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Reviews of Holiday Inn St. Louis Fairview Heights, an IHG Hotel

3 out of 5
Holiday Inn St. Louis Fairview Heights, an IHG Hotel
313 Salem Place, Fairview Heights, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 321 out of 584 reviews" "
Rating 8 - Good. 164 out of 584 reviews" "
Rating 6 - Okay. 55 out of 584 reviews" "
Rating 4 - Poor. 32 out of 584 reviews" "
Rating 2 - Terrible. 12 out of 584 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

tracy

Traveled with family
Liked: Cleanliness, amenities
No cook 1 day. Swimming pool was cold
Stayed 2 nights in Apr 2024

10/10 Excellent

Gail

Traveled with family
Liked: Amenities
Centrally located for my needs
Stayed 1 night in Apr 2024
Response from Nikki on Apr 8, 2024
Hello Gail. Thank you for the feedback. I will share with my staff. We hope you will stay again next time your in the area.

10/10 Excellent

Jon

Stayed 1 night in Mar 2024

8/10 Good

Kaitlyn, Eldridge

Liked: Cleanliness, staff & service, property conditions & facilities
Decent spot for a quick overnight stop.
Stayed 1 night in Mar 2024
Response from Nikki on Mar 18, 2024
Kaitlyn thank you for the feedback.

6/10 Okay

Trinita, Urbana

Stayed 2 nights in Mar 2024

8/10 Good

Derek

Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel is getting to be rundown, the floor had cracks in it, the hallway carpet was stained and faded.
Stayed 2 nights in Mar 2024
Response from Nikki on Mar 18, 2024
Derek Thank you for the feedback. We are planning a renovation later this year.

10/10 Excellent

Robert

Stayed 1 night in Feb 2024
Response from Nikki on Apr 2, 2024
Hello Robert, Thank you for the feedback. We hope to see you again soon. I will share this with our staff.

10/10 Excellent

Todd

Stayed 2 nights in Feb 2024
Response from Nikki on Apr 2, 2024
Hi Todd, We appreciate the feedback. We hope to see you again soon.

8/10 Good

adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Nikki on Jan 29, 2024
Hello Adam. Thank you for the review.

6/10 Okay

Amiana

Stayed 1 night in Dec 2023
Response from Nikki on Jan 29, 2024
Hello Amanda. Thank you for your feed back.

4/10 Poor

Callie

Traveled with family
Disliked: Property conditions & facilities
Eh
The hallway on our floor smelled awful. Our room was open when we got to it after check in. The pool area has drywall laying on ground and all the pool towels were wet. Breakfast was not included and was not good.
Stayed 1 night in Dec 2023
Response from Nikki on Jan 29, 2024
Hello Callie. I'm so sorry your stay was not satisfactory. All of your comments have been passed on to the appropriate managers.

4/10 Poor

Kim

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Booked a King Suite for myself, my daughter, her fiance and my grandbaby for 2 nights. The room layout was great and the King size bed was nice (for my daughter & fiance). The biggest problem was the "pull out" sofa. The pull out had an extremely thin, dirty mattress with blood stains. I called down for bedding and received a thin little mattress pad, a bottom sheet that didn't fit and a bedspread. After 2 more tries I got another thin disgusting mattress pad and a top sheet. I luckily had 2 blankets in my car and gave up on any additional bedding. Needless to say it was not a comfortable night. The next day we had the "do not disturb" on the door until about 11am while the baby slept and then left for the day. When we returned, the room had not been cleaned. We also noticed that the elevator certificate was a year overdue and one didn't have a certificate at all. The second night my daughter's fiance took the "sofa bed" and I slept in the king with my daughter. I always thought Holiday Inn was a good place to stay -- that you could trust the quality. I would not stay here again. I still haven't figured out why they charged my credit card for $10 when I checked in for incidentals and wouldn't apply it to my breakfast charges. They said I'll be reimbursed in 3-5 days.
Stayed 2 nights in Dec 2023
Response from Nikki on Jan 2, 2024
Hellow Kim. I am so sorry for the issues you had with the sofa bed. I have let the housekeeping department know that the bed was not clean and also the front desk staff know that bedding should be bagged up for the sofa sleepers .

8/10 Good

Jacey

Stayed 1 night in Nov 2023
Response from Nikki on Jan 2, 2024
Jacey thank you for your review of the hotel.

6/10 Okay

Ira

Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Nicky on Dec 4, 2023
Thank you for staying with us. I apricate your feedback.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like this hotel. Have stayed here multiple times over the years for bowling tournaments.
Stayed 1 night in Nov 2023
Response from Nicky on Dec 4, 2023
Susan, thank you for your feedback. We are so happy you like the hotel.

8/10 Good

Cathi

Stayed 1 night in Nov 2023
Response from Nicky on Dec 4, 2023
Cathi, thank you for the feedback.

4/10 Poor

Stephanie

Stayed 2 nights in Jun 2023
Response from Nikki on Nov 1, 2023
I'm so sorry I can't see your review.

6/10 Okay

Gria

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The sink was like it was stopped up and the beds where very uncomfortable
Stayed 1 night in Oct 2023
Response from nicky on Nov 1, 2023
I am so sorry to hear that you did not enjoy your stay.

8/10 Good

SHERRY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Nikki on Nov 1, 2023
Sherry I so sorry I do see your review posted.

6/10 Okay

Daniel

Disliked: Property conditions & facilities
Decent but no free breakfast, shower/shower head was just awful (curtain leaked, almost non-existent water pressure) and there is a spotlight from the lot next door that is blinding at night. Good location, easy parking and a huge flatscreen tv on the plus-side
Stayed 2 nights in Oct 2023
Response from Nicky on Oct 17, 2023
Daniel, Thank you for your feedback I have let maintenance know about the water pressure problem .I am so sorry that breakfast is not included we are a full service hotel. You can book a breakfast through the booking link.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the location of this property and felt safe.
Stayed 2 nights in Sep 2023
Response from Nicky on Sep 22, 2023
Hi Karen Thank you for your review. i will share with our staff.

6/10 Okay

Tanya, Decatur

Liked: Cleanliness, staff & service
The property is nice but our room needed some attention. They gave us a plunger because toilet didn’t flush properly. The staff was great and very hospitable.
Stayed 4 nights in Sep 2023
Response from Jairus Lacey Front Desk Manager on Sep 7, 2023
Hello, thanks so much for your comment on your previous stay. we are undergoing renovations this winter and the toilets are one of the things we are making changes on. I'm excited to hear that the staff was great we are implementing new coaching aspects for our team's growth. We look forward to seeing you again. Thank you.

2/10 Terrible

Lawrence

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The shower curtains were filthy and the toilet was running all night
Stayed 2 nights in Aug 2023
Response from Nicky on Sep 5, 2023
Lawerence, I am so sorry the departments have been advised and corrected these problems.

6/10 Okay

Donald

Traveled with partner
Liked: Cleanliness
This property was below the standard that I have received in other Holiday Inn properties. The one think that I did not like was someone coming to our room between 8:30-8:45 to see what time we would be checking out even though check out time was at twelve noon.
Stayed 2 nights in Aug 2023
Response from Nicky on Sep 5, 2023
Donald, I have let the housekeeping manager know about this. And have had a meeting with the housekeeping staff that they are not to bother our guest before check out. Please accept my apologies.

8/10 Good

Alicia

Nice coffee every morning. The toilet dripped and the sink didn’t drain very well. Seemed to be newish, so was pretty clean. Location is OK
Stayed 2 nights in Aug 2023
Response from Jairus Lacey Front Desk Manager on Sep 7, 2023
Hello, and thanks for your comment on your stay. We are undergoing renovations this winter with hopes of having new toilets and sinks. We hope to also have you as a guest again in the future.

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, super hotel.
Stayed 1 night in Aug 2023
Response from Jairus Lacey Front Desk Manager on Sep 7, 2023
Hello , and thank you for your comment on your previous stay . We hope to have you as a guest again .

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from nicky on Jul 17, 2023
Chris, Thank you very much for the great review. We hope to see you again soon.

8/10 Good

Jacob

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location and friendly staff
Stayed 1 night in Jul 2023
Response from Nicky on Jul 18, 2023
Hello Jacob. Thank you for your feedback. I will share this with the staff.

10/10 Excellent

Caroline

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfy, safe, and accommodating.
Stayed 1 night in Jul 2023
Response from Nicky on Jul 11, 2023
Caroline, Thank you for your feedback. I'm so glad you enjoyed your stay with us. We hope you will stay next time you are in the area.

10/10 Excellent

Armando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Nicky on Jul 11, 2023
Armando, Thank you for the great feedback. Come back soon.

6/10 Okay

Dale

Stayed 2 nights in Jul 2023
Response from Nicky on Jul 11, 2023
Dale, I'm so sorry we had so many issues during your stay. We appreciate your feedback and we are working on correcting the problems.

8/10 Good

Robert

Stayed 1 night in Jun 2023

6/10 Okay

Michelle, St. Petersburg

Business traveler
Disliked: Property conditions & facilities
AC was not working well in lobby and hallways, water leaking from roof in dinning area, towels were very worn out, business center computer not working. I would not stay here again.
Stayed 2 nights in Jun 2023
Response from nicky on Jul 17, 2023
Michelle, Thank you for your feedback. I am so sorry we had so many issues while you were staying with us. I have shared your comments with management and we are working on these problems.

10/10 Excellent

David

Stayed 1 night in Jun 2023
Response from Nicky on Jul 17, 2023
David, Thank you so much for the review. We hope that when you are back in the area you will stay with us.

10/10 Excellent

kristin

Stayed 1 night in Jun 2023
Response from Nicky on Jul 11, 2023
kristin, Thanks so much for the feedback. We hope you will stay again next time you are in town.

8/10 Good

Andrea

Stayed 1 night in Jun 2023

4/10 Poor

John

Traveled with group
It was ok
Ok, but I would avoid this area in general on future trips.
Stayed 1 night in May 2023
Response from Nikki on Jun 6, 2023
I'm so sorry your stay was not a pleasurable one.

10/10 Excellent

The Coach

Stayed 1 night in May 2023
Response from Nicky on Jul 11, 2023
Coach, We are so happy you enjoyed your stay with us. See you next time.

10/10 Excellent

Michele

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a fantastic stay. Very welcoming and clean environment. Staff was extremely helpful and very nice.
Stayed 1 night in May 2023
Response from Nikki on May 15, 2023
Hi Michelle. Wow thank you so much for the great review. Please come back and see us again.

4/10 Poor

Helen

Stayed 1 night in May 2023

10/10 Excellent

Judy

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Baseball heaven
The beds were great for sleeping, the pool was warm to swim with our granddaughter, and the location was great for after a STL baseball game. The cleanliness was average at best. We found eaten chicken wings thrown behind the cabinet in the morning as we looked around to gather our luggage. We informed the cleaning crew and the front desk but they did not seem too concerned.
Stayed 1 night in May 2023
Response from Nikki on May 5, 2023
Baseball Heaven thank you for the review. We will certainly use this for a training opportunity for housekeeping and the front desk.

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
POOL, CLEAN, just wish it had free breakfast
Stayed 2 nights in Apr 2023
Response from Nikki on May 12, 2023
Lori. Thank you for the review.. I'm sorry we do not have a continental breakfast at the hotel. You do have the option when booking to include breakfast into your rate. We hope to see you again soon.

10/10 Excellent

Tyree

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was pleasant.
Stayed 2 nights in Apr 2023
Response from Nikki on Apr 26, 2023
Thank you very much for your review. We hope to see you again soon.

10/10 Excellent

Deidrea

Stayed 2 nights in Apr 2023
Response from Nikki on May 12, 2023
Hi Deidrea. Thank you for the review we will share this with our staff. Have a great day and we hope to see you again.

8/10 Good

Chris

Traveled with family
Liked: Cleanliness, staff & service, room comfort
We elected to stay here before venturing into St. Louis to the Gateway Arch NP. Good location (20 mins out) with a gas station and a couple of food options close buy. Rooms were a little dated but overall no real complaints.
Stayed 1 night in Mar 2023
Response from Nikki on Apr 26, 2023
Thanks for staying with us. We are hoping to start renovation the end of this year, We hope to see you again soon.

10/10 Excellent

Tom

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
liked everything about the place
Stayed 1 night in Mar 2023
Response from Nikki on Apr 7, 2023
Hi Tom. Thanks so much for your review. I will share with the staff. I hope you come back soon.

8/10 Good

Lindsey

Traveled with family
Liked: Room comfort
Stayed 1 night in Mar 2023
Response from Nikki on Apr 7, 2023
Hi Lindsey. Thank you for sharing your experience with us. We hope to see you again soon.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Nikki on Apr 26, 2023
Thank you for the review, it is very much appreciated. We hope to see you again soon.

6/10 Okay

Diana

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Their website advertised complimentary breakfast, but when onsite they charge for breakfast
Stayed 1 night in Mar 2023
Response from Nikki on Apr 7, 2023
Dear Diana. I am so sorry for any inconvenience you had with your stay. I'm not sure what happened with the reservation. We have a full-service restaurant and breakfast is never complimentary unless you book it with your room. We do hope you will come back again.

8/10 Good

Derek, Springfield

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Convenient to the highway.
Stayed 1 night in Mar 2023
Response from Nikki on Apr 7, 2023
Derek. Thank you for your review. Come back and see us again next time you are in town.