King Bed Suite | Private kitchenette | Full-size fridge, microwave
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Reviews of Welcome Suites

2 out of 5
Welcome Suites
148 Regency Park, O'Fallon, IL

Reviews

4.8
Rating 10 - Excellent. 22 out of 131 reviews" "
Rating 8 - Good. 11 out of 131 reviews" "
Rating 6 - Okay. 22 out of 131 reviews" "
Rating 4 - Poor. 17 out of 131 reviews" "
Rating 2 - Terrible. 59 out of 131 reviews" "

5.2/10

Cleanliness

5.6/10

Staff & service

4.6/10

Amenities

5.4/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

6/10 Okay

Tjuan

Liked: Staff & service
Stayed 7 nights in Feb 2024

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, property conditions & facilities
It was good

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Not clean; screaming long-term guests;kitchenette
This place is okay but really needs help with the housekeeping department.The towels and toilet paper were missing upon checking in. The housekeeping staff did a terrible job.There were plastic bags and food left from the previous person. There was hair left all over the bathroom floor and sink.They left soap caked on the bathroom floor and there wax left on the floor as well. The base trim was cheap and faling off the walls and you could see the trash collecting in the glue. The previous person had placed a paper towel over the fire alarm and the housekeepers did not take it down. You can tell that there are long term guests there and some were extremely loud and you could hear fights.The stove and full size fridge were great.It is not a terrible place but needs better housekeeping.
Stayed 14 nights in Dec 2023

10/10 Excellent

Charles

Stayed 7 nights in Dec 2023

2/10 Terrible

Siobhan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No comments
Stayed 7 nights in Dec 2023

6/10 Okay

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not as good as used to be
It was a clean place. Staff is super nice. Just that some of the clientele that now are there are not off the best crowd is all I can say. Def had gone downhill over the last few months.
Stayed 7 nights in Oct 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service
It was great staff was awesome we had a loud neighbor unstaors with no her chi
Stayed 11 nights in Sep 2023

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Fabulous thank you
Stayed 14 nights in Aug 2023

6/10 Okay

Tiffany

Business traveler, Traveled with partner
Disliked: Amenities, property conditions & facilities
Nice but no pool and no service for rooms
Stayed 14 nights in Jul 2023

4/10 Poor

Ebony

Disliked: Cleanliness, staff & service, amenities
The staff were not great. The hotel smelled like dog. No carpets in rooms like the picture displayed. The whole room looked like it was thrown together. Side doors didnt work. Pool closed. Good location.
Stayed 28 nights in Jul 2023

8/10 Good

Charles

Stayed 7 nights in Jun 2023

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Stay at your own risk!
Stayed 8 nights in May 2023

4/10 Poor

julie

Stayed 12 nights in Apr 2023

2/10 Terrible

Dominique

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bias staff.
Stayed 7 nights in Jan 2023

2/10 Terrible

Joey

Traveled with group
Disliked: Staff & service
Got there and there was no room available on a prepaid reservation They said they called and there no answer, but there's no record of the call on my phone.
Stayed 1 night in Feb 2023

2/10 Terrible

Angel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unprofessional and disgusting
I called the week before our stay to confirm check in time because my daughter had dance competition and we were on a tight schedule. I was told 3 pm is check in. We got there at 3:30 and was told the room wasn't clean and it would be 30 minutes. The smell of smoke was overpowering. Then they told us at 4:10 that it would be another 30 minutes. I had to try to get her ready in the car and just try to make the best of it. I decided to take my girlie in to get into costume in the general bathroom in order to be on time to competition. When we went into the bathroom there was no toilet paper, but the empty roll was set on the floor. The toilet was full of pee with half a roll of toilet paper in the bowl. Urine was all over the seat and poop smeared on the wall. There was what looked (identical) to pubic hair all over the floor and toilet seat. There was no soap to even wash your hands. We turned and walked out. They of course said it was to late to get a refund, even though i still didnt have a room available. Not only was I out the money, I had to then find another hotel. Worst experience I've had. Don't waste your money! And please spare me the generic response you post to every review both good and bad.
Stayed 1 night in Feb 2023

10/10 Excellent

DVante

Stayed 1 night in Jan 2023

2/10 Terrible

Kayla

Stayed 1 night in Dec 2022

4/10 Poor

Jacquelyn

Disliked: Staff & service, property conditions & facilities
They were not going to check me in cause it was after 11 but no where stated that. Then the room key was the wrong room. Tv did not work after I eventually got in the room.
Stayed 1 night in Dec 2022

10/10 Excellent

Carlos

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and the room was great,very clean , I recommend this place for sure

10/10 Excellent

Carlos

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice attention
Stayed 7 nights in Nov 2022

2/10 Terrible

Kelsi

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is the biggest joke possible. If you want a room that never gets cleaned your whole stay then pick here. Clearly you’re only staying here for the price BUT trust me just stay elsewhere for the extra $10 a night. The managers suck, they are beyond rude & lazy.
Stayed 7 nights in Oct 2022

10/10 Excellent

Michael

Stayed 8 nights in Sep 2022

2/10 Terrible

Samuel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NEVER AGAIN
Just no, hard pass. Look elsewhere. If your car isn’t comfortable, and it’s too cold or too hot to bum it outside for a few…maybe this is the place. But NO, probably not even then. Hard pass. Just say NO..because the people here do not. Decorative artwork on the wall, rusty toilet paper holder. No table. Two crunchy worn hand towels is all you get. Groups outside smoking and drinking and scoping out who’s going and coming, and what they might be moving with them. YEP Microwave, TUH. Lamp light at bed. TUH. Bugs, weird smells, drugs, PLENTIFUL. Think people of Walmart meets hotelier.
Graffiti on the wall inside. YEP
Maybe the lamp is just unplugged. HA
Table to eat on..INVISIBLE
Rusty toilet paper holder, but at least they provided a roll..
Stayed 7 nights in Sep 2022
Response from General Manager on Oct 17, 2022
Dear Valued Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Manager

6/10 Okay

larry

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2022
Response from General Manager on Oct 17, 2022
Dear Valued Guest,Thank you for taking the time to share your feedback. While I wish you had an even better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell a little short. We are steadily working on improvements, and we can promise you your next experience with us will be even better. I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Manager

8/10 Good

Aj

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
It is quiet and piece full but pool not open
Stayed 7 nights in Aug 2022
Response from General Manager on Oct 17, 2022
Dear Valued Guest,Thank you for taking the time to share your feedback. While I wish you had an even better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell a little short. We are steadily working on improvements, and we can promise you your next experience with us will be even better. I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Manager

2/10 Terrible

Antoinette

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible
Stayed 27 nights in Jul 2022
Response from General Manager on Oct 17, 2022
Dear Valued Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Manager

2/10 Terrible

Donald

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Terrible - should not be listed on Hotels.com
Cabinet we missing draws, exterior chipped and scraped, holes in walls, no amenities like a glass or bath towels, only small hand towels, no wash cloths, no shampoo, etc.
Stayed 3 nights in Jul 2022
Response from General Manager on Aug 2, 2022
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Manager

2/10 Terrible

Jose

Stayed 21 nights in Jun 2022

2/10 Terrible

Lewis

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing at all. It was roach infested, smoked filled elevators the staff was understanding but that was it.
Stayed 7 nights in Jun 2022
Response from General Manager on Jul 10, 2022
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Manager

4/10 Poor

Dwight

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 7 nights in Jun 2022
Response from General Manager on Jul 10, 2022
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Manager

2/10 Terrible

Zachary

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never been in a worse hotel.
Arrival took over two hours. They claimed that they couldn't let us check in because their system wasn't letting them finish the transaction. Then, they told us we could check in, but the room we reserved a month prior wasn't available, and offered to put us in a different room for the night. We had no other options, so we did that. The room was complete garbage. Seats, carpet, curtains were all ripped and shredded. AC and Refrigerator didnt work. Smelled harshly chemical. No TP, hair dryer, or towels in the bathroom. Checked out next morning (5th). Contacted Hotels.com to assist with a refund, since Welcome Suites refused, and WS claimed that we hadn't checked out, and that our things were still in the room on the 12th. Requesting chargeback with our bank. absolute garbage hotel, with NO help from Hotels.com.
Stayed 8 nights in Jun 2022
Response from Manager on Jun 13, 2022
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Manager

2/10 Terrible

Judy

Traveled with group
Disliked: Staff & service
We were upset. Your booking wasnt excepted. They told us we had to stay longer than 2 days. They turn us away. We had to fine another hotel which was almost impossible. Wasnt happy at all.
Stayed 2 nights in Jun 2022
Response from Manager on Jun 13, 2022
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Manager

8/10 Good

Lorette

Stayed 2 nights in May 2022
Response from Manager on Jun 13, 2022
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Manager

2/10 Terrible

Christine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointing
Had me sign a no smoking agreement but my room smelled like smoke an look like a smokers room bathroom wasn’t clean an there was food left on the kitchen floor the air conditioner filter needed changing an my bed was really hard wouldn’t stay here again even if it was free
Stayed 1 night in May 2022
Response from General Manager on May 12, 2022
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Manager

2/10 Terrible

Sandra

Traveled with partner
They called and canceled my reservation when we were about 3 hours away on our 2nd long day of driving. Said person had extended their stay and no room available for me.we did not proceed to Illinois . I had to cancel our plans for weekend. I was shocked.
Stayed 2 nights in Mar 2022
Response from Ashley A on Apr 28, 2022
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Manager

2/10 Terrible

Justin

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from GM on Mar 14, 2022
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Manager

8/10 Good

Christopher, Marion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option for my last minute trip. Budget friendly and helpful staff.
Stayed 1 night in Mar 2022
Response from Manager on Mar 14, 2022
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Manager

2/10 Terrible

Jackie

Business traveler, Traveled with family
Disliked: Staff & service
No, pillows..brought us up 2 and said that was the last 2 in the building, all hotels have 2 per bed. No cup to take medication, had to use our hand. A present in the toilet, we had to flush to use...grose! No coffee, had to drive up to the gas station. Beds uncomfortable. We will not be back or use Expedia ever again.
Stayed 1 night in Mar 2022
Response from Manager on Mar 14, 2022
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Manager

2/10 Terrible

Kay

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2022

10/10 Excellent

Deandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from General Manager on Feb 18, 2022
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Pricing
Stayed 7 nights in Jan 2022
Response from General Manager on Feb 18, 2022
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had an even better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell a little short. We are steadily working on improvements, and we can promise you your next experience with us will be even better. I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

2/10 Terrible

Sandy

Stayed 1 night in Jan 2022

6/10 Okay

Montez, East Saint Louis

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was ok for the price tv could have been bigger other than that my room was good
Stayed 7 nights in Jan 2022
Response from General Manager on Feb 18, 2022
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had an even better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell a little short. We are steadily working on improvements, and we can promise you your next experience with us will be even better. I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 Excellent

Orlanda

Liked: Staff & service, property conditions & facilities
Everything
Stayed 7 nights in Dec 2021
Response from General Manager on Feb 18, 2022
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Manager

2/10 Terrible

Jamie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from General Manager on Feb 18, 2022
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

2/10 Terrible

Marsha

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was basically falling apart very dirty
Stayed 1 night in Dec 2021
Response from General Manager on Feb 18, 2022
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

6/10 Okay

Rikay

Disliked: Staff & service, room comfort
Stayed 1 night in Jan 2022
Response from General Manager on Feb 18, 2022
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had an even better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell a little short. We are steadily working on improvements, and we can promise you your next experience with us will be even better. I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

2/10 Terrible

Shena

Disliked: Cleanliness, staff & service, room comfort
The hotel was dirty the management was rude it took me 45 minutes to check into a room that I didn’t have any towels are comforters
Stayed 4 nights in Dec 2021
Response from Ashley Arnold (General Manager) on Dec 30, 2021
Hello Shena, I would like to extend our sincerest apology for the unpleasant experience here at our property. I would like to speak with you in regards to your stay.