Ratings based on 267 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
94% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom arkansas

i guess i ddnt under stand what a extended stay ho

Posted Mar 25, 2015
Pros: clean, confortable, safe rooms
Cons: having ice aviable on site
we had tuff time finding it, fortently we had the phone # & the clerk had time to answer the phone, and he talked us in. i was suprised to find the low level of service. no ice. you had to make your own. no utenticels at all in the room, no hair dryer ect, we didnot understand what aextended hotel actully was
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to home

Posted Mar 1, 2015
Everything was nice and clean. Staff was very nice
Comment from Hotel Management
Mar 24, 2015 by Manager, Hotel Management
The staff and I read your review and would like to thank you for writing a wonderful review about your stay. We are pleased that we were able to provide a clean and comfortable room during your stay. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

convienient

Posted Feb 12, 2015
Pros: clean
Needed motel when mom had surgery, I booked here because I had stayed here before. When dad and I checked in we were given a room that had not been cleaned. We were immediately given a different room. The next morning when I checked out there was a voucher waiting for me for the trouble we had. To us it was just a mistake to the staff it was an unexcusable incident. Thank you
Comment from Hotel Management
Mar 6, 2015 by Manager, Hotel Management
I appreciate you bringing your experience to our attention. The issue with being checked into a dirty room is unacceptable and I sincerely apologized for your experience. I have met with the team to make sure this doesn't happen again. Our team is committed to satisfying our guests so we are very thankful for your feedback. We appreciate your business and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
3 out of 5
Recommended
for Couples
by A verified travelerfrom Normal, IL

Nice if you want to cook your own meals!!

Posted Jan 12, 2015
Pros: The staff was friendly and we like being able to cook our own meals. It saved us money and all dishes and cooking utensils were provided at no cost.
Cons: The free breakfast could be better. Needs more variety.
Location: Location was close to our sons college, which was the reason for our trip.
This hotel has friendly staff. The hotel is average overall. The only thing we didn't like were the allowed animals, and we had to deal with barking dogs. Not the fault of the hotel, but the owner of the dogs.
Comment from Hotel Management
Jan 23, 2015 by Manager, Hotel Management
The staff and I read your comments about your stay with us. Your comments in regards to friendly staff and being able to cook in your room are much appreciated; yet, I was disheartened to read that other guests' pets were a disturbance for you. I met with the staff, and we will work to better monitor noise levels at our hotel to ensure that your experience is not repeated. I also appreciate your feedback on our free grab-and-go breakfast, and your comments on this matter will be useful to us as we continually work to improve our hotel. The staff and I appreciate your comments, as it will only help us to improve. Thank you for choosing Extended Stay America. We hope we have the opportunity to see you again in the future.
4 out of 5
Recommended
for Couples
by Elvisfrom Missouri

Great room for price

Posted Nov 30, 2014 on Hotels.com
Clean, fair condition, good people. We stay often.
4 out of 5
Recommended
for Business Travelers
by Matthew

This traveler left a rating score only Posted Nov 24, 2014 on Hotels.com
5 out of 5
Recommended
for Couples
by vagnerfrom sao bernardo, sp, br

Boa opção, recomendo

Posted Nov 24, 2014 on Hotels.com
ótima estadia, Bom custo beneficio. Recomendo.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom hastings

Like all of the brand, it was immaculate.

Posted Nov 22, 2014
Pros: Friendly staff. Cleanliness.
Cons: Nothing.
Location: Not a lot to do nearby but handy from the road.
This is a very good hotel in which I only spent one night. Shame it is positioned in the back of beyond.
Comment from Hotel Management
Dec 2, 2014 by Manager, Hotel Management
Clive - Thank you for your recent review of your stay. I appreciate you bringing your experience to our attention. We appreciate the kind comments regarding our friendly staff and the cleanliness of our hotel. Thank you for choosing Extended Stay America. We hope we have the opportunity to see you again in the future.
1 out of 5
Recommended
for Families
by A verified traveler

Midnight nightmare. Smelly and not comfortable.

Posted Nov 16, 2014 on Hotels.com
We arrived at midnight looking for a nice room and a cozy bed. We found a room with a terrible smell and dirty. The first room they gave us smelled like cigarette all around, we ran out off it. The second ... smelled like candy, so we thought it would be better. We were wrong, one bed smelled like a portable potty and the other like a box of cigarettes. We were traveling with two kids, so we have to pour our perfume in the covers and tried to sleep a few hours. Some towels in the bathroom are like sand paper, the others are "see through", because they are too old and used.
Comment from Hotel Management
Jan 31, 2015 by Manager, Hotel Management
Thank you for posting a review of our hotel. I apologize for the odor and cleanliness issues you encountered during your stay with us. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is not repeated. Thank you again for your feedback. We hope to have the opportunity to provide you with a better stay in the future.
4 out of 5
Recommended
by Dominiquefrom Michigander

A nice stay

Posted Oct 20, 2014 on Hotels.com
My family and I stayed at this hotel for one night while visiting my best friend. It wasn't a bad stay at all, it was just a little dated but the staff was really great! Although we got stuck in a smokers room, it definately smelled like it. But the front desk receptionist offered to come up to our room personally and deordorize the room. She brought us some supplies and made sure we were comfortable. The room had small updates but was not top-notch by far (305). The "breakfast" was a very simple, nothing to rave about. Would I stay again? maybe, it was a little out of our way but hey, they are worth looking at.
Comment from Hotel Management
Jan 3, 2015 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with our location and the friendliness of our staff. I am sorry to read that your room had a smoke odor, but glad to know that my staff was able to assist you with this issue to make sure you were comfortable. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.