Dear Bridget, Thank you for sharing such positive feedback about your stay. Our hotel aims to provide a memorable experience, and we are delighted that we were able to exceed your expectations. We look forward to welcoming you back on a future occasion. Season's greetings S.R. Robinson, Manager

,,First of all we would like to thank you for your honest critic and we hope you had a safe journey back home. We would like to point out that the reception opening hours are clearly stated on our website as well as on the entrance door of the hotel. In addition, our team members inform all guests about the opening hours upon check-in. Furthermore we provide a 24-hours helpline for our guests. We regret that you did not leave our hotel happy. Should you ever be back to Cologne, we would be more than happy if you give us a second chance. Warm regards from Cologne, on behalf of the entire team of Dom Hotel Am Römerbrunnen, S.R. Robinson -Manager-´´

We are delighted to read that you liked your stay with us and particularly the very good location in the heart of Cologne as well as the cleanliness of our rooms. Your further note on the helpfulness of our team we appreciate a lot, too. Being an owner-managed privately-run hotel, the friendliness of our team is one of our hallmarks. Please come back and stay with us again. We would be happy to see you, soon. Warm regards from Cologne, on behalf of the entire team of Dom Hotel Am Römerbrunnen, S.R. Robinson -Manager-

We are delighted to read that you liked your stay with us at Dom Hotel Am Römerbrunnen and that our hotel even exceeded your expectations! We are glad that you enjoyed your free upgrade to one of our spacious and fully-equipped apartments with a wonderful view upon the Cologne Cathedral. Thank you for your positive feedback regarding the cleanliness and the equipment of our rooms. We are very happy that you found our central location directly in the heart of the city a benefit to your stay, as well as our easy and pleasant check in and check out. We would be plesed if you would recommend our hotel to your friends and family and hope to welcome you again as our guest soon. Warm regards from Cologne, on behalf of the entire team of Dom Hotel Am Römerbrunnen, S.R. Robinson -Manager-

Thank you for your stay at Dom Hotel Am Römerbrunnen and your valued feedback. We are pleased to read that you found our central location in the heart of the Cologne city center a benefit to your stay. Regarding your comment on the size of the room, please consider that due to the individual shape of our building, some rooms vary in size and layout. We would be happy to welcome you again in the future and will be pleased to assist with any requests you may have during your stay. Warm regards from Cologne, on behalf of the entire team of Dom Hotel Am Römerbrunnen, S.R. Robinson -Manager-

Thank you for choosing Dom Hotel Am Römerbrunnen for your stay in Cologne and for taking the time to give us your opinion on our hotel. We are very pleased to read that you enjoyed your stay especially due to our excellent price/performance ratio. We would further like to thank you for your kind comment about our friendly and helpful team, as well as your positive feedback regarding the cleanliness of our newly renovated rooms. We regret that the noise disturbance by the workers, we have talked to the responsible persons and explained the situation. We would be happy to welcome you again in the future and will be pleased to assist with any requests you may have during your stay. Warm regards from Cologne, on behalf of the entire team of Dom Hotel Am Römerbrunnen, S.R. Robinson -Manager-

We would like to thank you for your stay at Dom Hotel am Römerbrunnen, Cologne and the time you have invested to convey your feedback. We do apologize for the fact that you were not fully satisfied with your visit. We would like to mention that the hotel has been recently renovated and equipped with professional hotel furniture. We are sorry to read that the furnishing did not meet your taste. Concerning the noise level, please consider that due to the layout of the building sounds from other guests can not be totally excluded. Nevertheless, have we already started to implement noise protection measures. We are also sorry to read that the quality of our free and complementary slippers did not meet your expectations, normally they guarantee a lot of positive feedback from our guests. Indeed, we do not offer lunch or dinner, which is also clearly stated on our website. However, our central location in the heart of Cologne provides our guests with a variety of delicious restaurants. We would be happy to welcome you again in the future and will be pleased to assist with any requests you may have during your stay. Warm regards from Cologne, on behalf of the entire team of Dom Hotel Am Römerbrunnen, S.R. Robinson -Manager-

Thank you for choosing Dom Hotel Am Römerbrunnen for your stay in Cologne and for taking the time to give us your opinion on our hotel. We are delighted to read that you liked our central location, as well as our staff and hotel services. Due to our central location in the heart of Cologne a basic urban sound comes with a stay in this area. Thank you for your hint regarding to the shower pressure, our technician checked and fixed that in the meantime. Warm regards from Cologne, on behalf of the entire team of Dom Hotel Am Römerbrunnen, S.R. Robinson -Manager-

Dear Niamh, thank you very much for staying with us at Dom Hotel Am Römerbrunnen and your kind compliment to our staff. We are glad to read you enjoyed our central location in the heart of Cologne city center and the cleanliness of our rooms. Indeed, the noise level is equal to what can be expected when booking a city hotel. We do also feature rooms facing the courtyard. These rooms can be expected to be quieter. We would be happy to welcome you again! Warm regards from Cologne, on behalf of the entire team of Dom Hotel Am Römerbrunnen, S.R. Robinson -Manager-