Ratings based on 320 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.7 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Service

Posted Jul 1, 2015
Pros: Convenience,superb service.
Cons: I like it as it is
Location: Only five minutes from the famous art gallery
A wonderful hotel right next to the Cathedral, it is also very close to the main trail station
5 out of 5
Recommended
for Everyone
by A verified traveler

Top Hotel in Dom nähe

Posted Jun 21, 2015
Super sauber, exzellentes Team und Service. Sehr empfehlenswert!
2 out of 5
by A verified traveler from Nürnberg

Past it's time - needs a refurbishment

Posted Jun 15, 2015
Pros: Central to the Dom and shopping, museums.
Cons: see above. Better, free WiFi, better stocked mini-bars, movie selection, less stinky candles.
The hotel used to be a pretty grand place I imagine, but its old carpets and worn wood is only for older people. Somehow the candles that were lit reminded us of what is used in airplane toilets to ward off stink. We were disappointed in the suite we had, with no view. Wifi was free, but did not work until trying 3 different passwords. Finally they gave us a 3 day password, and that was strong, but only for 3 devices (we were 3 people with ipad, iphone, etc.) TV was only tv, no film choices. Mini bar was "free" but only with a couple of beers, no munchies, wine, etc. Most of the time there was no one out front to call a taxi and although the personnel was friendly and helpful, we always had to wait for quite a while before getting help for a taxi, directions, Wifi, etc. The breakfast, at 33 Euro per person was especially unspectacular - totally normal breakfast although there was a plate of salmon and a bottle of sekt to be had. My eggs benedict was delivered with crusty hollandaise and a hard boiled egg, on toast!
5 out of 5
Recommended
for Everyone
by A verified traveler

superb hotel and first class customer service

Posted Jun 7, 2015
Pros: Understated elegance, great customer service, beautiful rooms
Cons: More options for breakfast
Location: Central, next to the Dom and station
We stayed for 4 nights and had a fabulous time. We were upgraded to a beautiful room overlooking the Dom. The staff were excellent, speaking good german and always happy to help. The location of this hotel is fantastic, opposite the Dom and next to the train station for easy access to the airport and day trips. The free mini bar was great and this was refreshed daily. The wifi signal was very good, unusually so for Germany. The only negative was the breakfast cost of 32Euros, we only wanted a small breakfast so didn't want to pay this much for breakfast when we just had eggs and toast. Instead we had breakfast at Fruh which is a 5 minute walk away, this had a good selection at a fraction of the cost.
4 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Excellent hotel in Cologne

Posted May 31, 2015
Pros: Location, service
Cons: Rooms with a view in the older section need to be refurbished
Location: Could not be better located
The room we booked through Expedia was very nice, recently refurbished and comfortable but.....had no view! To get the view of the Cathedral we had to upgrade to a junior suite at a very hefty premium. The view was amazing, but the room, older and with tired furnishings.....not as nice and comfortable as the other one. Also, it's location close to the elevator well means that if you are a light sleeper, you will likely wake up frequently.....
4 out of 5
Recommended
for Everyone
by A verified traveler

Elegant hotel

Posted May 29, 2015
Very elegant and beautiful hotel directly opposite the cathedral and a 5 minute walk from the main station. We had a classical room and it was comfortable with a beautiful modern bathroom complete with spa bath.
5 out of 5
Recommended
for Everyone
by A verified traveler from essex

Good hotel. Good location

Posted May 26, 2015
Very easy to find once we got off the train. The hotel is in a great location. Very close to the dom. (Cathedral) so much so u could hear the chimes in room. But it wasn't annoying. Room itself was lovely. We were shown to and around the room by a member of staff at 10am (we got the early flight) even tho the check in time was 3pm. Lovely Asprey mini shampoo etc and free beer in the mini bar. Cologne is a vibrant city with lots to keep you busy. Hundreds and hundreds of shops. Lots of museums and bars. We went to celebrate our wedding anniversary. I loved the lock bridge which is the train bridge over the river. Thousands of locks placed by lovers. We added one of our own. You can buy a lock right by the river if u want to add one.
5 out of 5
Recommended
for Everyone
by A verified traveler

Schönes, gediegenes Hotel in hervorragender Lage

Posted May 24, 2015
Wir hatten dieses Hotel für eine Nacht gebucht und waren sehr zufrieden. Wir bekamen ein sehr schönes und richtig großes Zimmer. Die Minibar, welche Softdrinks sowie Bier enthielt, war frei. Das Frühstück, welches wir gegen Aufpreis dazu gebucht hatten, war wirklich sehr lecker und bot alles was das Herz begehrt. Sehr schöne Käseauswahl.
5 out of 5
Recommended
for Couples
by A verified traveler from Tokyo

Perfect Honeymoon

Posted May 11, 2015
Cons: One thing the hotel could do better is if they have replaced out glasses. Since they have taken away all the glasses we have no glasses to drink by th
They have upgraded us to Junior Suite which was perfect for out honeymoon. All the drinks at the mini bar was free of charge, so we enjoyed some relaxing time at our room. My husband has asked the hotel to prepare rose petals to decorate our room, so the room was amazing. Room was very clean and their service was great. When we come back to our room all the glasses and trash are taken away and some of the amenities are refilled.
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

Great hotel.perfect location

Posted May 8, 2015
My husband and I stayed here for 2 nights to celebrate my birthday. Staff were exceptionally helpful. We arrived late in the evening and they quickly helped us arrange dinner somewhere nearby. We had a beautiful room overlooking the Dom. The hotel is located perfectly for the train station. Thank you to all the staff who also gave me a birthday card and cake.