Restaurant

Reviews of Mercure Hotel Severinshof Köln City

4 out of 5
Mercure Hotel Severinshof Köln City
Severinstr. 199, Cologne, NW

Reviews

8.6

Excellent

Rating 10 - Excellent. 437 out of 1003 reviews" "
Rating 8 - Good. 433 out of 1003 reviews" "
Rating 6 - Okay. 97 out of 1003 reviews" "
Rating 4 - Poor. 22 out of 1003 reviews" "
Rating 2 - Terrible. 14 out of 1003 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Mehmet Secil

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Stayed 1 night in Dec 2023
Response from Mercure Team Severinshof on Mar 12, 2024
Dear Mehmet,Thank you for choosing us for your stay. We appreciate your positive rating and are delighted to know that you had a satisfactory experience. We look forward to welcoming you back in the future.Best regards, your Mercure Team from Cologne

10/10 Excellent

Sasa

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable rooms, very clean, good breakfast
Stayed 6 nights in Jan 2024
Response from Mercure Team on Feb 19, 2024
Dear Sasa,Thank you for your positive feedback! We're thrilled to hear that you found our rooms comfortable, appreciated the cleanliness, and enjoyed the breakfast. Providing a pleasant and enjoyable experience for our guests is our priority.We look forward to welcoming you back for another comfortable stay in the future.Best regards, your Mercure Team from Cologne

8/10 Good

Stephanie Helen

Stayed 3 nights in Dec 2023
Response from Mercure Team Severinshof on Jan 9, 2024
Liebe Stephanie,wir schätzen ihr positives Feedback und hoffen, dass sie ihren Aufenthalt in vollen Zügen genossen haben. Sollten sie weitere Anregungen oder Wünsche haben, stehen wir gerne zur Verfügung. Vielen Dank für ihre Bewertung!Wir würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen.Herzliche Grüße, Ihr Mercure Team

8/10 Good

Mariama

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Two negative opinions Some people in my party found the bath too high. The safe did not work in my bedroom. The rest are all on the positive side, especially the breakfast, which was outstanding and great staffs
Stayed 2 nights in Nov 2023
Response from Mercure Team Severinshof on Dec 1, 2023
Dear Mariama,Thank you for taking the time to share your feedback with us. We appreciate your positive comments about the outstanding breakfast and our great staff. It's rewarding to hear that you had an overall positive experience.We also acknowledge the concerns raised by some members of your party regarding the height of the bath and the issue with the safe in your bedroom. We apologize for any inconvenience caused. Please rest assured that we will address these issues internally to ensure a more comfortable stay for our guests in the future.We value your feedback and look forward to the opportunity to welcome you again in the future.Kind regards, your Mercure Team

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cologne perfect
This Hotel hits all the marks for me and I am very critical great job keep this up.
Stayed 5 nights in Oct 2023
Response from Mercure Team Severinshof on Oct 26, 2023
Dear Juan,We're delighted to hear that our hotel exceeded your expectations, and we appreciate your positive feedback. Meeting your standards is important to us, and we'll certainly strive to maintain the high level of service you've experienced. Thank you for your kind words, and we look forward to providing you with another great stay in the future.Kind regards, your Mercure Team from Cologne

4/10 Poor

Jason

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The location of this property is very convenient to Koln City Centre and Kind und Jugend However if you are checking in outside standard hours you could spend a great deal of time ringing the "night buzzer" so please be aware The conditions of the rooms were a bit shocking for a Accur hotel to be blunt When we checked in the pillow had actual dirt on it. Its hard to envision how the staff missed it. It was replaced with two throw style pillows which were even filthier. The manager the next morning remedied the situation but one questions how this would happen. The curtains were filthy with black marks and it seems they simply don't do regular maintenance.
Stayed 2 nights in Sep 2023
Response from Mercure Team on Sep 15, 2023
Dear Jason,Thank you for taking the time to provide us with your feedback regarding your stay.Your comments about the cleanliness of the room, particularly the pillow and curtains, are indeed concerning and not reflective of the standards we strive to maintain. We sincerely apologize for this oversight and any inconvenience it may have caused you.We have addressed these issues with our housekeeping team to ensure that such lapses do not happen in the future. We are pleased to hear that our manager was able to resolve the situation the next morning, but we understand your concern about how this could have occurred in the first place. Please know that we take your feedback seriously and will use it to enhance our maintenance and cleaning processes.Once again, we apologize for any inconvenience you experienced during your stay. We hope that you will consider staying with us again in the future, so we can provide you with the exceptional experience that our guests deserve.Best regards, your Mercure Team from Cologne

6/10 Okay

Verified traveler

Business traveler
Liked: Property conditions & facilities, room comfort
Good location but not good service, don’t even provide free water anymore. Breakfast is definitely not worth of 21 EUR.
Stayed 2 nights in Aug 2023
Response from FO on Aug 27, 2023
Thank you for your feedback. We are very sorry that you were not satisfied with our service. We take your wishes to heart and will work constantly on us.

2/10 Terrible

KWAKU

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Missed information from Accor staff about rewarding points. Back-and-forth emails without a clear explanation of why I am not receiving my reward points. Accor has shown its racial discrimination against LGBTQIA . Never knew I will be experiencing racism from such an organisation linked to the upcoming Olympics. Leaking everywhere in the bathroom when you bathed. Funny smile from the bathroom and failing to provide adequate amenities. This hotel is not 3-star but rather 2-star.
Stayed 3 nights in Aug 2023
Response from Mercure Team on Sep 15, 2023
Dear Kwaku,Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the issues you experienced during your stay, particularly the misunderstanding regarding your reward points.We want to assure you that Accor values diversity and inclusivity, and we are committed to treating all our guests with respect and equality. We apologize if you felt discriminated against in any way, as this is not the standard we uphold.Regarding the bathroom and amenity issues, we apologize for any inconvenience caused. Your feedback will be shared with our housekeeping team to ensure improvements in these areas.For any pending reward points or further clarification, we recommend reaching out to Accor Support directly. They will be able to assist you and provide a more detailed explanation of the points issue.Once again, we apologize for the inconveniences you faced during your stay, and we appreciate your feedback as it helps us improve. We hope you will consider giving us another chance in the future.Sincerely, your Mercure Team from Cologne

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Mercure Team on Aug 3, 2023
Dear Mark,Thank you very much for staying with us. It makes us truly happy to read, that you were fully satisfied during your stay. We are looking forward to see you again in our Hotel. Best wishes from Cologne, your Mercure Team

10/10 Excellent

Janet

Stayed 2 nights in Jul 2023
Response from Mercure Team on Aug 3, 2023
Dear Janet,Thank you very much for staying with us. It makes us truly happy to read, that you were fully satisfied during your stay. We are looking forward to see you again in our Hotel. Best wishes from Cologne, your Mercure Team

6/10 Okay

Mark

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The check in was very cumbersome, requiring guests to repeat reservation information and sign in. Then they had to stand in another light to actually check in. Rooms were comfortable. However after checking out and paying parking fee, we could not leave and the machine required us to add an addition 2 Euros to leave, although I had paid for parking just 10 minutes earlier, going directly to the car. Definitely some logistics issues.
Stayed 1 night in Jun 2023
Response from Mercure Team on Jun 14, 2023
Dear Mark,Thank you for taking the time to provide feedback.We are very sorry that there were some circumstances during your stay. This should of course not happen.We would be happy to convince you of our usual standard and hope that we will be able to welcome you again during your next stay in Cologne.Kind regards, your Mercure Team

10/10 Excellent

Cynthia

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Mercure Team on May 15, 2023
Dear Cynthia,Thank you very much for your great review, which we were very pleased to receive.We would be happy to welcome you back soon.Kind regards, your Mercure Team

8/10 Good

Leiming

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Big room. Close to dinning and shopping areas. Next to public transit.
Stayed 6 nights in Mar 2023
Response from Mercure Team on Mar 13, 2023
Dear Guest,Thank you very much for your positive feedback about your stay in our house.We are very pleased that you were satisfied and will gladly pass on your review to our team.We look forward to welcoming you again during your next stay in Cologne.Best regards, your Mercure Team

6/10 Okay

jeffrey

Business traveler
Liked: Cleanliness
OK
Conveniently positioned hotel. However, room was hot...heating too high. I slipped in the bath having a shower...it could have been a lot worse than just a banged head! No anti slip mat. Breakfast was very good. Reception staff were under great pressure...
Stayed 2 nights in Feb 2023
Response from Mercure Hotel Severinshof on Feb 21, 2023
Dear Jeffrey,Thank you for taking the time to share your opinion about your stay with us. We hope to welcome you back soon!Sincerely, Mercure Hotel Severinshof

6/10 Okay

Elizabeth

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We visited Cologne in Christmas time to see the Cathedral and Three Wise Men. The hotel was empty and perfect, but the reception was VERY unfriendly. The garage was OK, but it was a PUBLIC garage, so I think it might me be busy. It is a walking distance to the cathedral, but a little empty near the hotel. I guess it is is safe, but a little uncomfortable. Dr Elizabeth Its, Indianapolis USA
Response from Mercure Hotel Severinshof on Dec 28, 2022
Dear ElizabethThank you for taking the time and trouble to complete a survey following your recent stay.We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again in the near future.Yours sincerely,Mercure Hotel Severinshof

10/10 Excellent

Pohrib

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and easy access to public tranport if need it.
Response from Mercure Hotel Severinshof on Dec 28, 2022
Dear PohribThank you very much for your positive feedback about your stay in our house.We are very pleased that you were satisfied and will gladly pass on your review to our team.We look forward to welcoming you again during your next stay in Cologne.Best regardsMercure Hotel Severinshof

10/10 Excellent

Peter

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just spent 4 nights at the Mercury hotel, rooms were very clean, great shower, comfy bed. Breakfast was amazing from continental to a full English. 20 minute steady walk to the main Christmas markets, 15 minute walk to the Lindt factory. Would definitely recommend
Stayed 4 nights in Dec 2022
Response from Mercure Hotel Severinshof on Dec 28, 2022
Dear PeterThank you for your kind feedback.We are very pleased that you were satisfied with the location, our breakfast and that you felt comfortable.We are already looking forward to your next stay.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best regards Mercure Hotel Severinshof

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed with my daughter in a twin room which was larger than the norm, nicely decorated, quiet, with comfy beds. Good internet, nice staff, pleasant bar, a really nice hotel. Shops and restaurants close by and public transport right there.
Stayed 1 night in Oct 2022
Response from Mercure Team on Oct 21, 2022
Dear Guest,We very much appreciate your comments regarding your stay at our house.Thank you very much! We are very pleased that you were satisfied. We will share your comments with our team. We look forward to welcoming you again during your next stay in Cologne.Kind regards, your Mercure Team

6/10 Okay

maher, monmouth jct

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
People work on the reception not nice the way they talk to people
Stayed 3 nights in Aug 2022
Response from Mercure Team on Sep 1, 2022
Dear Maher,Thank you for taking the time to tell us about your experience about your stay.We are very sorry that you were not satisfied with our reception team.We will pass on your feedback but still hope to have the opportunity to welcome you again.Kind regards, your Mercure Team

10/10 Excellent

Paul, Zetland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large clean rooms. Great staff. Very friendly and helpfull. Easy check-in Walkable location with good parking rates
Stayed 1 night in Aug 2022
Response from Mercure Team on Aug 18, 2022
Dear Paul, Thank you very much for your kind feedback. We are very pleased that you were satisfied with your stay and that you felt comfortable. We are already looking forward to your next stay. Best regards, your Mercure Team

8/10 Good

Ahmeda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Stayed 3 nights in Jul 2022
Response from Hotel Management on Dec 1, 2022
Dear Amanda, Thank you for your kind feedback. We are very pleased that you were satisfied with the location. We are already looking forward to your next stay. Kind regards, your Mercure Team

8/10 Good

karla

Business traveler
Liked: Staff & service, property conditions & facilities
Close enough to the city center, but without the noise. Good air conditioning. Small refrigerator in the room, and water kettle. Rooms are small. The shower is elevated maybe 35cm, making exit dangerous. Also, mine was not totally clean
Stayed 6 nights in Jul 2022
Response from Mercure Team on Jul 28, 2022
Dear Karla, We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. We are pleased that you enjoyed your stay. Thank you for your comment on the cleanliness of the balcony - we will speak to our housekeeping team about this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, your Mercure Team

10/10 Excellent

ahmed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it being near to city center, easy transportation and near chocolate museum and grand mosque
Stayed 2 nights in Jul 2022
Response from Mercure Team on Jul 20, 2022
Dear Ahmed, Thank you very much for your positive feedback about your stay in our house. We are very pleased that you were satisfied and will gladly pass on your review to our team. We look forward to welcoming you again during your next stay in Cologne. Best regards, your Mercure Team

8/10 Good

Yee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

10/10 Excellent

Nigel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rhine Cycle weekend
Another very enjoyable weekend stay. This hotel is so easy go enjoy. Great location, underground parking. Clean and efficient throughout the hotel. Had evening meal and breakfast both days. Quality food and service. The best thing about the hotel - the staff. So professional and friendly. Look forward to another visit.
Perfect start to an enjoyable Saturday on the Rhine cycle route.
Stayed 2 nights in Jun 2022
Response from Mercure Team on Jun 10, 2022
Dear Nigel, thank you very much for your great feedback. We are very pleased that you were satisfied with the location, our breakfast and our staff and that you felt comfortable. We are already looking forward to your next stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, your Mercure Team

8/10 Good

Ichiro

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was good
Stayed 2 nights in May 2022
Response from Mercure Team on Jun 13, 2022
Dear Ichiro, Thank you for your kind feedback. We are very pleased that you were satisfied with our staff and that you felt comfortable. We are already looking forward to your next stay. Best regards, your Mercure Team

8/10 Good

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel and value, but difficult to find entrance and signifocant extra charge for on site garage parking.
Stayed 3 nights in Apr 2022
Response from Mercure Team on May 16, 2022
Dear Kenneth, thank you very much for taking the time to write us. We are pleased that you were satisfied and we look forward to welcoming you again during your next stay in Cologne. Best regards, your Mercure Team

10/10 Excellent

N Thiaharajan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022
Response from Mercure Team on Apr 12, 2022
Dear Guest, thank you very much for your great feedback! We look forward to welcoming you again during your next stay in Cologne. Kind regards, Your Mercure Team

8/10 Good

Craig, London

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and great breakfast. Disappointing that no bar snacks available in the evening. Otherwise very happy with my stay.
Stayed 2 nights in Apr 2022
Response from Mercure Team on Apr 12, 2022
Dear Guest, thank you very much for your feedback about your stay in our house. We are pleased that you liked the location and the breakfast so much and hope to welcome you back soon. Best regards, Your Mercure Team

10/10 Excellent

Sang Hyuk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and great breakfast! The underground parking lot is available and a good location to walk around for a tour
Stayed 1 night in Mar 2022
Response from Mercure Team on Mar 29, 2022
Dear Sang Hyuk, thank you very much for your great feedback! We are happy to pass on your kind words to our team and hope to welcome you back soon. Best regards, your Mercure Team

2/10 Terrible

Benjamin

Stayed 3 nights in Feb 2022
Response from Mercure Team on Jun 13, 2022
Dear Benjamin, Thank you for taking the time to leave a review. We hope to have the chance to welcome you again. Best regards, your Mercure Team

8/10 Good

André

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good location. Clean room.
Stayed 4 nights in Nov 2021
Response from Mercure Team on Dec 7, 2021
Dear André, Thank you for your kind feedback. We hope to welcome you again soon at our hotel. Kind regards your Mercure Team

10/10 Excellent

Nigel

Stayed 2 nights in Sep 2021
Response from Mercure Hotel Severinshof Köln City on Sep 29, 2021
Dear Nigel, Thank you very much for your great feedback! We look forward to welcome you soon in our hotel. Best regards, your team Mercure Hotel Severinshof Köln City

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an unusual building, but was very comfortable and spacious. It is well maintained and was very easy to access the city centre on foot
Stayed 1 night in Aug 2021
Response from Team Mercure Hotel Severinshof Köln City on Sep 3, 2021
Dear David, Thank you very much for your positive feedback! We are very happy to hear that your stay had been to your satisfaction. We hope to welcome you soon in our hotel. Kind regards from Cologne

10/10 Excellent

Ibrahim

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 10 nights in Jul 2021
Response from Team Mercure on Aug 11, 2021
Thank you so much for your great feedback, Mr. Ibrahim! Kind regards from Team Mercure

6/10 Okay

Roy

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel taking advantage of covid.
Only one member of staff on reception due to covid shortage of staff all round room not servived . Reception large enough for more staff .long cue , feel hotel using covid as a way to cut staff who are over worked ,hotel saving money but not passing on savings to paying customers for poor service.
Stayed 2 nights in Sep 2020
Response from 1206 on Sep 9, 2020
Dear Roy, Thank you very much for your feedback regarding your stay at our hotel. Your comments are a great help to improve our service and quality and meet our customers’ expectations. We sincerely regret that you have not been satisfied with your stay in our hotel. Please apologize for any inconvenience we caused to you. We hope that we will have the opportunity to welcome you again soon in our hotel and convince you of the quality of our service. With best regards, your team from Mercure Hotel Severinshof Köln City

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Great walkable location, train next door, if you sleep light ask for the other side, but wasn’t bad. Staff were German friendly, it was carnival so it was crazy. Bar in the hotel is good but not a fully stocked place but the bar staff were very nice.
Stayed 1 night in Feb 2020
Response from 1206 on Feb 27, 2020
Dear Mark, Thank you very much for your feedback regarding your stay during carnival at out hotel. During this special periode, our bar is not as fully stocked as during normal periodes. Sorry about that. Kind regards, your team from Mercure Hotel Severinshof Köln City

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were a good size, comfortable and very clean. I didn't utilize a lot of the amenities but I know there are lots available. My only concern involving the room was the bathtub in my room. It had high sides and seemed to be raised above the bathroom floor. I am in my 40s and I found it tricky to get in and out safely. Somebody with mobility challenges might find this a problem. This is not a criticism - but might be helpful info for some. Staff were friendly, knowledgeable and professional. The main draw for me was the location. I was attending a trade fair at the Koelnmesse. There is a train stop literally outside the hotel. It's a very quick two-stop ride to the trade fair. Extremely convenient. I also love the neighborhood the hotel is located in. Lots of shops and restaurants on a very pedestrian friendly street. Overall highly recommended.
Stayed 5 nights in Jan 2020
Response from 1206 on Feb 11, 2020
Dear Mercure guest, We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations.We are very pleased that your stay had been to your satisfaction and we have forwarded your comments to our team. We also offer rooms with a low shower entry, just ask us for one of this rooms during your reservation or check in. We hope that we have the opportunity of welcoming you again soon at our hotel. With best regards, your team from Mercure Hotel Severinshof Köln City

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a warm welcome and stay. Our suite was spacious enough for our small children and it accommodated all of our needs nicely. My parents were placed in a room next door and they loved they were satisfied as well. You wouldn’t be able to tell we were next to the train station with how quiet it was in the room. Photo is of the view from our room.
Stayed 2 nights in Dec 2019
Response from 1206 on Dec 30, 2019
Dear Mercure guest, Thank you very much for your feedback. We are very pleased that your stay had been to your satisfaction and we have forwarded your comments to our team. We hope that we have the opportunity of welcoming you again soon at our hotel. With best regards, your team from Mercure Hotel Severinshof Köln City

10/10 Excellent

CAREN

Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely situated next to Ubahn Severinstrasse with easy access to Dom and museums. Staff very helpful.
Stayed 5 nights in Nov 2019
Response from H1206 on Dec 10, 2019
Dear Mercure guest, Thank you very much for your kind feedback. Kind regards, your team from Mercure Hotel Severinshof Köln City

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far the best hotel close to the KolnMesse, 5 minute on train right outside the door, Excellent accommodation and attentive staff, You should Include breakfast it is great,
Stayed 3 nights in Nov 2019
Response from 1206 on Dec 10, 2019
Dear Mercure guests, Thank you very much for your kind feedback. We looking forward of welcoming you again soon. Kind regards, your team from Mercure Hotel Severinshof Köln City

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2019

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from 1206 on Dec 10, 2019
Dear Anthony, Thank you very much for your kind feedback. Best regards, your team from Mercure Hotel Severinshof Köln City

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great hotel, ideally located for city centre and access to other areas of the city. Hotel allows pets which is important to us. Comfortable rooms and great service.
Stayed 4 nights in Nov 2019
Response from 1206 on Dec 10, 2019
Dear Anthony, Thank you very much for your feedback regarding your stay at our hotel. We are very pleased that your stay had been to your satisfaction and we have forwarded your comments to our team. We hope that we have the opportunity of welcoming you again soon at our hotel. Kind regards, your team from Mercure Hotel Severinshof Köln City

10/10 Excellent

Christian, Buellton

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very great hotel I really enjoyed staying there. Close to family.
Stayed 2 nights in Oct 2019
Response from 1206 on Nov 8, 2019
Dear Christian, Thank you very much for your kind feedback. We looking forward of welcoming you again soon. Kind regards, your team from Mercure Hotel Severinshof Köln City

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, friendly staff, good location, good value for the money.
Stayed 1 night in Oct 2019
Response from 1206 on Oct 9, 2019
Dear Mercure guest, Thank you very much for your kind feedback regarding your stay at our hotel. We looking forward of welcoming you again soon. Kind regards, your team from Mercure Hotel Severinshof Köln City

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel for me, because very easy to find restauran, supermarket , bakery, bank , and good parking area ,, i will come back
Stayed 3 nights in Sep 2019
Response from h1206 on Sep 30, 2019
Dear Betty, Thank you very much for your kind feedback regarding your stay at our hotel. We are very pleased that your stay had been to your satisfaction and we looking forward to welcoming you again soon at our hotel. With best regards, your team from Mercure Hotel Severinshof Köln City

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, staff really helpful and friendly. Need to find dedicated ironing room on 4th floor if you want to iron anything creased in your case though, but minor inconvenience.
Stayed 2 nights in Sep 2019
Response from H1206 on Sep 24, 2019
Dear Mercure guest, Thank you very much for your kind review regarding your stay at our hotel. We hope that we have the opportunity of welcoming you again soon at our hotel. With kind regards, your team from Mercure Hotel Severinshof Köln City