Dear Sir, Thank you for taking the time to share your review.While we are pleased to know that our service met your expectations, we are concerned regarding your remarks about the room's cleanliness and amenities. We pride ourselves on maintaining the highest standards of cleanliness and comfort, which is reflected in our daily housekeeping service. However, we regret any discomfort you experienced.It is also disheartening to hear your comments on the hotel's condition. Our establishment has a history of positive guest experiences which we continuously strive to uphold. We are saddened that your experience did not reflect this.We are committed to providing a pleasant stay for all our guests and your comments are important to us. Should your travels bring you back to Cologne, we would be honored to have another opportunity to demonstrate the quality accommodations and service we are known for.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Bettina Alberts, Cluster General Manager

Dear Sir,Thank you for taking the time to share your feedback.We are thrilled to hear that our hotel's location, just a stone's throw away from the central train station, greatly contributed to the convenience of your stay. It is rewarding to know that the cleanliness of our rooms met your expectations and that you were satisfied with the overall condition of our hotel. Our team strives to provide excellent service, and we're glad that we could make your stay enjoyable. The amenities we offer are selected to enhance our guests' comfort, and it is wonderful to hear that you appreciated them.The entire team look forward to welcoming you back for a future visit.Kind regards,Bettina Alberts, Cluster General Manager

Dear Sir,Thank you for this positive review of your experience.The convenience of our location, just a stone's throw away from the central station, is something we are particularly proud of and we’re delighted it contributed to making your arrival and rest so effortless. Your comments on the cleanliness and condition of our hotel fill us with pride, as our team works tirelessly to maintain our high standards. Furthermore, it is rewarding to know that the service provided by our staff met your expectations and played a part in enhancing your stay with us.We hope that you will stay with us again many more times in the future. Best wishes,Bettina Alberts, Cluster General Manager

Dear Madam,We thank you for taking the time to provide us with your feedback.We are delighted to hear that you found our staff to be friendly and our service to be commendable. It's also a pleasure to know that the cleanliness of our rooms met your expectations. We understand that while you appreciated the prime location with easy access to the city centre, there is room for improvement in updating our hotel. Please rest assured that we are constantly seeking ways to enhance our facilities to ensure that all aspects of our guests' experiences are nothing short of excellent. Your comments about room amenities are greatly appreciated as we strive to provide a comfortable and convenient stay for our guests.We hope to welcome you back. Best wishes,Bettina Alberts, Cluster General Manager

Dear Thomas, Thank you for taking the time to review your stay.We are delighted to hear that you appreciated our prime location, offering easy access to the train station and proximity to the city center. It's also gratifying to know that the cleanliness of our rooms met your expectations.We regret to hear that our bar was not open during your stay; however, we'd like to clarify that, while we do not have a designated bar area, we offer a fridge with a selection of drinks at the reception. We understand that the decor of the rooms may not have met your modern expectations, and we're continuously working on updates, with a significant portion of our rooms having been renovated in recent years to enhance comfort.We take note of your feedback regarding the service you experienced, as our guest's satisfaction is our top priority, and we always strive to deliver an exceptional service.We hope to welcome you back. Best wishes,Bettina Alberts, Cluster General Manager

Cher David, Merci de votre témoignage.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Nous vous prions de nous excuser pour les désagréments.Ce serait un plaisir de vous accueillir à nouveau. Bien cordialement,Bettina Alberts, Cluster General Manager

Dear Dana Lynn, Thank you very much for this kind review.We are delighted that you had a great stay with us and made the most of the city. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards.We look forward to welcoming you back on a future visit.Kind regards,Bettina Alberts, Cluster General Manager

Dear Melanie,Thank you for reviewing your recent stay with us.We're sorry to hear that your experience did not meet your expectations. As we pride ourselves on maintaining the highest standards of cleanliness and hotel condition, your feedback is concerning to us. We will look into the points you've mentioned. On the positive side, we're glad that our prime location provided you with convenient access to Cologne's historical sites and the Koelnmesse exhibition center. We also hope you found our rooms to be well-equipped for a comfortable stay, with modern amenities and free WiFi to enhance your visit.We look forward to welcoming you back in the future.Best wishes,Bettina Alberts, Cluster General Manager

Liebe Emma,vielen Dank für Ihr positives Feedback!Es freut uns, dass Sie sich bei uns rundum wohlgefühlt haben und wir bedanken uns herzlich für die Höchstbewertung in allen Kategorien.Hoffentlich können wir Sie auch in der Zukunft wieder bei uns begrüßen.Freundliche Grüße,Bettina Alberts, Cluster General Manager

Sehr geehrter Gast,wir danken Ihnen für Ihr Feedback.Wir bedauern, dass Ihr Aufenthalt bei uns nicht Ihren Erwartungen entsprochen hat und möchten uns dafür entschuldigen. Es ist unser Anspruch, allen Gästen ein hohes Maß an Sauberkeit und Komfort zu bieten, und es tut uns leid zu hören, dass wir in diesen Bereichen nicht überzeugen konnten. Wir nehmen Ihr Feedback sehr ernst und werden die angesprochenen Punkte intern prüfen, um unseren Service stetig zu verbessern.Hoffentlich geben Sie uns in der Zukunft eine zweite Chance.Freundliche Grüße,Bettina Alberts, Cluster General Manager

Sehr geehrter Paul,vielen Dank für Ihre Bewertung!Mit Wohlgefallen haben wir gelesen, dass es Ihnen bei uns gut gefallen hat und dass Sie einen rundum schönen Aufenthalt hatten.Wir hoffen, Sie hatten eine angenehme Zeit in Köln und würden uns freuen, Sie in Zukunft wieder bei uns begrüßen zu dürfen!Bettina Alberts, Cluster General Manager

Dear Guest,Thank you for taking the time to provide us your feedback.We're delighted to hear that our staff's kindness made a positive impact on your stay, and we're proud to offer a prime location that enhances our guests' experience. However, we regret to hear that our bathroom facilities did not meet your expectations. Please rest assured that we are committed to maintaining high standards of cleanliness and guest satisfaction. We will certainly look into the concerns you've raised to ensure that they are addressed appropriately.We would love to have you return for another pleasant stay.Best regards,Bettina Alberts, Cluster General Manager

Dear Joyce,Thank you for sharing your review.We are thrilled to hear that you appreciated our excellent location, just across from the train station and close to the cathedral and the Rhine. Our goal is to provide a clean and comfortable environment for our guests, and we are glad that we met your expectations in this regard.Once again, thank you for your kind words and we look forward to welcoming you back in the future.We hope that you will visit us again in the future. Kind regards,Bettina Alberts, Cluster General Manager

Dear Rick,Thank you for this kind review.We are delighted to hear that you appreciated our prime location directly across from the Köln train station, making it convenient for your early morning train. Our hotel indeed offers easy access to various attractions, shopping areas, and public transportation.Regarding the room amenities, we would like to inform you that we continuously strive to improve our facilities and services. Your feedback is valuable to us, and we will take it into consideration for future enhancements.We look forward to seeing you on your next visit.Kind regards,Bettina Alberts, Cluster General Manager

Dear Ian,Thank you so much for your positive feedback following your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to having the opportunity to welcome you back in the future. Best wishes,Bettina Alberts, Cluster General Manager

Dear Guest, Thank you very much for the time taken to review your stay with us.We are delighted to hear that you appreciated our convenient location right in front of the main station, making it easy for our guests to explore the city and access various attractions. Our hotel takes pride in providing a comfortable and modern atmosphere for our guests to enjoy.We would like to thank you once again for your kind words and positive feedback. Your satisfaction is our top priority, and we are always striving to improve our services and facilities.We look forward to welcoming you back. Best wishes,Bettina Alberts, Cluster General Manager

Dear Jeff,Thank you for this positive review of your stay.We are delighted to hear that our wonderful staff made a great impression on you and that you found the room to be of great value. Our prime location near the Dom, the river, and the train station is indeed one of our hotel's best features, and we are glad it contributed to your enjoyable stay.We hope to see you again soon for another enjoyable experience.Best wishes,Bettina Alberts, Cluster General Manager

Dear Sean,Thank you for taking the time to share your feedback.We are pleased that we were able to meet your expectations.We look forward to welcoming you again. Best regards,Bettina Alberts, Cluster General Manager

Dear Guest,Thank you for taking the time to review your visit.We are thrilled to hear that you found our rooms to be spacious and comfortable, and that our prime location provided easy access to various attractions and amenities. Our team takes pride in maintaining a modern and welcoming atmosphere for our guests, and we are glad that this was reflected during your stay.We look forward to seeing you again in the future. Best wishes,Bettina Alberts, Cluster General Manager

Dear Guest,Thank you for taking the time to review your stay.We are glad to hear that you appreciated our service. Our team works hard to ensure that our guests have a pleasant stay. However, we are sorry to hear that you were not completely satisfied with the room cleanliness and comfort. We strive to maintain high standards of cleanliness and comfort in all our rooms, and we will address your concerns with our housekeeping team.We understand that the hotel condition did not meet your expectations. Please note that we have undergone renovations in recent years, with the majority of our rooms being updated in 2010 and the remaining 30% in 2018. We continuously work on improving our facilities to provide a comfortable and enjoyable stay for our guests.We hope that you will allow us the opportunity to welcome you back in future. Best regards,Bettina Alberts, Cluster General Manager

Dear Joseph,Thank you for taking the time to share your review.We are glad to hear that you appreciated our prime location, just across the plaza from the central train station and close to various shops, restaurants, and the Dom Cathedral. Our hotel indeed offers easy access to many attractions and conveniences for our guests.We acknowledge your concerns about the room condition and lighting. We are continuously working to improve our facilities to ensure a comfortable stay for our guests. We apologize for any inconvenience you experienced with the bathroom size and the mattress. We appreciate your feedback on the breakfast pricing, and we do offer an express breakfast option during fair times for a more affordable choice. Your comments will help us in our ongoing efforts to enhance our services and facilities.We look forward to welcoming you back in the future.Best wishes,Bettina Alberts, Cluster General Manager

Dear Andrea, Thank you for your positive review.We are delighted to hear that you found our location right by the train station to be convenient and appreciated the friendliness of our team. Our central location indeed provides easy access to public transportation, shopping, and tourist attractions, making it an ideal choice for travelers.We all hope to be able to welcome you again. Best wishes,Bettina Alberts, Cluster General Manager

Dear Rahel,Thanks for taking the time to review your stay at our hotel.We are glad to hear that you appreciated our convenient location near the train station and found our hotel clean. However, we understand that the proximity to the station may cause some noise. For future stays, we recommend requesting a room facing the backyard, as these rooms tend to be quieter. Additionally, we provide earplugs for our guests' comfort.We would like to inform you that our hotel has undergone several renovations. We continuously strive to improve our facilities and services to ensure a pleasant stay for our guests. Your feedback is valuable to us, and we will take it into consideration for future improvements.We look forward to welcoming you back in the future.Kind regards,Bettina Alberts, Cluster General Manager

Dear Feyzullah,Thank you for your review.We are glad that you enjoyed so much of your stay with us and intend to return.Please let us know if there are any issues or concerns while you are next here so that we make sure you are entirely comfortable and leave us satisfied.It would be a pleasure to welcome you again. Best regards,Bettina Alberts, Cluster General Manager

Dear Laura,Thank you very much for your great feedback. We are glad you liked our hotel. We hope you will have the opportunity to visit us again.Kind regardsSebastian LuplowGuest Service

Dear Forrest,Thank you very much for your great feedback. We are glad you liked our hotel and the room. We hope you will have the opportunity to visit us again.Kind regardsSebastian LuplowGuest Service

Dear Diana,Thank you for your stay with us and thank you for your feedback. We are sorry to read, that we were not able to meet your expectaions and you was not satisfied with your stay. We aplogize for this and hope to get another chance to persuade you with our service. We are looking forward to welcoming you back.Kind regardsSebastian LuplowGuest Service

Dear Jean,Thank you a lot for your great feedback! We are glad you liked the location and the hotel. It would be a pleasure to welcome you back again.Kind regardsSebastian LuplowGuest Service

Dear Chadd,Thank you a lot for your great feedback! We are glad you liked the location and the hotel. It would be a pleasure to welcome you back again.Kind regardsSebastian LuplowGuest Service

Dear Mamun,Thank you a lot for your great feedback! We are glad you liked the location and the hotel. We are sorry that you had to witness a fire alarm. We are very pleased that you praise our employees for their work in this situation.It would be a pleasure to welcome you back again.Kind regardsSebastian LuplowGuest Service

Dear George,Thank you very much for your great feedback. We are glad you liked our hotel and the room. We hope you will have the opportunity to visit us again.Kind regardsSebastian LuplowGuest Service

Dear Tomonari,Thank you a lot for your great feedback! We are glad you liked the location and the hotel. It would be a pleasure to welcome you back again.Kind regardsSebastian LuplowGuest Service

Sehr geehrte Maria,vielen Dank für Ihre sehr gute Bewertung! Es freut uns sehr, dass Sie sich bei uns wohl gefühlt haben und unser Service Sie überzeugen konnte. Wir hoffen, Sie besuchen uns bald wieder! Mit freundlichen GrüßenSebastian LuplowGuest Service

Sehr geehrter Robin,vielen Dank für Ihre super Bewertung! Es freut uns sehr, dass Sie sich bei uns wohl gefühlt haben und unser Service Sie überzeugen konnte. Wir hoffen, Sie besuchen uns bald wieder! Mit freundlichen GrüßenGuest Service

Dear Amer,Thank you for your stay with us and thank you for your feedback. We are sorry to read, that we were not able to meet your expectaions and you was not satisfied with your stay. We aplogize for this and hope to get another chance to persuade you with our service. We are looking forward to welcoming you back.Kind regardsSebastian LuplowGuest Service

Dear Monika,Thank you a lot for your great feedback! We are glad you liked the location and the hotel. It would be a pleasure to welcome you back again.Kind regardsSebastian LuplowGuest Service

Dear Kevin,Thank you for your stay with us and thank you for your feedback. We are sorry to read, that we were not able to meet your expectaions and you was not satisfied with your stay. We aplogize for this and hope to get another chance to persuade you with our service. We are looking forward to welcoming you back.Kind regardsSebastian LuplowGuest Service

Dear Jannine,Thank you for your stay with us and thank you for your feedback. We are sorry to read, that we were not able to meet your expectaions and you was not satisfied with your stay. We aplogize for this and hope to get another chance to persuade you with our service. We are looking forward to welcoming you back.Kind regardsSebastian LuplowGuest Service

Dear Nicole,Thank you a lot for your great feedback! We are glad you liked the location and the hotel. We will be happy to pass on your compliments to our employees. We are pleased that you were able to enjoy your stay in Cologne.It would be a pleasure to welcome you back again.Kind regardsSebastian LuplowGuest Service

Dear Dan,Thank you a lot for your great feedback! We are glad you liked the location and the hotel. We will be happy to pass on your compliments to our employees. We are pleased that you were able to enjoy your stay in Cologne.It would be a pleasure to welcome you back again.Kind regards,Sebastian LuplowGuest Service