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Reviews of Courtyard by Marriott Paris La Defense West - Colombes

4 out of 5
Courtyard by Marriott Paris La Defense West - Colombes
91 Boulevard Charles De Gaulle, Colombes, Hauts-de-Seine

Reviews

8.4

Very Good

Rating 10 - Excellent. 100 out of 259 reviews" "
Rating 8 - Good. 108 out of 259 reviews" "
Rating 6 - Okay. 37 out of 259 reviews" "
Rating 4 - Poor. 5 out of 259 reviews" "
Rating 2 - Terrible. 9 out of 259 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. I have just two comments: - it was a bit too hot in the room (in winter) - and the shower is not well designed, it is practically impossible to not wet all the floor of the bathroom
Stayed 1 night in Dec 2023
Response from Front Office Supervisor on Dec 29, 2023
Dear Mr Samuel,We would like to thank you for taking the time to share your experience of your recent stay with us. We are delighted to hear that you enjoyed the entire hotel and had a pleasant stay.We have taken note of your comment and will share your feedback with the technical manager so that we can offer you the service that meets your expectations.Your satisfaction is our priority.Thank you again for your feedback.We look forward to welcoming you back in the near future.Best regards,

8/10 Good

Keith

Stayed 1 night in May 2023
Response from Reception on Jun 21, 2023
Merci d'avoir pris le temps de répondre à notre enquête, cela permet de nous améliorer et nous sommes toujours ravi de lire des avis positives. Bien à vous La réception

10/10 Excellent

sofia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Apr 2023
Response from Aminata Sarr, Front Office Supervisor on Apr 10, 2023
Dear Sofia, The entire Hotel Team thanks you for the time taken to make this review.Hearing positive feedbacks is always a pride for us and we will share this review with all our teams to thank them for the great work achieved.We thank you again for your stay and We hope to welcome you again soon.Regards,

8/10 Good

Mirela

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Aminata Sarr on Feb 26, 2023
Merci beaucoup pour le temps que vous avez pris pour partager votre expérience avec nous.Nous sommes très heureux de savoir que vous avez passé un excellent moment lors de votre séjour chez nous.Recevoir une note positive est toujours une grande source de fierté pour nous car notre priorité numéro un est de faire en sorte que nos invités profitent de leur séjour dans un confort absoluVotre commentaire a été partagé avec tous les départements de notre établissement afin de les remercier pour le service qui a été fourni mais aussi pour encourager les équipes à continuer à travailler avec passion.Encore une fois, nous vous remercions pour votre séjour et votre retour. Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.

8/10 Good

Ruhi

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed their 4 nights but for some weird reasons I only got my room serviced once‼ Told the overnight staff at the front desk and he kept on saying that he will make a note of it⁉️
Stayed 1 night in Jul 2022

10/10 Excellent

Johnny Mikhael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean room, very friendly staff. Would definitely stay again.
Stayed 7 nights in Jul 2022

2/10 Terrible

OMOSALEWA

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2022

6/10 Okay

SOMNATH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was great, but massive hassle with payment!
The stay was comfortable and the staff was extremely courteous. However, despite the booking being entirely prepaid, the hotel asked to block an amount of 200Euros for ongoing expenses which I agreed to. The idea was to deduct the city tax (appx 20 EUR) and return the balance 180 euros. However, the hotel debited the entire 200Euros (which the staff acknowledged was a mistake), and I am having to follow up for my refund!
Stayed 4 nights in Apr 2022

10/10 Excellent

Andre T., Upper Marlboro

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In my years of visits to Paris, this has been one of the best because of this hotel! Wonderful staff, great breakfast buffet, clean and quiet hotel with everything nearby. I really loved it!
Stayed 3 nights in Feb 2022

8/10 Good

Gilbert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
🙂
Comfortable stay overall. A little farther from the city but i will choose this location if you are driving. They have safe parking.
Stayed 2 nights in Nov 2021

10/10 Excellent

Bruce

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient Location
Room was good, restaurant was good - it was convenient for my trip as it was close to the factory that I was visiting.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly and responsive staff, clean and quiet. On a good tram route. Close to financial district. Good value for money relative to the city center hotels. City centre and CDG airport around a 20 and 30 minute cab ride respectively.
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Carol Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

6/10 Okay

S

Liked: Staff & service, property conditions & facilities
Adequate hotel close to Bezons for business - it’s a little dated but pleasant enough
Stayed 1 night in Jan 2019

8/10 Good

D, London, GB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for access to central Paris. Pleasant and helpful staff. Comfortable 3-day stay. Breakfast buffet was good value. Disappointing that no free WiFi within bedroom.
Stayed 3 nights in Dec 2018

10/10 Excellent

Lise Bang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Great hotel with good service! Local area could be nicer
Stayed 1 night in Oct 2018

10/10 Excellent

Samitra, Telford UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Stayed here for four nights for a wedding. Close to good transport links to centre of Paris, as tram stop is closely located near hotel. Comfortable bed and clean room. Enjoyed our stay at this hotel. Breakfast is basic pastries and cereals and fruit and hot food.
Stayed 4 nights in Aug 2018

10/10 Excellent

Ioan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and comfortable
4 tram stations away from La Defense. The location has around a few places to eat and the hotel has its own restaurant. It is Marriott standard, so no surprises. I picked this place due to the location that was convenient. The price was more reasonable compared to the Paris hotels.
Stayed 9 nights in Jul 2018

8/10 Good

jjfungus, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware of Extra City Tax Charged
I would give the rating a five if not that during checkout, i was told to pay 4.4€ per night for City tax. Since i stayed for 4 days, an extra US$22 was charged. I had no choice but paid them in order to arrive airport ontime. I understand that when I booked thru Expedia, every cents should have been paid for. Is there something missing here between Expedia and Courryard?
Stayed 4 nights in Apr 2018
Response from Valentin on Jun 8, 2018
Good evening Sir, I am sorry that you were not aware that the city tax is to be paid to the hotel directly in accordance with French law. When you book a room for any French hotel on Expedia, there is a special mention before the payment : Due to Property If you click on it you will have the detail about the amount due on site. I hope it helped and we are looking forward to be seeing you again. Best regards

8/10 Good

Kristine L

Liked: Cleanliness, property conditions & facilities, room comfort
Not what I expect from Marriott
Way to far out was ripped off by two cab drivers broke my ankle no consideration the first day the gentleman gave us the room down the end of the hall and a bath tub o could not get in the second night the girl was super and told us to use uber moved the room to a handicapp room

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super expensive and not very comfortable
Super expensive for middle-of-the-road service and comfort. My room was stinking of smoke - being asthmatic, that wasn't ideal. Service at the restaurant is very arrogant. The area is to avoid if you can. All in all, the Adagio next door offers much better value for money.
Stayed 1 night in Jan 2018

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect business hotel if you are in Paris.
Perfect location, great people, great value. I showed up early, due to flight schedules, and they were happy to let me use the workout room facilities to freshen up, and then they got me into a room well ahead of regular check-in. Wifi was fast. Location great. Breakfast very good. Especially at the price, an overall excellent experience.
Stayed 1 night in Oct 2017

6/10 Okay

Geekeem

Liked: Property conditions & facilities
Disliked: Staff & service
Overpriced/Hyped
It was just ok for business trip! Almost non existing room service, limited breakfast options, language barrier - things were not that impressive.
Stayed 4 nights in Jul 2017

10/10 Excellent

ibra, M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Ubication and service.
Friendly Staff. Only 15 Minutes away from Paris monuments.
Stayed 3 nights in Jul 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

6/10 Okay

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Standard Courtyard Marriott, clean, reasonable breakfast, basic room and minimal toiletries. Nothing in the immediate area, no restaurants close by. Very expensive for the area though at 200 Euros a night
Stayed 2 nights in May 2017

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Good food, poor service.
Very off hand service. No one seemed to have any focus on serving customers. Food was quite good though - they did get the order wrong however.

6/10 Okay

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Questionable neighborhood
The neighborhood is seemingly getting worse over the years. Also, the room was subject to lots of noise from other guests in the hallway.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Steven

Liked: Staff & service, property conditions & facilities, room comfort
Jan 2017 Family Visit
Two family rooms which was four rooms that were connected...booked for 8 people (very good). The price was right for 8 people which included breakfast, parking and internet. Rooms were a little small and hardly no closet space...it is sufficient for short stays. However, the service was Outstanding and special compliments to Jeremy at front desk who went out of his way to assist us in planning visit to city. Also compliments to the Hostess (forgot name) during breakfast who was very helpful despite they had run out of foods on our second day. The made pancakes but no syrup. Ran out of vegetables and various other little things...not representative of a 4 Star hotel. On a sadder note, the location of the hotel is outside of the city further than expected and the area is not very good. It is centrally located to a tram station but you still need to go to La Defense subway station for connecting to the city. I would not let my family walk around by themselves. The hotel parking garage (1.9m) was too small for a van but they allow us to park out front of the hotel. I found out all underground parking in Paris is limited to 1.9 or less.

6/10 Okay

Richard C, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable facility, nice staff. Lots of upcharg
Pretty good facility, room fine+, staff nice enough, fitness room fully equipped!! Only complaint is that all opportunities to the extreme are taken to upcharge the guest.

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Undergoing Renovation during our stay
I have stayed at this hotel before. it is convenient for local industry and La Defense, and is only about 20 minutes from the centre of Paris via tram and Metro. During our stay the hotel lobby and dining area were undergoing renovation, so everything smelt of paint. This should all be completed by the 15th August 2016. We had to operate the TV via the controls on it's back; the remote would not work at all. The bathroom only has a shower, which was OK for us. Food was OK, especially considering the renovations. The staff were courteous and pleasant. Only real negative were having to pay seventeen euros per night for use of their garage, which required reception to open and close the access doors, and also the 'free' Wi-Fi was not that good, (speed and reliability were poor) especially since if you had not requested it, you would have to pay nine euros per day for it.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy access to business district of Paris. Not a lot going on around the hotel - so good for a short trip

10/10 Excellent

Nick, Phoenix, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near trains
Nice hotel close to the trains. The hotel isn't very close to many restaurants and I found myself taking the train everytime I wanted to eat. But that wasn't a big deal because I wanted to explore.

8/10 Good

Ben, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
if you are working in the area, but remote from subway

2/10 Terrible

Martin, Stockholm

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not ok!
Really bad ventilation in the room. No pressure in the shower. I had to sit down to get some poring water that was ice cold. Told the Frontdesk about my issues and although the janitor tried to fix it it was almost no difference the day after. The only response from the receptionist was that they would fix it for my next stay (which will never happen). 230€ Per night feels like a robbery!

10/10 Excellent

John, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel for Budget travelers.
This hotel was great for our family. The breakfast buffet was good. The staff interactions that I had (Andrea and Chloe) were very helpful in explaining how to get around as this was a first trip to Paris.

10/10 Excellent

shyama, England

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Nice hotel
Brilliant facilities, excellent staff and very good breakfast.

8/10 Good

Anujkumar

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good place
Good hotel with good breakfast. Location bit far from la defense or main city

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Decent alternative 15 min outside of Paris
Decent for a Marriott, 10-15 min drive to Paris by car, parking available but expensive, rooms were clean but small, good value for the rate paid

6/10 Okay

Nono, London

Liked: Cleanliness, property conditions & facilities
Decent room, but at this price in this location, I wouldn't expect internet access and breakfast to be extras.

8/10 Good

Raz, Penarth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
stayed for a business trip, nice hotel room and breakfast, friendly staff. Pillows were quite large and hard and took some getting used to.

2/10 Terrible

Kapil, Berkshire

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Rude Staff and Poor service very unlike Marriott !
Extremely disappointed with the stay. Stayed at the hotel for 4 nights and had 2 rooms booked. This was my fourth visit to the hotel and I had a poor experience in the last trip as well but was reassured by the hotel manager that they will ensure that I will not be dissapointed should I come back and so I did which now I know was a Big Mistake !! The staff was rude with exception of a couple of staff members at the front desk. The room keeping was poor and was completely inconsistent and forgot to replace used glasses and even left used towels in the room. The key cards to the room did not work at all and had to get them recharged every time I wanted to access to my room and for a fault which was hotel's own , there was no apology from them and I was made to identify myself to gain entrance to my room ..... I would never stay at this hotel ever again as the whole experience was spoiled by rude staff and poor service ......

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice distance to downtown Paris via public transp
Good hotel but not flexible on gold card upgrade comparing our experience with Hilton orly in paris