Ratings based on 307 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
91% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Colorado Springs

Newly remodeled rooms with new beds.

Posted Jan 22, 2015
Pros: staff is very friendly and helpful, breakfast was good and with lots of variety
Cons: Please please please invest some money and improve your bed frames. Pay per view would be a nice asset to your hotel
Unfortunately the bed frames do not have support and the mattresses "SINK" pulling you towards the middle of the bed, making it extremely uncomfortable almost impossible to sleep. We did complain the next morning and they moved us to a much nicer and bigger room for the rest of our stay, the bed was much better however it still sank a bit but not as bad as the first room/bed.
3 out of 5
for Everyone
by A verified travelerfrom alexandria, la

Nice location

Posted Jan 3, 2015
Pros: The heated pool
Location: We visited the cave of the winds, mountain zoo, downtown manitou
My friend and I stayed here for the last 2 nights of our trip to Colorado. The pool was nice and it's in a great location in relation to the attractions. There were also stains and cigarette burns on the carpet and our room had a musty smell. Almost couldn't find a place to park and there was a lot of adjoining room and hallway noise
4 out of 5
for Families
by A verified travelerfrom Springfield, Mo

Nice hotel, friendly staff.

Posted Dec 31, 2014
Location: It took a couple of days to understand the lay-out of the city, once I did I was happy with the location (southwest edge of town).
We stayed for a week at this hotel while vacationing over Christmas. It was very nice, staff was friendly, breakfast was good. My daughter loved the pool and exercise room. I enjoyed the sauna very much. Only issue with this hotel was the location which was not bad in relation to the city but just getting into the parking lot was a little confusing even GPS couldn't get it right. You had to turn on a little side road then go through a restaurant parking lot. After finding it though there wasn't any problem.
5 out of 5
for Everyone
by A verified travelerfrom all over

The staff were awesome!

Posted Dec 24, 2014
Great location great staff great rooms great price
5 out of 5
for Everyone
by A verified travelerfrom virginia

Nice facility close to our grandchildren

Posted Dec 10, 2014
Pros: Clean. Staff great. Day and nite
Location: More than we had time for. Coming back to go to pikes peak!!!!
Was a great place to stay. Staff helpful and friendly. Room very clean
5 out of 5
for Everyone
by A verified traveler

Decent Accommodations at Reasonable Cost

Posted Dec 4, 2014
Pros: Everything
Cons: Sometimes key cards don't work.
Location: Many malls and stores several blocks away; close enough to be convenient; and far enough away so noise from traffic not a problem.
Great staff; room (very comfortable bed; shower, TV); ample up close parking; modest but nice fitness center; indoor pool with hot water area; 24-hour coffee/tea; nice hot breakfast. Overall AAA.
5 out of 5
for Personal Event
by Marlafrom Topeka, KS

simple but nice

Posted Oct 29, 2014 on Hotels.com
The staff was awesome, very polite and anxious to help. No elevator. Nice and clean
5 out of 5
by A verified traveler

Great location

Posted Oct 27, 2014 on Hotels.com
Quick to get to off of the interstate, friendly service all the way around, and the remodeling is updating the hotel nicely.
2 out of 5
by A verified travelerfrom Ottawa, Canada

Posted Oct 15, 2014
Pros: Pool
Cons: Internet service
There was a problem with the phone in my room for the entire 6 days I was there. It continued beeping that there were messages but there weren't and no one could get through to my room on the phone. I unplugged it when I went to bed. The Internet connection was really bad; it was slow and then would disconnect on average once an hour. The bed was not to my liking but would be fine for someone who liked a very soft bed. Staff was polite. But I won't be staying there next time I'm in Colorado Springs.
5 out of 5
for Families
by John

This traveler left a rating score only Posted Oct 14, 2014 on Hotels.com