Ratings based on 270 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
90% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Ottawa, Canada

Posted Oct 15, 2014
Pros: Pool
Cons: Internet service
There was a problem with the phone in my room for the entire 6 days I was there. It continued beeping that there were messages but there weren't and no one could get through to my room on the phone. I unplugged it when I went to bed. The Internet connection was really bad; it was slow and then would disconnect on average once an hour. The bed was not to my liking but would be fine for someone who liked a very soft bed. Staff was polite. But I won't be staying there next time I'm in Colorado Springs.
3 out of 5
Recommended
for Everyone
by A verified traveler

Perfect for our needs!

Posted Oct 4, 2014
We stayed here in order to explore the Colorado Springs area. The staff are absolutely amazing, and you can tell they are truly customer service professionals. From check-in, to questions we had, cleaning and checkout, these people went out of their way to give us great service. The rooms and grounds are incredibly clean. Additionally, it is fast and easy to access the highway from this location. We appreciated a breakfast with some protein choices (eggs, meats, yogurts) as well as waffles and pastries.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to places of interest.

Posted Sep 28, 2014
this hotel is close to the Broadmoor hotel. which was great for the conference I have there.it is also close to the airport and other sites to see around Colorado Springs.
4 out of 5
Recommended
for Everyone
by A verified traveler

I would stay again

Posted Sep 23, 2014
Pros: Location was quick on and off the expressway. I was in town for a large scale event and the location was great for me. Clean and well kept.
Cons: WiFi was slowwwwwww needs improved.
Location: If you never have been to COS. Some of my favorite places. Western Omelet, awesome breakfast with green Chile. Li Vinci wood oven pizza Tejon St.
I have stayed here 4 times in the past 4 years. The hotel is updating the rooms, nothing fancy, but clean and nice. Flat screen tv, refrigerator and clean. Food was hot breakfast eggs, sausage or bacon and or biscuits and gravy. Orange, apples, typical muffin, Danish, bagel. Belgian waffles. Pool was ok size, parking lot well lit. A couple of car break ins, but they were cars that were left unlocked. Happens all the time, just need to lock your car. I have never had a problem.
5 out of 5
Recommended
for Everyone
by A verified traveler

very nice hotel

Posted Sep 12, 2014
Pros: The desk staff ....... specifically Matthew Ward!!!! What an asset he is to Best Western!!!!!!!
Location: The A.F. Academy ....... Garden of the Gods ....... downtown restaurants!!!
We had a very nice experience at this hotel. The morning breakfast was very good ..... the pool & hot tub were clean and lovely! The room was awesome!
2 out of 5
by A verified traveler

Joyce Myer Confrence

Posted Sep 8, 2014
Pros: Friendly, helpful Staff
Disapointed in the size of the room, no microwave or frige. They painted the door to our room and several doors in our hall way (I have cancer very sensitive to smells made me ill) Went to different hotels to pick up friends some payed less and had bigger rooms with microwaves and refridgerators. Will not stay here again....
3 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Good value

Posted Aug 30, 2014
Pros: Location
Cons: Needs some upgrading
Hotel had good value with room and free breakfast. Convenient location. Staff friendly and professional.
4 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Family vacation Pikes Peak

Posted Aug 24, 2014
Decent hotel. Very helpful friendly staff. Nice pool for the kids. Nice breakfast buffet. Very easy drive to Garden of the Gods and Pikes Peak
3 out of 5
Recommended
for Everyone
by A verified traveler

1 nite stay

Posted Aug 19, 2014
Noisy. Hard to get to , you have to drive thru other parking lots to get there.
3 out of 5
Recommended
for Everyone
by A verified traveler

Decent hotel, awful WiFi, depressed staff.

Posted Aug 18, 2014
Hotel room was quite nice, with a neat room design. It was a pleasant surprise and was very comfortable and homey. The WiFi signal was strong in my room but the Internet connection was awful. It was just enough to give you hope and then destroy your online soul. Seriously, the internet speed made me long for the days of dial-up connections. Staff: most people were friendly. However, the clerk on duty when I checked out was rude. He argued with me about the Internet speed (I work in IT) insisting it was fine. When I wished the clerk a nice day his response was "I'll try" with a sour face that suggested he was ready to fall on a sword. In spite of those two nits, the hotel was nice and I will readily stay there again.