Indoor pool

Reviews of DoubleTree by Hilton Colorado Springs

4 out of 5
DoubleTree by Hilton Colorado Springs
1775 East Cheyenne Mountain Blvd, Colorado Springs, CO

Reviews

8.4

Very Good

Rating 10 - Excellent. 529 out of 1000 reviews" "
Rating 8 - Good. 260 out of 1000 reviews" "
Rating 6 - Okay. 98 out of 1000 reviews" "
Rating 4 - Poor. 71 out of 1000 reviews" "
Rating 2 - Terrible. 42 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Victoria

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
I thoroughly enjoyed my stay here. Everyone was friendly and most helpful. However, the unexpected addition of $50 non-refunable incidental charge per night was a HUGE surprise. I won’t be staying at Doubletree again for that reason.
Stayed 1 night in Mar 2024
Response from Marcus, Front Office Manager on Mar 26, 2024
Hello Victoria. I'm glad to hear that you enjoyed your stay with us. The 50 per night is only a hold and is released when you check out. It can take up to 7 business days for the hold to be released, so we are still within that window. If you do not see this amount come back to your account by Monday, please contact our hotel directly. Reach out if you have any other questions.

8/10 Good

Yao

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great! Target and Starbucks are across the street
Stayed 1 night in Mar 2024
Response from Marcus, Front Office Manager on Mar 23, 2024
Thank you for your feedback, Yao. We're happy to hear that you enjoyed your stay with us.

10/10 Excellent

Tina

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my third time staying at the doubletree and I would do it again.
Stayed 2 nights in Mar 2024
Response from Vanessa Front Office Supervisor on Mar 21, 2024
Tina, Thank you for taking the time to share your experience. It is so nice to hear that you enjoy our property. We can't wait to welcome you back soon.

10/10 Excellent

Jerry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I Always enjoy the complimentary cookies and the friendly staff. There were no issues at all during this trip.
Stayed 1 night in Mar 2024
Response from Marcus, Front Office Manager on Mar 9, 2024
Thank you for your kind review, Jerry! We'll always have some cookies ready for you. We hope to see you again!

10/10 Excellent

Geoffrey

Traveled with partner
Liked: Amenities
The pool and spa we should have definitely visited sooner. Great service, amazingly friendly staff and just incredibly welcoming. Will be back!
Stayed 1 night in Mar 2024
Response from Marcus, Front Office Manager on Mar 6, 2024
Thank you for your response, Geoffrey! I'm glad to hear that you had a good experience with us. We look forward to having you back. Safe travels!

10/10 Excellent

Veronica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
very clean
Stayed 3 nights in Jan 2024
Response from Vanessa Front Office Supervisor on Feb 23, 2024
Veronica, Thank you for taking the time to rate your stay with us. It looks like you enjoyed our property very much. We do hope to welcome you back again in the future.

10/10 Excellent

LaDonna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decor is beautiful, service was awesome.
Stayed 4 nights in Feb 2024
Response from Vanessa Front Office Supervisor on Feb 15, 2024
LaDonna, Thank you for taking the time to share your experience with us. I am delighted to hear that you enjoyed our property. I want to thank you again for choosing our property for your stay. We look forward to seeing you again in the future.

8/10 Good

Jessica

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Marcus, Front Office Manager on Feb 12, 2024
Thank you for leaving a review! Please let us know if you have any questions or concerns about your stay.

10/10 Excellent

Emmanuel

Stayed 1 night in Feb 2024
Response from Vanessa Front Office Supervisor on Mar 21, 2024
Emmanuel, Thank you for taking the time to rate your stay. I am happy to hear that you enjoyed our property. Thank you again for choosing our hotel for your stay. We hope to see you again soon.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean, quiet and had a nice bar/restaurant. For the price, a 5 out of 5.
Stayed 1 night in Feb 2024
Response from Marcus, Front Office Manager on Feb 12, 2024
I'm glad to see that you enjoyed your stay with us, Dan. We hope you visit us again!

10/10 Excellent

Lorrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Marcus, Front Office Manager on Feb 12, 2024
Thank you for leaving a review. Safe travels!

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vanessa was amazing and made sure to check on us to see how the room was or if we needed anythin.
Stayed 1 night in Feb 2024
Response from Vanessa Front Office Supervisor. on Feb 10, 2024
Elizabeth,Thank you for taking the time to share your feedback. It was an absolute pleasure to have you at our hotel. I am glad to hear that I made you feel comfortable and at home. I hope we will see you again soon.

10/10 Excellent

Isaiah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favorite place to stay in the Co Springs area!
Stayed 1 night in Feb 2024
Response from Vanessa Front Office Supervisor. on Feb 10, 2024
Isaiah, Thank you for taking the time to share your feedback with us. I am delighted to hear that we have made such a great impression. It is a pleasure to have you. We can't wait to see you again soon.

10/10 Excellent

Zyshaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk beautiful inside
Stayed 1 night in Feb 2024
Response from Vanessa Front Office Supervisor. on Feb 10, 2024
Zyshaun, Thank you for taking the time to share your feedback. I am thrilled to hear that you enjoyed our property. We hope to see you again soon.

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gotel was very clean. Friendly staff. The area is great, close to the Broadmoor for our event, and close to shopping and dining. Would highly recommend staying here.
Stayed 1 night in Feb 2024
Response from Vanessa Front Office Supervisor. on Feb 10, 2024
Melissa, Thank you for taking the time to share your experience with us. I am delighted to hear that you enjoyed your stay with us. We will be happy to welcome you back soon.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, updated, friendly staff and great location. Will be back.
Stayed 1 night in Feb 2024
Response from Vanessa Front Office Supervisor. on Feb 10, 2024
Jennifer, Thank you for taking the time to share your experience with us. I am delighted to hear that you enjoyed our property and staff. We can't wait to see you again.

10/10 Excellent

Shelby

Excellent
Stayed 1 night in Feb 2024
Response from Vanessa Front Office Supervisor. on Feb 10, 2024
Shelby, Thank you for taking the time to share your experience. I am happy to hear that you enjoyed your stay. I hope we will see you again soon.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vanessa was amazing at check in, staff is all very friendly, and we will definitely be back. We stay in Colorado Springs often and have always stayed downtown. This area is 100 times better than downtown, I’ll never go back.
Stayed 1 night in Feb 2024
Response from Vanessa Front Office Supervisor. on Feb 10, 2024
Jennifer, Thank you for taking the time to share your feedback with us. You just made my day. My goal is to make our guests feel welcomed and at home. I am happy to hear I achieved this goal. We can't wait to see you again soon.

10/10 Excellent

Belinda

Stayed 1 night in Jan 2024
Response from Vanessa Front Office Supervisor. on Feb 10, 2024
Belinda, Thank you for taking the time to rate your stay with us. It looks like you enjoyed our property. I hope to see you again soon.

8/10 Good

Midori

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was especially professional and very friendly.
Stayed 4 nights in Jan 2024
Response from Vanessa Front Office Supervisor. on Feb 10, 2024
Midori, Thank you for taking the time to share your experience. I am delighted to hear that our staff made you feel comfortable and welcomed. We hope to see you again soon.

10/10 Excellent

Dave

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Clean and large room, peaceful, professional staff, and convenient location
Stayed 2 nights in Jan 2024
Response from Vanessa Front Office Supervisor. on Feb 10, 2024
Dave, Thank you for taking the time to share your experience with us. I am pleased to hear that our staff made you feel comfortable and at home. We hope to see you again soon.

8/10 Good

Zyshaun

Liked: Cleanliness, staff & service, property conditions & facilities
Overall liked it I just my shower was messed up so maintenance had to come and then I found someone else headphones on the other bed so made me wonder if things were clean.
Stayed 1 night in Jan 2024
Response from Vanessa Front Office Supervisor. on Feb 10, 2024
Zyshaun, Thank you for taking the time to share your feedback. I am almost positive those were lost by the housekeeping staff. I am happy to hear that you enjoyed the overall stay and that maintenance was able to fix your shower issue. I hope to see you again soon.

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Vanessa Front Office Supervisor. on Feb 10, 2024
Dustin, Thank you for taking the time to rate your stay with us. I am delighted to see that you enjoyed our property. We hope to see you again soon.

10/10 Excellent

Kaila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Marcus, Front Office Manager on Jan 23, 2024
Thank you for your response Kaila. Have a wonderful day!

10/10 Excellent

Timothy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Marcus, Front Office Manager on Jan 23, 2024
Thank you for your response. Safe travels!

10/10 Excellent

Serenety

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Comfy beds, clean room, nice pool and hot tub
Stayed 1 night in Jan 2024
Response from Marcus, Front Office Manager on Jan 23, 2024
Thank you for your review of your stay, Serenety. I'm happy to hear you enjoyed your time with us. See you next time!

10/10 Excellent

Rod

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Marcus, Front Office Manager on Jan 23, 2024
I'm glad to see you had a good time at our property, Rod. Thank you for leaving a review. Safe travels!

10/10 Excellent

Christa, Erie

Stayed 1 night in Jan 2024
Response from Vanessa Front Office Supervisor. on Feb 10, 2024
Christa, Thank you for taking the time to rate your stay with us. I am delighted to see that you enjoyed our property. I hope we will see you again soon.

10/10 Excellent

Cheri

Stayed 1 night in Jan 2024
Response from Vanessa Front Office Supervisor. on Feb 10, 2024
Cheri, Thank you for taking the time to rate your stay with us. It looks like you enjoyed our property. I hope to see you again soon.

10/10 Excellent

Nancie

Stayed 2 nights in Jan 2024
Response from Marcus, Front Office Manager on Jan 8, 2024
Thank you for your feedback! I'm glad you had a good stay at our hotel. Have a good day!

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it and will be back
Stayed 2 nights in Dec 2023
Response from Vanessa Front Office Supervisor. on Feb 10, 2024
Karla, Thank you for taking the time to leave your feedback. I am delighted to hear that your enjoyed your stay. We can't wait to welcome you back.

2/10 Terrible

Jennifer

Liked: Staff & service
Disliked: Cleanliness
Thermostat in room would not allow you to control the tempature. The vacuum had not been run in the room and the carpet looked dirty and had several bad areas that were stringy.
Stayed 1 night in Dec 2023
Response from Marcus, Front Office Manager on Dec 28, 2023
Good morning, Jennifer.Thank you for your time and feedback. I'm very sorry to hear about the conditions of your room upon arrival. We always have associates available to resolve these issues during your stay, please don't ever hesitate to let our staff know of these kinds of problems after your check-in.I do hope the other aspects of your visit to Colorado Springs went well. Travel safe and happy holidays.

10/10 Excellent

ophilia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Treated me and my family right
Stayed 3 nights in Dec 2023
Response from Marcus, Front Office Manager on Dec 28, 2023
Thank you for your response, Ophilia! I'm glad to hear that you and your family enjoyed your stay with us. Happy holidays to you and yours and we hope to have you again in the future.

10/10 Excellent

may

Stayed 1 night in Dec 2023
Response from Vanessa Front Office Supervisor on Jan 19, 2024
Good evening, May. Thank you for taking the time to rate your stay. I am delighted to see that you enjoyed our property. I want to thank you for choosing us for your stay and we hope to see you again soon.

10/10 Excellent

Elizabeth

Stayed 1 night in Dec 2023
Response from Vanessa Front Office Supervisor on Jan 19, 2024
Good evening, Elizabeth. Thank you for taking the time to rate your stay with us. I am elated to see that you enjoyed our property. We are grateful that you chose our hotel for your stay needs and hope to see you again very soon.

10/10 Excellent

SUSAN

Stayed 1 night in Dec 2023
Response from Marcus, Front Office Manager on Dec 28, 2023
Thank you taking the time to leave a review. Happy holidays!

10/10 Excellent

Kenna

Stayed 1 night in Dec 2023
Response from Marcus, Front Office Manager on Dec 28, 2023
Thank you for your review, Kenna. Happy Holidays!

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff!
Stayed 1 night in Dec 2023
Response from Marcus, Front Office Manager on Dec 28, 2023
Bonnie, it was great to have you stay with us! I'm glad everything went well. Travel safe and Happy Holidays.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Marcus, Front Office Manager on Dec 28, 2023
Thank you for your feedback. Cheers!

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Response from Vanessa Front Office Supervisor. on Feb 10, 2024
David, Thank you for taking the time to rate your stay with us. I am happy to see that you enjoyed it overall. If there is anything we can do to increase that score to a five for future stays, please let us know. We hope to see you again soon.

10/10 Excellent

Clint

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable.
Stayed 1 night in Dec 2023
Response from Vanessa Front Office Supervisor on Dec 10, 2023
Clint, Thank you for taking the time to rate your stay with us. I am delighted to see that you enjoyed our property. Thank you again for choosing our hotel for your stay. We hope to see you again soon.

10/10 Excellent

Jennifer, Lyons

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious, comfortable rooms. Staff was very friendly. Common areas were beautiful and functional. A terrific location close to amenities.
Stayed 1 night in Dec 2023
Response from Vanessa Front Office Supervisor on Dec 9, 2023
Jennifer, Thank you for taking the time to share your feedback with us. I am delighted to hear that you enjoyed our property and staff. I will be sure to share the compliments. Thank you again for choosing our property for your stay. We hope to see you again soon.

2/10 Terrible

Jodi

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The non-profit I work for held a fundraising event that included a silent auction. We were assured the room was secure and when volunteers were briefly out of the room, a ring valued at close to $1,800 was stolen. Doubletree staff were the only people in that room during that time. A police report has been filed and we will prosecute.
Response from Marcus, Front Office Manager on Feb 20, 2024
Jodi, thank you for your feedback and we are sorry you feel this way. We have been working directly with your Executive Director of your organization on this matter and if you have further information you would like to discuss please reach out to us directly via our main number.

10/10 Excellent

Kelli

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The lobby was decorated very nicely. The text messaging feature was very nice and the ladies were very responsive to my questions/requests. Room service was fast. Nice rooms. Only thing that was frustrating was the fact that there were so many festivities at this hotel that we werent able to find parking later in the evenings both nights as a paying guest
Stayed 2 nights in Dec 2023
Response from Vanessa Front Office Supervisor on Dec 7, 2023
Kelli, thank you for taking the time to share your feedback. I am delighted to hear that our staff and property made you feel welcomed and at home. I agree, being a convention center, it is trying at times to find parking. I wish we had more land to extend the parking lot to. I want to thank you again for choosing our property for your stay. I hope we will see you again in the future.

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were checked into our room. Upon arriving to our room we noticed brown goo substance smudged all over the surfaces of the hotel. It had obviously not been cleaned. I told guest services and they promptly offered us a new room. When we noticed it was adjacent to the unclean room we asked if there was a different room avaliable on another floor as the cleaning staff would have been the same in the room offered. They told us there was no other room for us that was the last one. We asked kindly if we could just cancel and get a refund and we would find another hotel. The woman we spoke to told us she would cancel our next night but we couldnt get a refund for that night. We reluctently went to the new room offered hoping it was just a fluke. When we entered the new room it was obviously not clean either. The bathroom floors had hairs from previous guests, the toilet had debree in it, the coffee pot was covered in grease and finger prints. My husband then went to the sliding glass door that led outside. The seals were non existant and the door was unsafe as someone could easily have pryed it open because the locks were loose. We called expedia about the issue, they called the property twice about the incident and the property refused to help in any way. We left the property and made reservations at a hotel nearby. When i contacted the hotel the next day they said they would not under any circumstances refund us. I had driven 6 hours through a blizzard to get
Stayed 2 nights in Dec 2023
Response from Vanessa Front Office Supervisor on Dec 7, 2023
Thank you for taking the time to share your feedback with us. I am sad to hear that the room was not what you had expected. I am a bit confused, because we did have multiple housekeepers go up and check those rooms after you left and found nothing wrong with the rooms. I do hope that this is a one time incident and hope to see you again in the future.

10/10 Excellent

Larry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Vanessa Front Office Supervisor on Dec 7, 2023
Larry, thank you for taking the time to rate your stay. It looks like you enjoyed our property. I want to thank you again for choosing our property for your stay. We hope to see you again soon.

6/10 Okay

Lanee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Vanessa Front Office Supervisor on Dec 7, 2023
Lanee, thank you for taking the time to rate your stay with us. I am sad to see that it was less than what you had expected. Is there anything that we might improve on to increase that score to a ten for future stays? I want to thank you again for choosing our hotel for your stay, and hope to see you again soon.

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff excellent at meeting needs and reducing stress.
Stayed 1 night in Dec 2023
Response from Vanessa Front Office Supervisor on Dec 7, 2023
Susan, Thank you for taking the time to share your feedback with us. I am delighted to hear that our staff made your stay feel at home. I want to thank you again for choosing our property. We hope to see you again soon.

10/10 Excellent

Jessica

Traveled with family and small children
The faculty and the cleanliness were amazing. The pool and hot tub are clean and well maintained as well.
Stayed 2 nights in Nov 2023
Response from Vanessa Front Office Supervisor on Dec 7, 2023
Jessica, thank you for taking the time to share your feedback with us. It looks like you enjoyed our property. I will be sure to pass along your feedback to our team. I want to thank you for choosing our property for your stay. I hope we will see you again soon.

10/10 Excellent

Anissa

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the size of the hot tub and pool. Very roomy and clean
Stayed 1 night in Nov 2023
Response from Marcus, Front Office Manager on Nov 28, 2023
Thank you for taking the time to leave a review. I'm glad that you enjoyed your stay. We hope to see you again!