Indoor pool

Reviews of Fairfield Inn & Suites Colorado Springs Air Force Academy

2.5 out of 5
Fairfield Inn & Suites Colorado Springs Air Force Academy
7085 Commerce Center Dr, Colorado Springs, CO

Reviews

8.6

Excellent

Rating 10 - Excellent. 276 out of 551 reviews" "
Rating 8 - Good. 191 out of 551 reviews" "
Rating 6 - Okay. 48 out of 551 reviews" "
Rating 4 - Poor. 19 out of 551 reviews" "
Rating 2 - Terrible. 17 out of 551 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Perla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service very good the lady in the front desk very nice
Stayed 1 night in Mar 2024

8/10 Good

Angela

Stayed 2 nights in Feb 2024

6/10 Okay

Verla

Stayed 1 night in Jan 2024

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find
Stayed 1 night in Jan 2024

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities
I like Fairfield Inn brand. That said, this facility is okay but not great. The decor is a bit dated and the parking lot has some giant potholes. The employees were very friendly and very helpful. All in all, you pay a little more for the Fairfield name so I expect the property to be worth it. This property is borderline. Note: Old Chicago and Outback Steakhouse are very close. There is a pool but no hot tub.
Stayed 3 nights in Jan 2024

10/10 Excellent

Adi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible
I like how spacious the king bed room i stayed. So comfy and clean. Staff doing their job professionally and friendly.
Stayed 2 nights in Dec 2023

10/10 Excellent

JoJo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time! A little inconvenienced.
The outlet in the bathroom was out. It was very inconvenient for my girlfriend to get ready for our party.
Stayed 1 night in Dec 2023

10/10 Excellent

Yvonne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at this property several times over the years and service, price point, cleanliness, location keeps me coming back. Wonderful hot breakfast.
Stayed 1 night in Nov 2023

8/10 Good

Aaron

Traveled with family
Liked: Staff & service
Only service the rooms every other day.
Stayed 2 nights in Nov 2023
Response from Rianna on Nov 5, 2023
Thank you for your feedback, we do apologize for the inconvenience this may have cause. Thank you for letting us know about housekeeping services we will make sure to follow up and make sure our guest gets the services they need.

8/10 Good

Kaitkat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Rianna on Nov 5, 2023
Thank you for staying with us. Have a wonderful day

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Appreciate the cleanliness and well maintained room
Stayed 1 night in Oct 2023
Response from Jenee Williams on Nov 13, 2023
Hi Kirk, your kind words about your stay at our location are really appreciated. We love making our customer’s days and we can’t wait to have the opportunity to make you smile again! Thanks for choosing us!

8/10 Good

Javier

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Driving in there are too many pot holes in the parking lot.
Stayed 1 night in Oct 2023

10/10 Excellent

Malgorzata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel , recommended
The place was clean and comfortable. Good price. Service very good. Customer service excellent.
Stayed 1 night in Oct 2023
Response from Jenee Williams on Nov 13, 2023
Your review made our day, Malgorzata. We’ve passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. We love that you enjoyed staying with us and found the customer service to be as excellent as we strive for it to be! We couldn’t create/provide the guest experience that we do without great customers like you! Thanks for choosing us to deliver a clean, comfortable and inviting room and we can’t wait to see you again!

10/10 Excellent

Darwin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable
Stayed 2 nights in Oct 2023
Response from Jenee Williams on Nov 13, 2023
We really appreciate you taking the time to leave us a review, Darwin. Your feedback helps us improve our services and products. We’re thrilled to hear that you enjoyed your experience with us and we can't wait to see you again soon!

10/10 Excellent

ira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine. Someone should fix all the potholes, though.
Stayed 1 night in Sep 2023

10/10 Excellent

Steven

Stayed 1 night in Sep 2023
Response from Jenee Williams on Nov 13, 2023
Steven,Thank you so very much for taking the time rate us - and we appreciate you and are so glad to hear that your experience was a 5/5! We are thrilled that you enjoyed your stay here at our home away from home and genuinely hope to see you again soon!

8/10 Good

Lawrence

Stayed 1 night in Sep 2023

10/10 Excellent

Andrea, Lawrence

Stayed 1 night in Sep 2023
Response from Warmest regards, Jenee Williams on Nov 13, 2023
Dear Andrea,Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear that you enjoyed your experience with us and we appreciate your kind words. We hope to see you again soon!

8/10 Good

Douglas

Traveled with family
Liked: Staff & service
Good stay, we checked out one day early. We were charged for parking which has not happen before previous stays. We checked out one day early we’re still charged for parking. This is not the Marriott way of doing business. Will not stay at this property again.
Stayed 2 nights in Sep 2023

8/10 Good

John

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Shawna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were very kind and professional. Very nice room. Close to everything.
Stayed 1 night in Aug 2023

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Linda R

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent
All wonderful, staff, room condition, cleanliness. I checked out very early in the morning, so didnt experience tgeir breakfast, but the breakfast lobby looked like one of the best I've see, even with a little free take one/leave one library.
Stayed 1 night in Aug 2023

10/10 Excellent

Amrish

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay great breakfast 5 stars
Stayed 1 night in Jul 2023

4/10 Poor

Ron

Traveled with family
Disliked: Room comfort
Stayed 1 night in Jun 2023

8/10 Good

Kim

Stayed 1 night in Jun 2023

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful area. Nice stay.
Stayed 2 nights in Jun 2023

10/10 Excellent

DEANNA

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
it was very nice and well taken care of. The staff was super nice.
Stayed 2 nights in Jun 2023

6/10 Okay

Susan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The beds were horribly uncomfortable and the pillows weren’t that much better. Shower curtain was stained and the ceiling in the bathroom looked like it was going to collapse after the patchwork that was previously done to it. The staff was great though!!
Stayed 2 nights in Jun 2023

6/10 Okay

Sara

Traveled with partner, Traveled with family
Liked: Staff & service, amenities
Probably one of the roughest (less clean, not as well-kept) Marriott properties I've visited. Staff were friendly and helpful.
Stayed 1 night in May 2023

10/10 Excellent

Maria

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location! The rooms are very clean. The front desk receptionist in the evening and in the morning are phenomenal! Very friendly, professional and helpful. I recommend this hotel to my family snd friends.
Stayed 1 night in May 2023

10/10 Excellent

Mina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, decent free breakfast, nice bedding/pillow, quiet environment. Enjoyed our stay very mucn.
Stayed 3 nights in Apr 2023

8/10 Good

Wayne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice. We were well greeted and offered options on rooms. The morning attendant was also very helpful and kind. My disappointment was breakfast. The eggs were fake and way overcooked. The oatmeal was like dried-up mud and no milk or brown sugar was available to make it edible. They did have the option of cereal, make-your-own waffles, yogurt, and blueberry muffins.
Stayed 1 night in Apr 2023

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heroic Staff help Bereved Family
We were having a stressful time, a family funeral, and discovered that our home was being threatened by a wildfire. The hotel staff were so kind. My daughter was in a wheelchair and my husband had to run home to help with the fire. The staff helped us up to our room, left us a beautiful card with messages signed by all the staff! The fire is out and the Memorial Service was beautiful! The staff helped comfort us in a great time of need! Thank you to all of you!!!!
Stayed 2 nights in Mar 2023

8/10 Good

Laura

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was not comfortable.
Stayed 3 nights in Mar 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Bogomil

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, helpful and professional
Stayed 1 night in Mar 2023

10/10 Excellent

Kateri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good pick.
Solid choice for a hotel in Colorado Springs.
Stayed 2 nights in Mar 2023

10/10 Excellent

Carrie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were all wonderful.
Stayed 2 nights in Mar 2023

10/10 Excellent

Noah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good perks
It was nice. I liked the free water you don’t see that often 👍
Stayed 2 nights in Mar 2023

8/10 Good

Tammy

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

6/10 Okay

Megan

Traveled with family
Liked: Cleanliness, staff & service
Room was adequate. Hard to control the temperature at night. The pool needing some upgrades and TLC. Was not able swim long due to the intense chemical smells in the pool room. Breakfast had good very of food and was able to find something that everyone could enjoy.
Stayed 1 night in Feb 2023

6/10 Okay

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Feb 2023

4/10 Poor

Ryan

Liked: Room comfort
Disliked: Cleanliness
Check in was easy I even got to check in early. I booked a king bed but they didn’t have it available. The room was overall clean but when I went to put my perishables in the fridge there was still food left from the previous person. Staff was so nice.
Stayed 1 night in Feb 2023

10/10 Excellent

Vivian

Stayed 1 night in Jan 2023

4/10 Poor

Vicki

Stayed 1 night in Jan 2023

10/10 Excellent

Traci

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The people were friendly. The hotel was clean. We went to the pool but it was broken and cold so we let the staff know.

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fairfield Inn Colorado Springs on Commerce
Our room was very clean when we arrived. The room was comfortable and serviceable for our weekend needs
Stayed 2 nights in Nov 2022