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Reviews of Best Western Plus Peak Vista Inn & Suites

2.5 out of 5
Best Western Plus Peak Vista Inn & Suites
7265 Commerce Center Dr, Colorado Springs, CO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 693 out of 1002 reviews" "
Rating 8 - Good. 205 out of 1002 reviews" "
Rating 6 - Okay. 59 out of 1002 reviews" "
Rating 4 - Poor. 27 out of 1002 reviews" "
Rating 2 - Terrible. 18 out of 1002 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Janice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional breakfast for a free hotel bkfst! Would love to stay again!
Stayed 1 night in Apr 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views of mountains.
Stayed 1 night in Apr 2024

10/10 Excellent

Stacy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lodge and scenery.
Stayed 1 night in Mar 2024

10/10 Excellent

Fran

Liked: Cleanliness, amenities
This was a lovely hotel with a friendly and helpful staff.. the property is well kept and the rooms very clean. Would definitely stay here again.

8/10 Good

Thomas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very helpful and polite
Stayed 3 nights in Mar 2024
Response from Front Desk on Apr 3, 2024
Thank you for your feedback. We do hope to welcome you back in the near future.

10/10 Excellent

Amanda

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay. I enjoyed sitting in the jacuzzi after a long travel day. The staff was friendly and the place was clean. Breakfast was fun watching the pancake machine make pancakes for you. I was pleasantly surprised.
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 3, 2024
Thank you for your feedback. We appreciate that you stayed with us and do hope to welcome you back

4/10 Poor

Consuelo

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We picked this property because it stated that it had handicap accessible rooms. My mother is in a wheel chair so we needed a room big enough for her chair to fit in the room and move around. We also needed a walk in shower which the pictures stated the room had. Once we arrived and checked into our room, we found that the room was very small and we could not get my mother's wheel chair into the room close enough to get to the bed to transfer her. The bathroom had a tub with a bench style seat next to it instead of a walk in shower. So I asked for a bigger room to accommodate her chair access. They showed us two more rooms and only room had a walk in shower but no bench and it wasn't big enough to get her into it with help, the other one had the same tub and bench seat in it. They both had more room to maneuver her around in but were not listed as handicap accessible. So we picked the one with the walk in shower with a chair in the room for her to sleep on because the bed was too high to get her into it. The chair did not have any arms so it was not very safe to have her sleep on. All in all I was a rough stay and would like to get my money back for the say because it was a huge hassle. I would not recommend this hotel if customers have wheel chairs because the rooms are not set up for them. The rooms are all very small, and they should state that on their website. We were very unhappy with our stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Sergio

Stayed 1 night in Mar 2024

10/10 Excellent

Christy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 22, 2024
Thank you for your feedback. We appreciate your comments.

10/10 Excellent

laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EVERYTHING WAD GOOD.
Stayed 7 nights in Mar 2024
Response from Front Desk on Mar 22, 2024
Thank you for your feedback. We appreciate your comments.

2/10 Terrible

Logan

Stayed 1 night in Mar 2024

10/10 Excellent

Tara

Traveled with family
Easy booking. Low rate. Happy, happy.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 15, 2024
Thank you for your feedback. We do appreciate you staying with us. Hopefully we can welcome you back in the near future.

8/10 Good

Cassandra

Traveled with group
Liked: Cleanliness, staff & service
The room was good. Shower was nice and hot.
Stayed 3 nights in Mar 2024
Response from Front desk on Mar 15, 2024
Thank you for your feedback. We do appreciate you staying with us. Hopefully we can welcome you back in the near future.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 15, 2024
Thank you for your feedback. We do appreciate you staying with us. Hopefully we can welcome you back in the near future.

10/10 Excellent

Laura

Traveled with partner
The property was really clean and quiet, in a very good location for hiking around Garden of the Gods. The staff were so lovely and welcoming. They really made our stay special.
Stayed 1 night in Feb 2024
Response from FD on Mar 9, 2024
Thank you for your feedback. We are happy to see that we were able to deliver an awesome experience. We do hope to welcome you back in the near future.Your Best Western Plus Team

10/10 Excellent

Makayla

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from FD on Mar 9, 2024
Thank you for your feedback. We are happy to see that we were able to deliver an awesome experience. We do hope to welcome you back in the near future.Your Best Western Plus Team

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay, Five stars no doubt
Stayed 1 night in Mar 2024
Response from FD on Mar 9, 2024
Thank you for your feedback. We are happy to see that we were able to deliver an awesome experience. We do hope to welcome you back in the near future.Your Best Western Plus Team

10/10 Excellent

Nedra

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient quiet, great breakfast
Stayed 1 night in Feb 2024
Response from FD on Mar 9, 2024
Thank you for your feedback. We are happy to see that we were able to deliver an awesome experience. We do hope to welcome you back in the near future.Your Best Western Plus Team

2/10 Terrible

Tamara

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was on vacation from Michigan to see Garden of the Gods and booked the 2 bed suite with a mountain view. Upon arrival, the first room (438) had visible stains on the top of the bed sheets. I complained to Marissa at the front desk and they provided another key to an identical room (432) but assured me if I call Expedia they would authorize a refund. I did just that, and Expedia said the desk would only authorize a partial refund. There is lack of care from housekeepers to ignore an obvious stain on top of a made bed and Marissa mislead me regarding a refund. I liked the location of Best Westen Plus Fillmore better, but even their breakfast was awful.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 28, 2024
Hello Tamara,Thank you for sharing your recent experience with us. We are sad to see that we did not provide you with a superior experience. However, I am glad that our team was able to fix the problem right away by moving you to another room. This will be addressed with our HouseKeeping team right away. Again, I do apologize .

10/10 Excellent

Ronny Dueck

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 5 nights in Feb 2024
Response from Front Desk on Feb 24, 2024
Thank you for review. We are happy to see you enjoyed your stay.

10/10 Excellent

Felicia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Did not like that it was pet friendly due to barking at 6 am but the staff handled it great and
Stayed 1 night in Feb 2024
Response from FrontDesk on Feb 24, 2024
Hello Felicia,Thank you for your comments. We do appreciate your feedback and are happy to see that the team could fix the issue you had. We hope to welcome you again real soon.

8/10 Good

Austin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Feb 2024
Response from Tracy at the front Desk on Feb 19, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Vivian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thr front desk staff was very nice and accommodating. The employee who checked us in was being shodowed by another front desk employee and both were extremely helpful. Will definitely stay again. Thank you.
Stayed 1 night in Feb 2024
Response from Tracy at the Front Desk on Feb 16, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed with pets. I appreciate that the pet fees were very reasonable.
Stayed 1 night in Feb 2024
Response from Tracy at the desk on Feb 13, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Calvin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleased with room,cleanliness, staff and hopefully breakfast! Would come back!
Stayed 1 night in Feb 2024
Response from Tracy at the Front Desk on Feb 13, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Vincent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean, quiet and very comfortable.
Stayed 4 nights in Feb 2024
Response from Tracy at the front desk on Feb 7, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Katherine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a clean environment. Staff was nice. Food was ok.
Stayed 1 night in Feb 2024
Response from Tracy at the front desk on Feb 6, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Danette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice spot a bit of a smell in the hallway but otherwise nice place to stay for the night
Stayed 1 night in Feb 2024
Response from Tracy at the front desk on Feb 2, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Jan 2024
Response from Tracy at the front desk on Feb 2, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice and quiet. Front desk was helpful and polite
Stayed 2 nights in Jan 2024
Response from Tracy on Jan 31, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Beth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tracy at The Front Desk on Jan 18, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were amazing; Eric, Kylie and Edgar went out of their way to be helpful. They were friendly and professional. The breakfast was delicious, the room was quiet and spotless.
Stayed 1 night in Jan 2024
Response from Tracy at The Front Desk on Jan 18, 2024
Thank you for your recent stay at the Best Western Plus Peak Vista, we are so glad you enjoyed your stay. We look forward to serving you in the future.

10/10 Excellent

Damon C.

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was superb...only negative was that my stay was noisy because of the hockey tournament was in town...but kids will be kids...I rather have them safe and noisy than the alternatives...overall a great stay in a great property...staff is amazing
Stayed 2 nights in Jan 2024
Response from Tracy at the Front Desk on Jan 18, 2024
Thank you for your recent stay at the Best Western Plus Peak Vista, we are so glad you enjoyed your stay. We look forward to serving you in the future.

10/10 Excellent

Wendy, Mandan

Traveled with family
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Tracy at The Front Desk on Jan 18, 2024
Thank you for your recent stay at the Best Western Plus Peak Vista, we are so glad you enjoyed your stay. We look forward to serving you in the future.

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Tracy at the Front Desk on Jan 18, 2024
Thank you for your recent stay at the Best Western Plus Peak Vista, we are so glad you enjoyed your stay. We look forward to serving you in the future.

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean. Breakfast was hot and fresh. Staff was welcoming and friendly. View from the hotel to Pikes Peak was great.
Stayed 5 nights in Dec 2023
Response from Tracy at The Front Desk on Jan 18, 2024
Thank you for your recent stay at the Best Western Plus Peak Vista, we are so glad you enjoyed your stay. We look forward to serving you in the future.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Tracy at The Front Desk on Jan 18, 2024
Thank you for your recent stay at the Best Western Plus Peak Vista, we are so glad you enjoyed your stay. We look forward to serving you in the future.

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent view of Pikes Peak. The reception desk staff was excellent.
Stayed 3 nights in Dec 2023
Response from Tracy at The Front Desk on Jan 18, 2024
Thank you for your recent stay at the Best Western Plus Peak Vista, we are so glad you enjoyed your stay. We look forward to serving you in the future.

10/10 Excellent

Cindi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Excellent stay for one quick night. Hot tub and pool were warm and clean. The room was very clean and the bed very comfortable. Breakfast was delicious. Staff were welcoming and friendly.
Stayed 1 night in Dec 2023
Response from Tracy on Jan 31, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
⭐️⭐️⭐️⭐️⭐️
Great pet friendly option for my family. Close to many popular locations. We experienced excellent service, a wam breakfast and nice amenities. I would recommend especially if you are traveling with a four legged family member.
Stayed 3 nights in Dec 2023
Response from Tracy at The Front Desk on Jan 18, 2024
Thank you for your recent stay at the Best Western Plus Peak Vista, we are so glad you enjoyed your stay. We look forward to serving you in the future.

8/10 Good

McKae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tracy at The Front Desk on Jan 18, 2024
Thank you for your recent stay at the Best Western Plus Peak Vista, we are so glad you enjoyed your stay. We look forward to serving you in the future.

10/10 Excellent

Be

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind and helpful staff, and quiet even though it's pet friendly. They keep it clean, and while I didn't have time to sit for breakfast it always smelled good. Was able to walk my dog anytime, but would have liked a space further from the street (space doesn't really allow for this though, which is fine. There are tons of parks nearby as well). Will likely stay here again, and would recommend to others travelling with their fur babies.
Stayed 2 nights in Dec 2023
Response from Tracy at The Front Desk on Jan 18, 2024
Thank you for your recent stay at the Best Western Plus Peak Vista, we are so glad you enjoyed your stay. We look forward to serving you in the future.

4/10 Poor

Mariah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tracy at The Front Desk on Jan 18, 2024
Thank you for your recent stay at the Best Western Plus Peak Vista, we are so glad you enjoyed your stay. We look forward to serving you in the future.

10/10 Excellent

Genevieve

Liked: Cleanliness, staff & service, property conditions & facilities
Stag. Is always friendly and the rooms are clean and comfortable.
Stayed 1 night in Dec 2023
Response from Tracy at The Front Desk on Jan 18, 2024
Thank you for your recent stay at the Best Western Plus Peak Vista, we are so glad you enjoyed your stay. We look forward to serving you in the future.

10/10 Excellent

Yatsirie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Confortable
Stayed 1 night in Dec 2023
Response from Tracy at The Front Desk on Jan 18, 2024
Thank you for your recent stay at the Best Western Plus Peak Vista, we are so glad you enjoyed your stay. We look forward to serving you in the future.

10/10 Excellent

OPRECIDA

Liked: Cleanliness, property conditions & facilities
Thank you! We had a great & comfortable stay
Stayed 1 night in Dec 2023
Response from Tracy at The Front Desk on Jan 18, 2024
Thank you for your recent stay at the Best Western Plus Peak Vista, we are so glad you enjoyed your stay. We look forward to serving you in the future.

10/10 Excellent

Antonette

Traveled with family
Liked: Cleanliness, staff & service, room comfort
The stay was good. Excellent breakfast.
Stayed 5 nights in Dec 2023
Response from T on Dec 20, 2023
Thank you so much for staying at Best Western Plus Peak Vista Inn and Suites!

6/10 Okay

Collin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hot tub unavailable
Overall good but was very disappointed that hot tub was not available and would like a gesture of a discount for that. It was too late in the day to rebook anywhere else
Stayed 1 night in Dec 2023
Response from Tracy at The Front Desk on Jan 18, 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Robert

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first night we were there we had noticed dry blood on our sheets and informed management. They never even attended to our room after assuring us this issue would be corrected. Also, the hot tub was out of order and there was no warning of this facility issue prior to booking. The staff was mostly friendly btu the morning front desk manager seemed irritated when we questioned our room being attended to. over all 3 out of 10.
Stayed 2 nights in Dec 2023
Response from FrontDesk on Dec 16, 2023
Hello, Thank you for your feedback. We do apologize for failing to correct the issues encountered with your room. This will be addressed with the team, so we can make sure this does not happen again. We are awaiting the parts for the Spa heater, unfortunately, it is beyond our controls by when it will be in for install. Again, we do apologize for not meeting your expectations.

6/10 Okay

Arturo

Traveled with partner
Liked: Staff & service, amenities
Great price and clean rooms, nice and very helpful staff, great breakfast included, but feels unsafe during the night, very dark parking lot, almost no light, parking lot is almost full, but very dark and unsafe
Response from Tracy at the front desk on Feb 6, 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.