Exterior

Reviews of Pikes Peak Inn

2 out of 5
Pikes Peak Inn
626 Manitou Ave, Manitou Springs, CO

Reviews

8.4

Very Good

Rating 10 - Excellent. 186 out of 403 reviews" "
Rating 8 - Good. 135 out of 403 reviews" "
Rating 6 - Okay. 57 out of 403 reviews" "
Rating 4 - Poor. 17 out of 403 reviews" "
Rating 2 - Terrible. 8 out of 403 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Angelita

Traveled with partner
Liked: Cleanliness, staff & service
We stayed two nights and enjoyed it thoroughly. Its the perfect location for historic Manitou. Walking distance to absolutely everything! Bed was very comfortable and sheets were super soft. Room was very spacious! Would definitely book with them again!
Stayed 2 nights in Mar 2024
Response from Hotel Staff on Apr 12, 2024
On behalf of our Amazing Staff, we express our sincere gratitude for the honor you bestowed upon us by choosing our services. It is truly a privilege to have had the opportunity to serve you.We pride ourselves on providing exceptional service to all our guests. Each day, we endeavor to create memorable experiences, and your positive feedback serves as a testament to our dedication. Knowing that our efforts have met your expectations is incredibly rewarding and motivates our team to continuously strive for excellence.Your valuable time in communicating is recognised and appreciation are invaluable to us. They not only inspire our staff but also reinforce our commitment to delivering nothing short of the best. We consider ourselves fortunate to have had the chance to make your experience with us a memorable one.Once again, thank you for choosing and allowing us to serve you. Should you require any further assistance or have any feedback to share, please do not hesitate to reach out to us. We look forward to the opportunity to serve you again in the future.Warmest regards,

10/10 Excellent

Kiran

Stayed 1 night in Feb 2024
Response from Hotel Staff on Apr 12, 2024
I am writing to express our sincere gratitude for choosing and allowing us the opportunity to serve you. We truly appreciate the trust you have placed in our team.We are committed to providing exceptional services and ensuring that our customers receive the highest level of satisfaction. Your choice to partner with us is a testament to the confidence you have in our ability to meet and exceed your expectations.We understand that you have many options when it comes to services, and we are honored that you have selected us as your preferred hotel. Our team is dedicated to delivering top-notch services and ensuring a seamless experience for our valued customers.If there is anything more, we can do to enhance your experience or if you have any feedback for us, please do not hesitate to reach out. We value your input and are always looking for ways to improve our services.Once again, thank you for choosing us. We look forward to continuing our partnership and serving your needs in the future. Thank you for your trust and business.

10/10 Excellent

Jodie, Pagosa Springs

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great spot conveniently located to a cute downtown shopping area.
Stayed 1 night in Jan 2024
Response from Hotel Staff on Feb 16, 2024
We are writing to let you know how delighted we were to receive the survey response about the attention you experienced while you stayed at our hotel. We try to go over and beyond the call of duty for all our guests. It is an incredible feeling to know your communication with our staff is AMAZING. We will inform our guest service agents and department about your choices on the survey with outstanding compliments. I am sure they will ask me to say thank you, it is an honor to have the opportunity in serving you. It is wonderful to know you had a most memorable experience with the facility and staff.Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our efforts and takes the time to say thank you.Again, we thank you for your wonderful survey responses. We’re committed to total guest satisfaction, and we look forward to your next visit

10/10 Excellent

Sherry

Stayed 2 nights in Dec 2023
Response from Hotel Staff on Feb 16, 2024
We are writing to let you know how delighted we were to receive the survey response about the attention you experienced while you stayed at our hotel. We try to go over and beyond the call of duty for all our guests. We have informed our guest service agents and department about your survey response choices. They have asked me to say thank you, it is an honor to have the opportunity in serving you. It is wonderful to know you enjoyed your stay with us. Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our efforts and takes the time to say thank you.We trust you had the privilege to enjoy our wonderful city with numerous attractions, restaurants, and shopping.Again, let me thank you for taking your very valuable time to complete the survey on your stay with us. We’re committed to total guest satisfaction, and we look forward to your next visit.

6/10 Okay

Dusty

Stayed 2 nights in Dec 2023
Response from Hotel staff on Dec 31, 2023
We appreciate and thank you for choosing and allowing us to serve you.

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, no frills motel within walking distance to shops and restaurants. Right on the creek. Helpful friendly staff.
Stayed 1 night in Dec 2023
Response from Hotel Staff on Dec 31, 2023
We love your first word Clean, we will have better frills in the future

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Staff on Dec 31, 2023
It is with hearts of joy and happiness we celebrate your stay with us.

10/10 Excellent

ARNULFO

Stayed 1 night in Dec 2023
Response from Hotel Staff on Feb 16, 2024
We thank you for this wonderful honor to serve you.

10/10 Excellent

Diane

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Staff on Dec 31, 2023
This is amazing and we thank you with hearts of joy

2/10 Terrible

Mike

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
There was no hand soap, light bulbs out, mold in the shower, stool ran every 4 minutes, no regular coffee! Would not recommend it at all. And ice machine didn’t work!
Stayed 2 nights in Nov 2023
Response from Hotel Staff on Nov 6, 2023
We are so sorry for the items that was missed, this is not what is expected as you can see from the following guests comments, we will be diligent making sure staff is alert.

8/10 Good

Lisa

Liked: Cleanliness, staff & service
Property is older. No bells or whistles but great location, friendly staff and take fur babies!
Stayed 1 night in Nov 2023
Response from Hotel Staff on Nov 6, 2023
This is wonderful we thank you for the opportunity to serve you.

10/10 Excellent

Dugan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for the Manitou Coffin Races. Originally planned to stay just 2 nights, but extended 2 more nights. Perfect location for walking to restaurants and shopping. We will stay here again!
Stayed 2 nights in Oct 2023
Response from Hotel Staff on Nov 6, 2023
It is with great Joy and honor we thank you for choosing and allowing us to serve you.

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hotel Staff on Nov 6, 2023
We are honored and thankful to you for the wonderful privilege to serve you.

10/10 Excellent

Melissa

Liked: Cleanliness, property conditions & facilities, room comfort
Room by the creek.
I lived that we chose the king room which was by the creek. We had the windows open and listened to the water rushing.
Stayed 1 night in Oct 2023
Response from Hotel Staff on Nov 6, 2023
We are writing to let you know how delighted we were to receive the survey response about the attention you experienced while you stayed at our hotel. We try to go over and beyond the call of duty for all our guests. It is an incredible feeling to know your communication with our staff is AMAZING. We will inform our guest service agents and department about your choices on the survey with outstanding compliments. I am sure they will ask me to say thank you, it is an honor to have the opportunity in serving you. It is wonderful to know you had a most memorable experience with the facility and staff.Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our efforts and takes the time to say thank you.Again, we thank you for your wonderful survey responses. We’re committed to total guest satisfaction, and we look forward to your next visit.

8/10 Good

Thomas

Liked: Amenities
The Pikes Peak Inn is in a fantastic location! Easy to walk in to old Manitou Springs. We walked to ride the cog train up pikes Peak. Garden Of The Gods, Cave Of The Winds are less than 10 minutes away.
Stayed 3 nights in Oct 2023
Response from Hotel Staff on Oct 22, 2023
We appreciate the honor to serve you.

6/10 Okay

Lorraine

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good value for money. Receptionist was super nice. Doors are keyless using a code to get in, we kept getting it wrong as we were not told to use the # sign - not a big deal but heads up would have been nice. Room was clean, bathroom clean, had a fridge, microwave, massive TV etc. but it was really tired and in need of a revamp. But for a cheap night in a lovely part of the world, did the Job and can't complain.
Stayed 1 night in Oct 2023
Response from Hotel staff on Oct 22, 2023
Your amazing kindness has brought love and happiness to all our staff, thank you for choosing ua

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at a Pikes Peak Inn towards the end of September for three nights. I was in town to do the Manitou incline, this place was perfect location! It was less than a five minute walk to the shuttle that takes you to the incline, and one of the stops drops you off almost right in front of the hotel. The hotel is next to the fire/police department, I felt very safe. As far as the hotel and it’s staff, I could not have been happier. They do not staff the office all the time, but there is a phone number right on the door and you call that number when you get there and they tell you how to access your room. When I got there, the room was not quite ready, the manager showed up shortly after I was there and said she had to run and get some soap because she was out. She handed me a full size bar of ivory soap, for some reason we both laughed about this that day, and every time we saw each other for my three days later. It was easy walking to all the shops and restaurants/bars in to. I would highly recommend this hotel! Me and my son and some friends are already planning a trip back out to this area at the end of June. We are definitely staying here again, we will be getting three rooms at this hotel at that time. Looking forward to staying here again!!
Stayed 3 nights in Sep 2023
Response from Hotel Staff on Oct 11, 2023
We are writing to let you know how delighted we were to receive the survey response about the attention you experienced while you stayed at our hotel. We try to go over and beyond the call of duty for all our guests. We have informed our guest service agents and department about your survey response choices. They have asked me to say thank you, it is an honor to have the opportunity in serving you. It is wonderful to know you enjoyed your stay with us. Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our efforts and takes the time to say thank you.We trust you had the privilege to enjoy our wonderful city with numerous attractions, restaurants and shopping.Again, let me thank you for taking your very valuable time to complete the survey on your stay with us. We’re committed to total guest satisfaction, and we look forward to your next visit.

10/10 Excellent

Sabra

Liked: Cleanliness, staff & service, property conditions & facilities
Well worth it
Stayed 1 night in Sep 2023
Response from Hotel Staff on Oct 11, 2023
It is an honor having the wonderful privilege to serve you.

10/10 Excellent

michele

Traveled with partner
Liked: Cleanliness, staff & service
The location of this property is perfect for exploring the area. Our soaking tub was much needed after hiking and exploring all day. The property is very outdated with no frills but everything functioned as it should and the staff was extremely helpful and accommodating. Property is located right next to the fire company and police station for anyone who has concerns of it being “safe”. Area is quiet and close enough to walk just about anywhere. I plan on coming back again.
Response from Hotel Staff on Oct 11, 2023
Thank you so much for the honor to serve you

8/10 Good

Ronald

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I wasn’t sure of what to expect when we pulled up. The exterior was less than stellar, but the interior was very clean, modern, and bigger than expected. I would stay here again. The location was perfect to everything we were looking to do.
Stayed 2 nights in Oct 2023
Response from Hotel Staff on Oct 11, 2023
This honor you allowed us is amazing.

10/10 Excellent

Colby

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quaint motel. Creek adjacent. Perfect location.
Stayed 3 nights in Oct 2023
Response from Hotel Staff on Oct 11, 2023
Well said Clean, quaint motel. Creek adjacent. Perfect location.

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the stay very much, great location, very comfortable bed. If in the are again would definitely check into staying here again.
Stayed 1 night in Sep 2023
Response from Hotel Staff on Oct 11, 2023
Wow, wow & wow Enjoyed the stay very much, great location, very comfortable bed. If in the are again would definitely check into staying here again.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Hotel Staff on Sep 28, 2023
We are writing to let you know how delighted we were to receive the survey response about the attention you experienced while you stayed at our hotel. We try to go over and beyond the call of duty for all our guests. It is an incredible feeling to know your communication with our staff is AMAZING. We will inform our guest service agents and department about your choices on the survey with outstanding compliments. I am sure they will ask me to say thank you, it is an honor to have the opportunity in serving you. It is wonderful to know you had a most memorable experience with the facility and staff.Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our efforts and takes the time to say thank you.Again, we thank you for your wonderful survey responses. We’re committed to total guest satisfaction, and we look forward to your next visit.

6/10 Okay

Audrey

Traveled with partner
Disliked: Staff & service, property conditions & facilities
The location was great, but the room was in disrepair with a really old bed and cracked walls and ceilings. There was no phone, the shower was extremely small, and it was cold at night, and there were not enough blankets to stay warm sleeping. The AC/heat/fan unit in the room would not turn off. With a few easy changes, this would be a much more comfortable place to stay.
Stayed 1 night in Sep 2023
Response from Hotel staff on Sep 21, 2023
We are so sorry all was not as should be, we will review and address and work to getting all things better.

10/10 Excellent

Valerie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Staff on Sep 21, 2023
This is so exciting we appreciate the choices you made and look forward to seeing you again. Lat's plan a dance to the music in the lobby.

10/10 Excellent

Jeffrey

Stayed 2 nights in Sep 2023
Response from Hotel Staff on Sep 21, 2023
This is amazing, fantastic and fabulous. We appreciate and look forward to seeing you again. Practice your dancing we will look to have a wonderful time again.

10/10 Excellent

terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Staff on Sep 16, 2023
Words are limited to express the joy you have brought tp all of our staff. Thank you for choosing us.

10/10 Excellent

Linda

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a bit small but very clean and quaint. Excellent service and so convenient to historic areas.
Stayed 1 night in Sep 2023
Response from Hotel Staff on Sep 16, 2023
We will continue to update staff on items you noted, thank you for choosing us.

6/10 Okay

Mark

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Hotel Staff on Sep 16, 2023
We appreciate the honor you took to sere you.

8/10 Good

Melissa

Stayed 1 night in Sep 2023
Response from Hotel Staff on Oct 11, 2023
Thank you so much for choosing and allowing us to serve you.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most delightful places I have stayed in a long time. Nice rooms (certainly not upscale but neither is the price). Nice seats outside the door to each room and several great seating areas including several at the back of the parking lot on the river. There is a gas grill for guest use. Adequate free parking. 1 block walk into main downtown Manatu Springs. Nice continental breakfast (great coffee).
Stayed 1 night in Sep 2023
Response from Hotel Staff on Sep 16, 2023
You are extremely delightful as we read your ,ost wonderful compliments.

4/10 Poor

Julie

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Good location, otherwise worn, not a continental breakfast by any measure (I.e., misrepresented), poor communication. Won’t stay again.
Stayed 1 night in Sep 2023
Response from Hotel Staff on Sep 8, 2023
We appreciate you sharing, we will be diligent and look closely at all items.

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Missed that it only had showers. Would have preferred a tub to soak after hiking.
Stayed 1 night in Aug 2023
Response from Hotel Staff on Sep 8, 2023
We are very thankful to you for choosing us, as times change we will look at the item you noted on bath tub.

8/10 Good

Rebecca

Liked: Cleanliness, property conditions & facilities
Close to town
Stayed 1 night in Sep 2023
Response from Hotel Staff on Sep 8, 2023
Yes close to town, thank you for choosing and allowing us to serve you.

10/10 Excellent

Terry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the suite with a very large bathroom and the room was quite large also. We were happy with it.
Stayed 3 nights in Aug 2023
Response from Hotel Staff on Aug 30, 2023
Thank you for this excellent honor, have a wonderful day.

6/10 Okay

Timothy

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Needs some Investment
Stayed 3 nights in Aug 2023
Response from Hotel Staff on Aug 30, 2023
We agree, soon inn the coming year we will have changed many things.

10/10 Excellent

Jaime

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super cute little hotel. Wi-Fi worked great as I had a fantasy football draft and didn't miss a beat. Walkable to the awesome downtown stores, bars and restaurants. Very nice room and bathroom. We loved it!
Stayed 1 night in Aug 2023
Response from Hotel Staff on Aug 30, 2023
We have fallen in love with you, thank you for your honest and amazing comments.

8/10 Good

Guadalupe

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Staff on Aug 30, 2023
We thank you for the opportunity to serve you.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!!!
Our favorite place to stay around Colorado Springs. Manitou Springs is always fun. pikes Peak Inn is cool and convenient, the staff is friendly and just simply awesome.
Stayed 3 nights in Aug 2023
Response from Hotel Staff on Aug 24, 2023
Hello Ms. Jane, Thank you for the wonderful honor and opportunity you allowed us to serve you.

10/10 Excellent

Pat

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from Hotel Staff on Aug 24, 2023
We are delighted having the honor to serve you.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Staff on Aug 22, 2023
We are writing to let you know how delighted we were to receive the survey response about the attention you experienced while you stayed at our hotel. We try to go over and beyond the call of duty for all our guests. We have informed our guest service agents and department about your survey response choices. They have asked me to say thank you, it is an honor to have the opportunity in serving you. It is wonderful to know you enjoyed your stay with us. Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our efforts and takes the time to say thank you.We trust you had the privilege to enjoy our wonderful city with numerous attractions, restaurants and shopping.Again, let me thank you for taking your very valuable time to complete the survey on your stay with us. We’re committed to total guest satisfaction, and we look forward to your next visit.

10/10 Excellent

Douglas, Fountain

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay.
Stayed 1 night in Aug 2023
Response from Hotel Staff on Aug 21, 2023
Thank you for choosing and allowing us the honor to serve you.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my 2nd time staying there, great location and friendly staff
Stayed 1 night in Aug 2023
Response from Hotel staff on Aug 19, 2023
Excellent, thankyou so much

8/10 Good

Rebecca

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023
Response from Hotel staff on Aug 19, 2023
Thank you, thank you Thank you

10/10 Excellent

carra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a perfect place for exploring Manitou Springs. The junior suite has enough room for 6 but we just had 3 so lots of room. The manager was a phone call away and usually turned up as we were calling. The whirlpool bathtub made up for the hot tub on the creek being closed.
Stayed 2 nights in Aug 2023
Response from Hotel Staff on Aug 13, 2023
Your wonderful comments is amazing, we thank you so much.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Great staff. Next to a running creek that was very pleasant to listen to while sitting in the lounge area
Stayed 3 nights in Aug 2023
Response from Hotel Staff on Aug 13, 2023
Your most wonderful words needs repeating: Great location. Great staff. Next to a running creek that was very pleasant to listen to while sitting in the lounge area

2/10 Terrible

Vickey

Stayed 1 night in Aug 2023
Response from Hotel Staff on Aug 26, 2023
Hello Vickey, we are so sorry for the not so good review, we wish you shared with us during your stay, we would immediately help. We wish you a better day

4/10 Poor

Sharolyn

Traveled with group, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The best thing about this property is the location -- so convenient to downtown Manitou Springs. The service was so poor. We stayed 5 nights and only saw someone in the office one morning during that time. They advertise a continental breakfast and 2 days during our stay, the main office door was locked and no breakfast provided. The selection was very poor -- highly processed muffins and pastries, 1 bottle of juice and 1 milk, yogurt (but no spoons), and the last day there were 2 apples so we took one -- it was not edible. Advertising is misleading -- Jacuzzi in only one room. While the accommodations were very average, the stay could have been much better if management and staff were available -- just such poor service.
Stayed 5 nights in Jul 2023
Response from Hotel Staff on Aug 13, 2023
We are so sorry and apologize for items needed were not as should be, we will review and make things better.

10/10 Excellent

Audrey

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and tidy. The building is old, but this is a historic place. We were texted instructions on where our room was located and the code to open our door. Just a block or two from the beginning of the sites in Manitou Springs makes for a great location. The police station is next door. We enjoyed our stay and had a suite where the kids had an adjoining queen off of the main room with a king.
Stayed 1 night in Jul 2023
Response from Hotel Staff on Aug 4, 2023
Thank you for the honor to serve you.

6/10 Okay

Todd

Great location, however the hotel needs work/update.
Stayed 1 night in Jul 2023
Response from Hotel Staff on Aug 4, 2023
We agree we are in process as season is over to make some updates