Ratings based on 556 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Carrollton Georgia

Great location and beautiful hotel, Staff ok...

Posted Jul 21, 2015
Pros: Its beautiful, great restaurant next door, walking distance to downtown and centrally located.
Cons: The staff should be more attentive and knowledgeable. OH AND TOWELS are non negotiable, especially at 4:30 on the morning of departure.
Location: Pikes Peak, Garden of the Gods, great restaurant next door!
The hotel was beautiful, the staff was ok... Very limited contact with check in, could have been more informative. Room was beautiful and clean but the morning of our departure we woke at 4:30 am to realize the housekeeper took our dirty towels but did not replace with clean ones. Kind of awkward for two people to shower and dress with one hand towel to dry.. The bar was great and Spring Orleans food was excellent. Had I had towels and a bit more attention when I asked questions about the hotel and facilities it would have made a big difference. I was very interested in the history of the building and the features but just got a blank stare when I asked... Had to ask where the restaurant was and the bar, I would have expected on arrival for a bit of information on the property. I also had called ahead to see if we could make arrangements to get back to the airport on our departure but when I asked the staff at the check in they told me to call a cab. Will probably stay somewhere else on my next trip which is a shame because it is a beautiful hotel and a great location.
5 out of 5
Recommended
for Everyone
by A verified traveler

Best Place to Stay!

Posted Jul 20, 2015
Pros: The room was my favorite part. And the fruit water located at the front desk.
Cons: Nothing
We have such a onwderful time staying here! The staff was amazing, and our room was very nice. It was very centrally located and we were able to walk everywhere. We love this hotel! It is our new "go to" in the Springs!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel and awesome service

Posted Jul 14, 2015
the room was very nice. Upgrades were impressive. Staff was very polite.
5 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Nice hotel close to some fun restaurants

Posted Jul 7, 2015
Pros: It had a lighted magnified make up mirror....HELLO!!!
Location: We had an appetizer and a great margarita served by bartender Justin at the Thirsty Parrot... recommend for a very casual dress drink experience.
Staff was very helpful and recommended places to eat and have a cocktail. Beds were very comfortable and room was clean. Felt a little underdressed as there were guests going to a wedding - very suitable for the average traveler though.
5 out of 5
Recommended
for Couples
by A verified traveler from Wales, UK

Fabulous hotel in centre of Colorado Springs.

Posted Jun 21, 2015
Pros: Everything!
Cons: Nothing.
Location: Central location close to shops and restaurants.
A perfect 2 days in Colorado Springs. Superb hotel, attentive and efficient staff and great food in the adjacent restaurant - one of the best in town. Valet parking is excellent and cost effective.
5 out of 5
Recommended
for Everyone
by A verified traveler from Colorado Springs

Exceptional

Posted Jun 19, 2015
This converted bank has stately charm with contemporary upscale appointments. The marble shower(s), beds, pillows, and coffee station were all luxe. The staff was friendly and helpful in their recommendations for walkable eateries and city highlights. And if you want a superb cocktail, go no further. The Sazerac was perfectly made. Where else can you stay where all the wall decor is original art even in the rooms! An exceptional hotel and exceptional value.
4 out of 5
Recommended
for Everyone
by A verified traveler

great hotel in downtown

Posted Jun 12, 2015
Great hotel, modern finishing a, very clean, amazingly helpful and friendly staff. I would absolutely stay here again if I needed to stay in downtown area. The only negative is this very small area contains a tremendous amount of homeless individuals. There was no solicitation, so it isn't a hassle; just very sad to see what is happening in this community. I can say my experience has some validity as I am from a major U.S. City and was still shocked. I hope the city finds a way to help many of these folks.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 10, 2015
Awesome hotel, very accommodating staff. Only negative was room size. The junior suite was a little small for our family of 3, but still, I will not stay anywhere else when I visit Colorado Springs!
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Great Hotel, VERY comfy beds!

Posted May 31, 2015
We were in town for the USAFA graduation and this hotel was centrally located in Colorado Springs to get to the Academy and area attractions. The valet service was great--just had to tell them when we wanted the car next upon drop-off and it was there...no calling down 10 minutes prior necessary. The room was beautifully appointed, very clean and had about the most comfortable bed I've ever slept on! The staff even brought us a humidifier for the room to combat the dry climate of Colorado Springs, which we weren't used to. The room rate was more than reasonable for the quality of the room and amenities. I would stay here again in a heartbeat!
4 out of 5
Recommended
for Everyone
by A verified traveler from 東京

ダウンタウンの便利な高級ホテル

Posted May 25, 2015
全体的には素晴らしい。周囲にたくさん飲食できるお店があります。観光バスのターミナルもすぐでした。 PARKINGは離れてますが、基本VALLETサービスで係の方が走って取りに行ってくれます。 部屋は清潔、高級感ありで快適でしたが、ベッドが私には柔らかいのと、バスタブがないのが残念でした。