Dear Steven, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just ok. We appreciate the feedback and hope to host you again. Sincerely, Suzie P., GM

Dear Doug, It is wonderful to hear that you enjoyed your stay and our great location. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Suzie P., GM

Dear John, We are very sorry that you experienced issues with temperature control during your stay. My apologies for disappointing you with both our accommodations and service. Fresh accommodations and warm hospitality are our business, so I regret that we let you down. Your time in sharing candid feedback is appreciated and reviewed by us to continually foster improvements. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that we care about you and your stay. Sincerely, Suzie Politte, GM

Dear Carlos, I'm sorry to hear not every aspect of your stay met your expectations. We improve our service through our guests' feedback, and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future. Sincerely, Suzie Politte, GM

Janet,Thanks for the 5/5! We appreciate the review, as we take pride in this historic hotel.

Dear Cathy, Thank you for your time in reviewing our hotel. We strive to provide a WOW experience, so I regret that your visit was just okay. We appreciate your patronage and hope to impress you on a return visit. Sincerely, Suzie Politte, GM

Dear Alexis, We are very sorry that you had issues with water and room temperature during your stay. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor and improve the guest experience. Thank you for taking the time to share your review. Sincerely, Suzie Politte, GM

Dear David, Thank you for choosing to stay with us and for your time in reviewing our hotel. We value your business and hope to have the opportunity to provide a future stay that is exceptional in every way. It was a pleasure to host you, and we look forward to welcoming you again soon. Sincerely, Suzie Politte GM

Dear MT, I am glad to hear that you had a positive experience with our customer service team. However, I apologize that the rest of your stay did not meet your expectations. We always strive to exceed our guests' expectations and I am sorry that we fell short in your case. Thank you for taking the time to share your feedback with us. You are a valued guest and we hope to have the opportunity to serve you better in the future. Sincerely, Suzie Politte GM

Dear Lindsey, We are sorry to hear that you did not enjoy your pool experience and that your accommodations were not satisfactory. Furthermore, we apologize for the extended wait time you experienced while waiting for your breakfast. Guest satisfaction is of utmost importance to us, and we regret that we were unable to leave you with a positive impression. Your feedback is valuable to us, and we appreciate you taking the time to share your review with us. Your input encourages us to make improvements for future stays. Sincerely, Suzie Politte GM

Thanks Connie! See you next time!

Dear Ricky, Providing the highest level of hospitality is our number one priority, and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to serve you better on a return visit. Sincerely, Suzie Politte, GM

Dear Kerri, Thank you for choosing us and giving us the opportunity to welcome you. Our main goal is to provide an exceptional guest experience, and we apologize for falling short this time. We value your feedback and will share it with our management team to improve our service. We would love to have another chance to host you and provide a WOW experience. Sincerely, Suzie Politte GM

Dear Sara, Thank you for choosing us and for your time in reviewing our hotel. We hope to provide you with a flawless stay upon your return to the area. Sincerely, Suzie Politte, GM

Dear Justin, We regret that we have fallen short while you were our valued guest and that you did not enjoy your stay. We appreciate you choosing our hotel while visiting our area and hope to have the opportunity to welcome you again for a more pleasurable experience. Sincerely, Suzie Politte, GM

Carol,Thanks for your review. We appreciate that you pointed out our property is quiet, clean and affordable. We have 24-hour staff, should you need anything. Thanks for staying, we hope to see you again in the future!

Dear Doni, We apologize for the inconvenience caused during your recent stay with us, specifically regarding your experience at the pool and the room type you were assigned. We regret that we were not able to accommodate your request for adjoining rooms initially, but we are pleased that we were able to offer it for the remainder of your stay. We are truly sorry for any frustration this may have caused and hope to have the chance to make it up to you in the future. Sincerely, Suzie Politte GM

Dear Melissa, We love hearing guests say that they would stay with us again! Thank you for your feedback and for giving us some areas of improvement. We strive to be the best hotel in the area, and our guests help us achieve that goal by sharing their thoughts about our hotel. Please find a reason to visit again soon. Best, Suzie Politte GM

Leslie,We are sorry to hear that your experience was subpar. That is certainly not the guest experience we provide. Hoping we can have another opportunity to host you again in the future.

Dear Keith, Our goal is to surpass the expectations of our guests, so I apologize that we fell short during your recent visit. Thank you for taking the time to leave your feedback, and we hope to have the chance to make your next experience with us a more enjoyable one. Sincerely, Suzie Politte, GM

Dear john, Ensuring our guests' satisfaction is our topmost priority, and we apologize for not being able to provide a more positive experience. We appreciate your feedback and thank you for taking the time to share your review with us. Sincerely, Scott Heiman GM

Dear Eric, We prioritize the cleanliness of our accommodations, so we apologize for falling short of your expectations. Your honest feedback is valuable to us, and we review it as a team to make ongoing improvements. Thank you for choosing to stay with us, and we hope to have the chance to provide a better experience on your next visit. Sincerely, Scott Heiman General Manager

Cathy,Thanks for the review. We apologize for your experience, as this is not a good look for our property. We can do better. Our elevator is now back up and running. We hope to have the opportunity to host you again in the future.

Dear Amber,Our goal is to surpass the expectations of our guests, so I apologize that we fell short during your recent visit. Thank you for taking the time to leave your feedback, and we hope to have the chance to make your next experience with us a more enjoyable one.Sincerely,Scott HeimanGeneral Manager

Christian, we take our cleanliness very seriously and we are glad you noticed! We appreciate the review, and we too, agree that our location cannot be beat. Looking forward to hosting you again in the future.

Laura, thanks for the detailed review. This is definitely not the experience we want our guests to have. We do appreciate the kind words regarding our staff, they truly are top-notch. We hope to see you again in the future and give you a better experience.

Duane, thanks for the 4/5. We appreciate your review and hope to host you again in the future!

Thanks for the 5/5! See you next time.

Mary,We apologize for the inconvenience. Our Restaurant and Bar closed for the holiday. We will ensure to update our platforms if we have any closures. We hope to host you again in the future.

Shannon,Thanks for the 10/10. We hope to see you again next time!

Dear Brian,We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us.Sincerely,Scott HeimanGeneral Manager

Dear Reginald, Thank you for the great review! It was a pleasure having you stay at our Capitol Plaza Hotel Jefferson City. We are delighted our staff impressed you, and we look forward to your next visit. Best, Scott Heiman GM

Dear Abisag,It’s nice to hear from you! I sincerely appreciate your recognition of our outstanding service. It was a pleasure to host you, and we hope to welcome you back in the near future.Best,Scott HeimanGeneral Manager

Dear Scott,Thank you for choosing us! We love to hear that our exceptional service made for a wonderful experience. It was an absolute pleasure to host you, and we look forward to welcoming you again soon.Best,Scott HeimanGeneral Manager

Thank you for the 10/10! See you next time.

Dear Ronda,I appreciate you choosing to be our Guest and recognizing our great staff even though your overall stay was disappointing. Thank you so much for sharing some insight into the problems you had during your visit so we can give them our full attention and improve the guest experience as we move forward. We want to be your hotel of choice in our area and hope that you consider a return trip in the future as I know we can do better.Sincerely,Scott HeimanGeneral Manager

Dear Jesse,Thank you for taking the time to leave us a review! We love to hear that our guests are happy with their experience! It was a pleasure to host you; we hope to welcome you again soon.BestScott HeimanGeneral Manager

Dear Douglas,It’s fantastic to know you enjoyed your stay. Thank you for your time in sharing your 10/10 review and we hope to see you again.Best,Luis SotoGeneral Manager

Dear Johnny,Our goal is to provide comfort to all our guests, so I regret that you did not enjoy your visit. We appreciate your attention to reviewing our hotel and hope to better serve you upon your return to the area.Sincerely,Luis SotoGeneral Manager

Dear Jesse,I’m sorry to hear that noise pollution caused by the elevator interrupted the comfort of your stay. Additionally, we try to be as transparent as possible regarding our fees, so I regret that we fell short in this area. Thank you for your feedback as it allows us to improve communications. We hope to host you again with a more pleasurable impression and experience.Sincerely,Luis SotoGeneral Manager

Dear Samantha,While we are pleased that you had a great time overall, we regret that we did not exceed your expectations. I am sorry that you found the pool temperature too cold and that you experienced climate control issues. We appreciate your time in reviewing our hotel and hope to provide you with a fantastic experience upon your return to the area. Thank you for staying with us.Sincerely,Luis SotoGeneral Manager

Dear Ryan,Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again.Best,Luis SotoGeneral Manager

Dear Bev,I’m sorry that our hotel and accommodations left you underwhelmed. Please accept my heartfelt apology for your experience; this is certainly not our standard. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us.Sincerely,Luis SotoGeneral Manager

Dear Dorothy,Our housekeeping is now available by request. We know that comfort levels may vary when it comes to people entering your space after a pandemic. Now you can simply contact the front desk to request a room cleaning or just a few extra towels. We value your feedback and hope to host you again.Sincerely,Luis SotoGeneral Manager

Dear Michael,We build our brand on great service and experiences, as well as the hope that our guests will tell others about their superior stay. Thank you so much for sharing this great review with other travelers to help get the word out that our hotel is top-notch. Please come see us again soon.Best,Luis SotoGeneral Manager

Dear Shamecka,Thank you for taking the time to share this glowing review of our hotel! It is wonderful to hear that you enjoyed your experience. I will be certain to share your comments with our staff, who truly love making our guests feel welcome when they come to town. Please find a reason to visit us again soon.Best,Luis SotoGeneral Manager

Dear David,We appreciate your review and recommendation. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon. Best,Luis SotoGeneral Manager