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Reviews of Courtyard by Marriott Columbia Downtown at USC

3 out of 5
Courtyard by Marriott Columbia Downtown at USC
630 Assembly St, Columbia, SC

Reviews

8.8

Excellent

Rating 10 - Excellent. 574 out of 1001 reviews" "
Rating 8 - Good. 272 out of 1001 reviews" "
Rating 6 - Okay. 92 out of 1001 reviews" "
Rating 4 - Poor. 39 out of 1001 reviews" "
Rating 2 - Terrible. 24 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Rosanna

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
First room pull out couch was terrible and room had smell to it so changed rooms. Staff was accommodating but annoying to have to do after long drive. Parking is terrible! Loud
Stayed 1 night in Apr 2024
Response from Franklin, Assistant General Manager on Apr 20, 2024
Thank you for choosing to stay with us!I do apologize for how the first room was presented, as that is not up to standard. I have addressed your concerns with our Housekeeping team, so that we can ensure this does not happen again. I am glad that our Front Desk Team was able to accommodate and get your room switched within a timely manner. We hope this does not deter you from booking with us in the future, and we wish to welcome you again soon.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome hotel
Stayed 1 night in Apr 2024
Response from Franklin, Assistant General Manager on Apr 16, 2024
Thank you for your awesome review!We are glad you enjoyed your stay with us, and we hope to welcome you again soon!

6/10 Okay

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Franklin, Assistant General Manager on Apr 16, 2024
Thank you for your review and for choosing to stay with us!We hope to welcome you again soon!

2/10 Terrible

Richard

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There was construction being done both above and below us starting at 6 am, including hammering and blaring music.
Stayed 1 night in Apr 2024
Response from Franklin, Assistant General Manager on Apr 6, 2024
I do apologize for any inconveniences the construction may have caused. All reservation booking sites do state that we are undergoing renovations, as we also send pre-arrival emails with the construction hours, as well as verbally mentioning this during the check-in process. The construction crew does not enter the building until 8am, so I am unsure of how this was heard prior to this time. We hope to welcome you again in the future so that you may see the new updates instore.

4/10 Poor

Robert

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Franklin, Assistant General Manager on Apr 3, 2024
Thank you for choosing to stay with us!I do apologize for anything that may have left a negative impact on your experience while staying at our property. Please feel free to reach out to me directly if you would like to go into further details about your recent stay, so that we may know how we can improve.

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great spot to stay, to tour the USC campus. The hotel shuttle was super convenient (shout out to Cynthia, our awesome shuttle driver!), and there were so many restaurant options within the radius of the shuttle service. Riley & April at the front desk were also fantastic, and provided excellent customer service.
Stayed 1 night in Mar 2024
Response from Franklin, Assistant General Manager on Mar 30, 2024
Thank you for your kind review!I am so glad to know that you received excellent customer service from our team! I will make sure to let them know how highly you spoke of them in your review.Thank you for being our guest, and we hope to welcome you again soon!

8/10 Good

Lorraine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from Franklin, Assistant General Manager on Mar 29, 2024
Thank you for your review and for choosing to stay with us!We hope to welcome you again soon!

2/10 Terrible

Ann

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were put in a room on the 3rd floor directly under a floor where they were renovating. The drills were going at 8:30am and didn’t stop until 7:30pm. Our room was musty and outdated and our view was of the ac unit on the roof. When we complained the following morning we were moved to a renovated room on the 9th floor. Unfortunately we could still hear the construction below us. I never would have booked if I knew about the construction ahead of time. I don’t understand how they could place someone in a room that close to construction. Very frustrating.
Response from Franklin, Assistant General Manager on Mar 29, 2024
I do apologize for any inconveniences the construction may have caused. All reservation booking sites do state that we are undergoing renovations, as we also send pre-arrival emails with the construction hours, as well as verbally mentioning this during the check-in process. We hope to welcome you again in the future, so that you can see the new updates instore!

8/10 Good

Chrystal

Liked: Cleanliness, staff & service, amenities
The parking garage is not set up for large cars it is narrow and spaces are narrow. My room was nice but bathtubs was old and peeling bottom to tub and not clean caulk around tub. Mirror also was old and had damage to it
Stayed 2 nights in Mar 2024
Response from Franklin, Assistant General Manager on Mar 29, 2024
Thank you for choosing to stay with us!I sincerely apologize for the Guest Room condition. I have spoken to our maintenance team regarding this, so that we can ensure this does not happen again in the future.With our parking garage, we also offer an upper deck parking that will suit larger vehicles more appropriately.We hope to welcome you again in the near future!

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from ~ Marquise Washington , Front Desk Manager on Mar 13, 2024
Greetings , Thank You for the survey ! We hope that you can come visit us again !

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing and very accommodating!
Stayed 2 nights in Mar 2024
Response from ~ Marquise Washington , Front Desk Manager on Mar 4, 2024
Greetings, Thank You for your survey , We really do appreciate the feedback ! We hope that you can visit us again !

8/10 Good

JULIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel, good friendly staff. It was quite noisy due to some construction work in the building. Large and convenient garage.
Stayed 7 nights in Feb 2024
Response from Franklin, Assistant General Manager on Feb 28, 2024
Thank you for your review and for choosing to stay with us! I am glad that we were able to provide friendly customer service that you and all of our guests deserve!We wish to welcome you again soon!

10/10 Excellent

Eric

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from ~ Marquise Washington , Front Desk Manager on Mar 4, 2024
Greetings, Thank You for your survey , We really do appreciate the feedback ! We hope that you can visit us again !

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location; easy access parking; courteous staff, nice room.
Stayed 2 nights in Feb 2024
Response from Franklin, Assistant General Manager on Feb 24, 2024
Thank you for your wonderful review and for choosing to stay with us! I am delighted to know that you had an enjoyable experience while staying at our property.We hope to welcome you again in the near future!

2/10 Terrible

Christi

Stayed 1 night in Feb 2024
Response from Franklin, Assistant General Manager on Mar 22, 2024
Thank you for choosing to stay at our property!I do apologize for anything that may have happened during your stay to leave a negative impact on your experience. Please feel free to reach out to the property directly to express any concerns you may have had during your stay, so that we can look into this further.We hope to hear from you soon.

10/10 Excellent

Dottye

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convient
Stayed 1 night in Feb 2024
Response from Franklin, Assistant General Manager on Feb 24, 2024
Thank you for your review and for choosing to stay with us!We hope to welcome you again soon!

6/10 Okay

LEAH

Traveled with family
Liked: Cleanliness, staff & service
We stayed on the second floor and it was like the windows were just wide-open. It was so loud he could hear everything from the street the trains blowing cars driving by. They really need to invest in soundproofing. Please note they also are doing construction and of course didn’t notify us of that until we checked in, but my comments about noise had nothing to do with the construction
Stayed 2 nights in Feb 2024
Response from Franklin, Assistant General Manager on Feb 20, 2024
Thank you for your review and for choosing to stay with us.I do apologize for any inconveniences the street noise may have caused during your stay. Unfortunately, being located in the downtown area does have its downsides sometimes with the traffic noise.Regarding renovations, we do have it posted on all booking sites that we are currently undergoing renovations, and we also send pre-arrival emails stating this as well. We do hope that you will give us another chance and choose to stay with us again in the future.

6/10 Okay

patricia

Liked: Staff & service
The property is in a great location but extremely noisy!! Trains, the sports teams stay and are very noisy
Stayed 3 nights in Feb 2024
Response from ~ Marquise Washington , Front Desk Manager on Feb 15, 2024
Greetings ,Thank you for the survey . We do appreciate the feedback . I would like to sincerely apologize that your stay was disturbed by the street noise and team we had in house at the time . We hope that you can forgive us !

6/10 Okay

Melanie Love

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from ~ Marquise Washington , Front Desk Manager on Feb 15, 2024
Greetings , Thank You for the survey . We do appreciate the feedback and please let us know how we could make your stay better !

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful and its location was in perfect proximity to the University of South Carolina to make it walkable. The parking was free but perhaps the only negative of the place as the parking spots were very, very small and the lanes tight. Thank goodness for backup cameras! Everyone I saw took about five tries to get into a spot. But the rooms were clean and well appointed - ours even had a microwave and a coffee maker.
Stayed 2 nights in Feb 2024
Response from ~ Marquise Washington , Front Desk Manager on Feb 12, 2024
Greetings ! Thank You for the review . We appreciate the feedback ! Our first level of the parking garage is designated for smaller compact vehicles as we have an outdoor parking section for bigger vehicles . We hope that you choose to stay with us again !

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome and friendly. Room was spacious and very clean.
Stayed 2 nights in Jan 2024
Response from Franklin, Assistant General Manager on Jan 30, 2024
Thank you for your review and for choosing to stay with us!We want everyone to feel as if we are their home away from home, and I am glad that we provided you with an awesome stay.We hope to welcome you again soon!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, good price, excellent convenience.
Stayed 1 night in Jan 2024
Response from Franklin, Assistant General Manager on Jan 30, 2024
Thank you for your review and for choosing to stay at our property!I am glad that we were able to provide an excellent stay for you!We hope to welcome you again in the future!

8/10 Good

michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Franklin, Assistant General Manager on Jan 30, 2024
Thank you for your review and for choosing to stay with us!We hope to welcome you again soon!

10/10 Excellent

Perry, Columbia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay.
Stayed 1 night in Jan 2024
Response from ~ Marquise Washington , Front Desk Manager on Jan 23, 2024
Greetings ! Thank You for the response ! We hope that you can visit us again .

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great story
It was a great and comfortable stay.
Stayed 1 night in Jan 2024
Response from ~ Marquise Washington , Front Desk Manager on Jan 18, 2024
Greetings ! Thank You for the review . We Greatly appreciate the feedback , we hope that you can come visit us again .

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and comfortable. However, going through renovations and upgrades. It will be awesome once completed.
Stayed 1 night in Jan 2024
Response from ~ Marquise Washington , Front Desk Manager on Jan 18, 2024
Greetings ! Thank You for the review . We Greatly appreciate the feedback , we hope that you can come visit us again .

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service
Rug was wet near the HVAC unit
Stayed 1 night in Dec 2023
Response from ~ Marquise Washington , Front Desk Manager on Jan 18, 2024
Greetings ! Thank You for the review . We Greatly appreciate the feedback . We hope that you can come visit us again .

10/10 Excellent

john, warrington

Stayed 3 nights in Jan 2024
Response from ~ Marquise Washington , Front Desk Manager on Feb 1, 2024
Greetings , Thank You so much for your review . We hope that you can come visit us again .

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Years Eve celebration
Great hotel...great staff...clean...my only issue...bathrooms are really small...the door is installed on the wrong side...u have to actually close the door to get in the shower....
Stayed 1 night in Jan 2024
Response from ~ Marquise W. , Front Desk Manager on Jan 8, 2024
Greetings , Thank you For your review ! We hope that you can come visit us again !

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, room comfort
New Years Eve celebration
Overall...great hotel...got an upgrade to a suite...thank you...my only issue...the bathroom is really small and the door is on the wrong side...u have to close door to get in shower...lol
Stayed 1 night in Dec 2023
Response from ~ Marquise W. , Front Desk Manager on Jan 8, 2024
Greetings , Thank you For your review ! We hope that you can come visit us again !

4/10 Poor

Fabio L

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Franklin, Assistant General Manager on Dec 29, 2023
I do apologize that you did not enjoy your stay. Please feel free to contact the property so that we could know more details about your experience.We look forward to hearing from you soon.

8/10 Good

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Franklin, Assistant General Manager on Dec 27, 2023
Thank you for your review and for choosing to stay at our property!We hope to welcome you again soon!

6/10 Okay

Brenda, Eagle Pass

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Franklin, Assistant General Manager on Dec 27, 2023
Thank you for your review and for choosing to stay at our property!We hope to welcome you again soon!

8/10 Good

Ed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient Location, Would Stay Again
They are in the middle of renovations, but that didn’t disturb us at all. We stayed in a not yet renovated room, and it was fine so I’m sure they will be very nice when done. It was the week before Christmas, so the whole area was very quiet, almost ghost town. I’m sure that isn’t the case when school is in session. We were there for a performance at the Koger Center - a very short walk away. We ate at a lovely place, also easy walking distance.
Stayed 1 night in Dec 2023
Response from ~ Marquise Washington , Front Desk Manager on Dec 26, 2023
Greeting , Thank You for the review . We are glad that we were able to meet your needs . I hope that you can come visit us again .

8/10 Good

Michele

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from ~ Marquise Washington , Front Desk Manager on Dec 24, 2023
Greetings , Thank You for your survey ! We hope that we get to host you again when you are in the area again.

10/10 Excellent

Kristy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from ~ Marquise Washington , Front Desk Manager on Dec 24, 2023
Greetings , Thank You for your survey ! We hope that we get to host you again when you are in the area again.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from ~ Marquise Washington , Front Desk Manager on Dec 24, 2023
Greetings , Thank You for your survey ! We hope that we get to host you again when you are in the area again.

8/10 Good

Richard W

Traveled with family
Liked: Cleanliness, staff & service, amenities
The fan in the bathroom wasn’t working. The heater was loud during the night, but overall it was great.
Stayed 2 nights in Dec 2023
Response from ~ Marquise Washington , Front Desk Manager on Dec 24, 2023
Greetings , Thank You for your survey ! My sincerest apologies that the fan in your room was not working in your room . We hope that we get to host you again when you are in the area again.

6/10 Okay

Terrance

Business traveler
Liked: Staff & service
Renovations!
This hotel is in the process of doing renovations so some of the rooms are old and they start making a lot of noise at 8am! Not good if you want to sleep in!
Stayed 1 night in Dec 2023
Response from ~ Marquise Washington , Front Desk Manager on Dec 19, 2023
Greetings , Thank You for the review . We are currently going through renovations to provide a more elevated , updated feel and look to our guests, so I do apologize for any inconveniences this may have caused.

2/10 Terrible

Tim

Traveled with family
All was good until 8:15am today when the drilling started! At 8:30, Housekeeping came knocking on the door too! We had gone to a concert last night and were looking forward to sleeping in. Check out time is 11…the construction should start after that time and Housekeeping should be checking to see when people check out!
Stayed 1 night in Dec 2023
Response from ~ Marquise Washington , Front Desk Manager on Dec 10, 2023
Greetings , Thank You for your survey . I would like to sincerely apologize about the mishap with the construction . We are currently going through renovation within our hotel and we hope that you can forgive us . I have also sat down with our housekeeping team to discuss appropriate times to begin knocking on doors .

8/10 Good

Monica

Traveled with family
Liked: Cleanliness, staff & service, amenities
great location if you are visiting the campus. was a bit disappointed in the food options, kitchen was closed unexpectantly. had to find dining near by. road noise was bit noisy
Stayed 2 nights in Nov 2023
Response from ~ Marquise Washington , Front Desk Manager on Dec 10, 2023
Greetings , Thank You for your review . We appreciate the feedback back . Should you see yourself in the area , I would be more than happy to block you into a room that is on the less nosier side .

10/10 Excellent

Carson

Stayed 1 night in Nov 2023
Response from ~ Marquise Washington , Front Desk Manager on Dec 24, 2023
Greetings , Thank You for your survey ! We hope that we get to host you again when you are in the area again.

8/10 Good

Richard Alan

Property is across from the old Carolina Coliseum. Not a great area. Shower was small.
Stayed 2 nights in Nov 2023
Response from Franklin, Assistant General Manager on Nov 29, 2023
Thank you for your review and for choosing to stay with us! We hope to welcome you again in the future.

10/10 Excellent

Wendy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came for the Carolina vs Clemson game . The hotel was nice , staff was polite and rooms were clean . We will totally stay here again :)
Stayed 2 nights in Nov 2023
Response from Franklin, Assistant General Manager on Nov 29, 2023
Thank you for your review and for choosing to stay at our property! We strive for excellence when it comes to customer service, and I am glad that we were able to provide that to you. We hope to welcome you again soon!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from ~ Marquise Washington , Front Desk Manager on Dec 19, 2023
Greetings , Thank You for your review!

2/10 Terrible

James

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Paid $458 for a room and couldn’t find a single parking spot. Had to drive 2 hrs back home at 12 am.
Stayed 1 night in Nov 2023
Response from Franklin, Assistant General Manager on Nov 29, 2023
I deeply apologize for any issues with parking. We were making exceptions with parking in non-parking spaces on property during the time of your arrival, so I do also apologize if there were any miscommunications with that.We hope that you will give us another chance and choose to stay with us again in the future.

10/10 Excellent

Mark

Stayed 1 night in Nov 2023
Response from Kasey on Nov 22, 2023
Thank you for staying with us!

10/10 Excellent

Kimberly

Liked: Staff & service, property conditions & facilities
Nice area
Stayed 2 nights in Nov 2023
Response from Kasey on Nov 22, 2023
We hope to see you again soon!

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a good location for touring the campus. It was clean and had very friendly staff.
Stayed 1 night in Nov 2023
Response from Kasey on Nov 22, 2023
Thank you for staying with us!

10/10 Excellent

maggie

Liked: Cleanliness, staff & service, property conditions & facilities
Always love our stay there. Very friendly staff. And great breakfast. Close to USC too
Stayed 3 nights in Nov 2023
Response from Kasey on Nov 22, 2023
Thank you for staying with us! We look forward to seeing you again!