Dear Dennis, Our team strives to provide a pleasant stay. We thank you for writing a review, as your feedback is helpful in achieving this goal. I was sorry to hear about the noise issues you encountered. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit. Sincerely, Jordan Francisco, GM

Dear Eric, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Jordan Francisco, GM

Dear Dahlia, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Jordan Francisco, GM

Dear Denmark, Thank you for choosing to stay with us. We appreciate your time in providing us with your feedback. We hope to have the pleasure of hosting you again in the future. Sincerely, Jordan Francisco, GM

Dear Lisa, It sounds like you enjoyed yourself during your time with us! Thank you for this excellent review and, more importantly, for being our guest. We appreciate your patronage and hope you find yourself in Columbia again soon. Best, Jordan Francisco, GM

Dear Brenda, Thank you for taking the time to share your experience with us. I want to apologize for the disappointment you felt due to the room type you were assigned and for the mistake made by our associate. Our goal is to ensure that every guest enjoys a comfortable stay, but we clearly missed the mark this time. Your honest feedback is greatly appreciated, and we will use it to make improvements. We hope to have the opportunity to welcome you back and provide you with a better experience on your next visit. Sincerely, Jordan Francisco, GM

Dear John, I am truly sorry to hear that we failed to meet your expectations and left you with a poor impression. Please accept my sincere apologies for being unable to provide you with the exceptional stay and hospitable service that you deserve. Your loyalty is highly valued, and we are committed to making your experience with us exceptional at all times. Thank you for your valuable feedback. It helps us to improve our services and exceed your expectations in the future. We look forward to welcoming you back soon. Sincerely, Jordan Francisco, GM

Dear Kimberly, We sincerely regret your experience; it is never our intent to relocate any guest. We strive to provide comfort and sincere hospitality to all our guests and we clearly missed our goal. I appreciate you taking the time to share your review. Your feedback fosters change for future stays. Sincerely, Jordan Francisco, GM

Dear Kimberly, We sincerely regret your experience; it is never our intent to relocate any guest. I'm sorry we disappointed you and I'm sure that was frustrating after a long day of travel. We strive to provide comfort and sincere hospitality to all our guests and we clearly missed our goal. I appreciate you taking the time to share your review. Your feedback fosters change for future stays. Sincerely, Jordan Francisco, GM

Dear Audrey, Thank you for staying with us and for taking the time to leave a review. We are committed to providing bright, fresh, and comfortable accommodations, so I sincerely regret that your experience did not align with our high expectations. We value you as our guest and hope to have the opportunity to deliver a stay that is a true reflection of our commitment to your comfort and satisfaction. Sincerely, Jordan Francisco GM

Dear Jantzeen, We sincerely appreciate your patronage and attention to reviewing our hotel. I am delighted to know you enjoyed our friendly service and convenient location! I am sorry, though, that not every aspect of your stay was satisfactory. Your feedback will be reviewed as a team, and additional steps will be taken to ensure our quality control measures are aligned with our high standards. Thank you again for your time in sharing your valuable feedback; we would love another opportunity to provide you with a stay that is flawless from start to finish.Sincerely, Jordan Francisco GM

Dear Brandy, Thank you for choosing us. We try to be as transparent as possible regarding our charges, so I'm sorry for our breakdown in communications regarding our parking fee. We appreciate your feedback and hope to welcome you again in the near future. Best, Jordan Francisco, GM

Dear Sydatrice, Thank you so much for your patronage and for taking the time to share a review with us. We welcome all feedback with open arms as it helps us to see what we are doing well and what we can improve. I am sorry to hear that our shower curtain did not meet your expectations and negatively affected your experience. I hope we have the opportunity to better serve you in the future. Sincerely, Jordan Francisco, GM

Dear lucretia, We are thrilled to hear you had an enjoyable stay with us! Thank you for recognizing our friendly associates and the level of service provided! We can’t wait to welcome you again. Best, Jordan Francisco GM

Dear Damian, Sincere thanks for taking the time to share your review. I'm thrilled to learn about the comfort you enjoyed during your stay with us! Hosting you was an absolute pleasure, and we look forward to welcoming you back soon. Best, Jordan Francisco GM

Dear Carmela, Thank you for choosing to stay with us. I am disheartened to learn your recent experience did not reflect the exceptional experience that is the signature of our Embassy Suites by Hilton Columbia Greystone. Providing comfortable accommodations and efficient service is of utmost importance to us, and we genuinely regret falling short in these aspects. We value you as our Guest and look forward to the opportunity of delivering a future stay that aligns with our high expectations in every aspect of your lodging experience. Sincerely, Jordan Francisco GM

Dear Beatriz, We are delighted to hear that you enjoyed your stay with us! Thank you for your review, and we look forward to welcoming you back soon. Best, Jordan Francisco GM

Dear Mark A, I am sorry to hear that you did not find our services to be of good value and that we failed to meet your expectations in providing excellent service for your room. Ensuring guest satisfaction is our top priority, and I deeply regret that we were unable to leave a positive impression on you. We appreciate your feedback as it provides us with an opportunity to improve our services for future stays. Thank you for taking the time to share your review with us. Sincerely, Jordan Francisco GM

Dear Jeffry, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Jordan Francisco GM

Dear david, We aim to impress, so I sincerely regret that you did not enjoy your stay. I value your feedback and we hope to better serve you in the future. Thank you for staying with us. Sincerely, Jordan Francisco, GM

Dear Sarah, Thank you for staying with us and for taking the time to leave a review. We are committed to providing bright, fresh, and comfortable accommodations, so I sincerely regret that your experience did not align with our high expectations. We value you as our guest and hope to have the opportunity to deliver a stay that is a true reflection of our commitment to your comfort and satisfaction. Sincerely, Jordan Francisco GM

Dear James,Welcome back! We truly appreciate your loyalty and are thrilled you had another enjoyable experience at our Embassy Suites by Hilton Columbia Greystone! On behalf of the entire team, thank you for continuing to choose us; we hope you look forward to your next visit as much as we do.Best,Jordan FranciscoGeneral Manager

Dear Robin,Thank you for being our guest. I appreciate you taking the time to share your review. Cleanliness is a key priority for our hotel, so it is all the more regrettable that we let you down in this area. We would be grateful for another opportunity to deliver a stay that aligns with the truly exceptional experience we are known for providing at our Embassy Suites by Hilton Columbia Greystone.Sincerely,Jordan FranciscoGeneral Manager

Dear Beth,We appreciate you taking the time to share your experience with us. I am delighted that you found our staff friendly, but I am sorry that the quality of your room was not met with our excellence in service. Providing fresh and comfortable accommodations is our top priority, and I regret that we let you down in this area. We value your feedback and do review it as a team to ensure we are consistently delivering upon our high expectations. Thank you for staying with us, and we hope to have the opportunity to deliver a more positive experience on a return visit.Sincerely,Jordan FranciscoGeneral Manager

Dear Vaughn,Thank you for being our guest and for taking the time to review our hotel. Please accept our sincere apologies for our shortcomings, and we genuinely appreciate you bringing them to our attention. We hope to have another chance to deliver a stay that completely aligns with our high expectations in every aspect.Sincerely,Jordan FranciscoGeneral Manager

Dear Glenn, It sounds like every aspect of your stay was great from start to finish; we are glad to hear it! Thank you for choosing our Embassy Suites by Hilton for your travel needs and for taking the time to sing our praises. Hosting you was our pleasure, and we hope to do so again anytime you need to return to Columbia. Best, Jordan Francisco General Manager

Dear Anonymous,Thank you for taking the time to review our hotel. I am very sorry to hear that you had a disappointing experience. Providing a comfortable stay is our business, so I regret that we did not deliver to our high expectations. Your feedback is important to us, and we review it as a team to enhance the total guest experience. I appreciate you taking the time to share your thoughtful reflections and hope we will have another opportunity to deliver the exceptional stay we are known for.Sincerely,Jordan FranciscoGeneral Manager

Dear Aimee,We apologize deeply that we were not able to meet your expectations with the initial room we provided and that we failed to offer hospitable service when you brought your concerns to our attention. Guest satisfaction is of utmost importance to us and we regret that we were unable to leave you with a positive impression. We appreciate your feedback and will use it to improve our services for future guests. Thank you for taking the time to share your review with us.Sincerely,Jordan FranciscoGeneral Manager

Dear Larry,I appreciate you taking the time to share your review. We strive to leave all our guests with a positive impression; I apologize we let you down. Your feedback is important to us as we continually try to improve our guests’ experience. I will share your reflections with our team, and we all hope you will consider a return trip in the future.Sincerely,Jordan FranciscoGeneral Manager

Dear April,Please accept my sincere apologies for our error. This is certainly not indicative of the way we do business; it was an isolated error. I’m sorry for any frustration this caused you. We appreciate you staying with us and hope to see you on a return visit.Sincerely,Jordan FranciscoGeneral Manager

Dear kalique,Thank you for your time in reviewing our hotel. We hope to see you again and to provide the exceptional experience you deserve.Sincerely,Jordan FranciscoGeneral Manager

Dear Latisha,We are delighted to hear that you enjoyed your stay with us! Thank you for your review, and we look forward to welcoming you back soon.Best,Jordan FranciscoGeneral Manager

Dear Pamela,It is wonderful to hear that you had a great stay. We appreciate you taking the time to share this review and inform other travelers of the convenience of our location! On behalf of the entire staff, thank you for choosing us, and we will look forward to your next visit!Best,Jordan FranciscoGeneral Manager

Dear Joel,Thank you for taking the time to write a review about your recent stay. We sincerely regret your experience. This is not up to our standards. Your feedback is of great importance and allows us to monitor and improve. Thank you for staying with us; we hope to have the opportunity to regain your confidence in our commitment to providing an exceptional experience.Sincerely,Jordan FranciscoGeneral Manager

Dear Christopher,Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage.Best,Jordan FranciscoGeneral Manager

Dear Nancy,Thank you for taking the time to review our hotel. We are delighted to hear that you enjoyed your stay with us. It was a pleasure to host you, and we hope to see you again soon.Best,Jordan FranciscoGeneral Manager

Dear Kimberly,Thank you very much for taking the time to reflect on your stay with us and for sharing your experience with fellow travelers. We're happy to learn that our price point, happy hour special, and free breakfast were the highlights of your visit. It’s great to hear that we provided you with a satisfying stay. We look forward to welcoming you back in the future.Best,Jordan FranciscoGeneral Manager

Dear Belkys,We strive to provide excellent customer service, so I am thrilled that you recognized our efforts. Thank you for your business and we look forward to your return.Best,Jordan FranciscoGeneral Manager

Dear Belkys,We strive to provide excellent customer service, so I am thrilled that you recognized our efforts. Thank you for your business and we look forward to your return.Best,Jordan FranciscoGeneral Manager

Dear Rachel,We aim to exceed our guests’ expectations in every facet, so I sincerely apologize that you did not enjoy your stay. We hope to welcome you again for a WOW experience should your travels bring you back to our area. Thank you for your review.Sincerely,Jordan FranciscoGeneral Manager

Dear felix,We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us.Sincerely,Jordan FranciscoGeneral Manager

Dear Denise,I am sorry we didn't provide the level of comfort on this stay that you are accustomed to from the Hilton family of hotels. Thank you for your honest feedback and please know that we are constantly working to provide a high level of satisfaction. We hope you will come back for an improved experience on a future trip. Sincerely,Jordan FranciscoGeneral Manager

Dear Niquitta, Our top priority is to provide exceptional hospitality. We apologize for not meeting your expectations and appreciate your feedback. We hope to exceed your expectations on your next visit. Sincerely, Jordan Francisco GM

Dear HELAYNE,We apologize for the experience you had. Delivering exceptional accommodations and meticulous attention to detail is of utmost importance to our entire team, and we genuinely regret falling short in these aspects. We value you as our Guest, and we look forward to another chance to provide a stay that consistently meets our high standards from start to finish.Sincerely,Jordan FranciscoGeneral Manager

Dear Anonymous,I’m sorry that you did not find us to be a good value and that our accommodations were not to your liking. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely,Jordan FranciscoGeneral Manager

Dear Susan,I apologize that the quality of your room was not met with our excellence in service. Providing fresh and comfortable accommodations is our top priority, and I regret that we let you down in this area. We value you as our guest and hope to have you stay with us again for a better experience. Thanks again for writing a review.Sincerely,Jordan FranciscoGeneral Manager