Dear Joyce, We are disheartened to see your comment, as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to Columbia.Sincerely,Hotel Management

Dear Kaitlyn, Thank you for sharing your experience with us. We apologize for any delays in our services and any cleanliness issues you encountered. Your feedback is concerning, and we're addressing these issues promptly to enhance our guests' experience. We're committed to resolving maintenance concerns and improving our amenities. Additionally, we'll address any odors to maintain a pleasant environment. Thank you for bringing these matters to our attention, and we hope to regain your trust in the future.Sincerely,Hotel Management

Dear Marjorie, Thank you for taking the time to share your review. We sincerely apologize for the subpar conditions you encountered during your stay. Your experience does not reflect the standard of service we strive to uphold. We take cleanliness and comfort seriously and will immediately address the issues you mentioned with our housekeeping and maintenance teams. Your feedback regarding the kitchen amenities is also disheartening, and we are sorry for any miscommunication. These amenities are available at the front desk and are complimentary upon request. Furthermore, we fell short of meeting your expectations with our breakfast, and we have taken note of your feedback for future improvements. Thank you for bringing this to our attention, and we look forward to making it up to you on your next visit.Sincerely,Hotel Management

Dear Enid, Thank you for taking the time to share your review. We're pleased our staff was pleasant and that you found the beds comfortable. However, we apologize for the issues you encountered during your stay. Your feedback is invaluable, and we regret that your experience fell short of expectations. We take cleanliness and maintenance seriously and will promptly address the issues with our housekeeping and maintenance teams to ensure improvements. Your satisfaction is important to us, and we appreciate your understanding. Sincerely,Hotel Management

Dear Joyce, Thank you for staying with us and sharing your review. While we are pleased that you loved the hospitable service provided by our team, we apologize for the inconvenience you encountered in your suite. We understand that after a long journey, our guests look forward to having a clean and well-maintained room to relax and rest. However, we’re sorry for being unable to make that happen for you. We have discussed your concerns with our housekeeping team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management

Dear Jennifer, Thank you for selecting us during your visit to the city and taking the time to write a review. It is always our priority to serve with excellent hospitality and service. However, we are sorry for the cleanliness issues you encountered in the room. We will discuss it with our housekeeping and pest control team for review and action on a priority basis. Considering this a rare incident, we hope to see you again for a better experience.Sincerely,Hotel Management

Dear Hilda, We appreciate your feedback and are glad your stay was pleasant. It was our pleasure hosting you, and we hope you will return any time your travels bring you this way. Sincerely,Hotel Management

Dear Chloe, Thank you for sharing the specifics of your recent stay. We sincerely regret any concerns that left you with a less-than-perfect impression of our hotel. We hope you will accept our apologies for any inconvenience. We encourage you to try us again, as we are confident you will enjoy a more seamless experience. Sincerely,Hotel Management

Dear George, We're delighted to hear that you found our staff at Extended Stay America friendly and helpful during your stay. Your satisfaction is important to us, and we're glad that our team could assist you. We appreciate your understanding regarding the facility's outdated aspects, and we strive to provide excellent value for our guests. Thank you for your positive feedback, and we hope to welcome you back soon!Sincerely,Hotel Management

Dear Cathy, Thank you for your feedback. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our accommodations, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely, Hotel Management

Dear Eugenia, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely, Hotel Management

Dear Jeremy, Thank you for choosing Extended Stay America for your visit. We are glad that you were pleased with your overall stay. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management

Dear Cieara, Thank you for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Dear Janine, Thank you for taking the time to review your experience with us. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management

Dear Jeremy, Thank you for the excellent review and for making us part of your travel plan. We are glad your stay was enjoyable with the staff, and we exceeded your expectations for the clean room at a loved location. Thank you for choosing Extended Stay America. We hope to welcome you back soon here.Sincerely,Hotel Management

Dear Robert, Thank you for bringing this to our attention. We sincerely apologize for the maintenance issues you encountered with the toilet in your room. We are committed to providing all our guests a comfortable and enjoyable experience; therefore, we truly regret this impacted your stay. Rest assured, we have taken note of your feedback and will address this appropriately. Thank you for bringing this to our attention. We hope to have another opportunity to provide you with the seamless, enjoyable stay you deserve.Sincerely,Hotel Management

Dear Keirdyn, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest.Sincerely,Hotel Management

Dear Anthony, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if our room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our services. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely,Hotel Management

Dear Gregory, Thank you for your honest review. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Ousman, We are so happy you chose us for your recent visit. Reading your comments made our team's day! Our location is one of our greatest features, so thank you for appreciating it. Thank you again for all of your kind comments. We hope to have you back again very soon.Sincerely,Hotel Management

Dear Jeremy, We appreciate you choosing Extended Stay America and are thrilled to know how much you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. We hope to have the opportunity to welcome you back in the future. Sincerely,Hotel Management