Exterior

Reviews of Hampton Inn Columbia-Downtown Historic District

2.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 611 out of 1003 reviews" "
Rating 8 - Good. 282 out of 1003 reviews" "
Rating 6 - Okay. 67 out of 1003 reviews" "
Rating 4 - Poor. 27 out of 1003 reviews" "
Rating 2 - Terrible. 16 out of 1003 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alan

Liked: Cleanliness, staff & service
All good
Stayed 2 nights in Mar 2024
Response from Stephen on Mar 25, 2024
Thanks Alan! We're happy that you had a pleasant stay.

6/10 Okay

Jean

Disliked: Property conditions & facilities
Hotel was under construction and there is limited parking. Probably wouldn’t stay here again for $250 a night
Stayed 1 night in Mar 2024
Response from Stephen on Mar 18, 2024
Thank you for taking the time to review your stay with us. While we make every attempt to limit guest impact due to our renovation, we are sorry that your stay did not meet our expectations. We hope your travels bring you back to Columbia so you can see the finished product.

8/10 Good

John

Liked: Cleanliness, staff & service
It will be better when the renovation are complete. Staff doing excellent.
Stayed 1 night in Mar 2024
Response from Stephen on Mar 14, 2024
Thank you for taking the time to review your stay with us, and specifically mentioning our staff! We hope you think of us if you ever return to the area. We're sure you'll be thrilled to see our new lobby.

10/10 Excellent

Jezabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire hotel rooms were all updated but the shower head were never updated. Barely any water coming out of them and barely any pressure. Please update the shower heads
Stayed 1 night in Mar 2024
Response from Stephen on Mar 14, 2024
Thank you for sharing your feedback regarding our shower heads and water pressure. Your review was helpful in addressing an issue which caused this experience.

4/10 Poor

Alan

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Room was not ready at 3PM check-in time. We were forced to sit in the dining room, next to the kitchen that was undergoing LOUD renovations. We had to change in the public restrooms for our 4PM departure for a dinner event. We will NOT use a Hampton Inn again.
Stayed 1 night in Jan 2024
Response from Stephen on Mar 14, 2024
Thank you for taking the time to detail your experience with us. We are sorry the renovation had a negative impact on your stay with us. While we do our best to mitigate the noise by restricting their work hours, we understand your sentiment. We hope that you give us another chance once our renovations are complete.

6/10 Okay

Kevin

Liked: Cleanliness, staff & service
under construction ,staff vacuuming hallway outside my room at 9 at night,false fire alarm at 2 in the morning
Stayed 1 night in Jan 2024
Response from Stephen on Mar 14, 2024
Thank you for taking the time to detail your experience with us. I'm sorry that our lobby renovations had a negative impact on your stay. Additionally, you were disturbed on other occasions due to our staff vacuuming late, and a false fire alarm. Your review has been shared with our teams so that we can continuously improve our service.

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Window is huge
Stayed 1 night in Jan 2024

10/10 Excellent

Bruce

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Herbert

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience
Stayed 1 night in Jan 2024

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Suzanne

Stayed 1 night in Jan 2024

10/10 Excellent

Kimberly

Stayed 1 night in Jan 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Kimberly

Stayed 1 night in Dec 2023

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located in a very convenient location with many dining and shopping options within easy walking distance. The front desk staff was outstanding (kudos to Marta!) and made sure we were comfortable and had everything we needed from check-in to check-out. Our only hiccup was that the water pressure in the shower was very low and came out almost as a soft sprinkle instead of a spray (despite turning the showerhead to different options), and the overhead nozzle didn't operate - only the hand-held wand worked (which was probably because it was an accessible-type room, the only type room available when we reserved). Marta did offer to have maintenance come by and check it out but we declined - I believe not much if anything can be done about the water pressure in that one specific room. Overall, an excellent stay and we'd definitely stay there again.
Stayed 2 nights in Dec 2023

10/10 Excellent

Michael

Stayed 1 night in Dec 2023

10/10 Excellent

Thomasina

Liked: Cleanliness, staff & service, property conditions & facilities
The staff
Stayed 2 nights in Dec 2023

10/10 Excellent

Francis, Raleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient.
Stayed 2 nights in Dec 2023

10/10 Excellent

Ann

My stay was very short, but it was still a good experience! The only flaw I could see was that the vending and ice machine on the third floor. (Where I was staying) were both out of order. Not a huge deal. I’d definitely stay here again!
Stayed 1 night in Dec 2023

8/10 Good

Shamus

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
We loved remote check in and out, and using the app to open the door. The breakfast was excellent with great strong coffee, lots of food options, and a very nice lounge. Staff were very helpful. Great facilities. Perfect location with tons of everything within walking distance. Great WiFi. Unfortunately, there were issues: 1) The room had a strong sweet smell and the floor and furniture were sticky. The front desk was very helpful in resolving. 2) The first time the room was serviced the beds were made, but towels left on the bathroom floor were left there, and no fresh towels given. 3) During the day and up to 10 PM there were construction noises in the floor above us, frequent knocking and drilling sounds that drowned out the TV and interfered with enjoyment of the room. 4) Lame TV with just up and down live commercial channels, and nothing interactive. However, I would stay here again. I hope they add more features to the app like whether the room has been serviced yet, and schedule service for when you're out.
Stayed 3 nights in Dec 2023

6/10 Okay

Jan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

victoria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for concerts, shopping, dining and museums
Stayed 1 night in Dec 2023
Response from Stephen on Dec 11, 2023
Thank you for your feedback! You really can't be our location to anything Columbia! Glad you were able to take advantage of that.

10/10 Excellent

Janet, Tampa

Stayed 1 night in Nov 2023

10/10 Excellent

BRUCE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was very nice. The cable for the TV's in the room is a joke. No SEC network, no ESPN, but 5 PAC 12 CHANNELS !!! Heart condition did not allow me to go to the South Carolina/Kentucky football game but could also not watch it in the room five miles from the stadium. Also shower system is ridiculous.
Stayed 2 nights in Nov 2023
Response from Stephen (General Manager) on Nov 27, 2023
Thank you for taking the time to provide a detailed review. While we do offer SEC network, ESPN, and hundreds of other channels, we regret the challenge posed by our cable during your visit. Please feel free to reach out regarding the poor shower experience. We'd love to know more!

8/10 Good

James

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Erica

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Your staff and their service was wonderful. Very easy access ti good restaurants and we felt safe walking.
Stayed 3 nights in Oct 2023
Response from Stephen (General Manager) on Nov 27, 2023
Thank you for your kind words! We're glad you were able to take advantage of our prime location, and got to experience our wonderful staff.

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Mashanti B. on Nov 1, 2023
Thank you for taking the time to complete the Guest Survey that was sent to you. I am delighted to read that you enjoyed your recent trip to Columbia, SC. As you may already know, we strive to attain all feedback in order to better our business, and by receiving such a positive survey, this only confirms that we are on the right track. I will make sure to pass on your positive ratings to all department managers so that they can inform their teams of their stellar performance. Ms. Barbara, thank you again for your response. We hope to have the opportunity of welcoming you back to Hampton Inn Downtown Columbia, SC in the near future and making your next visit even more memorable.

10/10 Excellent

Virgil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
It was prefect.
Stayed 1 night in Oct 2023
Response from Mashanti B. on Nov 1, 2023
Thank you for taking the time to complete the Guest Survey that was sent to you. I am delighted to read that you enjoyed your recent trip to Columbia, SC. As you may already know, we strive to attain all feedback in order to better our business, and by receiving such a positive survey, this only confirms that we are on the right track. I will make sure to pass on your positive ratings to all department managers so that they can inform their teams of their stellar performance. Ms./Mr. Virgil, thank you again for your response. We hope to have the opportunity of welcoming you back to Hampton Inn Downtown Columbia, SC in the near future and making your next visit even more memorable.

8/10 Good

Lisa

Traveled with pets, Traveled with family
Great staff, lovely breakfast options. Our only complaint was renovations taking place after 5 pm and before 8 am.
Stayed 1 night in Oct 2023
Response from Stephen (General Manager) on Nov 27, 2023
Thank you for taking the time to leave a review. While we are happy to be able to provide renovated rooms, it should not have caused a disturbance, especially during the times you've mentioned. I welcome you to reach out to me in the future so you may enjoy the renovated product without the disturbance.

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hidden Parking Fee. Multiple Noise Disturbance
Wasn’t told about any kind of renovation/construction on our hall upon arrival. But was definitely woken up to it at 7:40am. Our phone also rang twice before we were meant to get up, didn’t ask for a wake up call. Frustrating to be disturbed multiple times in the morning. I also wasn’t notified about the parking fee anywhere on hotels.com, nor was I told by the front desk when I gave the my card. It feels shady to be charged a $16 parking fee without being notified of it first.
Stayed 1 night in Oct 2023
Response from Stephen (General Manager) on Nov 27, 2023
Thank you for taking the time to detail your stay with us. While we are thankful to be able to provide renovated rooms, I am sorry that you were disturbed on multiple occasions. While we do have signage regarding our parking fees, your review specifically forced us to revise how we deliver that information.

4/10 Poor

alicia

Liked: Staff & service
Disliked: Property conditions & facilities
Sorry to report a bad stay - it was a crowded weekend for sure, but the hotel was woefully unprepared for the check in process with low staffing. Prices were double normal due to an event in town (parents' weekend) yet I couldn't access my room for many hours after checkin time, the hotel elevator was falling apart, housekeeping was overwhelmed. Really disappointing stay - would not stay again.
Stayed 3 nights in Sep 2023

10/10 Excellent

ralph

Stayed 1 night in Sep 2023

2/10 Terrible

Karen, SAVANNAH

Stayed 1 night in Sep 2023
Response from Stephen (General Manager) on Nov 27, 2023
Karen, We regret that your experience was not excellent. I'd be happy to hear the details behind your rating, and welcome the opportunity to provide a positive experience.

10/10 Excellent

Robin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Thomas

Stayed 1 night in Sep 2023
Response from Shanti on Sep 6, 2023
Thank you for taking the time to complete the Guest Survey that was sent to you. I am delighted to read that you enjoyed your recent trip to Greenville, SC. As you may already know, we strive to attain all feedback in order to better our business, and by receiving such a positive survey, this only confirms that we are on the right track. I will make sure to pass on your positive ratings to all department managers so that they can inform their teams of their stellar performance. Mr. Thomas, thank you again for your response. We hope to have the opportunity of welcoming you back to Embassy Suites Downtown Greenville, SC in the near future and making your next visit even more memorable.

6/10 Okay

Rachel

Traveled with family
Disliked: Amenities
Room was clean. The location is great for restaurants, walkable to downtown, but on friday and Saturday nights the bar noise and music is super loud. The staff was very nice. We did not see any hot tub, the pool was teeny tiny by the parking lot. During our stay, the elevator was out of service for a day and there was construction going on. The continental breakfast was standard. Not a bad stay but not the best.
Stayed 3 nights in Sep 2023

10/10 Excellent

Rodne, Belmont

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel!!
Stayed 1 night in Aug 2023

8/10 Good

Dani

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than road noise at night it was a very nice relaxing stay .. the staff was wonderful and accommodating
Stayed 1 night in Aug 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were extremely helpful, both at the front desk and the breakfast buffet. Nice, clean room too.
Stayed 1 night in Aug 2023

10/10 Excellent

Randall

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place to stay in downtown Columbia
Very convenient location with parking on site
Stayed 5 nights in Jul 2023

10/10 Excellent

Joseph

Stayed 1 night in Jul 2023

8/10 Good

Ann

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Newly renovated Hampton Inn
We were on the 5th floor, which was still under construction. A few things in the room were remedied while there. Brand new room, very nice. Still out gassing, but nice view and good a/c
Stayed 3 nights in Jul 2023

10/10 Excellent

Dala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Renetta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OUR COLUMBIA TRIP
We had enjoyed our stay. We looking forward to our next trip.
Stayed 1 night in Jul 2023
Response from Shanti on Jul 17, 2023
Thank you for taking the time to complete the Guest Survey that was sent to you. I am delighted to read that you enjoyed your recent trip to Columbia, SC. As you may already know, we strive to attain all feedback in order to better our business, and by receiving such a positive survey, this only confirms that we are on the right track. I will make sure to pass on your positive ratings to all department managers so that they can inform their teams of their stellar performance. Ms. Renetta, thank you again for your response. We hope to have the opportunity of welcoming you back to Hampton Inn Downtown Columbia, SC in the near future and making your next visit even more memorable.

8/10 Good

Pam

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel charges for parking for guests
Stayed 1 night in Jul 2023
Response from Shanti on Jul 17, 2023
Hello Pam, Thank you for taking the time out to leave us a review. But unfortunately, all downtown properties charge for parking. We hope that you enjoyed your stay here with us and hope that you have a great rest of your week.

8/10 Good

Nechelle

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

2/10 Terrible

Zachary

Stayed 2 nights in Jul 2023

10/10 Excellent

angelia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Shanti on Jul 11, 2023
Thank you for taking the time to complete the Guest Survey that was sent to you. I am delighted to read that you enjoyed your recent trip to Columbia, SC. As you may already know, we strive to attain all feedback in order to better our business, and by receiving such a positive survey, this only confirms that we are on the right track. I will make sure to pass on your positive ratings to all department managers so that they can inform their teams of their stellar performance. Ms. Angela, thank you again for your response. We hope to have the opportunity of welcoming you back to Hampton Inn Downtown Columbia, SC in the near future and making your next visit even more memorable.

10/10 Excellent

Robin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stay
Quick stay. Cute downtown location. Rooms were clean and comfortable! Staff was very nice. Pool was super small and kind of cloudy but it cooled us off. Great location with tons of surrounding restaurants to eat at.
Stayed 1 night in Jul 2023
Response from Shanti on Jul 11, 2023
Thank you for taking the time to complete the Guest Survey that was sent to you. I am delighted to read that you enjoyed your recent trip to Columbia, SC. As you may already know, we strive to attain all feedback in order to better our business, and by receiving such a positive survey, this only confirms that we are on the right track. I will make sure to pass on your positive ratings to all department managers so that they can inform their teams of their stellar performance. Ms. Robin, thank you again for your response. We hope to have the opportunity of welcoming you back to Hampton Inn Downtown Columbia, SC in the near future and making your next visit even more memorable.