Burn holes in the blankets, no heat in the room (it’s January). One wash cloth and two towels in a double room, no batteries in the remote. I was traveling with my disabled son and it took us a bit longer than expected to pack up and get checked out. They were banging on my door at 10:59 wanting to know if I was paying for another night or checking out. There’s more but I think you get the point. I hate that I used my rewards for this horrible stay.