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Reviews of Residence Inn by Marriott Columbia Northeast/Fort Jackson Area

3 out of 5
Residence Inn by Marriott Columbia Northeast/Fort Jackson Area
2320 Legrand Rd, Columbia, SC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 427 out of 673 reviews" "
Rating 8 - Good. 173 out of 673 reviews" "
Rating 6 - Okay. 38 out of 673 reviews" "
Rating 4 - Poor. 20 out of 673 reviews" "
Rating 2 - Terrible. 15 out of 673 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Christopher

Traveled with family
Liked: Cleanliness, property conditions & facilities
Everything over all was good.
Stayed 2 nights in Mar 2024
Response from Rebecca Brooks, GM on Mar 25, 2024
Thanks!

10/10 Excellent

Gwendolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ability to relax with every thing at my fingertips.
Stayed 1 night in Mar 2024
Response from Rebecca Brooks, GM on Mar 12, 2024
Thank you!

10/10 Excellent

Beth, Fayetteville

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rebecca Brooks, GM on Mar 12, 2024
Thank you!

8/10 Good

Amy

Traveled with partner
Liked: Property conditions & facilities
Our stay was wonderful. Our room was amazing and the staff was incredibly friendly.
Stayed 1 night in Feb 2024
Response from Rebecca Brooks, GM on Feb 23, 2024
Thanks!

10/10 Excellent

Deneice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Rebecca Brooks, GM on Feb 23, 2024
Thanks!

6/10 Okay

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Rebecca Brooks, GM on Feb 19, 2024
Thank you!

8/10 Good

C.

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, near alot of things, walkable to dining options, good place to stay
Stayed 2 nights in Feb 2024
Response from Rebecca Brooks, GM on Feb 6, 2024
Thank you!

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms for the price was amazing!
Stayed 2 nights in Jan 2024
Response from Rebecca Brooks, GM on Jan 26, 2024
Thank you!

2/10 Terrible

jamall

Disliked: Cleanliness
Roaches in my room
Stayed 1 night in Jan 2024
Response from Rebecca Brooks, GM on Jan 18, 2024
We are sorry!

10/10 Excellent

Gregory

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Rebecca Brooks, GM on Jan 18, 2024
Thanks!

10/10 Excellent

Leon

Business traveler
Liked: Staff & service, property conditions & facilities
I like this location. You can literally walk to several restaurants and gas stations, even if you’re not a fan of walking, a restaurant is literally next door. The staff is friendly. My room was surprisingly very spacious. I had a nice king sized bed that was very comfortable. I had a walk-in shower and full kitchen with everything you can imagined, including dish detergent, sponges, kitchen cloths, dish washer with pods. I enjoyed breakfast (a southern breakfast!) is very important to me and it’s included. The breakfast staff were very helpful and friendly. They had lots of options including grits and oatmeal, different types of juice, eggs, sausages, biscuits, toasts, bagels, etc. Oh, and the desk clerk that checked me in (Chenetta) is nice! The hotel is pet friendly, even if I’m not lol. My only two eyebrow raising complaints would be the straight hair I found in my shower (my hair is curly), and the “unique” smell in my room. It had me smelling the sofa and bed (lol) which weren’t the source of it. My room had a faint smell (room 320) as if someone or something had previously peed somewhere and as if cleaning services tried to clean it, but there still was a hint of an odd lingering odor, but not to the point where I had to switch rooms but I wouldn’t pick that room again even though I would return again.
Stayed 1 night in Jan 2024
Response from Rebecca Brooks, GM on Jan 12, 2024
Thank you!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Rebecca Brooks, GM on Jan 4, 2024
Thank you!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Rebecca Brooks, GM on Jan 12, 2024
Thank you!

10/10 Excellent

Stanley, Goshen

Stayed 4 nights in Dec 2023
Response from Rebecca Brooks, GM on Jan 26, 2024
Thank you!

8/10 Good

Stacey

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Rebecca Brooks, GM on Jan 4, 2024
Thank you!

10/10 Excellent

Jeana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel
Residence Inn and staybridge is the only hotels i stay at. Feels more like home. Love the sitting area the couch was very comfortable. Love the fact that the suites with the full size kitchen makes you feel right at home. The cleanliness was the best!
Stayed 1 night in Dec 2023
Response from Rebecca Brooks, GM on Jan 4, 2024
Thank you!

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aj at yhe front desk was awesome. He made check-in super easy and was all around awesome.
Stayed 1 night in Dec 2023
Response from Rebecca Brooks, GM on Dec 27, 2023
Thank you!

10/10 Excellent

Ta'Nisha

Stayed 2 nights in Dec 2023
Response from Rebecca Brooks, GM on Dec 26, 2023
Thank you!

10/10 Excellent

Bard

Stayed 3 nights in Dec 2023
Response from Rebecca Brooks, GM on Dec 21, 2023
Thank you!

10/10 Excellent

Dominique

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Rebecca Brooks, GM on Dec 11, 2023
Thank you!

10/10 Excellent

Tren

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, excellent staff. Will definitely stay here again.
Stayed 1 night in Dec 2023
Response from Rebecca Brooks, GM on Dec 6, 2023
Thank you!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Rebecca Brooks, GM on Dec 5, 2023
Thank you!

10/10 Excellent

Rudy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best places to stay in South Carolina
I give this location and staff a five star reading for the hospitality and service from the front desk to housekeeping were very welcoming and attentive. Breakfast was great place was amazing and clean. All of the Staff were very helpful. There was not one staff member that we saw that didn’t greet us. I love that five out of five. I didn’t take no photos, but the place was very well kept.
Stayed 4 nights in Nov 2023
Response from Rebecca Brooks, GM on Dec 5, 2023
Thank you so much!

8/10 Good

Israel

Stayed 2 nights in Nov 2023
Response from Rebecca Brooks, GM on Dec 5, 2023
Thank you!

10/10 Excellent

Curtis, Summerville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean hotel.
Stayed 1 night in Nov 2023
Response from Rebecca Brooks, GM on Nov 13, 2023
Thank you!

10/10 Excellent

REGINALD, EWA BEACH

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked Everything
Stayed 10 nights in Oct 2023
Response from Rebecca Brooks, GM on Oct 23, 2023
Thank you!

10/10 Excellent

Vanessa, Fort Campbell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023
Response from Rebecca Brooks, GM on Oct 22, 2023
Thank you!

10/10 Excellent

Lori, Everett

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location and very friendly and helpful staff.
Stayed 15 nights in Sep 2023
Response from Rebecca Brooks, GM on Oct 18, 2023
Thank you!

10/10 Excellent

Alexander, Pittsburgh

Liked: Cleanliness, staff & service, property conditions & facilities
Remote location, far away from restaurants and shopping.
Stayed 1 night in Oct 2023
Response from Rebecca Brooks, GM on Oct 12, 2023
Thank you!

10/10 Excellent

Char

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Oct 2023
Response from Rebecca Brooks, GM on Oct 9, 2023
Thanks!

8/10 Good

Willona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Rebecca Brooks, GM on Oct 2, 2023
Thanks Willona!

10/10 Excellent

Kandra

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Rebecca Brooks, GM on Nov 13, 2023
Thank You!

10/10 Excellent

Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to 77 south
Stayed 1 night in Sep 2023
Response from Rebecca Brooks, GM on Oct 2, 2023
Thanks Edward!

8/10 Good

Angelica

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay. Clean and tidy. Thanks
Stayed 1 night in Sep 2023
Response from Rebecca Brooks, GM on Sep 12, 2023
Thanks Angelica!

2/10 Terrible

Cheryl

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only good thing was the breakfast
This hotel doesn't deserve the 3 star rating that it somehow aquired. We dealt with pee stains on the pull-out mattress, 2 gigantic roaches, and the pool and hot tub being closed the entire time we stayed, 9 days. We chose this hotel over cheaper options specifically for the pool and hot tub. You would think the manager would be accommodating as these problems occurred under her watch, however there was no accountability or even the smallest attempt to provide a slight discount when we were obligated to pay for an additional night. Terrible experience that wont soon be forgotten
Stayed 9 nights in Aug 2023
Response from Rebecca Brooks, GM on Sep 7, 2023
Dear Cheryl,Thank you for the compliments on our breakfast! I am so sorry to hear that your experience did not exceed your expectations, and I hope that you will give our hotel another opportunity to host your stay in the future to change your perception of our property!

10/10 Excellent

Fiza, Elgin

Liked: Cleanliness, staff & service, property conditions & facilities
Its safe and family friendly.
Stayed 3 nights in Sep 2023
Response from Rebecca Brooks, GM on Sep 6, 2023
Thanks Fiza!

8/10 Good

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Staff and guest very nice.
Stayed 3 nights in Aug 2023
Response from Rebecca Brooks, GM on Aug 28, 2023
Thanks Darrell!

8/10 Good

Charity

Traveled with family
Liked: Cleanliness, staff & service
We had no chancevto access the pool services due to parties being thrown at the pool
Stayed 2 nights in Aug 2023
Response from Rebecca Brooks, GM on Sep 6, 2023
Thanks Charity!

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff
Stayed 2 nights in Aug 2023
Response from Rebecca Brooks, GM on Aug 22, 2023
Thanks April!

10/10 Excellent

Eric

Stayed 2 nights in Aug 2023
Response from Rebecca Brooks, GM on Aug 22, 2023
Thanks Eric!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and staff
Stayed 1 night in Aug 2023
Response from Rebecca Brooks, GM on Aug 21, 2023
Dear Anonymous,Thank you foo taking the time to rate your recent experience at our hotel. We hope to host your future stays in our area!

10/10 Excellent

Laurie

Stayed 1 night in Aug 2023
Response from Rebecca Brooks, GM on Aug 21, 2023
Dear Laurie,Thank you for taking the time to rate your most recent stay at our hotel. We hope to host your future stays in Columbia!

10/10 Excellent

Joann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything worked for what I needed
Stayed 2 nights in Aug 2023
Response from Rebecca Brooks, GM on Aug 14, 2023
Thanks Joann!

10/10 Excellent

Moses

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, I like the location and the hospitality that was displayed during my stay
Stayed 1 night in Aug 2023
Response from Rebecca Brooks, GM on Aug 14, 2023
Thanks Moses!

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place. Comfortable beds.
Stayed 1 night in Aug 2023
Response from Rebecca Brooks, GM on Aug 7, 2023
Thanks Jason!

10/10 Excellent

David B

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great place to space and very affordable
Stayed 3 nights in Jul 2023
Response from Rebecca Brooks, GM on Aug 3, 2023
Thanks David B!

10/10 Excellent

alex

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were terrific! So warm and nice. Great service, excellent breakfast, and clean rooms.
Stayed 5 nights in Jul 2023
Response from Rebecca Brooks, GM on Aug 3, 2023
Thanks Alex!

4/10 Poor

Selam

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
So the first room they assigned us to 203 was filled with roaches. As soon as we walked in, there was roaches coming out of the garbage, disposal and roaches crawling up the wall. We are formed the front desk, and they switched us their own 3OH!3, and I was hesitant because it’s right above 203, but the room was nice, and they were in a roaches. Maybe it was an isolated incident
Stayed 1 night in Jul 2023
Response from Rebecca Brooks, GM on Aug 3, 2023
Dear Selam,We assure you this was in fact an isolated incident and we have worked very hard to prevent this from affecting our future guests stays. We hope you will return upon your future stays to Columbia as well, so that we may have another opportunity to host your stay and exceed your expectations!

10/10 Excellent

Jesse

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Rebecca Brooks, GM on Aug 3, 2023
Thanks Jesse!

10/10 Excellent

Cotoria

Stayed 1 night in Jul 2023
Response from Rebecca Brooks, GM on Aug 14, 2023
Thanks Cotoria!