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Reviews of Motel 6 West Columbia, SC - Airport

2 out of 5
Motel 6 West Columbia, SC - Airport
650 Cherokee Lane, West Columbia, SC

Reviews

8.0

Very Good

Rating 10 - Excellent. 42 out of 83 reviews" "
Rating 8 - Good. 15 out of 83 reviews" "
Rating 6 - Okay. 13 out of 83 reviews" "
Rating 4 - Poor. 7 out of 83 reviews" "
Rating 2 - Terrible. 6 out of 83 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Jackquelyn

Traveled with partner
Liked: Staff & service
Had a grwat stay. When we arrived it was clean but a couple of surrounding rooms obviously had staff staying in them. They did a little bit of there own thing at night which was fine but when we returned the 1st night the aroma had made it into our room heavily. The 2nd night when I went to the restroom a cocharoach appeared. Not 4eal happy with that. Thank goodness I only saw the one or I would have flipped a noodle.
Stayed 2 nights in Apr 2024

8/10 Good

Misty

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. Room was nice, bathroom needed a little more attention. Close to speedway where a lot of concerts take place.
Stayed 1 night in Apr 2024

6/10 Okay

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Needs a few trash cans, that might limit the trash on the property. Neighbors were very loud.
Stayed 1 night in Apr 2024

8/10 Good

Geronda, Ruston

Housekeeping could do a more thorough cleaning rooms after each checkout’s visit, there was hair around in the bathroom and other places but overall it was good for the price. Check in was quick and easy, front desk was very friendly.
Stayed 2 nights in Apr 2024
Response from Team Motel 6 on Apr 16, 2024
Thank you for your feedback. We are sad to hear that you had issues regarding your stay with us Hope you will provide us another chance to serve you better in future:)

6/10 Okay

Rhonda

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This property was not for me. No hair dryer or shampoo or conditioner. Bathroom small and old. Good price but not my vibe.
Stayed 2 nights in Apr 2024
Response from Team Motel 6 on Apr 15, 2024
Thank you for your feedback. We are sad that you didn't enjoy your stay. We aim our best to provide clean, comfortable and great experiences for our guest. Shampoo and other items are available for the guest in our vending machine. Hope you would provide us another chance to serve you better in your future stays with us.

10/10 Excellent

Eduardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is close to the airport, quiet, and safe.
Stayed 2 nights in Apr 2024
Response from Team Motel 6 on Apr 14, 2024
Thank you for your feedback. Looking forward to see you again :)

8/10 Good

Stew

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms have been recently redone and are nice. Facility was well lit. Area is a little "iffy", but we didn't have any issues. Traveling with pets limits where we can stay.
Stayed 1 night in Apr 2024
Response from Team Motel 6 on Apr 12, 2024
Thank you for your feedback. Looking forward to see you again :)

4/10 Poor

Jackie

Traveled with partner
Disliked: Amenities, property conditions & facilities
It was rated 8.2 really. You let me down Expedia. It was old right on top interstate. We had 1 small bar soap & no shampoo. They did replace furniture. Lobby looked worn out. One small coffee maker in lobby for coffee no lids & dry creamer. We were wore out & weather was bad. Leary of your ratings now.
Stayed 1 night in Apr 2024
Response from Team Motel 6 on Apr 12, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations. As per the Motel 6 brand policy, we are to provide soaps in the room and coffee in lobby area. Shampoo and other necessary items are available in our vending machine for our guest. As Motel 6 we strive to provide "Clean, comfortable rooms and great experiences to our guest. The guest can reach out to our front desk 24* 7 for any issues they have – we would be happy to provide you with the best possible service and address your concerns. Hope you give us with another chance to serve you better in future. Looking forward to see you again

10/10 Excellent

Jackie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly, rooms were nice and clean. Very comfy atmosphere.
Stayed 1 night in Apr 2024
Response from Team Motel 6 on Apr 12, 2024
Thank you for your feedback. Looking forward to see you again:)

10/10 Excellent

Monica J.

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What was so unique about the property and one of the things I enjoyed was the dog the have in the check in/check out lobby to greet guests. That dog was such a sweetheart and the front desk staff were very helpful and understanding of our situation with an issue we had on the last day.
Stayed 7 nights in Mar 2024
Response from Team Motel 6 on Apr 12, 2024
Thank you for your feedback. We are glad that you enjoyed your stay with us. Motel 6 always strive to provide Clean, comfortable rooms and great experiences to our guests. Looking forward to see you again soon ::)

10/10 Excellent

Necole

Liked: Cleanliness, staff & service, property conditions & facilities
I can’t thank the staff enough. I was in the middle of a move from the midlands to the upstate and they allowed me to check in early. Very clean and quiet. I was able to get plenty of rest
Stayed 1 night in Apr 2024
Response from Team Motel 6 on Apr 6, 2024
Thank you for your positive feedback. We are glad you liked our staff and had an enjoyable stay with us.Looking forward to see you again soon :)

10/10 Excellent

Manoel, Coconut Creek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and New place
Stayed 1 night in Apr 2024
Response from Team motel 6 on Apr 6, 2024
Thank you for your positive feedback. Looking forward to see you :)

10/10 Excellent

Brendy

Traveled with family
Liked: Amenities
Very clean nice people in the reception I loved
Stayed 2 nights in Mar 2024
Response from Team Motel 6 on Apr 6, 2024
Thank you for your positive feedback. Looking forward to see you again :)

2/10 Terrible

Kimbely

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We arrived at Motel 6 very late after another hotel gave away our room. Staff was pleasant. First glance, our beds looked fine and room looked updated. Upon settling in, we noticed our room was quite dirty. Hair on the walls and floor, the tv had something smeared on it, the sink faucet was sticking up out of the counter (so it wiggled) and the next morning, out of the three towels we had, two were very dirty with black smears. I would not recommend.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 8, 2024
Hi Kimbely,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

6/10 Okay

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Team Motel 6 on Mar 29, 2024
Thank you for your feedback. Looking forward to see you again :)

10/10 Excellent

Jordan

Stayed 1 night in Mar 2024
Response from Team Motel 6 on Apr 12, 2024
Thank you for your feedback. Looking forward to see you again:)

10/10 Excellent

Lynne

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the resident dog who greeted me. Tasteful decor and Very clean staff were very friendly
Stayed 1 night in Mar 2024
Response from Team Motel 6 on Mar 17, 2024
Thank you for your positive feedback. We are glad you enjoyed your stay with us. Looking forward to see you super soon :)

8/10 Good

Crystie

Traveled with family
Disliked: Amenities
It was an adequate place to stay, however, the room was minimal for even a Motel 6. Phone wasn't even hooked up to the wall. Not really bad, but nothing to brag about.
Stayed 1 night in Mar 2024
Response from Team Motel 6 on Mar 17, 2024
Thank you for your feedback. Looking forward to see you again :)

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and clean.
Stayed 1 night in Mar 2024
Response from Team Motel 6 on Mar 10, 2024
Thank you for your positive feedback. Looking forward to serve you again :)

10/10 Excellent

Katelin

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Team Motel 6 on Mar 12, 2024
Thank you for your feedback. Look forward to your stay with us in future also :)

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and made sure our stay was enjoyable
Stayed 1 night in Feb 2024
Response from Team Motel 6 on Feb 26, 2024
Thank you for your positive feedback. Looking forward to your stay with us again :)

10/10 Excellent

John

Very clean property for this price point and the friendliest desk staff ever. Great launching point for Congaree National Park. I’d stay there again.
Stayed 1 night in Feb 2024
Response from Team Motel 6 on Feb 26, 2024
Thank you for your positive feedback. Looking forward to your stay with us again :)

10/10 Excellent

lashaund

Liked: Cleanliness, staff & service, property conditions & facilities
Good night rest
Stayed 1 night in Nov 2023
Response from Team Motel 6 on Feb 20, 2024
Thank you for your feedback. Looking forward to see you again :)

8/10 Good

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Team Motel 6 on Feb 17, 2024
Thank you for your positive feedback. Looking forward to see you again :)

10/10 Excellent

Breanna

Stayed 1 night in Feb 2024
Response from Team Motel 6 on Mar 25, 2024
Thank you for your positive feedback. Looking forward to see you again :)

6/10 Okay

Donna

Traveled with family
Disliked: Amenities
The Motel is newly renovated, so tidy and neat and fairly clean. However No coffee machine, No Kleenex, No shampoo or amenities at all. There is a 100.00 deposit fee, ( way too much) plus they billed me the room fee as well so did Expedia billed us the fee. Sure hope they sort this out. Rooms on the front are crazy noisy and rooms on the back too.. many Partiers. A disappointing experience.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Feb 5, 2024
Hi DonnaAfter reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Lilith#Team6

10/10 Excellent

Noah

Stayed 1 night in Jan 2024
Response from Team Motel 6 on Feb 4, 2024
Thank you for your feedback. Looking forward to see you again :)

6/10 Okay

salim

Traveled with family
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Team Motel 6 on Feb 4, 2024
Thank you for your feedback. Looking forward to see you again :)

6/10 Okay

tina

Liked: Staff & service, property conditions & facilities
The staff were very nice. The price is reasonable. The coffee was good but had to travel to the office for coffee. No coffee pot in the rooms. The floors were just mopped when I went in. Did not get all the pubic hair out of the tub. Noticed when I was showering. The alarm went off at 5 a.m. and again at 5:45 a.m. Did not like when I went for coffee at the office I met a pitbull peeing around the corner. Glad he was on a leash cause he sure gave me the eye.
Stayed 2 nights in Dec 2023
Response from Brand Experience Team on Dec 26, 2023
Hi Tina,We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Jose Jacinto

Stayed 1 night in Dec 2023
Response from Team Motel 6 on Feb 4, 2024
Thank you for your feedback. Looking forward to see you again :)

8/10 Good

tina

Liked: Staff & service, property conditions & facilities
Very friendly staff and a sweet friendly dog to greet you at the entrance. Managed by Hindus maybe. No coffee in the rooms but only in the office area. Hot water takes a long time to get warm as hot water heater is down low. Litter in the back of property on a Sat. night was not good. The room was clean and had a fridge, microwave, and TV. Floors are nice and linoleum with no carpet. Good deal for the money. I had a non smoking room.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Dec 7, 2023
Hi Tina, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith#Team6

10/10 Excellent

Maritess

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Team Motel 6 on Dec 18, 2023
Thank you for your positive feedback. Looking forward to your stay with us again:)

4/10 Poor

William

Traveled with partner
Disliked: Amenities
The property was conveniently located for our needs. But to be frank, this type of place is no more than basic accommodations. Make sure you bring all the necessary items needed for your stay as there is nothing but towels available.
Stayed 1 night in Nov 2023
Response from Team Motel 6 on Dec 4, 2023
Thank you for your feedback. We apologize for your inconvenience. As per the Motel 6 hotel policy we service coffee in the morning and provide sets of bath towel and wash towels and hand towels. For any further needs we do have vending machine for guest. Feel free to reach to our front desk any assistance.

6/10 Okay

Susan

Traveled with family
Liked: Cleanliness
Disliked: Amenities
I had high expectations of this Motel 6 because I read great reviews saying that it was fully renovated in the last 6 months. Looks like it was, but it was a sloppy renovation, e.g., the paint in our room had sloppy edges and drips onto the counter and tub; the drywall area around the bathroom door was patched REALLY sloppy, and the door didn't close. The location is right on I-26, which I didn't expect from looking at google maps; thought it was further back from the road. The new floor is plank flooring, not carpeted, which is nice in that we didn't have to worry that someone's pet had peed on it, but we could see every speck of dirt on the floor. Having said that, the plusses were that the bed and pillows were very comfortable, the sheets and towels appeared to be new-ish, and the microwave and fridge were clean and new. The internet service worked fine.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Nov 30, 2023
Hi Susan,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 Excellent

Isaac

Stayed 1 night in Nov 2023
Response from Team Motel 6 on Dec 18, 2023
Thank you for your feedback. Looking forward to your stay with us again:)

6/10 Okay

Michelle

Stayed 1 night in Nov 2023
Response from Team Motel 6 on Nov 18, 2023
Thank you for your feedback. Looking forward to serve you again :)

2/10 Terrible

Renee

Disliked: Cleanliness, staff & service, property conditions & facilities
Rude. Dirty. Over charged my credit card. Avoid
Stayed 1 night in Nov 2023
Response from Team motel 6 on Nov 12, 2023
We apologize for the inconvenience caused during your stay. The front desk asked you to pay for the security deposit of 100 which was also refunded to your card at time of checkout. The deposit policy is mentioned on all OTA platforms and thus there was no over charge on your card.

2/10 Terrible

Noelle

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not worth it
Roaches stains crack heads rather spend money on a better place stay in that trash
Stayed 2 nights in Nov 2023
Response from Team Motel 6 on Nov 14, 2023
As per our cancellation policy for the room, 1 night room rent amount is charged and not refunded. We apologize for not waiving cancellation fees. Looking forward to serve you better in future :)

10/10 Excellent

victoria

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Team Motel 6 on Nov 14, 2023
Thank you for your feedback. Looking forward to see you again :)

4/10 Poor

DENNIS

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Team Motel 6 on Nov 11, 2023
Thank you for your feedback. We apologize for the convince caused. Looking forward to serve you better in future :)

10/10 Excellent

MIa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was newly renovated. I felt safe and secure. There are cameras all throughout the facility. The room was modernized, hardwood like flooring, freshly painted. I will recommend
Stayed 1 night in Nov 2023
Response from Team Motel 6 on Nov 6, 2023
Thank you for your positive feedback. Looking forward to see you again :)

6/10 Okay

Luls

Traveled with family
Liked: Property conditions & facilities, room comfort
Al entrar a la habitación por primera vez, la misma estaba sin limpiar, toallas sucias por el piso. Nos cambiaron de habitación, y esta estaba bastante limpia.
Stayed 1 night in Oct 2023
Response from Tea Motel 6 on Nov 1, 2023
Thank you for your feedback. We apologize for the inconvenience caused. Looking forward to serve you better in future :)

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, property conditions & facilities
The non-smoking rooms definitely had previous people smoking in them and the room has absolutely not been cleaned before we arrived. Old contact lens sitting on the bathroom counter and stains on the sheets.
Stayed 2 nights in Oct 2023
Response from Team Motel 6 on Nov 3, 2023
Thank you for your feedback. We apologize for the inconvenience caused. Looking forward to serve you better in future :)

6/10 Okay

Samantha

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I didn’t like the fact that I had to ask for towels and all for my room
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 30, 2023
Hi Samantha,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Good bed
Stayed 1 night in Oct 2023
Response from Team Motel 6 on Oct 27, 2023
Thank you for your feedback. Looking forward to see you soon again :)

8/10 Good

Kimberly

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Room was recently updated but it needs handicap bars in the bathroom and a box of Kleenex would be nice. There was a pair of men's underwear on the bathroom floor.
Stayed 1 night in Oct 2023
Response from Team Motel 6 on Oct 27, 2023
Thank you for your feedback. We apologize for the inconvenience caused. Looking forward to see you again :)

10/10 Excellent

Willie

Stayed 1 night in Oct 2023
Response from Team Motel 6 on Nov 10, 2023
Thank you for your feedback. Looking forward to see you again :)

6/10 Okay

Sherita

Traveled with partner
Disliked: Amenities, property conditions & facilities
I stayed 2 nights. THERE IS NO LAKE. Keep something on your feet. The floor was soooooo dirty. The toilet was dirty. It was dried up pee under the seat. They spot clean. Only 1 working ice machine. No bulbs in the lamp. I asked for a bulb and never received it the 2 days i stayed.
Stayed 2 nights in Oct 2023
Response from Team Motel 6 on Oct 20, 2023
Thank you for your feedback. We apologize for the inconvenience caused. Look forward to serve you better in future:)

10/10 Excellent

Kendrick, Mauldin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Team Motel 6 on Oct 17, 2023
Thank you for your positive response. Look forward to see you again:)

4/10 Poor

Latasha

Traveled with partner
Disliked: Cleanliness, amenities
For starters, the shower was not the cleanest. There was mildew on the shower curtain and the room smelled "stale" overall... even after letting the air conditioner run for a while, it still smelled. There was a dirty towel hanging on the back of the door. Also, eventhough I paid through orbits and the clerk wanted a deposit for incidentals, they still charged me for the full cost of the room, and of course it'll take 3-5 days to process. Overall, it served the purpose, but I won't book there again.
Response from Team Motel 6 on Oct 20, 2023
Thank you for your message. We apologize for the inconvenienced caused. For the security deposit, as per the hotel policy the card is refunded at the check out and it takes 3- 5 business days to reflect on your bank account.( as per your bank) We recommend guest to pay in cash as it's easy to refund after inspecting the room. Once again, we are sorry for the inconvenienced caused. Look forward to serve you better in future :)