View from room

Reviews of Best Western Plus Hood River Inn

3 out of 5
Best Western Plus Hood River Inn
1108 E. Marina Way, Hood River, OR

Reviews

9.0

Wonderful

Rating 10 - Excellent. 617 out of 1003 reviews" "
Rating 8 - Good. 251 out of 1003 reviews" "
Rating 6 - Okay. 85 out of 1003 reviews" "
Rating 4 - Poor. 32 out of 1003 reviews" "
Rating 2 - Terrible. 18 out of 1003 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Jenifer

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Right on the river.
Stayed 1 night in Apr 2024
Response from Raquel V. on Apr 25, 2024
Thank you for sharing your rating and feedback, Jenifer. We hope to see you again.

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was extremely helpful and made reccomendations since it was my first time to the area. The room was clean with beautiful view. I didn’t eat at the restaurant, instead choosing to walk the river walk right outside the hotel to a local brewery. My only issue was the sounds from the hall could be heard pretty easily. I used the fan on the A/C and heat unit to dull that so it wouldn’t wake me. I would stay here again.
Stayed 1 night in Apr 2024
Response from Raquel V. on Apr 24, 2024
Thank you so much for your helpful and complimentary review, Tamara. We are so pleased that our staff was helpful and you enjoyed your stay with us. We are sorry to hear about the hall noise. Everyone is a different type of sleeper and we appreciate that you took advantage of the fan to "white noise" out any sounds. We look forward to your return!

8/10 Good

Gunjan, Beaverton

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Raquel V. on Apr 24, 2024
We appreciate you sharing your rating, Gunjan!

10/10 Excellent

Reveka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Raquel V. on Apr 23, 2024
Thank you for your perfect 5 rating, Reveka!

8/10 Good

Leo

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Most was okay, but at least in the east building, there was too much freeway noise for the rooms not facing the river.
Stayed 2 nights in Apr 2024
Response from Raquel V. on Apr 23, 2024
We are sorry to hear that your room location was noisy, Leo. Everyone is a different type of sleeper and we are happy to place you in a quieter location. We hope to see you again.

10/10 Excellent

Igor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location by the river
Stayed 1 night in Apr 2024
Response from Raquel V. on Apr 23, 2024
We are happy to see you enjoyed our riverside location, Igor. Please come and visit again!

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
So good!
Stayed 1 night in Apr 2024
Response from Raquel V. on Apr 23, 2024
Thank you for your glowing review, Jordan! Please come and visit us again.

10/10 Excellent

Cheri, Gresham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent two sessions in the pool area which was well kept and the waters were the best temperature.
Stayed 1 night in Apr 2024
Response from Raquel V. on Apr 15, 2024
Thank you for your rating and compliments, Cheri! We are pleased you enjoyed the pool as we just changed the water fresh this week. It is a very popular spot! We look forward to seeing you again.

10/10 Excellent

Allison

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location with beautiful views and facilities and very economical.
Stayed 2 nights in Apr 2024
Response from Raquel V. on Apr 11, 2024
Thank you, Allison, for sharing your perfect rating with us!

6/10 Okay

Gayle

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
We loved how clean the room was. The amenities of the room were perfect. Loved having a mini fridge.
Stayed 1 night in Apr 2024
Response from Raquel V. on Apr 8, 2024
Thank you so much for your rating and kind compliments, Gayle. We hope to see you again soon!

10/10 Excellent

Lizbeth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff is amazing
Stayed 1 night in Apr 2024
Response from Raquel V. on Apr 8, 2024
We are happy to see you had an enjoyable stay, Lizbeth! See you on your next visit!

8/10 Good

Amber

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location
Stayed 4 nights in Apr 2024
Response from Raquel V. on Apr 8, 2024
Thank you so much for sharing your rating, Amber. We hope to improve on your next visit to the area!

10/10 Excellent

amy, Vancouver

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying here, even though we come to Hood River often. Love the fact that it’s central and the restaurant is so nice! Staff, views and rooms so nice.
Stayed 2 nights in Mar 2024
Response from Raquel V. on Apr 1, 2024
Thank you for sharing your perfect rating and kind words, Amy. We are so happy we made a good impression and look forward to seeing you again.

10/10 Excellent

Devonna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great restaurant, staff and amenities! We loved our stay. We will definitely be coming back during our next stay in Hood river.
Stayed 1 night in Mar 2024
Response from Raquel V. on Apr 1, 2024
Thank you so much for your compliments, perfect rating, and promise to return, Devonna! We can't wait to see you again.

10/10 Excellent

Tia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very family friendly and beautiful!
Stayed 2 nights in Mar 2024
Response from Raquel V. on Apr 1, 2024
Thank you so much for taking the time to share your rating, Tia! We are so pleased you enjoyed your visit with us.

4/10 Poor

Eva

Traveled with partner
Ive stayed at this hotel in the past and always enjoyed my stay. This time however, i found my room outdated and the bed was awful. We were up all night and almost left at 12am once we were tired of tossing and turning. The view of the Columbia River and the hopes of waking to eagles hunting is the only reason we stayed. I will not be coming back. Just wasnt worth the price.
Stayed 1 night in Mar 2024
Response from Raquel V. on Mar 27, 2024
Thank you for your feedback, Eva. We are sorry that the room you booked online was not what you had hoped for. You previously booked a top-level room on the Executive floor so we can see where this one did not meet your needs or expectations. We are sorry to hear the bed was uncomfortable for you and will look into its condition. We wish you safe travels.

10/10 Excellent

Natalie

Stayed 1 night in Mar 2024
Response from Raquel V. on Mar 26, 2024
Thank you for your perfect rating, Natalie! We are so pleased you enjoyed your Executive River King room. We Look forward to your next visit!

6/10 Okay

MARINETTE, VANCOUVER

Traveled with partner
No free breakfast because they have a restaurant on premises but Mcdonalds a walking distance! The aircon in the room was making noises and won't call off.
Stayed 1 night in Mar 2024
Response from Raquel V. on Mar 20, 2024
Thank you, Marinette, for sharing your feedback and insights. You’re correct, we haven’t had breakfast included in our rates for about 4 years. We are sorry to hear about the air conditioning unit being noisy. Please know we are always happy to take a look and fix any problem that we can while you were here. We hope to have the opportunity to host you again.

10/10 Excellent

Rebecca, Omaha

Stayed 1 night in Mar 2024
Response from Raquel V. on Apr 8, 2024
Thank you so much for your perfect rating, Rebecca! Please come and see us again soon.

10/10 Excellent

kathy

Traveled with family
Liked: Cleanliness, property conditions & facilities
We have been staying at the best Western for years. The view is beautiful and we love shopping downtown and walking in the waterfront. The representative that checked us in was not the most personable and could have used more eye contact and engagement with us. otherwise our state was wonderful.
Stayed 1 night in Mar 2024
Response from Raquel V. on Mar 20, 2024
Thank you so much for sharing your rating and feedback, Kathy. We truly appreciate your return business and are so happy you enjoy our location. We are sorry for the poor experience at arrival and will use your comments as a training tool. Until next time, safe travels and we look forward to see you again

6/10 Okay

Linda, prosser

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
No free breakfast like usual
Stayed 1 night in Mar 2024
Response from Raquel V. on Mar 11, 2024
Thank you for your feedback, Linda. We did stop offering free breakfast in our rates back in 2020. We hope to have the opportunity to improve on your experience with a future visit. Safe travels!

4/10 Poor

Korina

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They allowed a large group of teen boys to run the halls all night long cussing and banging on doors. We called at 12 pm and again at 2pm and they said other people called too and security was coming. It continued until after 4pm. Completely ruined our stay and kept for 4 year old and myself awake. In the morning the front desk staff just apologized and didn’t offer anything else. These 12-14 year old boys were drinking and kicking our doors repeatedly
Stayed 2 nights in Mar 2024
Response from Raquel V. on Mar 11, 2024
Thank you for your feedback, Korina. We are sorry to hear your stay wasn't as restful as we had hoped. I checked with our late night staff who said the issue was addressed before midnight and he received no calls about the issue after 11:30pm. We hope to invite you back for a visit another time to improve on your experience.

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Just lovely with a great restaurant!!
Stayed 1 night in Mar 2024
Response from Raquel V. on Mar 7, 2024
Thank you, Don! We are so happy you found us and enjoyed what we have to offer. We look forward to your return!

10/10 Excellent

Dean

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, incredible view!
Stayed 2 nights in Mar 2024
Response from Raquel V. on Mar 6, 2024
We are so pleased you enjoyed your visit with us, Dean! We look forward to your return. Safe travels.

10/10 Excellent

Rebecca

Stayed 1 night in Feb 2024
Response from Raquel V. on Mar 1, 2024
Thank you, Rebecca, for sharing your perfect rating with other potential travelers. We are pleased your riverview room was exactly what you wanted. We hope to see you again soon!

8/10 Good

Marc

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Raquel V. on Feb 26, 2024
Thank you for sharing your rating about your stay, Marc. We hope to see you again!

6/10 Okay

Britne

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Raquel V. on Feb 26, 2024
Thank you for sharing your rating, Britne. We are sorry to see your stay wasn't up to our normally outstanding standards. We hope to have the opportunity to host you again and improve on your experience. Safe travels!

8/10 Good

maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. Customer service was ok the gentleman that help us was not very friendly .. other than that place is Nice .. everyone that was cheking in was getting discounts on a Dinner or Breakfast.. but like i said the gentleman was not very friendly just handed me my keys and sent me on my way.. with no Discounts on anything..
Stayed 1 night in Feb 2024
Response from Raquel V. on Feb 19, 2024
Thank you for your feedback and rating Maria. We are sorry you did not feel our staff was friendly at arrival. We no longer offer complimentary breakfast but have promotions for certain rate plans. We do hope to see you again and improve on your experience. Safe travels!

8/10 Good

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great but the coffee was terrible. 8 would get better coffee for sure!
Stayed 2 nights in Feb 2024
Response from Raquel V. on Feb 19, 2024
Thank you for sharing you rating and comments for improvement. We do hope to see you again!

8/10 Good

DONALD

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 1 bed room suite was very roomy and great views of the Columbia River.The bath room could use some upgrades.It was a little noisy probably because it was so many guests.All in all very nice and I would go back.
Stayed 1 night in Feb 2024
Response from Raquel V. on Feb 19, 2024
Thank you for your kind review and rating, Donald. We are happy you enjoyed our ADA King River Suite. We have bathroom upgrades coming up in the very near future, so I hope we have the opportunity to see you again!

6/10 Okay

Cristina

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
TV wouldn’t work but the service was good for the most part! Room was clean.
Stayed 1 night in Jan 2024
Response from Raquel V. on Feb 9, 2024
Thank you for sharing, Cristina. We are sorry to hear of your poor TV service. We are always happy to attend to the issue right away. We hope to see you again.

8/10 Good

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views and spacious rooms. Just wish breakfast was included. Restaurant in sight is pretty pricey.
Stayed 1 night in Jan 2024
Response from Raquel V. on Jan 29, 2024
Thank you for your rating and feedback, Andrea. We are pleased you enjoyed your visit with us and hope to see you again on your next trip to the area.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Raquel V. on Jan 29, 2024
Thank you so much for perfect rating, Laura. It means so much to us for you to share with other potential travelers. We look forward to your return!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Raquel V. on Jan 26, 2024
We appreciate you taking the time to share your perfect rating, Thomas!

6/10 Okay

Lois

Liked: Cleanliness, property conditions & facilities, room comfort
The stay was good other than getting stuck due to snow for another night,Not impressed with the food choices due to the restaurant thinking they were gourmet.It would have been nice to have had a few normal things on the menu.
Stayed 1 night in Jan 2024
Response from Raquel V. on Jan 22, 2024
Thank you for your rating and feedback, Lois. We are sorry that your were stuck at our property during the recent storm. We apologize that our restaurant choices were not to up to your liking. Safe travels to you.

10/10 Excellent

Michelle, Warrenton

Liked: Cleanliness, staff & service, property conditions & facilities
Great river view & amazing pool
Stayed 1 night in Dec 2023
Response from Raquel V. on Jan 22, 2024
Thank you for sharing your perfect rating and kind comments, Michelle. We are so pleased you enjoyed your visit and hope you can come visit again soon.

10/10 Excellent

Brent, Twin Falls

Stayed 1 night in Jan 2024
Response from Raquel V. on Jan 19, 2024
We appreciate you taking the time to share your perfect rating, Brent. We are so happy to see you enjoyed your visit with us!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Raquel V. on Jan 15, 2024
Thank you for sharing your 5 star rating, Jose! Please come and visit us again.

10/10 Excellent

Jean

Stayed 1 night in Jan 2024
Response from Raquel V. on Jan 15, 2024
We appreciate your perfect rating, Jean. So pleased you enjoyed your visit with us!

8/10 Good

Alicea D

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had freindly staff. It felt welcoming. It was clean and well maintained. The food and drinks were verry good.
Stayed 1 night in Jan 2024
Response from Raquel V. on Jan 8, 2024
Thank you for sharing you compliments and rating, Alicea! We are so happy you enjoyed your visit. We look forward to your return!

6/10 Okay

Doinita

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, convenient nice restaurant. Room had a window to the parking lot, We weren't adviced that our rooms were going to be on the parking lot side at any point in time. Not cool.
Stayed 1 night in Dec 2023
Response from Raquel V. on Jan 8, 2024
We are sorry that you were not aware that the room type you booked was not facing the river. All of our rooms which feature a river view, distinctly say River in the room description. We hope to have the opportunity to host you again on your next visit to the area; and accommodate you into one of our river view rooms. Safe travels to you!

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, but no breakfast incl. if booked here
The restaurant at the hotel is amazing, which makes it very sad that if you book a reservation through this site, you don't get breakfast meal vouchers... Beyond the restaurant (seriously, it's notably good - not your typical hotel breakfast), the rooms are great and comfy, wifi decent speeds and the gym and outdoor hot tub and heated pool also make this hotel a great destination!
Stayed 1 night in Dec 2023
Response from Raquel V. on Jan 8, 2024
Thank you for sharing your helpful and thorough review, Erin. We stopped including complimentary breakfast in our rates a few years ago, but do have promotions at the hotel. We are so pleased you enjoyed your stay and do hope to see you again on your next visit to the area.

10/10 Excellent

Jamie

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Dec 2023
Response from Raquel V. on Jan 5, 2024
Thank you so much for sharing your perfect rating with other potential travelers, Jamie!

8/10 Good

Christa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Raquel V. on Jan 5, 2024
We appreciate you taking the time to rate us, Christa!

10/10 Excellent

Catherine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very noisy kids in hallway late at nite
Stayed 1 night in Dec 2023
Response from Raquel V. on Jan 4, 2024
We are sorry to hear of the late night noisy children during your stay, Catherine. We are always happy to reach out to guests and alleviate the problem if you let our staff know. We hope that your stay was enjoyable and hope to see you again!

10/10 Excellent

Janna, Porterville

Traveled with family
Stayed 1 night in Dec 2023
Response from Raquel V. on Jan 4, 2024
We appreciate your perfect 5 rating, Janna! Thanks for sharing with other potential travelers!

10/10 Excellent

Todd

Liked: Property conditions & facilities
Clean & Quiet
Stayed 1 night in Dec 2023
Response from Raquel V. on Dec 30, 2023
Wonderful! Thank you for sharing, Todd. We hope to see you again.

6/10 Okay

Jackie, Centralia

Traveled with partner
Liked: Staff & service, amenities
Chose to stay here because of the views. The entrance, fitness room and jacuzzi were great. Staff was very friendly. The downside was the rundown room. Noisy furnace and many items that needed to be repaired. I informed front desk, so hopefully improvements will be made as we would like to give it a second chance in the future.
Stayed 1 night in Dec 2023
Response from Raquel V. on Dec 30, 2023
We are very sorry to hear that you felt the room was rundown, Jackie. We appreciate you bringing to our attention and hope to have you visit again soon.

10/10 Excellent

McKennon

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had everything that we needed for a quick overnight trip. Will stay again!
Stayed 1 night in Dec 2023
Response from Raquel V. on Dec 28, 2023
Your return business is what we strive for, McKennon! Thank you for sharing and we hope to see you soon.

10/10 Excellent

Emanuel

Traveled with family
Liked: Cleanliness, amenities
Stayed 2 nights in Dec 2023
Response from Raquel V. on Dec 28, 2023
Thank you for sharing your perfect 5 rating, Emanuel. We are happy to hear you enjoyed your visit. We look forward to your return!