Garden

Reviews of Columbia Gorge Hotel and Spa

3.5 out of 5
Columbia Gorge Hotel and Spa
4000 Westcliff Drive, Hood River, OR

Reviews

9.0

Wonderful

Rating 10 - Excellent. 596 out of 971 reviews" "
Rating 8 - Good. 248 out of 971 reviews" "
Rating 6 - Okay. 81 out of 971 reviews" "
Rating 4 - Poor. 29 out of 971 reviews" "
Rating 2 - Terrible. 17 out of 971 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views around the property were beautiful and a great location to run in and out of town. Very helpful and friendly staff.
Stayed 1 night in Mar 2024
Response from ak on Mar 26, 2024
Happy to read that you had a fine time here in Hood River. Please come back to see us.

10/10 Excellent

Melodie

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful relaxing stay.
Stayed 1 night in Mar 2024
Response from ak on Mar 27, 2024
made our day, Melodie. Thank you for sharing!

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were planing on having pedicures, but didn’t know to schedule ahead and would have enjoyed having Sunday as an option. We will keep this property at the top of our list!
Stayed 1 night in Mar 2024
Response from ak on Mar 26, 2024
and we'll make sure you get that pedicure. Thanks for the visit.

8/10 Good

Keith

Traveled with partner
Great location for scenery and ongoing travel.
Stayed 1 night in Mar 2024
Response from ak on Mar 24, 2024
Happy to hear that you had fine visit. Please come back to visit us again.

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very pleasant overnight stay. Beautiful views right near the river. Friendly staff. The 103 year old hotel has lots of character. I highly recommend.
Stayed 1 night in Mar 2024
Response from ak on Mar 13, 2024
Thank you Michael. We hope to see you back.

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning building, stunning interior design. Has been kept up immensely well. Rooms and colors are divine, classic and traditional with a touch of modernity. Worth each penny - especially for the epic views of the gorge. Cheers!
Stayed 1 night in Feb 2024
Response from ak on Mar 2, 2024
Thank you James. It looks like we were able to meet your expectations. Please come back to see us.

8/10 Good

Spence

Stayed 2 nights in Jan 2024
Response from ak on Feb 22, 2024
Thank you for staying with us.

10/10 Excellent

rhiannon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the old elevator as inconvenient as it might be for others. The historic aspect brought a lovely touch to our valentines week treat. Beautiful gardens to walk and a great cliff side view overlooking the river.
Stayed 2 nights in Feb 2024
Response from ak on Feb 21, 2024
We're thrilled to hear that youenjoyed your time here in Hood River. We hope to see you back soon.

6/10 Okay

Gia

Traveled with partner
Pretty grounds. Tepid shower, coffee and staff
Stayed 2 nights in Feb 2024
Response from ak on Feb 20, 2024
Thank you for your comments.

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Built in 1921 and a national historic landmark. Very beautiful!
Stayed 1 night in Feb 2024
Response from AK on Feb 19, 2024
happy that you enjoyed your time in Hood River.

2/10 Terrible

Jaime

Stayed 2 nights in Feb 2024
Response from ak on Mar 20, 2024
Thank you

10/10 Excellent

Stephanie

Stayed 1 night in Jan 2024
Response from ak on Mar 20, 2024
Thank you

6/10 Okay

Annette

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from ak on Jan 18, 2024
Thank you for sharing.

10/10 Excellent

Emily

Business traveler
Stayed 1 night in Jan 2024
Response from ak on Jan 10, 2024
Thank you.

10/10 Excellent

Amber

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from ak on Dec 26, 2023
WE ARE HAPPY THAT YOU ENJOYED YOUR STAY.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming Boutique Hotel
This was our first stay at the Columbia River Gorge Hotel and Spa. It was delightful from beginning to end. The gorgeous decorations of the season, a piano player on Sunday, the food and service were wonderful. Its full of charming touches of yesteryear, as well as lots of modern touches with lighting and furnishings. We hated to leave. We'll be back soon!
Stayed 2 nights in Dec 2023
Response from ak on Dec 20, 2023
We are so happy to hear that you enjoyed your visit. We're looking forward to your next one.

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from ak on Dec 16, 2023
Thank you

10/10 Excellent

chris s

Stayed 1 night in Dec 2023
Response from ak on Dec 16, 2023
Thank you

10/10 Excellent

Constance

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel lived up to the great reviews. It is a charming historic hotel. We visited in early December and the hotel was festooned in holiday cheer with lights and decorations. The hotel gets it right with comfy mattresses, a nice variety of pillows, thick towels, a fridge, decent restaurant with a view of the river. Sitting by the with a glass of wine before dinner was a delight on a cool evening. No complaints. We will be back.
Stayed 1 night in Dec 2023
Response from ak on Dec 10, 2023
Thank you Constance,We're delighted to hear that you enjoyed your visit. We're looking forward to your next visit.

6/10 Okay

Catherine

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful hotel, horrible customer service.
Have enjoyed our stays in the past. Although, this trip was disappointing. Michal,(an older lady that was servicing the brunch on Sunday was horrible!). In fact there were two servers that morning who are in desperate need of customer service training. The manager of the hotel, Alp, need help in that same area The hotel is absolutely breathtaking. These three individuals need to go!
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 6, 2023
Dear Catherine,Thank you so much for the feedback. It's always wonderful to welcome back repeat guests, and you're no exception. That being said, providing attentive, friendly service is always our goal, so it's unfortunate to hear that this wasn't reflected during your visit. We will be sure to discuss your comments internally and make improvements where necessary. Please consider coming back to join us again soon; we know that we can impress you.

10/10 Excellent

Todd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the most beautiful place to stay in Hood River.
Stayed 1 night in Dec 2023
Response from ak on Dec 8, 2023
Thank you so much.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from ak on Dec 8, 2023
Thank you

2/10 Terrible

Heriberto

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from ak on Dec 17, 2023
Thank you, Chris.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful old hotel with great Christmas lights around the property, cliffs and waterfall. Very pet friendly as well.
Stayed 1 night in Nov 2023
Response from ak on Dec 2, 2023
Thank you

10/10 Excellent

Jacque

Stayed 1 night in Nov 2023
Response from ak on Dec 16, 2023
Thank you.

10/10 Excellent

Judith

Stayed 1 night in Nov 2023
Response from alpk on Nov 16, 2023
thank you

10/10 Excellent

James N P

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful location to celebrate our 44th anniversary.
Stayed 2 nights in Nov 2023
Response from ALPK on Nov 13, 2023
We are happy that we've met your expectations. We're also looking forward to have you back on the 45th!

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from ak on Nov 13, 2023
thank you

8/10 Good

Carmen, Vancouver

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really wish they'd provide coffee maker in your room. A carafe with tepid warm coffee in the lobby doesn't cut it
Stayed 1 night in Nov 2023
Response from alp on Nov 6, 2023
Thank you for your review. We'll definitely take your suggestion into consideration.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very nice. No coffee though
Stayed 1 night in Nov 2023
Response from ak on Nov 2, 2023
Hi Michael. Thank you and I hope you did not miss the coffee in the lobby.

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing special place.
Stayed 1 night in Oct 2023
Response from ak on Nov 2, 2023
Thank you. We're glad that you like.

10/10 Excellent

James, Portland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel with lots of history (100 years). Beautiful location right on the Columbia River and close to Hood River downtown. Room was spacious, restaurant was excellent (only ate breakfast), and hotel grounds were beautiful. I will definitely stay there again. (Hint: Book directly with the hotel. Orbitz charged an extra $20 fee).
Stayed 1 night in Oct 2023
Response from ak on Nov 1, 2023
Thank you for the kind words. We're looking forward to your next visit.

10/10 Excellent

Bonnie

Stayed 1 night in Oct 2023
Response from ak on Dec 2, 2023
Thank you

10/10 Excellent

Elodia Guzman

Stayed 1 night in Oct 2023
Response from ak on Nov 19, 2023
Thank you!

10/10 Excellent

MAUREEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic hotel in a beautiful setting
Beautiful hotel. Great location close to lots of hiking. Staff were lovely. Dinner was excellent. We enjoyed exploring some of the Grimm series history in the region.
Stayed 1 night in Oct 2023
Response from ak on Oct 29, 2023
Thrillred to read that you had an enjoyable stay. Thank you for the comments and we look forward to seeing you back.

10/10 Excellent

Kim

Stayed 1 night in Oct 2023
Response from alp on Nov 16, 2023
Thank you

10/10 Excellent

Jan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the property and the landscape around the property are superior. It is beautiful and fun to walk around the property even on a rainy morning. The room itself is clean and nice and the hotel is well preserved. We overlooked no microwave in the room when booking and that would have been very handy to have had for eating breakfast in the morning. Didn't want to take valuable time to eat in a restaurant in the morning but not many food choices heading east visiting all the waterfalls. Overall, very nice historic hotel!
Stayed 1 night in Oct 2023
Response from ak on Oct 29, 2023
Thank you for your kind words. We look forward to your next visit.

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location and grounds. Dinner- lovely. Room smaller but comfy, romantic. Wife could hear others at night, i could not...
Stayed 1 night in Oct 2023
Response from ak on Oct 29, 2023
it looks like you enjoyed your stay. We look forward to seeing you back.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from ak on Oct 29, 2023
thank you

10/10 Excellent

Miroslava

Stayed 1 night in Oct 2023
Response from ak on Oct 29, 2023
Thank you

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from ak on Oct 29, 2023
Thank you

10/10 Excellent

alex

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good stay apparently i saved 150 so that was cool woul go back again
Stayed 1 night in Oct 2023
Response from ak on Oct 20, 2023
Happy that you enjoyed your time here.

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from ak on Oct 19, 2023
Thank you!

10/10 Excellent

G.D.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice grounds and history of the hotel
Stayed 1 night in Oct 2023
Response from alpk on Oct 19, 2023
Thank you!

8/10 Good

Judith, Acton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a lovely spot overlooking the river. Unfortunately our room was on the highway side (which they describe as garden view), so was quite noisy from the highway traffic. The room was small but pleasant and the staff was very friendly. One major quirk is that there is only one elevator and it must be operated by a staff member. There are no ground floor rooms, so if you have mobility issues and don't want to have to call for the elevator every time you want to come and go from your room, this is not the hotel for you.
Stayed 2 nights in Oct 2023
Response from ak on Oct 19, 2023
Hello Judith,Thank you for sharing your experience.

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is stunning. Waterfall, waterfowl, flowers, streams, Columbia River, benches, games.
Stayed 2 nights in Sep 2023
Response from ak on Oct 13, 2023
We are thrilled that you had a fun time here at the Columbia Gorge Hotel and Spa. We're looking forward to your next visit.

8/10 Good

BONNIE, Gresham

Stayed 1 night in Oct 2023
Response from ak on Nov 2, 2023
Thank you.

10/10 Excellent

charles

Stayed 2 nights in Oct 2023
Response from ak on Nov 1, 2023
Thankyou

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely refitted older hotel
Stayed 2 nights in Oct 2023
Response from alpk on Oct 11, 2023
Thank you

6/10 Okay

Courtnie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated property, beautiful art-deco theme. Only issue were all the bugs in our room. Little beetles and stink bugs all over.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 10, 2023
Dear Courtnie,Thank you for staying with us. It is great to hear that you enjoyed the decor in our modern accommodations. The issue you raise regarding pests is a very serious one, and we will be conducting a thorough investigation of our accommodations to ensure there are no unwanted visitors anywhere on the property. Please allow us another opportunity to provide the stellar experience we know we can deliver.