Seasonal outdoor pool, sun loungers

Reviews of Columbia River Hotel, Ascend Hotel Collection

2.5 out of 5
Columbia River Hotel, Ascend Hotel Collection
3223 Bret Clodfelter Way, The Dalles, OR

Reviews

7.6

Good

Rating 10 - Excellent. 304 out of 1001 reviews" "
Rating 8 - Good. 340 out of 1001 reviews" "
Rating 6 - Okay. 179 out of 1001 reviews" "
Rating 4 - Poor. 115 out of 1001 reviews" "
Rating 2 - Terrible. 63 out of 1001 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Iryna

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Received rooms with pool view but asked for river view and staff was very friendly and changed our rooms with no problem at all. Were there in March but I must say in the summer time would be more enjoyable to use pool and courtyard. Have good dining options.
Stayed 1 night in Mar 2024
Response from Kristi on Mar 25, 2024
I'm glad to hear that the staff was able to accommodate your request promptly and with a friendly attitude. We always strive to enhance our guests' experiences, and we appreciate your input. We look forward to welcoming you back in the future, perhaps during the summer months, to enjoy those emenitites to the fullest.

10/10 Excellent

Lisandra

Liked: Cleanliness, staff & service
It will be nice when they are done with the remodel.
Stayed 1 night in Mar 2024
Response from Kristi on Mar 18, 2024
Thank you for leaving us an amazing review, come back soon to see the progress of the renovations!

10/10 Excellent

Savannah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property was amazing, great service from staff. 10/10 would recommend !
Response from Krisi on Mar 11, 2024
Thank you for your kind words! We're thrilled to hear that you had an amazing experience at our property and received excellent service from our staff. Your recommendatin means the world to us! We look forward to welcoming you back in the future.

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wait at the restaurant was a bit longer than anticipated- not the wait per say, but the wait to be greeted was not a good experience. After the wait, service was good and food was decent.
Stayed 1 night in Mar 2024
Response from Kristi on Mar 5, 2024
We apologize for the extended wait you experienced before being greeted at the restaurant. We appreciate your feedback and are glad to hear that once you were attended to, the service and food met your expectations. We'll let the manager of the restaurant know of the issues you experienced and thank you for bringing it to our attention.

10/10 Excellent

Jaime

Liked: Cleanliness
Was nice a welcoming
Stayed 1 night in Jan 2024
Response from Kristi on Feb 20, 2024
Thak you for your kind words! We're delighted to hear that you found our hotel nice and welcoming. Your satisfaction is our top priority, and we look forward to welcoming you back again soon. If there's anything we can do to enhance your experience, please let us know.

2/10 Terrible

Teri

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Kristi on Jan 17, 2024
I would love to hear about your stay with us. Please feel free to call , so we can discuss your recent stay.

8/10 Good

Dave

Traveled with partner
Liked: Staff & service, amenities
Probably is at nice location on the river, not many river view rooms. Currently property is under renovation, so noise level is high, cleanliness & appearance is low.
Stayed 1 night in Dec 2023
Response from Kristina on Jan 17, 2024
Thank you for your feedback. We appreciate your acknowlegment of our nice river location. We apologize for the inconvenience caused by renovations and the associated noise levels. Your concerns about cleanliness and appearance are noted, and we're actively working to address these issues. We value your input and hope to provide an improved experience in the future.

6/10 Okay

SILVIA

Stayed 1 night in Dec 2023
Response from Kristi on Dec 20, 2023
Thank you for taking the time to leave us a review!

10/10 Excellent

Leonard

Stayed 1 night in Sep 2023
Response from Kristina on Jan 17, 2024
Thank you so much for your review!

8/10 Good

nicholas

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Kristi on Dec 14, 2023
Thank you for taking the time to leave us a review. We hope to see you again soon!

8/10 Good

mark

Traveled with family and small children
Liked: Cleanliness
very quiet room. large room. GREAT PRICE!!
Stayed 2 nights in Nov 2023
Response from Kristi on Nov 29, 2023
Thank you for taking the time to leave a response. We are very happy to hear you liked your room and enjoyed your stay with us. Stay with us again soon to see the exciting changes!

2/10 Terrible

Lee

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Even under construction you can do better!
Toilet didn’t work, lights flickered, my moms room heat didn’t work, lobby had no chairs to sit in for my disabled mother, hand rails were poor shape and hurt my mothers hands when using the
Stayed 1 night in Nov 2023
Response from Kristi on Nov 22, 2023
I'm sorry about your recent experience with us during your stay. We will address these issues immediately. Feel free to call us regarding your stay.

6/10 Okay

Holly

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
the property is under construction. the room, we expected didn't come with view, we had to change rooms. the second room had cobwebs around the ceiling and stains on the furniture. we got a flat tire from the construction and I got food poisoning from the on-site restaurant... not the best anniversary trip we've ever had.
Stayed 2 nights in Nov 2023
Response from Kristi on Nov 22, 2023
Thank you for your feedback. I'm sorry you didn't receive the best guest experience with us.We are still in the process of renovating guest rooms, please feel free to notify the front desk if you are unhappy with your room. We hope to see you again soon.

8/10 Good

Renee

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I came for a girls' weekend and stayed in a room with a girlfriend. Our room was much nicer than our friends' room next to us. I am really glad to see that the hotel is being updated and I can't wait to see what the final result looks like.
Stayed 1 night in Nov 2023
Response from Kristi on Nov 15, 2023
Thank you for sharing your experience with us. We are happy to hear you are as excited as we are about the renovations. Can't wait to have you as a guest again to see the progress.

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newly renovated. Bed very nice
Stayed 1 night in Nov 2023
Response from Kristi on Nov 8, 2023
Thank you for your review. We are happy to hear you were satisfied with our newly renovated rooms. We hope to see you again soon!

4/10 Poor

Byron

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
TV Cable Channels were frozen Door Jam at bathroom was missing and a nail was exposed Food in dining area was poor at best for the price No soap, shampoo in holders The reservations said river view, but it was not! The lady at the front desk in the morning was “stand off ish” and acted like we were a pain! I’ve never complained about a place I’ve stayed before, but this was poor at it’s best!
Stayed 1 night in Nov 2023
Response from Kristi on Nov 8, 2023
I'm sorry to hear you didn't enjoy your stay with us. We have fixed the above issues and again I'm sorry you didn't receive the best guest experience with us. We do hope you come back again soon.

8/10 Good

Joshua, RIDGEFIELD

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and the location was quiet and comfortable. Our room had a full trash can under the suite sink however and the local TV channels were frozen during our entire stay. Our overall stay however was pleasant and we will stay here as we have stayed here several times before.
Stayed 1 night in Nov 2023
Response from Kristi on Nov 8, 2023
Thank you for taking the time to leave us a review. We have fixed the issues with the tv's, I have also talked with our housekeeping department on final room checks. Please notify the front desk if you have any issues during your stay with us. We hope to see you again soon.

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Kristi on Nov 1, 2023
Thank you for leaving us a review! We hope to see you again soon!

8/10 Good

Bonita

Traveled with family
Liked: Cleanliness, amenities
It was a good price and was comfortable. Beds were great.
Stayed 1 night in Oct 2023
Response from Kristi on Oct 25, 2023
Thank you for taking the time to leave us a review. We are happy to hear about your recent stay with us. We hope to have you as our guest again soon.

8/10 Good

Matthew

Stayed 1 night in Oct 2023
Response from Kristina on Oct 20, 2023
Thanks for your review

10/10 Excellent

jessie

Traveled with group
Liked: Cleanliness, staff & service, amenities
Very happy
Response from Kristina on Oct 18, 2023
Thank you for taking the time to leave us a review! We are pleased to see you enjoyed your recent stay with us and we hope to see you again soon.

4/10 Poor

Dave

Disliked: Property conditions & facilities
Disappointed fishermen
No shampoo or body soap in dispensers Bag breakfast was a joke Could at least had a few tables and microwave in lobby Had to go back to room to heat up a package bfk sandwich
Stayed 1 night in Oct 2023
Response from Kristi on Oct 16, 2023
thank you for your feedback. We are in the process of switching over products, I will make sure we are being more dilegent when checking rooms. Please feel free to call the front desk if you are ever out of product.

6/10 Okay

David

Traveled with partner
noine
Stayed 1 night in Sep 2023
Response from Kristina on Oct 11, 2023
Thank you for taking the time to leave us a review!

8/10 Good

Lauren

Liked: Cleanliness, staff & service
Construction on property but a decent quiet hotel on our tour of the Pacific Northwest!
Stayed 1 night in Oct 2023
Response from Kristina on Oct 11, 2023
Thank you for sharing your experience with us. We hope to see you again.

8/10 Good

Tina

Liked: Cleanliness, staff & service
All I can say is I hope the renovations will help them. Everything was in disarray.
Stayed 1 night in Aug 2023
Response from Kristi on Oct 6, 2023
Thank you for taking the time to leave a review. Please excuse the look as we are still undergoing renovations. We are getting closer to a finish and we hope you will be back to see the new look.

6/10 Okay

Ronna

Disliked: Staff & service, amenities
Close to freeway...too close to noisy traffic. Pricing should reflect the renovation.
Stayed 1 night in Oct 2023
Response from Kristi on Oct 2, 2023
Thank you for your feedback. We can swith rooms with you to a quieter area for the future. We hope to have you as our guest again in the future.

10/10 Excellent

Jennifer

Stayed 1 night in Sep 2023
Response from Kristi on Oct 25, 2023
Thank you for taking the time to leave us a review! We hope to see you again soon.

8/10 Good

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kristi on Sep 29, 2023
Thank you for leaving a review, hope to see you again soon.

10/10 Excellent

Timothy

Stayed 1 night in Sep 2023
Response from Kristi on Oct 2, 2023
Thank you for your review!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay.
Renovations were being done to the front lobby, but our stay was still very pleasant. Clean, quiet, comfortable room. Excellent service and very friendly waitresses at the restaurant. And the room rate was fantastic. We will stay here again.
Stayed 1 night in Sep 2023
Response from Kristi on Sep 27, 2023
Thank you so much for taking the time to leave us a review. We are pleased to hear about your recent stay with us and we hope to have you as a guest again in the near future.

6/10 Okay

Marlene

Liked: Cleanliness
No food in the morning
The hotel was under construction. No signs where the lobby was. The morning breakfast was terrible. There were no food items left. And there was no coffee. Nobody refilled the food items and the coffee. We had to run next door to a fast food restaurant to just get some breakfast.
Stayed 2 nights in Sep 2023
Response from Kristi on Sep 26, 2023
Thank you for taking the time to leave us a review. We will talk to the appropriate department and find out what happened at breakfast. I apologize for the inconvenience this caused and we hope to see you again in the near future.

6/10 Okay

Douglas

Stayed 1 night in Sep 2023
Response from Kristi on Oct 16, 2023
Thank you for leaving a review!

8/10 Good

milcia

Liked: Cleanliness, staff & service, property conditions & facilities
I was not told that we had to request to have your room cleaned.bath towels were very cheap quality and ruff.bed was was excellent and comfortable. We stayed 4 days and room was only cleaned twice because we requested those 2 days.😐
Stayed 4 nights in Sep 2023
Response from Kristi on Sep 25, 2023
Thank you for taking the time to leave a review. Yes, we do offer stay over service upon request, I'm sorry you were not informed of this at check-in. We will be more diligent on delivering information to our guest on amenities offered. Thank you again for your feedback and we hope to see you again in the near future.

2/10 Terrible

Tim, Hood River

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Sept 16/17th had Construction all day long until 7:45p even on Sunday night, nail guns, saws, tile saws we couldn’t hear to check in? I feel sorry for the employees trying to check us in between the tile saw… electric cords and air lines across entry walk ways to check in area… totally unsafe! An elderly woman got caught up in the lines very scary… I asked for a manager no response so far… our room 214 smelled like urine and carpets are sticky and stained should have left the room but no other rooms available so my wife sprayed the rugs and floors with Lysol bad stay! Don’t stay here! I must say that the staff was friendly and seemed to be embarrassed of the unsafe condition the guests are being subjected to… Tim
Stayed 2 nights in Sep 2023
Response from Kristina on Sep 20, 2023
Thank you for taking the time to leave a review. We take safety concerns very seriously and will be inspecting said area.We are also doing room renovations and will be replacing the rooms that have carpet into LVT flooring. Thank you for staying with us.

10/10 Excellent

Tacine

Liked: Cleanliness, property conditions & facilities
With the construction going on it was unsafe getting in and out. Other than that, it was excellent all the way around.
Stayed 1 night in Sep 2023
Response from Kristi on Sep 18, 2023
Thank you for taking the time to leave us a review. We are undergoing renovations and we have put more signage up to help navigate through the process.We hope to see you again in the near future.

2/10 Terrible

Marina

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was not hospitable at all and no elevator
Stayed 1 night in Sep 2023
Response from Kristi on Sep 20, 2023
Thank you for taking the time to leave us a review. I'm sorry you didn't have an enjoyable experience with us during your stay. I will be going over some training exercises with our staff on customer service and what it means to be hospitable. We do hope to see you again in the near future. Thank you for staying with us.

10/10 Excellent

Vivian

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Desk Clerk was very nice at check-in. Maybe give out Information Maps Showing Room number Ice Machines location Restaurant Breakfast place & hours Amenities Hotel is under renovations...so a little inconvenient upon parking for check-in at this time & Entrance not clearly marked.
Stayed 1 night in Sep 2023
Response from Kristi on Sep 18, 2023
Thank you for your feedback! It is important to find ways to better improve our guests stays. More signage has been added and guest maps are also available at the front desk. We hope to have you as a guest again soon.

6/10 Okay

Traci

Liked: Staff & service, room comfort
Under construction but was not a problem. Issue was our drain for the shower didn't drain well. Other than that no complaints, can tell they are renovating.
Stayed 1 night in Sep 2023
Response from Kristi on Sep 18, 2023
Thank you for taking the time to leave us a review. We have remedied the issue with the drain. Sorry for the inconvenience this caused during your stay with us. Can't wait to have you back as a guest to see the progress of the renovations.

10/10 Excellent

Daniel

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Kristi on Nov 1, 2023
Thank you for taking the time to leave us a review! Come back soon!

4/10 Poor

Kim

Disliked: Property conditions & facilities
Vacation
Hotel was convenient on our travel. They were doing construction and on the outer entrance to the building had caution tape blocking the lobby area. People were smoking right outside our room making it hard for us to sleep and breath at times.
Stayed 1 night in Sep 2023
Response from Kristi on Sep 16, 2023
Thank you for leaving us a review, your feedback is important to us!We are currently undergoing renovations and do have some areas blocked off for guest safety, we do apologize for the inconvenience this caused you during your stay.If at any time you are experiencing an issue you can always notify the front desk so we can make your stay more enjoyable.We hope to have you as our guest again in the near future.

10/10 Excellent

Christopher

Liked: Staff & service, amenities, property conditions & facilities
The room was surprisingly large
Stayed 1 night in Sep 2023
Response from Kristi on Sep 16, 2023
Thank you for taking the time to leave us a review!

10/10 Excellent

Penny

Traveled with group, Business traveler
Despite major construction to walk through checkin was relatively easy even though it was all done from a temporary desk in an empty room surrounded by plastic walls. Our room was clean and comfortable but next to be on the upgrade list.
Stayed 1 night in Sep 2023
Response from Kristi on Sep 13, 2023
Thank you for taking the time to leave a review. We are happy to hear that your recent stay with us was pleasurable despite our renovations taking place. We hope to see you again in the near future.

6/10 Okay

Joe

Traveled with family
Disliked: Staff & service, property conditions & facilities
The remodeling made the property nearly unworkable. I waited in line for over an hour to get registered. The room and bed were good, but the floor wasn't cleaned well. The breakfast was bare bones and there were no tables or chairs, so had to try to carry it back to the room through locked doors with our hands full. We should have been informed of these problems when we were making reservations, or better yet, it the motel should have closed until able to provide adequate service!!!
Stayed 2 nights in Sep 2023
Response from Kristi on Sep 6, 2023
Thank you for taking the time to provide us with feedback from your recent stay. We are working hard to get the renovations done in a timely manner. We are truly sorry for the inconvenience this caused you and we hope you stay with us again in the future.

8/10 Good

Ron

Traveled with family
Liked: Amenities, property conditions & facilities
Easy to find. Still smelled smoky, but I get that. A/C was noisy.
Stayed 1 night in Sep 2023
Response from Kristina on Sep 5, 2023
Thank you for taking the time to leave us a review! We are happy to see you enjoyed your stay with us and hope to see you again in the near future.

6/10 Okay

crystal

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kristina on Sep 5, 2023
Thank you for your review.

6/10 Okay

Victor

Stayed 1 night in Sep 2023
Response from Kristi on Sep 25, 2023
Thank you for your review!

4/10 Poor

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Kristi on Sep 3, 2023
Thank you for taking the time to leave a review.

10/10 Excellent

Jeanah

Stayed 1 night in Aug 2023
Response from Kristi on Sep 3, 2023
Thank you for your review!

10/10 Excellent

Landon

Stayed 1 night in Aug 2023
Response from Kristi on Sep 3, 2023
Thank you for your review, hope to see you again soon!

4/10 Poor

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Kristina on Aug 29, 2023
Thank you for your review!