Ratings based on 582 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified travelerfrom Cleveland Ohio

American Girl Weekend

Posted Apr 27, 2015
Pros: Nearness to Easton Mall
Cons: Warmer pool
Location: Easton mall close Many good eateries but need car to get there
Room clean. Close to Easton. Pool a little cold. Breakfast excellent.
1 out of 5
Recommended
for Everyone
by A verified travelerfrom Massillon, OH

Disgustingly dirty, rude staff and horrible smell

Posted Apr 26, 2015
There were "white" spotted stains on the chair and a dead bug in our night stand. When I pulled the bed back from the wall it looked like they hadn't swept in a while. I checked out the same night (went to a show ..5 hrs) seeing I was upset, they didn't ask why. I showed them the pictures and they didn't care or apologize! They didn't even offer a solution! Just took the key cards.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom b

very accomadating

Posted Apr 20, 2015
First roomed smoked in. Changes immediately. Rooms are very small. But clean. Great staff. Good breakfast. Easy to get to
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 16, 2015
The employees were very helpful and professional. From the night staff to the women running the complimentary breakfast. We will stay here again. Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 15, 2015
Pros: Convencient and close to airport
We just needed to stay close to the airport since we had an early flight in the morning. Staff was friendly and hotel was clean.
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to airport.

Posted Apr 7, 2015
Little sound proofing from room above. Staff friendly. Not sparkling clean but acceptable.
2 out of 5
by A verified traveler

Passing Through

Posted Apr 3, 2015
Pros: Convenient to the airport
Cons: Enforcement of rules regarding unattended children. There must be some??
Location: Hotel is convenient to the airport but not on the airport grounds.
Like a lot of Best Westerns this hotel is not a quality build. I was only there one night because I had a red-eye flight the next morning. There appeared to be a lot of local patrons at the hotel and a lot of kids running the halls unattended well into the night. Walls are very thin and the noise level at the hotel is very high. Would look elsewhere if I had to stay in the area again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Detroit, MI

Nice Hotel

Posted Mar 27, 2015
Pros: Its centrally located from the mall and nice places to eat
Cons: Everything was very nice
Location: Mall 6 mins away
I did have a issue when I first arrived and Expedia stepped in and quickly gave me another place to stay and the second night was stayed at the Best Western and I really enjoyed it and they gave me a jacuzzi room. The room was clean. They allowed me to check in early. Its minutes from this HUGE mall area. It was so close that everything we chose to do was right in that area and were able to go back to the room in between time and didn't mind the drive back. I would/will definitely stay there again. I didn't get up earlier enough for breakfast but I heard it was good.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 23, 2015
Pros: the location was good and it was kept up really well.
Cons: a little more space in the breakfast are to prepare your food.
Location: Not far from the Easton Mall.
it was awesome. the hotel staff was friendly and helpful.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Parkersburg, WV

Quiet and comfortable

Posted Mar 20, 2015
Pros: see above
Cons: for our short stay, we had everything we needed. Clean room, quiet room, hot breakfast, friendly staff. So for us, I would say nothing.
Location: port columbus airport. things to do near by - couldn't tell you. we were in at 9 p.m. and out by 7:30 a.m.
My daughter and I arrived around 9 p.m. on a Friday night as we were in town for her travel team volleyball tournament. The room was comfortably warm and very clean after we had checked in. The beds were comfortable. So comfortable that I fell asleep in the clothes I arrived in and did not realize I had even fallen asleep until midway through the night. The room was also very quiet, even situated near a major airport, we did not hear a plane arriving or leaving until we visited the lobby. The breakfast area was clean and there was plenty in terms of choice and availability. Checkout was quick. The staff was friendly and helpful.