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Reviews of Cambria Hotel Columbus - Polaris

3.5 out of 5
Cambria Hotel Columbus - Polaris
9100 Lyra Dr, Columbus, OH

Reviews

8.8

Excellent

Rating 10 - Excellent. 592 out of 960 reviews" "
Rating 8 - Good. 234 out of 960 reviews" "
Rating 6 - Okay. 75 out of 960 reviews" "
Rating 4 - Poor. 35 out of 960 reviews" "
Rating 2 - Terrible. 24 out of 960 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good stay. When I went to the pool, when I got out there were no clean/dry towels.
Stayed 1 night in Mar 2024
Response from Gene, Director of Sales on Apr 22, 2024
Thanks for staying with us and taking time to complete a survey. Hope to see you soon.

8/10 Good

Rachelle

Liked: Cleanliness, property conditions & facilities
Nice and clean hotel.
Stayed 2 nights in Apr 2024
Response from Gene, Director of Sales on Apr 16, 2024
Rachelle - Thank you so much for taking time to complete a survey. We hope to see you again soon.

8/10 Good

jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property will stay again
Stayed 3 nights in Apr 2024
Response from Gene on Apr 11, 2024
Thank for taking the time for the review. Looking forward to having you back again.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Clean very clean.
Stayed 1 night in Apr 2024
Response from Gene on Apr 8, 2024
Thank you for staying with us and the awesome review. We hope to see you again soon.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Gene on Apr 9, 2024
Thank you for the 5/5! We do hope you can join us again soon. Safe Travels.

10/10 Excellent

Brett

Liked: Amenities, property conditions & facilities
Close to a lot of places to see!
Stayed 1 night in Apr 2024
Response from Gene on Apr 8, 2024
Wow, 5/5, Thank you.We appreciate your stay with us. See you soon.

6/10 Okay

Mayank, Indian Land

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Low dining options. Breakfast ended too quickly. Front desk check-in at late night was easy and a great experience. Trying to get breakfast in the AM was a poor experience.
Stayed 1 night in Mar 2024
Response from Gene on Apr 8, 2024
I am so sorry breakfast was not an enjoyable experience for you. We strive for perfect guest satisfaction. I do apologize. I do hope you give us another chance.

10/10 Excellent

Kyle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and affordable
Stayed 1 night in Apr 2024
Response from Gene on Apr 8, 2024
Thank you for the 5/5. We are so happy you enjoyed your stay with us.

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Gene on Apr 8, 2024
Thanks for staying with us and the awesome rating. We sure hope you will return.

10/10 Excellent

Mia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Gene on Apr 8, 2024
Mia, Thank you for the 5/5. We do appreciate it. Hope to see you again soon.

10/10 Excellent

Amarrae

Liked: Cleanliness, staff & service, property conditions & facilities
Nice last minute stay. Great location, nice fitness center & pool hours.
Stayed 1 night in Apr 2024
Response from Gene on Apr 5, 2024
Amarrae -Thank you for your review. We are so happy you enjoyed your stay with us. Hope to see you again soon.

10/10 Excellent

Mireya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful.
Stayed 2 nights in Mar 2024
Response from Gene on Apr 3, 2024
Thank you so much for staying with us. Hope to see you again.

10/10 Excellent

Jacqueline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very clean and nice place to stay. Will definitely be coming back here again. Shopping area within 5 minutes alimg with many restaurants in the area to choose from. Staff was very friendly.
Stayed 1 night in Mar 2024
Response from Gene on Mar 29, 2024
Jacqueline -Thank you for taking time with your feedback. We appreciate your comments. Hope to see you again.

10/10 Excellent

Russ

Liked: Cleanliness
Great
Stayed 3 nights in Mar 2024
Response from Gene on Apr 3, 2024
Thank you for your rating, we appreciate it. Hope you visit us again.

10/10 Excellent

Tom

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The hotel was supposed to have a breakfast buffet. When we were ready for breakfast, there was no buffet but instead a small cafe available. We were very disappointed at the false advertisement. The website should always be correct for the hotel.
Stayed 1 night in Mar 2024
Response from Gene on Mar 29, 2024
Tom -I am so sorry we disappointed you. We are presently working on updating our web-site and other social media out-lets. We do hope to see you again in the future.

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very worth the money!!!!
Stayed 1 night in Mar 2024
Response from Gene on Mar 29, 2024
Melissa -We appreciate you kind comments. I hope we see you again.

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CHECK IN STAFF WAS GREAT. VERY QUICK AND VERY NICE, VERY WELL DRESSED
Stayed 1 night in Mar 2024
Response from Gene on Mar 29, 2024
Jennifer -Thank you for taking time to express your thoughts about our Hotel Staff, this was greatly appreciated.Hope you come back soon!

10/10 Excellent

Artur

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Feb 2024
Response from Gene on Mar 29, 2024
Artur -Thank you for the comment. We do love our hotel and valued guests like yourself.We hope to see you again.

10/10 Excellent

Zachary

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had Tesla charger which was wonderful. Super clean. Very nice. 10/10 recommend.
Stayed 1 night in Dec 2023
Response from Gene on Mar 29, 2024
Zachary -We are happy you were able to utilize the Tesla charger. We greatly appreciate your comments.Hope to see you again in the future.

10/10 Excellent

Shigana

Liked: Cleanliness, staff & service, property conditions & facilities
Overall are stay was amazing
Stayed 2 nights in Feb 2024
Response from Gene on Mar 29, 2024
Shigana -We are so happy you had an amazing stay. Looking forward to seeing you again in the future.

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Gene on Apr 3, 2024
Thanks for the awesome rating. Hope to see you again in the near future

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Gene on Apr 3, 2024
Thanks for the awesome rating. Hope to see you again in the near future

10/10 Excellent

Romel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and safe
Stayed 1 night in Jan 2024
Response from Gene on Mar 29, 2024
Romel -Thank you for your comments regarding our Hotel. We are looking forward to having you visit us again in the future.

8/10 Good

Justin, Lawrenceburg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location overall. Room showed some age but very clean.
Stayed 1 night in Jan 2024

10/10 Excellent

Desri

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Property conditions & facilities
Very nice
Stayed 1 night in Jan 2024

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awsome experience will definitely be back
Stayed 1 night in Dec 2023

8/10 Good

Bill

Stayed 1 night in Jan 2024
Response from Gene on Apr 3, 2024
Thank you! How can we make it a 5 on your next visit?

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnite visit
This hotel is a gem! The layout reminds me of a suite! Two separate areas with tv’s are really nice! Clean and comfortable!
Stayed 1 night in Jan 2024

10/10 Excellent

Kyli

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend
Stayed 1 night in Jan 2024

10/10 Excellent

Taren

Traveled with partner
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Katlyn

Stayed 1 night in Jan 2024

10/10 Excellent

Kyli

Stayed 1 night in Jan 2024

8/10 Good

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was great however…
The room was amazing but breakfast was not all that great. I am a vegetarian and the breakfast buffet was not that great. The only thing I could eat were the potatoes. I also felt that there were not a lot of options for the cost of the buffet. Overall the stay was great no other issues. It was quiet and peaceful.
Stayed 2 nights in Jan 2024

10/10 Excellent

Gerald

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, and an excellent value. Best price in the Polaris area, and a very nice hotel!
Stayed 1 night in Jan 2024

10/10 Excellent

Stevem

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Gene on Apr 3, 2024
Thanks for the awesome rating. Hope to see you again in the near future

8/10 Good

ray

Stayed 1 night in Dec 2023

10/10 Excellent

Mamie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Dec 2023

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Gene on Apr 3, 2024
Thanks for the awesome rating. Hope to see you again in the near future

6/10 Okay

Mark

Liked: Staff & service, property conditions & facilities
I’m routinely out in a room that is all the way at the end of the hallway. If I booked directly I would be placed close to the elevators.
Stayed 1 night in Dec 2023

10/10 Excellent

mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and convenient to shopping and restaurants.
Stayed 1 night in Dec 2023

10/10 Excellent

Rebecca

Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

LEAH

Stayed 1 night in Nov 2023

10/10 Excellent

Sabrina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Nov 2023

8/10 Good

Ashley

Stayed 1 night in Nov 2023

8/10 Good

Martin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel.
Expensive hotel! No room safes! No plastic laundry bags. Room key kept deactivating. Good parking, spacious rooms.
Stayed 2 nights in Oct 2023

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was amazing... although the last night we stayed we woke up to something biting us. Not sure whatbit was but me and my husband have bites on our legs and arms.
Stayed 2 nights in Oct 2023

8/10 Good

Brooke

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wider variety of television channels would be a great plus.
Stayed 1 night in Oct 2023