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Reviews of Norwood Inn & Suites North Conference Center

2.5 out of 5
Norwood Inn & Suites North Conference Center
1213 E Dublin Granville Rd, Columbus, OH

Reviews

3.6
Rating 10 - Excellent. 62 out of 1002 reviews" "
Rating 8 - Good. 56 out of 1002 reviews" "
Rating 6 - Okay. 93 out of 1002 reviews" "
Rating 4 - Poor. 188 out of 1002 reviews" "
Rating 2 - Terrible. 603 out of 1002 reviews" "

3.8/10

Cleanliness

4.6/10

Staff & service

3.6/10

Amenities

3.6/10

Property conditions & facilities

3.8/10

Eco-friendliness

Reviews

4/10 Poor

Jeremiah

Disliked: Cleanliness, property conditions & facilities
would not recommend for families
Stayed 1 night in Apr 2024

2/10 Terrible

Jonathan

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Actually disgusting. Sheets were not clean and there were visible stains. Left over pubes in the beds. Old cigarettes burn holes in the duvet. The entire building smelled like cigarettes and dirty underwear. I had to sleep on a towel to avoid catching critters. Someone left their period on the floor.
Stayed 1 night in Apr 2024

2/10 Terrible

Kyler

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

4/10 Poor

Sheri

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was less than inviting. There were no qualities that I could see. The room was dark and small, there were no towels, trash cans, or extra linens. The doors were slamming all night and cars outside my room revving their engines. When I asked for towels, they were rough to the touch and dirty. Even though I was in a nonsmoking room, it still smelled of smoke in the hallway. Thankfully, I only needed one night or I would have left to find another hotel.
Stayed 1 night in Apr 2024

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
No pillow covers. Poor quality sheets and cover. Sink was out of level and water pooled in it. Floor was filthy.
Stayed 1 night in Apr 2024

2/10 Terrible

Mary

Traveled with family
Disliked: Amenities, property conditions & facilities
Much of what should have been there was missing or broken. No towels, only one pillow per bed, refrigerator missing, some of the drawers were broken, picture frame was broken, big hole in the wall in bathroom where the doorknob had hit it. They tried to fix it, but never put in the door stop and the fix was broken. No TV remote.
Stayed 1 night in Apr 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024

2/10 Terrible

Matthew

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Do not stay here. The pictures lie. It is filthy. The rooms are dirty. The linens are dirty. The towels are dirty.
Stayed 1 night in Mar 2024
Response from ss on Apr 2, 2024
We maintain cleanness in the hotel We really don't know what made you comment like this. But we are sure to maintain a neat and clean property. Sorry for the inconvenience cause but the rooms are exact the same as in the pics.

4/10 Poor

Ciara

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Carmen

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024

4/10 Poor

Luis

Stayed 1 night in Feb 2024

8/10 Good

Sandy

Liked: Cleanliness, staff & service
Flexible and staff were amazing
Stayed 1 night in Feb 2024

2/10 Terrible

Patricia

Traveled with family
Disliked: Cleanliness, amenities
There was no wash cloths available to shower. There continental breakfast h
Stayed 1 night in Feb 2024
Response from ss on Feb 28, 2024
Sorry for the discomfort you had. regarding the wash clothes. However, you could have approached the front desk for the towels. Regarding the breakfast, we are trying to add some more refreshing items to make it delicious.

10/10 Excellent

Mamadou Boye

Traveled with group
Liked: Cleanliness, staff & service, amenities
You have to must secure the area and what kind of people who come there
Stayed 3 nights in Jan 2024
Response from ss on Feb 29, 2024
Don't worry, we are fully covered by camera's there is no security issue over here. You can safely stay at hotel.

2/10 Terrible

Lacey

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Homeless men wandered the dimly lit parking lot. It felt very unsafe and sketchy. THREE cop cars pulled in when we got there at night. There was an altercation right outside the door. I have had SAFER experiences with hotels in Los Angeles so it’s pretty sad. Also our hotel room didn’t have ANYTHING. No towels. Not even a trash can. Didn’t really want to go to front desk with all the men just walking around. If you’re a woman definitely go somewhere else so you can actually enjoy your night.
Stayed 1 night in Feb 2024
Response from ss on Feb 29, 2024
Sorry for the bad feeling you experienced during your stay. But we think, it’s not the actual situation. There might be cops outside but that does not make any place unsafe. As far the homeless people wandering outside has bothered you, we can only protect them from coming in , we can’t go beyond our properties boundaries. We would appreciated if you had discussed the matter with hotel staff , they must have explained you. Anyways, let us tell you that we treat our guest’s security as our first duty so there is no need to feel unsafe.

2/10 Terrible

Kaleb

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Homeless everywhere. U can’t even get to your room
Stayed 1 night in Jan 2024
Response from ss on Mar 21, 2024
No need to worry. The hotel is under surveillance and every activity is captured in the camera.

2/10 Terrible

Brittany

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

4/10 Poor

Samantha

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Property is very low end hotel. Our room had no towels or pillow cases upon arrival. Breakfast is served in the dining room and cannot be taken to your room or you will face additional fees. Unsafe area around hotel, large groups of homeless people wandering throughout property and parking lot.
Stayed 2 nights in Jan 2024

2/10 Terrible

Pat

Traveled with group
Disliked: Amenities
Walked in and staff was arguing with the patron and room not clean
Stayed 1 night in Jan 2024

2/10 Terrible

Sonia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST HOTEL EVER.
When I checked in there were no towels in the room and so I went downstairs and asked the front desk for towel. I attached a picture of the towel that they gave me. they said that that's the only towel they had it was torn. I was there for 8 nights. The carpet looked like it had not been vacuumed in a long while. FILTHY. On day 6, they came into my room while I was out & shampooed the carpets. WHO DOES THAT. WHILE A GUEST IS STAYING IN THE ROOM. Two days later, the carpet was still wet. COULD NOT WALK ON THE FLOOR. Their website states continental breakfast. There was never any food. Just coffee. On day 5, I put my trash outside the room. It sat there for a day & a half.
Stayed 8 nights in Dec 2023

4/10 Poor

Mike

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023

2/10 Terrible

Thomas

Nothing luxurious about this place
The "luxury" hot tub suite was not luxurious at all the heater was torn apart all over the bed and they had to place us in different room. Then the room they put us in had holes in the walls, and a showere that was 2ft by 4ft by 6ft so small. Then there werent any towels wash cloths or toiletries available. Coffee maker no coffee just small plastic cups, oh and no breakfast just old cereal stuck in bottom of container.
Stayed 1 night in Dec 2023

2/10 Terrible

KYM

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When to the hotel for a night's stay, went to take a shower and there was no towels, i felt like this was something that should have been discussed when i checked in abs they didn't refund any of the money i paid to not have any towels
Stayed 2 nights in Dec 2023

4/10 Poor

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities
Towels???
3 little pillows for a huge king size bed and 2 itty bitty towels for 2 bigger sized people. I tried to ask for a couple extra towels and was told they had no extras since it was the weekend but he could of gave on to me the next morning which is Saturday when I was leaving which wouldnt need it at that point. I do not believe we will stay at this hotel again.
Stayed 1 night in Dec 2023

2/10 Terrible

Kimberly

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Run down, no towels in room, when I asked front desk I was given one hand towel and one bath towel for two guest. Room did not appear to have been cleaned. Hair on tub and on toilet.
Stayed 1 night in Dec 2023

4/10 Poor

Joseph

Liked: Cleanliness
Disliked: Staff & service
Well, it looked like a nice enough hotel, but when I gave them my name at the front desk, they said they couldn't find me, and that all their rooms were already reserved. I had to contact Expedia's digital agent to resend my confirmation code so that I could get the room I reserved. The walls weren't very thick so I could hear voices outside the room so I didn't feel entirely safe. I heard someone in the next room arguing the next morning before 5 which didn't help, other than getting me to start my day quickly. The breakfast room looked as though it was going to have a wide variety, and I don't know if it's because of a staff shortage but the options were pitiful
Stayed 1 night in Dec 2023
Response from Management on Dec 7, 2023
Hello Joseph. We thank you for taking your time to give us a review. We would like to apologize for the miscommunication about your reservation. We do have limited variety of breakfast options. I will check with my front desk and my housekeeping staff to make sure this does not get repeated with anyone else.We hope to welcome you again in the future. Have great day!

4/10 Poor

Lourdes

Disliked: Cleanliness
Stayed 1 night in Dec 2023

2/10 Terrible

ty

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room wasn't clean,asked for clean towels was told they didn't have any would get some in the morning never happened..
Stayed 1 night in Dec 2023

10/10 Excellent

Cynthia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is nice. Nice room.
Stayed 1 night in Dec 2023

6/10 Okay

CARRIE, Piqua

Traveled with group, Business traveler
Liked: Cleanliness
Disliked: Amenities
For its price point it wasn’t terrible. Due to the set up the property they have sets of fire doors going down hallways. People slam these doors all night long, but in all fairness I don’t know that you could make it quiet. Minimalistic. There was a constant odor of pot at the front door and in one particular hallway and staff didn’t seem concerned.

6/10 Okay

Kristen

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Very noisy. Vending machines and ice machines out of order
Stayed 2 nights in Nov 2023

2/10 Terrible

Greg

Disliked: Cleanliness, property conditions & facilities, room comfort
RUN DOWN FLEA BAG HOLE!
This hotel is a run down flea bag hole. It was not worth the $50 we spent. The walls were in bad need of painting with many stains all over them in the rooms and the hallway. There were no towels, and the tub leaked all night long. The carpet was stained, the phone was duct taped together. I am not sure how it is allowed to stay open. STAY AWAY!! I IT IS NOT WORTH STAYING THERE!
Stayed 1 night in Nov 2023

2/10 Terrible

jeffrey

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
HORRIBLE hotel ! My first clue should’ve been the crackheads and the homeless in the parking lot… While walking into the hotel, there is a young female, laying on the sidewalk in the back of the hotel Having a seizure… After 25 minutes to check in I finally got my room Key & went up to the room. It looked like my door had been kicked in at one point, it was extremely dirty, Mystery smears on the desk furniture looked like it came from somewhere sitting outside, the tub hot tub could not even seal properly due to a hole next to the drain and there was evidence of bedbugs, horrible unsafe experience… Needless to say I did not stay there that night
Stayed 2 nights in Nov 2023

2/10 Terrible

Lyndsey

Disliked: Cleanliness
Stayed 2 nights in Nov 2023

2/10 Terrible

Teresa

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and false
Booked my room in advance when I arrived they had no rooms open.....then after 25 minute wait they finally said they had a room... The room was dirty.. avocados were on the floor ...The top lock was broken..tub was dirty...inky received 1 towel..I had to ask for toilet paper ..the website stated they served breakfast that was false......would not recommend at all
Stayed 2 nights in Nov 2023

2/10 Terrible

Timika

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Daniel

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not book this place!!!
This was the worst experience I ever had. When I arrived to check in there was about 3 other guests that where waiting in line to check in as well. We were all told that it was overbooked and might have to wait to see if any room could be available. It took about 30 minutes to get me a room only because 4 other guests that did stay told the front desk they didn't feel safe and wanted to cancel. One guest key card didn't work so then immediately they gave it to me. The key didn't work and as I was walking through the hallway the atmosphere just didn't feel right. I told the front desk that I didn't feel safe and I'm going to cancel. I asked who I should talk to about getting a refund and they said to go through hotels.com. Hotels.com did everything they could buy the property manager (after a week ) said nothing could be down. Do not do not book here!!!!
Stayed 2 nights in Nov 2023
Response from Jose on Nov 18, 2023
Dear Guest,We're deeply sorry for the issues you encountered during your stay. Your feedback is invaluable, and we're committed to making the necessary improvements. We appreciate your patience and understanding, and we hope you'll consider giving us another chance to provide the positive experience you deserve!

4/10 Poor

Adam

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Breakfast options where laughable. 5 slices of bread, half empty container of fruit loops and a waffle maker that was out of mix. specifically choose one with breakfast and we still ended up leaving to eat somewhere else. room was pretty lackluster. room was very cold and when the heater kicked on it was almost unbearably hot
Stayed 1 night in Nov 2023
Response from Jose on Nov 15, 2023
Dear Guest,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Your insights are invaluable, and we're actively working on enhancing our breakfast options and room comfort. Thank you for bringing these concerns to our attention, and we hope to welcome you back for a much-improved experience in the future!

2/10 Terrible

Jeffrey

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not believe the photos that you see online. The dining room had a couple pieces of bread, some milk and fruit loops. We had to go elsewhere to eat. Didn't even bother to complain because I know it would have fallen upon deaf ears. The hotel reeked of smoke in the lobby. I needed a second set of towel/wash cloth and was told to return at 9 in the morning. I am sorry that the management advertises with deceitful photos.
Stayed 1 night in Nov 2023
Response from Jose on Nov 15, 2023
Dear Guest,We apologize for falling short of your expectations and appreciate your honest feedback. Rest assured, we are actively addressing the issues raised to improve our services and amenities. We value your insights and hope to have the opportunity to provide a much-improved experience on your next visit.

10/10 Excellent

Alexander

Liked: Cleanliness
Nice
Stayed 1 night in Nov 2023
Response from Jose on Nov 15, 2023
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you enjoyed your experience with us. We look forward to welcoming you back soon!

10/10 Excellent

CHARLES, nn Arbor

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
This hotel is fairly old and worn. When you book a room with so many negative reviews, your expectations should not be 5 star. The staff at checkin were fighting against computer issues and were kind and courteous during the process. The breakfast was interesting - take some of the money you saved and run to Wendy's. Overall this vintage hotel needs some love. Please don't take your frustrations out on the staff. They are doing the best they can.
Stayed 1 night in Nov 2023
Response from Jose on Nov 15, 2023
Dear Guest,We appreciate your understanding and acknowledge your feedback. Our team is committed to providing the best service despite challenges, and we're actively working on improvements to enhance our guests' experience. Thank you for your patience, and we hope to welcome you back with a more positive stay in the future!

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Jose on Nov 15, 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nastiest hotel ever !!
The shower was dirty where you step it was black . I had to clean the hot tub wit soap and bleach before using it it had hair and dirt in it . The Fossett handle was broken. My sheets had a poop stain in it. I left before my stay was up. And a woman on drugs walked into my room confused on where she was .
Stayed 1 night in Nov 2023
Response from Jose on Nov 15, 2023
Dear Guest,We sincerely apologize for the inconveniences you had during your stay. This falls short of our standards, and we're actively addressing these issues to prevent recurrence. We hope to have the chance to make it right on a future visit!

10/10 Excellent

Roberta

Stayed 2 nights in Nov 2023

2/10 Terrible

Tiffany

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jose on Nov 15, 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!

10/10 Excellent

Ivan

Stayed 1 night in Nov 2023

4/10 Poor

Ada

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
old and tired property
Stayed 1 night in Oct 2023
Response from Lia on Oct 27, 2023
Dear Guest,We appreciate your feedback regarding our property. We apologize if your experience did not meet your expectations. We are continuously working on improving our facilities and services. Your insights are valuable to us, and we hope for another opportunity to provide you with a more positive experience in the future.

2/10 Terrible

Brandon

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here.
When we arrived a $100 deposit was demanded, one we couldn't afford. Thankfully the front counter guy waived it. When we got to our room the place was a mess. The tp rack int he bathroom was off the wall, the TV was bent 45 degrees or so. Various furnishings were dented and scratched, and the curtains were shredded. It was obviously a deposit scam of a place. Then when were were short 1 pillow we asked for another and the place had none. These were paper thin little things. My friend and I traded the only spare pillow we had each night.
Stayed 2 nights in Oct 2023
Response from Lia on Oct 27, 2023
Dear Guest,Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay. We take your feedback seriously and will address the issues you've raised with our team to ensure a more comfortable experience for our guests in the future.

2/10 Terrible

Cynthia

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room had not been cleaned yet - dirty toilet, unmade beds, dirty towels, and garbage. Tried to call the front desk and the phone in the room wouldn’t work. I called using my phone. The girl said she’d come up. After 30 minutes, I headed to the front desk. I ran into the girl on her way to me. She had the pass card and knocked on doors around me. When no one answered, she’d go in and look. The 3rd room was empty and she told me to come in. The tv was missing. She told me to stay there and she’d find me a room. I don’t know how many rooms she looked in before she came back to get me, but in a few minutes, she came back and said she’d found me a room. IT WAS DISGUSTING! The carpet had huge dark stains and was sticky, one bedspread had burn holes in it. The pillows weren’t properly placed. (I have a video.). She left me there, telling me she’d bring me back a key card. Meanwhile, I’m waiting on my sister to arrive. When she arrived, we got on a booking app and found another hotel - 25 minutes away. We went to the front desk and told them we were leaving. We didn’t sign papers or anythung. We just left, telling them how we felt as we went out the door. We felt like the smell of weed was in our hair and clothes. The first thing we did at the other hotel was to shower!
Stayed 3 nights in Oct 2023
Response from Lia on Oct 27, 2023
Dear Guest,We deeply regret the experience you had during your stay, and we apologize for the inconveniences you faced. This falls below our standard of service, and we appreciate your patience and understanding. Your feedback will be shared with our housekeeping and front desk teams to address the issues you've highlighted.Thank you for bringing this to our attention.

2/10 Terrible

Brittany

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Lia on Oct 22, 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!