Ratings based on 544 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
92% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 22, 2015
Night staff was great. Morning staff was a little gruff and breakfast needed refilled
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice room. Some services disappointing.

Posted Apr 18, 2015
Pros: Room nice.
Cons: As stated above.
Location: Attended event at Greater Columbus. Visited German Village and ate at Schmidt's. Was satisfied.
Needed vending / ice machines each floor. Had to go in search of. One pop machine on floor 3, one ice on 2.. Only pop machine not working or at least not properly. On check in, clerk seemed helpful, but that evening and next morning, seemed disinterested. Room itself was quite pleasant.
1 out of 5
by A verified travelerfrom Scottsdale, AZ

Complete dump

Posted Apr 13, 2015
Pros: Absolutely nothing, worst all around hotel I have ever stayed
Cons: Everything, from the parking lot, to the staff, to the broken heaters in the hallways and staircases, to the paintjob, to the squeaking beds.
Location: Felt like I was going to be robbed by a gang while I was walking from the distant parking lot. All I could hear was gun shots and sirens.
terrible experience, no where to park, terrible desk clerk, terrible guest living there who wont get off the one computer tucked away in the wall way, which is referred to as a business space. This place is a complete joke. All the heaters as you walk up the stairways are busted, I felt like I was in an 1920's abandoned building. And, I couldn't sleep due to a bed that squeaked every time I moved.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Cleveland

Pretty darn good

Posted Apr 9, 2015
Pros: Good location at the edge of downtown. Near everything I needed.
Cons: THe entrance is on the side and thats where everyone goes outside to smoke. Horrible smell when entering/exiting. Breakfast eggs are inedible.
I had a king size bed and all the amenities I needed and the price was excellent for the value I received..
2 out of 5
by A verified traveler

Don't bother

Posted Mar 18, 2015
We arrived late at night. They were short staffed and complained about it. Our room keys didn't work and we had to go back to the front desk to have them redone. The carpet and shower curtains were stained. Rooms felt shut up and stale. It was supposedly a nonsmoking hotel but someone was smoking on our floor. The hotel is being renovated but we were put in the unrenovated part. I have stayed in much nicer hotels for two-thirds the cost. I will not stay here again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom VA

Excellent

Posted Mar 4, 2015
The location was great. The staff was excellent. So very friendly. I ended up having to stay an extra day and they were very accommodating.
3 out of 5
Recommended
for Everyone
by A verified traveler

Not bad and not too expensive

Posted Feb 6, 2015
Clean, spacious room. Older hotel but being reno'd. Only knock is they had one vending machine, and it didn't work. Had to go out to the store to get something to drink.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom c

Way more baing for your buck !

Posted Feb 2, 2015
I travel a lot this place had the best clerk. Britney was real good with my child and her disability she made are wait on nationwide children's hosp.a lot more relaxing. The breakfast and all night snacks and coffee made it better than over priced 5 star hotles that would charge for a breakfast like this. Healthy snack for my child free. Iloved the beds and Panera Bread right next door you can't beat that.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 1, 2015
A pretty decent place, normal wear and tear on the carpets and walls. The staff was excellent ! Great location !
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 31, 2015
My husband and I stayed overnight while attending a concert at the nearby Arena. Hotel is very convenient for that. The hotel staff was very helpful and helped us get a cab to the concert. The room had two queen beds and was very clean, and the price was very reasonable. I would stay there again. The area around hotel has eating places; there is a Panera beside the hotel. I felt like the area was safe, also.