Ratings based on 117 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.4 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Huntsville, AL

Perfect location for visiting Mississippi State

Posted Jul 9, 2015
Pros: Location, cleanliness, outdoor pool and included Wi-Fi.
Cons: Desk clerk behavior.
Location: Directly across from Mississippi State University and along the main highway with many restaurants, etc. within a five minute drive.
We booked this hotel so that we were located very close to campus. Overall it is nice and well kept. There are a few places where you can see the wear and tear of being so close to campus and most likely packed every game day weekend. Breakfast was fair. Nothing fancy but at least it was included in the cost of the room. My one complaint was one of the front desk personnel. The one at night was ready for our arrival, prompt, courteous and made sure to make us feel welcomed. The desk clerk during the day had me wait to check out while she talked with a friend of hers who had call at work. She even had the nerve to look at me like I was bothering her. Had it not been for this, I probably would have returned while visiting my son at Mississippi State. As it stands now, I'll be trying the other hotels in the area. I don't mind driving an extra five or ten minutes...
Comment from Hotel Management
Jul 25, 2015 by Kayla Tew, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the service you received from one of our front desk agents. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. You are right to expect courteous, respectful, and professional team members each time you stay with us. I can promise you that we have share your experience with the team and communicated our expectation regarding how we treat our guests -- like family. Again, I apologize for what you experienced, and I am so disappointed it negatively affected your entire stay. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kayla Tew General Manager Comfort Suites
5 out of 5
Recommended
for Everyone
by A verified traveler from Alabama

been there several times great staff

Posted Jul 5, 2015
Pros: good location close to major highway
Cons: If phoning reservation should d be able to get Expedia rate
Location: Venice Restaurant short drive to Main Street,Mcallisters just a short walk--Hwy Rte 12 for fast food
Good place,enough said Great breakfast staff person
Comment from Hotel Management
Jul 7, 2015 by Kayla, Hotel Management
Hi there! Thank you so much for taking the time to review our hotel. We truly appreciate such positive feedback. I cannot wait to share your kind words with our team, especially with the breakfast attendants! We look forward to your next stay with us! Kayla Tew General Manager Comfort Suites Starkville, MS
Comment from Hotel Management
Jul 7, 2015 by Kayla, Hotel Management
Hi there! Thank you so much for taking the time to review our hotel. We truly appreciate such positive feedback. I cannot wait to share your kind words with our team, especially with the breakfast attendants! We look forward to your next stay with us! Kayla Tew General Manager Comfort Suites Starkville, MS
5 out of 5
Recommended
for Everyone
by A verified traveler from Mississippi

Very clean & super friendly staff!

Posted Jun 8, 2015
Really enjoyed the stay. Quiet, and in a quiet area. Close to town and all amenities.
Comment from Hotel Management
Jun 11, 2015 by Kayla, Hotel Management
Hi there! Thank you so much for taking the time to review our hotel. We truly appreciate your positive comments, and they will serve as encouragement as we continuously strive to provide exceptional service for each and every guest. Thank you again, Kayla Tew General Manager Comfort Suites Starkville, MS
4 out of 5
Recommended
for Everyone
by A verified traveler from Natchez, MS

Close to University

Posted Apr 12, 2015
Front desk staff unconcerned. One walking around on phone with long line of guest to check in. Room was nice, clean & comfortable. Bathroom corners need clean caulk but tub,sink & toilet were very clean. A/C would stay off long periods of time but once room got cool it was good. All else was excellent! Would stay sgain.
Comment from Hotel Management
Apr 15, 2015 by Kayla, Hotel Management
Hi there! Thank you so much for taking the time to respond to your survey about your recent stay at our hotel, and I'm glad to hear that it was a mostly positive experience. I sincerely apologize for the lack of attentiveness received by front desk, and I have communicated your concerns to our front desk team. All guest comments are taken seriously, and I want to assure you that this is being addressed. Your continued loyalty and feedback mean that your next experience with us and the experiences of other guests have a greater chance of being even better. I am confident that a future visit to our hotel will better reflect our commitment to your satisfaction. Thank you again.
3 out of 5
by A verified traveler

Posted Mar 21, 2015
After maid came second day, room was not clean. Especially bathroom. Fresh towels and trash emptied was all that was done and bed spread rolled back up.
Comment from Hotel Management
Mar 24, 2015 by Kayla, Hotel Management
Hi there! Thank you so much for taking the time to respond to your survey about your recent stay at our hotel, and I'm sorry to read it wasn't a fully positive experience. I will pass on your comments to my Executive Housekeeper to make sure our room attendants properly take care of our guests. Thank you again for your feedback; your continued loyalty and feedback mean that your next experience with us and the experiences of other guests have a greater chance of being even better. Kayla Tew General Manager Comfort Suites -- Starkville, MS
5 out of 5
Recommended
for Everyone
by A verified traveler from Spanish Fort, Alabama

Nice rooms at a great price!

Posted Mar 18, 2015
Really nice rooms for a great price....nice breakfast as well.
Comment from Hotel Management
Mar 24, 2015 by Kayla, Hotel Management
Thank you so much for taking the time to respond to your survey about your recent stay at our hotel, and I'm glad to hear that it was a positive experience. Your continued loyalty and feedback mean that your next experience with us and the experiences of other guests have a greater chance of being even better. Thank you again. Kayla Tew General Manager Comfort Suites -- Starkville, MS
5 out of 5
Recommended
for Couples
by Mark from Birmingham

Great Weekend

Posted Mar 17, 2015 on Hotels
Really close to campus and the sports facilities; as well as the Cotton District. Big room and comfy bed.
Comment from Hotel Management
May 30, 2015 by Kayla Tew, Hotel Management
Thank you so much for taking the time to respond to your survey about your recent stay at our hotel, and I'm glad to hear that it was a positive experience. Your continued loyalty and feedback mean that your next experience with us and the experiences of other guests have a greater chance of being even better. Thank you again. Kayla Tew General Manager Comfort Suites -- Starkville, MS
Comment from Hotel Management
May 30, 2015 by Kayla Tew, Hotel Management
Thank you so much for taking the time to respond to your survey about your recent stay at our hotel, and I'm glad to hear that it was a positive experience. Your continued loyalty and feedback mean that your next experience with us and the experiences of other guests have a greater chance of being even better. Thank you again. Kayla Tew General Manager Comfort Suites -- Starkville, MS
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Stay

Posted Mar 3, 2015
Pros: It was super close to Mississippi St. to where I was attending baseball games.
The staff was hospitable from the moment I walked through the doors. The room and accommodations were nice and my stay was really enjoyable.
Comment from Hotel Management
Mar 24, 2015 by Kayla, Hotel Management
Hi there! We very much appreciate and value your feedback, and I cannot wait to share your comments with the rest of our team. Your survey response will serve as encouragement to all of us as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback! Thank you again for your kind words, and we hope your next visit will be even more pleasant than the previous one. Come back and see us again soon! Kayla Tew General Manager Comfort Suites -- Starkville, MS
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Posted Feb 28, 2015 on Hotels
Comment from Hotel Management
May 2, 2015 by Kayla Tew, Hotel Management
Thank you so much for taking the time to respond to your survey about your recent stay at our hotel, and I'm glad to see that it was a positive experience. Your continued loyalty and feedback mean that your next experience with us and the experiences of other guests have a greater chance of being even better. Thank you again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 18, 2015
comfortable stay; no major complaints; staff was generally friendly.
Comment from Hotel Management
Mar 24, 2015 by Kayla, Hotel Management
Hi there! We very much appreciate and value your feedback, and I cannot wait to share your comments with the rest of our team. Your survey response will serve as encouragement to all of us as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback! Thank you again for your kind words regarding the cleanliness, comfort, and overall feel of our hotel, and we hope your next visit will be even more pleasant than the previous one. Come back and see us again soon! Kayla Tew General Manager Comfort Suites -- Starkville, MS