Ratings based on 267 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Getting Run Down

Posted May 5, 2015
Pros: The guy at the front desk was very nice.
I have stayed there the past 3 years. The room was dirty and had an odor. The bathroom smelled like a port-a-pot
Comment from Hotel Management
May 8, 2015 by Manager, Hotel Management
Dear Guest, Thank you for your review of the Comfort Suites Columbus Hilliard. I'm glad to hear that my front desk staff was friendly. I do apologize that the rest of your stay was less than satisfactory. I have shared your comments with my housekeeping staff to ensure that any deficiencies are corrected. I hope that we will have an opportunity to make up for this during your next trip to the area. Sincerely, Tyrone M. General Manager
2 out of 5
by A verified traveler

Posted May 4, 2015
The stay did not have a good start when the key cards we were just handed did not work at all. We had to return to the desk for help, and all he did was try one of the cards until it worked. So after that we were afraid of getting locked out of the room. Some of the lights in the room did not work either.
Comment from Hotel Management
May 7, 2015 by Manager, Hotel Management
Dear Guest, Thank you for reviewing the Comfort Suites Columbus Hilliard. I'm very sorry for the troubles you experienced at our hotel. I have shared your comments with my staff to ensure that any deficiencies are corrected. I hope that we will have a chance to make up for this on your next trip to the area. Sincerely, Tyrone M. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 3, 2015
Room was spacious and comfortable. Hot tub was not in service.
4 out of 5
Recommended
for Couples
by Theresafrom Cleveland

A bit older, but still nice and comfortable

Posted Feb 9, 2015 on Hotels.com
The hotel was convenient to the highways, had plenty of food choices in the general area, was clean and comfortable. Some efforts have clearly been made to update it, but in a few places, the age was still apparent, such as the cracked sink. Overall, would stay again.
5 out of 5
Recommended
for Personal Event
by Amyfrom Goodrich, MI

Comfort Suites in Hilliard Ohio is excellent

Posted Feb 7, 2015 on Hotels.com
I always stay at this hotel when I'm in Columbus which is every other weekend. Always clean and comfortable. I always enjoy my stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 6, 2015
Housekeeping staff was great. Room good value for the price.
1 out of 5
Recommended
for Business Travelers
by brittneyfrom Wayne, ohio

Not impressed at all

Posted Dec 31, 2014 on Hotels.com
There were stains on a lot of my sheets and towels that grossed me out. The hot tub had a nasty yellow ring sound the inside of it and the pool had a nasty film on top of the water. My friend's sweatshirt was stolen out of his room while we were at work. No workout room. Front desk staff was friendly at least.
Comment from Hotel Management
Mar 14, 2015 by Manager, Hotel Management
Dear Brittney, Thank you for your review of the Comfort Suites Columbus Hilliard. I'm glad to hear that you found our front desk staff to be friendly. Please accept my apologies for the less than satisfactory level of cleanliness you experienced. I have shared your comments with my entire staff to ensure that any deficiencies are properly corrected. I hope you will allow us another chance to show you the level of service of which we are capable on your next trip to the area. Sincerely, Tyrone M. General Manager
2 out of 5
Recommended
for Business Travelers
by A verified traveler

Need to improve staff members' service level

Posted Dec 8, 2014 on Hotels.com
Room is clean, but counter staff is not very helpful.
Comment from Hotel Management
Feb 21, 2015 by Manager, Hotel Management
Dear Guest, Thank you for your review of the Comfort Suites Columbus Hilliard. I'm glad to hear that you enjoyed our clean rooms. However, it is always our goal to provide exceptional service, and I'm very sorry that we came up short. I have shared your comments with my staff to ensure this was an isolated incident. I hope that you will allow us another chance to make up for this on your next trip to the area. Sincerely, Tyrone M. General Manager
4 out of 5
Recommended
for Families
by Mistifrom California

comfort suites review

Posted Dec 2, 2014 on Hotels.com
All was good except for the very cold eggs and sausage at 7:00am. There is a microwave available but should that be the case for the expected hot foods.
4 out of 5
Recommended
for Families
by Bobfrom Batavia

evaluation

Posted Nov 24, 2014 on Hotels.com
Staff was friendly and helpful and breakfast was good.