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We stayed at the Courtyard for a basketball tournament. It is convenient and clean. The ability to purchase breakfast or cocktails is a plus. It was quite popular with the soccer team crowd!
This was a complete waste of money. We were given attitudes from the staff the moment we checked in.
The bathroom had mold/mildew in the bottom of the shower and wallpaper was peeling off in multiple locations.
The cafe/bar was missing a majority of the items they claimed to offer and was only opened limited hours. Plus, they were closed one day without reason. The operations manager argued with us that we didn’t have meals included in our reservation and we specifically paid more for that accommodation.
The fir pit didn’t work, and has been broken for months. The hotel was poorly managed and maintained overall. I would suggest spending your money elsewhere.
Nicholas
4/10 Poor
Michelle
Traveled with family and small children
Oct 29, 2023
We stayed here for a short trip to Columbus for a concert. The property and lobby looked newer. The employees were friendly. However the room was small and didnt seem as updated as the rest of the hotel. The bathroom didnt look clean. The lid to the toilet was dirty. We dropped off our things after checking in and left for early dinner before the concert. We found late that night that the toilet wasn't working and was clogged. We called the front desk first thing at 8am. They said they would send someone up with a plunger. 9am and no one came. I called the front desk again and no answer. I had to take my son to use the lobby bathroom because he had to go #2. Talk about inconvenient.
Very kind and courteous front desk staff. We were able to get into a very clean very quiet room early due to a 2:30 PM wedding. Lots of amenities in this hotel. Wish we had time to make use of the gym!
The airport shuttle was out of service and this was the main reason we chose this property. The staff took care of this issue by calling, having ready, and paying for cabs both times we needed rides to and from the airport. Loved the coffee, wine bar and eating area in the lobby.
Avoid this place if you can. It looks nothing like the picture. We felt so unsafe to our entire stay. We felt stuck. It’s close to the airport but not worth it. Specially the morning stuff, I couldn’t believe the rudeness of the women by breaking area. They were out of coffee so I asked how long it will be she actually rolled her eyes and said “ they coffee will be out when it’s ready “
Mona
10/10 Excellent
Vanessa
Aug 17, 2023
Vanessa
Stayed 1 night in Aug 2023
10/10 Excellent
Rachel
Traveled with partner
Aug 14, 2023
Liked: Amenities
Would definitely stay again, beds were comfortable and was quiet.
Rachel
Stayed 1 night in Aug 2023
6/10 Okay
Shannon
Traveled with group
Aug 13, 2023
Liked: Room comfort
Unsettling
It was fine I suppose although someone attempted to get in our room at about 2:30am. And they would have if we hadn’t had the door stopper latch on so obviously they had a key that worked for our door? It was a little unsettling. Never really slept the rest of the night.
Disappointing! Tiny fridge. No microwave. No free breakfast or coffee. Over priced Bistro. Only fast food w/i walking. No shower soap. No pool. Stains on carpet. 1x2" soap like you wuld get at motel 6. You have to reboot fridge every 2 hours to keep anything cool. Lost all the food we brought. Shows lovely firepit in photos but while we were here it was fullof water with a rarp in it. Run the dryer twice. No dressers which is nice to have if you stay more than a day. Overall Very Disappointing for the 163.00 .
Karen
Stayed 1 night in Jul 2023
10/10 Excellent
Amber
Traveled with family and small children, Business traveler
I did not like that this property was surrounded by only fast food restaurants, while the property's onsite restaurant's menu was limited.
Unfortunately I wasn't able to eat a healthy meal during my stay.
This hotel was really nice. Staff greeted us when arrived and was very friendly. Room was nice and everything worked well. Wish that we had a little microwave but overall it was a great stay!
Person at desk extremely rude and no help whatsoever. Checked in not a parking spot available and told should have checked in earlier and would just have to wait for spot to open