Ratings based on 375 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Posted Dec 15, 2014
Pros: Service
Location: great location
Carpet is old needs replaced. Made me feel like the hotel was dirty. Also, there was a dirty wash cloth flipped over the shower bar when we arrived to our room. Stuff like that always make me question how clean things really are.
Comment from Hotel Management
Dec 16, 2014 by Staff, Hotel Management
Dear A verified traveler, Thank you for staying at the Crowne Plaza for your recent visit to Columbus, Ohio. I apologize that the level of service you received did not meet your expectations and was well below the standard we set for ourselves. I will review this information with the appropriate departments to ensure these same issues do not repeat themselves in the future. I hope you will allow us the opportunity to better serve you in the future. Dirk Bengel General Manager Crowne Plaza Columbus Downtown
5 out of 5
Recommended
for Everyone
by A verified travelerfrom ohio

Posted Dec 7, 2014
In town for a quick getaway... Excellent hotel! Have stayed here before for the volleyball regional tournament...
Comment from Hotel Management
Dec 9, 2014 by Staff, Hotel Management
Dear Shari, Thank you for staying at the Crowne Plaza for your recent trip to Columbus, Ohio. I am pleased to hear you enjoyed your time with us. We look forward to your return. Dirk Bengel General Manager Crowne Plaza Columbus Downtown
2 out of 5
by A verified traveler

Posted Nov 27, 2014
Great location. Wonderful staff. Poor on the room layout. We were woken up at 2:30 am by loud guests who sounded like they were behind a curtain in our room. Is there no sound proofing in any of the walls?
Comment from Hotel Management
Dec 4, 2014 by Erin, Hotel Management
Dear A verified traveler, Thank you for staying at the Crowne Plaza for your recent trip to Columbus, Ohio. I am sorry to hear you experienced some trouble with the sound in your room. I do hope you will give us another opportunity to host you in the future. Dirk Bengel General Manager Crowne Plaza Columbus Downtown
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Pennsylvania

Very nice hotel close to the convention center

Posted Nov 18, 2014
I was visiting my daughter for the weekend (student at OSU). The hotel is in a wonderful location, convenient to many local attractions. My room was very clean and comfortable. I would definitely recommend this hotel.
Comment from Hotel Management
Dec 4, 2014 by Erin, Hotel Management
Dear Becky, Thank you for staying at the Crowne Plaza for your recent trip to Columbus, Ohio. I am pleased to hear your stay was enjoyable and that you were able to conveniently get to many popular locations in Columbus. We look forward to seeing you on future stays. Dirk Bengel General Manager Crowne Plaza Columbus Downtown
1 out of 5
by A verified travelerfrom Cincinnati

Kindness and consideration are forgotten

Posted Nov 9, 2014
Cons: Staff training.. Managment to handle problems when asked
Location: Attended wedding
1) They gave us the same room as my son and activated our keys the same as theirs. We walked in on them lying on the bed. (nice thanks) 2) When they fixed the problem they gave us a new room only 1 key worked and they deactivated the keys for my sons room. 3) When we checked into the new room there was something wet soaked through the bottom of the bed all the way to the mattress and my husband put our clothes on it not knowing. We bagged them and let room service know about the situation. Lucky we brought other clothes. 4) When we discussed everything at checkout they gave us excuses instead of concern. We asked to see the manager (Jim Richards) and he would not come out of his office. After he refused to talk with us they gave us cards for breakfast at Max & Ermas next door. When we finished checking out and took the cards to Max & Ermas the cards were expired because breakfast was over at 11.. We left town knowing we will never stay at another Crown Plaza Hotel again.
Comment from Hotel Management
Dec 4, 2014 by Erin, Hotel Management
Dear Elizabeth, I would like to thank you for taking time out of your busy day to review our hotel in regards to your recent stay. I would like to apologize for the level of service you received and would like to assure you this is well below the standard we have set for yourselves. I will pass this review along to the appropriate departments to ensure these same issues never present themselves again. We do sincerely apologize and hope you will give us another change to host you in the future. Dirk Bengel General Manager Crowne Plaza Columbus Downtown
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 4, 2014
It was an ok stay. First night we had a hotel party next to us that would not stop...called front desk around 4am...security came up said be quiet but did not solve anything.
Comment from Hotel Management
Dec 2, 2014 by Erin, Hotel Management
Dear a verified traveler, Thank you for staying at the Crowne Plaza for your trip to Columbus, Ohio. I would like to apologize for the troubles you experienced during your stay with us. Please know, I have passed the information included in this review, along to the appropriate departments. I do hope you will consider us for future stays. Dirk Bengel General Manager Crowne Plaza Columbus Downtown
3 out of 5
Recommended
for Everyone
by A verified traveler

A nice hotel

Posted Nov 3, 2014
Pros: The service was spectacular.
Cons: Improve the linens in the bedrooms and add warmer blankets in the closet. Fix the drafts in the rooms (they were freezing).
Location: Location is great - directly across from the convention center, a five minute walk to the arena, and you can hop on the free C-bus.
The Crowne Plaza was a nice hotel - for a 4.5 star we were expecting a bit more. We were first given a 1 queen bed room with an accessible shower and view of the rooftop equipment and were then moved to a 2 queen bed room that actually had a bed. The room was just ok - nothing lavish. We would have expected a little more for a high star rating. Also the pool here is tiny and there is no hot tub, a little disappointing.
Comment from Hotel Management
Dec 2, 2014 by Erin, Hotel Management
Dear A verified traveller, Thank you for staying at the Crowne Plaza during your trip to Columbus, Ohio. We sincerely appreciate you taking the time to review us and let us know your thoughts on your stay. We look forward to seeing you on future stays. Dirk Bengel General Manager Crowne Plaza Columbus Downtown
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 3, 2014
Pros: Great location in the Arena District
Cons: Updating..looks a little tired. However very clean and comfy!
Location: In town for Blue Jacket game.
In town for a hockey game. Lots to do in the district; great walking location to all nearby things. Enjoyed a night cap by the fire in the bar.
Comment from Hotel Management
Dec 2, 2014 by Erin, Hotel Management
Dear A verified traveler, Thanlk you for staying at the Crowne Plaza during your trip to Columbus, Ohio. I am pleased to hear you enjoyed your stay with us and even got to enjoy our nice fire pit. We look forward to seeing you on future stays. Dirk Bengel General Manager Crowne Plaza Columbus Downtown
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 27, 2014
Very nice hotel. Convenient to Short North area of downtown. Very nice staff and good accommodations.
Comment from Hotel Management
Dec 2, 2014 by Erin, Hotel Management
Dear A verified traveler, Thank you for staying at the Crowne Plaza for your trip to Columbus, Ohio. I am pleased to hear we were able to offer a convenient location for you to travel to various parts of Columbus, and that our accommodations exceeded your expectations. We look forward to seeing you on future stays. Dirk Bengel General Manager Crowne Plaza Columbus Downtown
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Lexington, KY

Nice hotel. Nice facilities.

Posted Oct 20, 2014
Stayed the weekend for the Columbus marathon. Was a great experience, free wifi and a huge bathroom and shower
Comment from Hotel Management
Dec 2, 2014 by Erin, Hotel Management
Dear Chris, Thank you for staying at the Crowne Plaza for your recent trip to Columbus, Ohio. I am pleased to hear you experience with us was enjoyable during the Columbus Marathon. We look forward to seeing you on future stays. Dirk Bengel General Manager Crowne Plaza Columbus Downtown