Ratings based on 418 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom steubenville,oh

close to nationwide arena

Posted Mar 23, 2015
Pros: walking distance to nationwide arena
Cons: put a new pool in with jacuzzi or hot tub
Location: nationwide arena and convention center.several restaurants and bars also
spent 2 days. nice experience. very friendly,helpful staff
Comment from Hotel Management
Mar 25, 2015 by staff, Hotel Management
Dear arleen, Thank you for staying at the Crowne Plaza for your recent visit to Columbus, Ohio. I am delighted to hear that you had such an enjoyable experience and that you were able to receive such outstanding service from our staff. We hope to see you again soon. Dirk Bengel General Manager Crowne Plaza Columbus Downtown
4 out of 5
Recommended
for Everyone
by A verified traveler

Great stay for Arnold Sports Festival.

Posted Mar 13, 2015
Pros: Quiet, clean, easy access to convention center and restaurants.
Cons: Regular pillows.
Hotel was good choice for our needs. However we hated the pillows! They were tiny and there weren't enough of them for 3 people.
Comment from Hotel Management
Mar 17, 2015 by staff, Hotel Management
Thank you for selecting the Crowne Plaza Hotel for your recent visit to Columbus, Ohio. I am pleased to hear that our hotel was able to provide such excellent accommodations. We hope to see you again soon. Dirk Bengel General Manager Crowne Plaza Columbus Downtown
2 out of 5
by A verified travelerfrom Ohio

Pass on this hotel

Posted Mar 2, 2015
Low ceilings, drying off with sandpaper would have been an improvement over these uber rough towels. You have no choice but to pay $24 a night to valet your car. There is no place to park while you check in. The lamp outlets are too confined to use an Apple charger.
Comment from Hotel Management
Mar 6, 2015 by Staff, Hotel Management
Dear Bob, Thank you for choosing the Crowne Plaza Columbus Downtown. I am sorry to hear that you experienced many troubles during your stay with us. I will pass along the information included in this review to the appropriate departments to resolve these issues for future stays. We hope to see you again soon. Dirk Bengel General Manager Crowne Plaza Columbus Downtown
4 out of 5
Recommended
for Everyone
by A verified travelerfrom CINCINNATI OHIO

Nationwide Arena Concert

Posted Mar 2, 2015
Pros: Cleanliness of room, close to venue we were attending
Cons: Lobby could be more inviting...seemed a little plain for such a nice hotel.
Location: Nationwide area is basically two short blocks away and there are plenty of restaurants and shopping nearby. Easy and safe walking.
My friend and I came to Columbus for the Nickelback Concert at Nationwide Arena and chose this Hotel for the value and proximity to the venue. The room was clean and comfortable...elevators were very quick. We loved the valet parking - very fast and efficient, even though we came in when many others were arriving. The lobby staff was efficient and took care of everything very professionally. We will stay here again when coming to town for our favorite music!
Comment from Hotel Management
Mar 6, 2015 by Staff, Hotel Management
Dear G, Thank you for selecting the Crowne Plaza during your recent visit to Columbus, Ohio to attend the NIckelback concert. I am truly delighted that you enjoyed all parts of your stay and that our staff was able to provide you with the best service possible. We look forward to seeing you again soon. Dirk Bengel General Manager Crowne Plaza Columbus Downtown
2 out of 5
by A verified travelerfrom from cleveland

Very disappointed with customer service

Posted Feb 17, 2015
I was promised a king bed when booking with you. I was checked in and not told we where given a queen & there was nothing to be done due to using a third party booking. Keys to room did not work. Very unhelpful when talking to front desk. Room service was rude when ordering. I would not be employed if I treated my patients in this manner. horrible!
Comment from Hotel Management
Mar 6, 2015 by Staff, Hotel Management
Dear Paula, Thank you for selecting the Crowne Plaza for your recent visit to Columbus. I would like to sincerely apologize for the level of service that you received during your stay with us. We have a high standard that we set for ourselves, and unfortunately, we failed to meet that during your stay. I will pass the information included in this review along to the appropriate departments to ensure these same issues do not present themselves again in the future. We hope to see you on future stays. Dirk Bengel General Manager Crowne Plaza Columbus Downtown
5 out of 5
Recommended
for Everyone
by A verified travelerfrom clearwater

Great hotel ..excellent location ,

Posted Jan 27, 2015
Front desk was a little rude upon check in.. But she was young ..
Comment from Hotel Management
Jan 28, 2015 by Staff, Hotel Management
Dear denise, Thank you for staying at the Crowne Plaza for your recent visit to Columbus, Ohio. I would like to apologize for the service you received at our Front Desk. I can assure you I will forward this information along to the appropriate department to ensure this same issue does not repeat itself in the future. We hope you will consider us for future visits to Columbus. Dirk Bengel General Manager Crowne Plaza Columbus Downtown
4 out of 5
Recommended
for Everyone
by A verified traveler

great hotel close to Entertainmen

Posted Jan 12, 2015
Pros: conveinence
Cons: better game room maybe a pool table, breakfast included, earlier hours for bar/eating
Nice accommodations. Very close to everything we wanted to do.
Comment from Hotel Management
Jan 19, 2015 by Staff, Hotel Management
Dear bfair, Thank you for staying at the Crowne Plaza for your recent visit to Columbus, Ohio. I am pleased to hear you appreciated the location we have to offer and that we were close to all you wanted to see. We look forward to seeing you on future stays. Dirk Bengel General Manager Crowne Plaza Columbus Downtown
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location and the staff was wonderful!

Posted Jan 5, 2015
The experience was wonderful! Staff helpful and pleasant! The breakfast buffet was very nice with alot of choices
Comment from Hotel Management
Jan 7, 2015 by Staff, Hotel Management
Dear A verified traveler, Thank you for staying at the Crowne Plaza for your recent visit to Columbus, Ohio. I am delighted to hear you enjoyed your time with us and found great variety in our breakfast buffet. We hope you will choose to stay with us again in the future. Dirk Bengel General Manager Crowne Plaza Columbus Downtown
5 out of 5
Recommended
for Everyone
by A verified travelerfrom dayton, OH

Great hotel.

Posted Jan 4, 2015
Great hotel. Room was clean, staff was helpful and quick to answer requests. Room was very reasonably priced. Pool was clean and warm. Walking distance to arena district and short north, even in winter.
Comment from Hotel Management
Jan 7, 2015 by Staff, Hotel Management
Dear Shawn, Thank you for staying at the Crowne Plaza for your recent visit to Columbus. I am excited to see your stay was enjoyable and that our staff was able to assist with all accommodations. We look forward to seeing you in the future. Dirk Bengel General Manager Crowne Plaza Columbus Downtown
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Findlay, OH

Nice hotel downtown Columbus

Posted Jan 4, 2015
Rang in the New Year at First Night Columbus. Although the neighbors were pretty noisy it was expected for New Years. Hotel was very clean and staff very professional including valets. There is one microwave in the café. I think there should be a couple more available or in all the rooms. The pool was clean but the "game area" outside the pool needs updated and include a bench or seating area. Breakfast was excellent but make sure you choose that option when booking the room and let check in know how many are in the room. Otherwise it's an expensive add on once you are there. Front desk staff members Bylal and Audrey were especially helpful.
Comment from Hotel Management
Jan 7, 2015 by Staff, Hotel Management
Dear Tanya, Thank you for staying at the Crowne Plaza for your recent visit to Columbus, Ohio. I am delighted to hear your stay for New Year's exceeded your expectations and that Bylal and Audrey were able to assist as well. We hope to host you again in the future. Dirk Bengel General Manager Crowne Plaza Columbus Downtown