Ratings based on 404 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom from cleveland

Very disappointed with customer service

Posted Feb 17, 2015
I was promised a king bed when booking with you. I was checked in and not told we where given a queen & there was nothing to be done due to using a third party booking. Keys to room did not work. Very unhelpful when talking to front desk. Room service was rude when ordering. I would not be employed if I treated my patients in this manner. horrible!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom clearwater

Great hotel ..excellent location ,

Posted Jan 27, 2015
Front desk was a little rude upon check in.. But she was young ..
Comment from Hotel Management
Jan 28, 2015 by Staff, Hotel Management
Dear denise, Thank you for staying at the Crowne Plaza for your recent visit to Columbus, Ohio. I would like to apologize for the service you received at our Front Desk. I can assure you I will forward this information along to the appropriate department to ensure this same issue does not repeat itself in the future. We hope you will consider us for future visits to Columbus. Dirk Bengel General Manager Crowne Plaza Columbus Downtown
4 out of 5
Recommended
for Everyone
by A verified traveler

great hotel close to Entertainmen

Posted Jan 12, 2015
Pros: conveinence
Cons: better game room maybe a pool table, breakfast included, earlier hours for bar/eating
Nice accommodations. Very close to everything we wanted to do.
Comment from Hotel Management
Jan 19, 2015 by Staff, Hotel Management
Dear bfair, Thank you for staying at the Crowne Plaza for your recent visit to Columbus, Ohio. I am pleased to hear you appreciated the location we have to offer and that we were close to all you wanted to see. We look forward to seeing you on future stays. Dirk Bengel General Manager Crowne Plaza Columbus Downtown
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location and the staff was wonderful!

Posted Jan 5, 2015
The experience was wonderful! Staff helpful and pleasant! The breakfast buffet was very nice with alot of choices
Comment from Hotel Management
Jan 7, 2015 by Staff, Hotel Management
Dear A verified traveler, Thank you for staying at the Crowne Plaza for your recent visit to Columbus, Ohio. I am delighted to hear you enjoyed your time with us and found great variety in our breakfast buffet. We hope you will choose to stay with us again in the future. Dirk Bengel General Manager Crowne Plaza Columbus Downtown
5 out of 5
Recommended
for Everyone
by A verified travelerfrom dayton, OH

Great hotel.

Posted Jan 4, 2015
Great hotel. Room was clean, staff was helpful and quick to answer requests. Room was very reasonably priced. Pool was clean and warm. Walking distance to arena district and short north, even in winter.
Comment from Hotel Management
Jan 7, 2015 by Staff, Hotel Management
Dear Shawn, Thank you for staying at the Crowne Plaza for your recent visit to Columbus. I am excited to see your stay was enjoyable and that our staff was able to assist with all accommodations. We look forward to seeing you in the future. Dirk Bengel General Manager Crowne Plaza Columbus Downtown
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Findlay, OH

Nice hotel downtown Columbus

Posted Jan 4, 2015
Rang in the New Year at First Night Columbus. Although the neighbors were pretty noisy it was expected for New Years. Hotel was very clean and staff very professional including valets. There is one microwave in the café. I think there should be a couple more available or in all the rooms. The pool was clean but the "game area" outside the pool needs updated and include a bench or seating area. Breakfast was excellent but make sure you choose that option when booking the room and let check in know how many are in the room. Otherwise it's an expensive add on once you are there. Front desk staff members Bylal and Audrey were especially helpful.
Comment from Hotel Management
Jan 7, 2015 by Staff, Hotel Management
Dear Tanya, Thank you for staying at the Crowne Plaza for your recent visit to Columbus, Ohio. I am delighted to hear your stay for New Year's exceeded your expectations and that Bylal and Audrey were able to assist as well. We hope to host you again in the future. Dirk Bengel General Manager Crowne Plaza Columbus Downtown
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 2, 2015
Easy access to food and entertainment, employees were very cooperative and helpful. Clean rooms and great service.
Comment from Hotel Management
Jan 7, 2015 by Staff, Hotel Management
Dear A verified traveler, Thank you for staying at the Crowne Plaza for your recent visit to Columbus, Ohio. I am pleased to hear you enjoyed your stay with us and that you received wonderful customer service. We look forward to seeing you on future stays. Dirk Bengel General Manager Crowne Plaza Columbus Downtown
4 out of 5
Recommended
for Everyone
by A verified traveler

Perfect if your planning to visit Nationwide Arena

Posted Jan 2, 2015
Good service. Our large party was given some greatly appreciated "slack" while celebrating birthdays and New Year combined in the bar area. No complaints although we may have been louder than we should have.
Comment from Hotel Management
Jan 7, 2015 by Staff, Hotel Management
Dear Matt, Thank you for staying at the Crowne Plaza for your recent visit to Columbus, Ohio. I am pleased to hear you enjoyed your time with us while celebrating birthdays and New Year's! We look forward to seeing you again on future stays. Dirk Bengel General Manager Crowne Plaza Columbus Downtown
5 out of 5
Recommended
for Everyone
by A verified travelerfrom s

Posted Dec 30, 2014
Love this hotel, so close to campus and downtown! Number 1 choice for me and my friends! And I got early check in (Michigan weekend) just like I hoped! Thanks a lot guys!!
Comment from Hotel Management
Dec 31, 2014 by Staff, Hotel Management
Dear nain, Thank you for staying at the Crowne Plaza for your recent visit to Columbus, Ohio. I am delighted to hear you enjoyed our hotel so much and that we were able to get your checked in early. We look forward to hosting you again in the future. Dirk Bengel General Manager Crowne Plaza Columbus Downtown
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 29, 2014
Cons: Getting to the pool area is a little cumbersome. There is only 1 elevator that goes to the pool level and it services all other floors as well.
Friendly service, clean room, walking distance to arena and short north distric.
Comment from Hotel Management
Dec 31, 2014 by Staff, Hotel Management
Dear A verified traveler, Thank you for staying at the Crowne Plaza for your recent visit to Columbus, Ohio. I am pleased to hear you enjoyed your stay and the proximity to the Short North Arena District. We look forward to seeing you on future stays. Thanks, Erin Clark