Ratings based on 617 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
by A verified traveler from ohio
Terrible experience.Posted Jul 18, 2015
When I proceeded to my room after checking in. I noticed room service tray with dirty dishes outside of my room... Apparently from the night before. The dishes were still outside when I checked out in the morning by the way. After driving 12 hours, I wanted a relaxing evening. Proceeded to head to the hotel bar only to have them call last call and no longer serve at 10:30 pm... There were multiple family reunions there. The kids from these were playing on the elevators which made everyone else have to take the stairs. When the people in the neighboring room decided to shower at 3am for an hour... I could hear their water running loudly enough from my tub drain that it kept me awake. Every time a door would open and close... It was slammed. This made the door in my room shake. Basically... I paid $200 for an hour and a half of sleep and a shower. When the hotel staff was made aware, they brushed it off and made excuses saying that they were understaffed.
for Everyoneby A verified traveler from Parma Ohio
AwesomePosted Jul 13, 2015
Pros: The cleanliness and the breakfast.
Cons: It was perfect!!!
Location: It was very close to Polaris mall and there is a lot to do in the area.
The rooms were super clean, the beds were very comfortable. The staff was very nice. We enjoyed the hot tub and pool as well. But the breakfast was out of this world. made to order. I would defitnetly stay here again. It was a girls weekend. It is very close to Polaris Mall as well.
for Everyoneby A verified traveler from a
NicePosted Jul 13, 2015
Great hotel, awsome breakfast, very close to allot of things
for Everyoneby A verified traveler from columbus, ohio
Posted Jul 7, 2015
Pros: Clean, fruit and candy at the front desk. breakfast was delicious/ My room was clean and roomy i love it.
Cons: I would have like some grits. lol
Location: It is near all the freeways, you have everything surrounding you, that you need. I was at a family gathering, didn"t stay at the hotel to much.
I am very picky, this hotel was lovely, the staff was friendly. My husband and i love the breakfast buffet, everything was hot and clean the way I like it. I would recommend this to anyone looking for a clean comfortable hotel. Anything you need is around the hotel, and has a nice bar.
by A verified traveler from south bend IN
Strangest hotel stay ever.Posted Jul 6, 2015
We were rushed through check-in, which we were fine with bc they allowed us to have an early check-in due to the distance we drove to get there. We were given the noisiest room directly off of double elevators....the kids didn't sleep with night bc of the noise and people knocking on the door and being loud. The doors in the room didn't even fit the door frames...it was bizarre...no vent in the bathroom so it was miserable trying to get ready each day. So the door to our room was directly off of the elevator and our bedroom window was directly above the entrance to the hotel. It had to have been the worst room in the entire hotel. I called down to the front desk and it rang for over 10 minutes before I hung up. The only good thing about this hotel was it had a good breakfast. But even then, we got our drinks, sat them on our table to go get our food....when we got back, the table had been cleared (5 full glasses of juice and 2 cups of coffee) and someone else was being given the table. It was a total mess. Started our days off on the wrong foot. The only nice employee the whole time was the manager that was on duty the day we checked in. The rest of the stay was so disappointing. The staff seemed tired and annoyed and the hotel had a family reunion and a weird gaming convention there over the holiday weekend. You couldn't come or go from the hotel without walking your family through a crowd of weirdos and cigarette smoke. Gross.
for Familiesby A verified traveler from Bridgeport, WV
Posted Jun 29, 2015
Pros: Breakfast was great! Polite staff!
Cons: Room could've been cleaner.
Location: American Girl Doll Store, Build A Bear, See's Candies, Gymboree
Hotel staff was very nice. Our room wasn't the cleanest. There was a juice pouch left on the counter in our room left from a previous guest. There was also a candy wrapper left under one of the beds. Also the toilet water was constantly yellow, even after flushing. There was also stray hairs on the shower walls. Besides that the room wasn't bad. The hotel served a great breakfast! Lots of food to choose from. If we are in the area again, I would give this hotel a second chance. It was very conviently located.
for Everyoneby A verified traveler from Cincinnatti,Ohio
Great hotel within walking distance to many attracPosted Jun 26, 2015
Great hotel staff, great location for sightseeing around Cincinnatti,and Covington/Newport Kentucky
for Everyoneby A verified traveler from florence, ky
Nice hotel. Convenient to OSUPosted Jun 23, 2015
Good location, felt very safe. Hotel was nice but rooms could've used a little updating. Beds were very comfortable.
for Everyoneby A verified traveler from chatham, ontario
Wonderful time in columbusPosted Jun 8, 2015
Location: Golfed and went to tournament.
Golfed and spent time at the memorial tournament. Great location. Close to restaurants and courses. The food was excellent. Staff was absolutely fantastic. Had shuttle service to Easton mall and restaurants. Highly recommend this hotel . If it was good for speaker of the house, it was good enough for us.
for Everyoneby A verified traveler from cincinnati
Extra ChargesPosted Jun 6, 2015
When I checked out I asked for a receipt and was told "you booked through expierian they have your receipt" I asked will there be any additional charges to my card? Her answer "no, you are all set". I just wanted to make sure I had all receipts for reimbursement. Monday I noticed a 15.00 charge on my card. Now I have to make phone calls etc... Just aggravating.