Ratings based on 141 Verified Reviews
They paid and stayed. We double-checked.
3.6 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Michigan
Could be BetterPosted Oct 27, 2013
Pros: It was a safe area and a safe hotel. For the price it was not bad.
Cons: Clean better, nicer friendlier staff.
Location: It was in a great location. Almost every type of store near by.
The Hotel could have been much better with a little more effort from Staff. The rooms were cleaned but not clean. There were several ways you could tell that it was a quick clean job. The front desk did not seem like they wanted to help. Very few extras unless you asked shampoo, soap etc.
Jan 1, 2013 by Manager
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that you found our rooms not to be cleaned to your satisfaction and that the staff did not appear to be helpful. To prevent this from happening again, my team is going to be having a retraining meeting on cleaning procedures and our guidelines for providing a great guest experience. The staff and I appreciate your comments, as it will only help us to improve. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
for Everyoneby A verified traveler
It was okPosted Sep 30, 2013
Cons: Not blame someone else for their mistake.
Location: Location was great for us, with so much to do in Columbus
I paid for a king size non-smoking room and received a non-smoking double bed. They did not have my reservations when I got there correctly. After pitching a fit we received a room with 2 double beds, they originally wanted to just cancel my reservations and told me there wasn't anything they could do about it, blaming Expedia but than gave us this room.
Jan 4, 2013 by Manager
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that we were overbooked on the type of room you reserved. Unfortunately we did receive too many reservations for the king rooms. We did have enough rooms for guests to be placed into other room types and we did try to find another option if anyone did not want to take the room we had available for them. I am very sorry that this was a bad experience for you. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Recommendedby A verified traveler
Posted Aug 19, 2013 on Hotels.com
for Personal Eventby A verified traveler from mountains of pennsylvania
great locationPosted Aug 3, 2013 on Hotels.com
overall value unbeatable
for Everyoneby JMouse888 from Cleveland, Ohio
Just OKPosted Jul 8, 2013
Pros: Kitchen, Refrigrator
Cons: Offer some cleaning service for short-term customer. Upgrade some room hardware.
Location: Great location for visiting the Columbus Zoo. Only about 10 min drive (local 40mph). We took baby back for nap and went back to the Zoo in the PM.
We booked this because of our 2 year old. Room has a kitchen so we can make our own food for the kid, and a frig so we can keep milk fresh. The room is clean-ish, but still some trash under the bed when we pushed it against the wall (so the baby can sleep with out falling). There was even a beer bottle under the bed. The bath room is also just okay. Some rust and goo/gunk here and there. Chrome fixtures are not shiny and most of them are rusting. Towels are not "spotless" clean and I can still see some faded stain on some of them. Kitchen are relatively better, but the cookware and utensils are old and rusty. Something I would ask to exchange if I were eating in a restaurant. Service is just okay also. Actually, if you only stay 1-7 days, don't expect ANY room cleaning like you get in a regular hotel. They only clean/reset the room once a week, so you would have to stay for more than 7 days to get a free clean. Otherwise, you need to pay for it. Most things you have to do yourself, including clean the room, make the bed, take out the trash, take out dirty towels, get clean towels from the front desk, get bathroom amenities from the front desk. They do provide (for free), toothbrush, toothpaste, dish washing liquid, popcorn, shampoo, bathroom tissue, and toilet paper. There is also coffee maker and coffee in the room. Overall, this place does the job. As long as you are not a germaphobe/ocd like me, the place is okay to stay. Great convenience for families.
Jan 9, 2013 by Manager
Thank you so much for taking the time to review our property. Guest feedback is very important to us. I am very concerned about the cleanliness issues you mentioned. I am very sorry you found trash under your bed. I will use this review to coach my team to do a better job in the future. I am also sorry about the condition of the chrome fixtures. We are replacing these as we find them. We do let people know as they check in about our housekeeping policies. I hope you were informed of these at that time. We also have it noted on any confirmation letters sent to our guests. I am sorry this was an inconvenience for you. Again, that you for letting us know about your stay as we always welcome input on how to make a better stay for our valued guests. I hope you will allow us another opportunity in the future to show how we will enhance your stay.
for Everyoneby A verified traveler
Decent Colulmbus HotelPosted Jul 1, 2013
Pros: Very, very clean
The hotel was decent. The room was very clean. However, it was a little dingy and the our non-smoking room wreaked of cigarette smoke, and so did our bags when we left. The staff was very friendly. It was decent for a one night stay. A bit over priced.
Jan 5, 2013 by Manager
Thank you so much for taking the time to post a review of our property. I want to apologize for the slight smoke odor within your room. In response, I am working with our housekeeping staff to eliminate this smell as soon as possible. Still, I am very happy to hear that you found our rooms to be clean and our staff to be friendly. Thank you again for your feedback. We look forward to seeing you again!
Recommendedby A verified traveler
Posted Jun 21, 2013 on Hotels.com
for Familiesby Zuppfam from Youngstown, Oh
Perfect for young familiesPosted Jun 20, 2013 on Hotels.com
We were very pleased with our stay & would def stay there again. The kitchen was so great to have with our two little kids (3 yrs & 9 mos). Especially with things like bottles that needed washed & my daughters meds that needed refrigerated. Other than the kitchen it was a very basic room...nothing fancy, but it was clean & the price was great!! We loved the surrounding area too! Historic Dublin was so charming!! We were close to shopping & zoo too! If you're looking for somewhere cheap but clean I think you'll be as pleased as we were! The only thing we didn't like was the water pressure....it was awful! Haha
for Couplesby A verified traveler
Posted Jun 19, 2013 on Hotels.com
Recommendedby Phil from Ohio
Ok..But really needs updating for area it is in.Posted Jun 11, 2013 on Hotels.com
This is located in a very nice area with a lot of other hotels. It was clean and the staff was excellent. However, the place needs lots of up dating and was actually disappointing for the price and the area it is in.