Dear Anthony, Thank you for being a guest at our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards regarding the cleanliness and pest control of our rooms, but the room you occupy will be professionally inspected and treated as a precaution. Meanwhile, if you are in doubt and would like to review your charges further, please feel free to reach out to our hotel directly. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear Nancy, Thank you for your feedback and for choosing to stay with Extended Stay America. We're pleased to hear that your overall experience was comfortable and quiet. We apologize for the oversight with the washcloth and assure you that we are addressing this with our cleaning staff to prevent such occurrences in the future. We appreciate your understanding and hope to welcome you back for another pleasant stay. We hope you will give us another opportunity to provide you with a more enjoyable stay.Sincerely, Hotel Management

Dear John, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to improve our service and guest experience continually. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Julia, Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Richard, Thank you for choosing Extended Stay America. We appreciate your generous rating, and we value your comments regarding noise concerns and pillow comfort. We're committed to ensuring a peaceful environment for all guests and will address the noise issue promptly. Additionally, we'll review and enhance our bedding options for improved comfort. We hope to welcome you back for a more satisfying stay in the future. Sincerely,Hotel Management

Dear Gerald, Thank you for taking the time to evaluate our hotel. Please accept our apologies for the hot water issue you faced and the inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.Sincerely, Hotel Management

Dear Mark, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

Dear Diane, Thank you for your positive feedback. We're delighted you had an excellent overnight stay at Extended Stay America. It's great to know that you found the amenities, including the cooking stove and large refrigerator, convenient for your needs. If you have any additional feedback or if there's anything more we can do to enhance your future stays, please don't hesitate to share. We look forward to welcoming you back for another positive experience soon!Sincerely,Hotel Management

Dear Tasha, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that you had a memorable experience. Thank you for including Extended Stay America in your travel plans, and we hope to welcome you back to our location any time you are in the area.Sincerely,Hotel Management

Dear John, Thank you for your positive feedback about your stay at Extended Stay America. We're pleased to hear that you found your room clean and comfortable, enjoyed a peaceful atmosphere, and had a positive interaction with our staff. Your comfort and satisfaction are our top priorities, and we hope to welcome you back for another pleasant stay in the future.Sincerely,Hotel Management

Dear Jacob, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We know how vital fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management

Dear Kathy, We appreciate your feedback regarding the TV issue during your stay and any inconvenience you experienced. Please note that our team is always here to assist with any technical difficulties you encounter in the future. We hope you had an otherwise pleasant stay and look forward to welcoming you back for an even better experience.Sincerely,Hotel Management

Dear Thomas, Thank you for taking the time to leave a review; we appreciate your feedback. We regret any frustration and inconvenience caused upon arrival and are very grateful for your patience. We do everything possible to honor requests; however, it is only sometimes possible, depending on our occupancy. We hope to show you the exceptional stay we are committed to providing every guest.Sincerely,Hotel Management

Dear Melony, Thank you for being our guest and sharing your feedback. We apologize for the issues you experienced smoke smell, amenities, and the housekeeping service during your stay. We work hard to provide every guest with a clean and comfortable environment; therefore, we apologize for the smoke smell that compromised your experience. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Management

Dear Amy, Thank you for commenting on your recent experience at our property. We aim to offer every guest outstanding service, cozy accommodations, and excellent amenities. Therefore, we apologize for not meeting your expectations and appreciate your letting us know. Our guests frequently bring personal items to use in their suites, so we provide complimentary hair dryers and toiletries upon request at the front desk. We take this feedback seriously and are determined to improve in these areas to ensure our guests have a wonderful experience. We hope to exceed your expectations during your next stay with us.Sincerely,Hotel Management

Dear Laurie, On behalf of our team, we appreciate you staying with us and providing a review. We are glad to know you are pleased with your room with the fully equipped kitchen. However, we are sorry to disappoint you with our breakfast choice. We understand how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely,Hotel Management

Dear Todd, Thank you for staying with us and posting your kind remarks about our hotel, Extended Stay America. It is wonderful to read that you are pleased with our staff's outstanding service and spacious room and found us to be an excellent value. We are thrilled to share your feedback with our team, as they always love hearing feedback from our guests. It was a pleasure having you stay with us, and we hope you will choose us again! Sincerely,Hotel Management

Dear Natalie, Thank you for the review and for staying with us. Warm, thoughtful, and attentive service is a top priority; therefore, we apologize if our associates did not show this to you during check-in. We want every guest to know how much we appreciate their patronage; therefore, we sincerely apologize this was not your experience. We have shared your feedback appropriately to ensure this is adequately addressed. Thank you for bringing this to our attention and for your patience. We do hope for another opportunity to show you the hospitality you deserve.Sincerely,Hotel Management

Dear Christopher, Thank you for choosing to stay with us. We are happy to learn you found our hotel comfortable and spotless. However, we are sorry to hear about the issues that hampered your experience. We are sorry for the problems you had with our front desk. We take these reviews seriously, and our team will evaluate your feedback to ensure these concerns are not repeated. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management

Dear Jessica, Thank you for leaving a review of your recent stay here at Extended Stay America. We are glad that you enjoyed your recent stay with us and found our hotel and staff comfortable and accommodating. We take pride in providing a relaxing and welcoming environment for all of our guests, and we are glad we could meet your expectations. Thank you once more from all of us here and hope to see you again soon!Sincerely,Hotel Management