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Reviews of Fairfield Inn & Suites Columbus Polaris

2.5 out of 5
Fairfield Inn & Suites Columbus Polaris
9000 Worthington Rd, Westerville, OH

Reviews

8.6

Excellent

Rating 10 - Excellent. 498 out of 891 reviews" "
Rating 8 - Good. 249 out of 891 reviews" "
Rating 6 - Okay. 65 out of 891 reviews" "
Rating 4 - Poor. 40 out of 891 reviews" "
Rating 2 - Terrible. 39 out of 891 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities
People was friendly
Stayed 1 night in Feb 2024

10/10 Excellent

Jacque

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Amanda

Stayed 1 night in Jan 2024

10/10 Excellent

Neil

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Tamika, Delaware

Stayed 1 night in Dec 2023

8/10 Good

Jacque

Traveled with family
Stayed 1 night in Dec 2023

10/10 Excellent

Cheryl

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close and convenient parking.
Stayed 1 night in Dec 2023

6/10 Okay

Samantha

Traveled with family
Liked: Staff & service, property conditions & facilities
The beds were ok I was expecting a bigger pull out bed from The couch it’s more for one person not two. Breakfast was not good and made all Of us have diahrea and upset stomach. Turkey sausage I don’t think was good at all.
Stayed 1 night in Dec 2023

8/10 Good

Joanna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was nice and spacious. If you booked a room with a pull-out couch, be sure to ask for bedding upon check-in. Otherwise, you're SOL when there is no one at the counter after hours.
Stayed 2 nights in Nov 2023

8/10 Good

Jean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my 2 girls stayed for a night and it was very clean and comfortable. We didn't needed much interaction with the staff but the ones we encountered were friendly. The only issue, which was minor, was there were 2 tvs and only 1 remote.
Stayed 1 night in Nov 2023

10/10 Excellent

jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to where I needed to go.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and a really wonderful room.
Stayed 1 night in Nov 2023

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quinn went above and beyond. The property is convenient, plenty of parking and clean.
Stayed 1 night in Nov 2023

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little landscape work needed and trash can at front door overflowing
Stayed 1 night in Nov 2023

10/10 Excellent

Joyce

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing and my room was very comfortable. I stayed in three different hotels this week, and the bed at The Fairfield was by far, the most comfortable!!!
Stayed 2 nights in Oct 2023

4/10 Poor

Irma

Didn’t like anything plus they don’t have a shuttle to the airport!
Stayed 2 nights in Oct 2023

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Visiting son at otterbein
Great stay, quiet and clean. Close to everything and convenient to whatever you need.
Stayed 1 night in Oct 2023

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay again while in Columbus.
We were a late arrival. The desk clerk was very nice and helpful and checked us in quickly. The room was clean and bed comfortable. Breakfast was good with many choices. Over-all it was a nice stay.
Stayed 2 nights in Oct 2023

2/10 Terrible

Paige

Business traveler
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Dirty towels in my bathroom, bed was broken, hair in shower, stains on bed, towels were smelly, door in the back of the facility didn’t work and there was no sign so I unpacked my car after going shopping and couldn’t get it. Had to repack my car and drive around.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Andy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Joseph

Stayed 1 night in Oct 2023

10/10 Excellent

Brian Eliot

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is great.
Stayed 2 nights in Oct 2023

6/10 Okay

Rebecca

Business traveler
Liked: Staff & service, property conditions & facilities
Hotel was very nice, however the AC unit had mold on/in it. Told staff that night (I checked in late around 9pm) and they said they’d send someone to clean it. No one came. Reminded front desk the next morning and they said ok. No apology, nothing more than ok. Was very disappointed in that response. Minus that one hiccup- the stay was good.
Stayed 1 night in Sep 2023

10/10 Excellent

Troy

Stayed 1 night in Sep 2023

8/10 Good

Mary Therese

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Cassaundra

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best hotel stay I have had in a very long time. Totally beautiful!
Stayed 1 night in Aug 2023

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Rx, Toledo

Traveled with partner
Liked: Amenities
Great rates for location and accessibility
Stayed 3 nights in Aug 2023

10/10 Excellent

MICHAEL P

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and clean
Stayed 1 night in Aug 2023

8/10 Good

Juanita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Annette, Malone

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Easy access to restaurants and Westerville. Great price for area.
Stayed 3 nights in Aug 2023

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, room comfort
The pool and hot tub could use some paint and cleaning.
Stayed 1 night in Aug 2023

10/10 Excellent

Michael

Stayed 1 night in Aug 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quip Trip to big city
Great stay!
Stayed 1 night in Aug 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
I love the extra living room area. It made it more spacious
Stayed 3 nights in Aug 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues.
Stayed 1 night in Aug 2023

10/10 Excellent

ROGER E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

4/10 Poor

Kenneth, Girard

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
There was some loud and very obnoxious guests who were loud and highly intoxicated. The room was not at all clean in any sense.
Stayed 1 night in Jul 2023

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Michelle

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Breakfast was spectacular! The gentleman running it was extremely polite & busy making sure everything stayed stocked. My only complaint is that the rooms could’ve been cleaner. My daughter found a box of granola bars & wrappers in the nightstand drawer, there were also two empty Gatorade bottles under the bed. We also noticed a brown stain on our sheet.
Stayed 2 nights in Jul 2023

10/10 Excellent

C, Chagrin Falls

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good. Polaris Grille is a short walk away with fine food. My reservation had been double booked with Orbitz; Farfield Inn allowed cancellation with full refund for the extra unneeded room. Very professional.
Stayed 1 night in Jul 2023

10/10 Excellent

NDEYENima

Stayed 1 night in Jul 2023

8/10 Good

Murray

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to shopping, dining and access to I71.
Stayed 1 night in Jul 2023

6/10 Okay

Catherine

Liked: Staff & service
Not what I expect from Marriott
The first room had busted lamp shades and a broken fridge and an ironing board in a closet but no luggage rack. They moved me to a new room, the bed sheets are bumpy and thin and have pinholes from wear and tear. Sheets did not cover mattress pad and I had to stretch them to try to make fit. Carpets are worn throughout hotel and halls are unvacuumed and have lots of debris. No microwaves in rooms (isn’t that standard?). Tissue box holder in bathroom empty with garbage pushed in the hole. Not what I expect from a Marriott.
Stayed 1 night in Jul 2023

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in. Friendly staff. Pool was comfortably temp.
Stayed 1 night in Jul 2023

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was not good
Stayed 2 nights in Jul 2023

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable
Stayed 1 night in Jul 2023

10/10 Excellent

kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 1 night in Jul 2023