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Reviews of Fairfield by Marriott Inn & Suites Columbus Hilliard

2.5 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 213 out of 420 reviews" "
Rating 8 - Good. 124 out of 420 reviews" "
Rating 6 - Okay. 46 out of 420 reviews" "
Rating 4 - Poor. 21 out of 420 reviews" "
Rating 2 - Terrible. 16 out of 420 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Fairfield were absolutely amazing!! So welcoming and made us feel right at home
Stayed 1 night in Mar 2024
Response from Lisa P. on Mar 13, 2024
Thank you so much for staying with us and giving us a review. We look forward to serving you again

10/10 Excellent

julie

Stayed 1 night in Feb 2024
Response from Lisa P. on Mar 27, 2024
Thank you so much.

10/10 Excellent

Anthony

Stayed 1 night in Jan 2024
Response from Lisa P. on Mar 27, 2024
Thank you so much for your review.

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Lisa P. on Mar 13, 2024
Thank you for your review.

10/10 Excellent

Alyssa

Traveled with partner
Liked: Amenities
Stayed for 2 nights over the weekend. It was very clean, up to date & organized. Only minor thing was that one of the night lamps located by the headboard was flashing and going out on and off. No big deal.
Stayed 2 nights in Dec 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overnight stay on long distance trip. Check in was easy. Parking was great, right by the side door and my room was close by. Everything was clean and tidy. I will stay at this location again.
Stayed 1 night in Nov 2023
Response from Lisa P. on Nov 29, 2023
Thank you so much for your review. We look forward to seeing you again.

10/10 Excellent

Josiah

Stayed 2 nights in Oct 2023
Response from Lisa P. on Nov 29, 2023
Thank you for your feedback.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience from check-in to check-out. Clean, comfortable and nice breakfast. Highly recommended!
Stayed 1 night in Oct 2023
Response from Lisa P. on Nov 29, 2023
Thank you for taking the time to give us your feedback. We appreciate you staying with us.

10/10 Excellent

Damon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very clean, most comfortable bed and relaxing sleep. Train near bye but didn’t hear from room 313. Only downfall I was unable to use the hdmi inputs on the tv so no Sunday football!!
Stayed 2 nights in Sep 2023
Response from Lisa P. on Sep 27, 2023
Thank you so much for staying with us and giving us your review. We look forward to serving you again.

4/10 Poor

Meredith

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Staff were unimpressive; facility was dated; and Pre-paid breakfast was inedible.
Stayed 1 night in Sep 2023
Response from Lisa P. on Sep 27, 2023
We are sorry that you did not have a pleasant stay. We are going to try to fix the issues mentioned in your review for your future stay with us.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A/C was not working in the first room but staff quickly put me in another room. Staff were polite, kind and efficient. Great stay.
Stayed 1 night in Sep 2023
Response from Team Fairfield on Sep 13, 2023
Hello David,Thank you for the service score you provided the hotel and staff. It was a pleasure allowing us to serve you. We do apologize for any inconvenience you may have experienced during your stay, but I am happy to hear things were quickly rectified. If your ever in Columbus again please make sure to stop and say hello.Thank you

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very nice, the rooms were also very nice and clean and the hot breakfast was amazing
Stayed 1 night in Aug 2023
Response from Lisa P. on Sep 12, 2023
Thank you so much for taking the time to give us a review. We appreciate you staying with us.

10/10 Excellent

Gabriel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Lisa P. on Sep 12, 2023
Thank you for your feedback.

8/10 Good

Cherrylynne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and accommodated a birthday request.
Stayed 1 night in Aug 2023
Response from Lisa P. on Sep 12, 2023
Thank you for your review.

8/10 Good

Carol

Stayed 2 nights in Aug 2023
Response from Lisa P. on Sep 12, 2023
Thank you for your review.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Aug 2023
Response from Lisa P. on Sep 12, 2023
Thank you so much for staying with us.

6/10 Okay

Robert

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
On three occasions including check-in the one staffed person from the desk was missing. Room was nice enough with lots of places to plug in your electronic equipment. Nicely maintained property.
Stayed 1 night in Jul 2023
Response from Lisa P. on Sep 12, 2023
We are sorry about the issues mentioned in your review. We will work promptly to resolve them. We thank you for giving us your feedback.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Lisa P. on Sep 12, 2023
Thank you for your review.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend!
We arrived to the hotel after midnight and check-in was a breeze. The gentleman that was at the counter was super nice & helpful! Our room was great as well! Great for families! We will stay here again when passing through.
Stayed 1 night in Jul 2023
Response from Lisa P. on Sep 12, 2023
Thank you so much for staying with us. We look forward to serving you again.

10/10 Excellent

Kristine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great stay. The pool is small so when the kids come we had to leave but everything else was enjoyable
Stayed 3 nights in Jul 2023
Response from Lisa P. on Sep 12, 2023
Thank you so much for your feedback. We look forward to serving you next time you are in town.

8/10 Good

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A bit confusing to find but parking was an issue. Cars and trucks with trailers parallel parked taking up 4-5 spaces.
Stayed 1 night in Jul 2023
Response from Lisa P. on Sep 12, 2023
We are sorry about the parking issue. We will look into it to see if we can resolve it. We appreciate you staying with us and giving us your feedback.

8/10 Good

Zoe

Stayed 1 night in Jun 2023
Response from Lisa P. on Sep 12, 2023
Thank you for your review.

10/10 Excellent

Meg

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was incredibly welcoming even for our very late check in - a great way to start our stay after a long drive. Room was very clean and nicely set up and the beds were firm but comfortable. Breakfast was a full spread with hot and cold options that even met our dairy free and gluten free options and satisfied my teenage son’s appetite. Wonderful experience!
Stayed 1 night in Jun 2023
Response from Lisa P. on Jun 21, 2023
Thank you so much for staying with us and giving us your feedback. We look forward to serving you again.

6/10 Okay

Christina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
The staff were very friendly. But the AC quit working in the night. Fortunately, I was the only one in my family drenched in sweat. I certainly wasn’t going to move everyone while they were sleeping, but a discount would have been nice since I didn’t sleep.
Stayed 1 night in Jun 2023
Response from Lisa P. on Jun 21, 2023
Please accept our sincere apologies. Thank you for brining this issue to our attention. We will definitely look into it right away. We appreciate you staying with us and look forward to the opportunity to serve you again.

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had some issues with our vehicle and the gentleman that checked us in helped us find a mechanic. We took our car to the mechanic the next morning and they fixed our vehicle immediately without us making an appointment. They were very reasonable and sent us on our way with a smile. If it had not been for the gentlemen who helped us at the Fairfield Inn, I am sure our trip would not have gone smoothly. Special thanks to this Fairfield employee. He should get a pat on the back.
Stayed 1 night in Jun 2023
Response from Lisa P. on Jun 21, 2023
Thank you for taking the time to give us a review. We are happy to hear your stay with us was pleasant. We look forward to seeing you again.

10/10 Excellent

Mollie

Liked: Cleanliness, staff & service, property conditions & facilities
Such a clean property! We would stay there again for sure!
Stayed 1 night in Jun 2023
Response from Lisa P. on Jun 21, 2023
Wow! A five star review. Thank you so much for giving us your feedback.

10/10 Excellent

Edyth

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Gideon was very polite.
Stayed 1 night in May 2023
Response from Lisa P. on Jun 21, 2023
Thank you so much for taking the time to give us your feedback and staying with us. We look forward to serving you again.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were excellent, but they didn’t have the rolling shower room that I requested and the front desk from Hotels.com told me they will going to give me.
Stayed 2 nights in Apr 2023
Response from Lisa P. on May 2, 2023
We are sorry to hear about the issue with the requested room type. We will look into the matter to see how we can improve our service for your future stay with us. Thank you for letting us know and we thank you for staying with us.

10/10 Excellent

BRAYON

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Staff
I recently stayed at this hotel as a staycation with my family during our children's spring break. I am assuming the front desk agent Alice was the general manager. Alice was a breath of fresh air! She was so friendly from check in to check out. I had a small issue with my room and the staff quickly acted by placing me into another room. It was an overall welcoming and wonderful experience. I will return and recommend this location to all my friends and family.
Stayed 2 nights in Mar 2023
Response from Lisa P. on Mar 28, 2023
Thank you so much for staying with us and giving us your feedback. We look forward to the opportunity to serve you again.

10/10 Excellent

RJ

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2023
Response from Lisa P. on Mar 28, 2023
Wow! A five star review. Thank you so much taking the time to give us a review.

10/10 Excellent

Khaylah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great stay! The best part about the hotel was the customer service! Alice and Gideon were by far the nicest employees I’ve ever encountered! They made me and my friends feel welcomed, and because of them I would recommend this hotel to anyone!
Stayed 2 nights in Mar 2023
Response from Lisa P. on Mar 21, 2023
Thank you for taking the time to give us your review. We look forward to serving you again in the future.

8/10 Good

Kolleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean hotel, great location. The only thing that way upsetting was that they did not have free Wi-Fi only if you signed up on the Marriott app.
Stayed 3 nights in Mar 2023
Response from Lisa P. on Mar 21, 2023
Thank you for giving us your feedback. We do offer free Wi-Fi to all our guests. However, we will look into if there are any issues with connectivity. We appreciate you letting us know and look forward to seeing you again.

10/10 Excellent

NITIN

Stayed 1 night in Feb 2023
Response from Lisa P. on Mar 8, 2023
Thank you for your feedback

8/10 Good

Sherry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, friendly, and in the heart of things.
Very clean and modern. Friendly staff. Stayed overnight during travel and would definitely stay again. Convenient to restaurants, shopping, and movie theater.
Stayed 1 night in Jan 2023
Response from Lisa P. on Mar 8, 2023
Thank you for staying with us and giving us a review. We appreciate it very much.

10/10 Excellent

Carla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Lisa P. on Mar 8, 2023
Wow! thank you so much for taking the time to give us your feedback.

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming and informative receptionist Taj
Stayed 1 night in Jan 2023
Response from LIsa P. on Mar 8, 2023
Thank you so much for your feedback. We look forward to serving you again.

10/10 Excellent

Shawnte

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff! Handicap friendly!!!
Staff was absolutely amazing!!! We have a handicap son and once the staff at this hotel new that they went above and beyond to make us comfortable as well as him. They offered to upgrade our room, move us to the first floor, had us park up front to unload and they came out and laid salt down as well as asked if we needed help getting him in his wheelchair (our vehicle he remains in his chair). They had us bring him out of the cold and stood by him while we unloaded all his equipment/machines. Escorted us to the elevator as well as our room. They even gave us complimentary water later that evening and during our stay kept asking if we needed anything and if our son was okay!! We have never been treated like this anywhere we have stayed with him and we travel a decent amount. Amazing!!!
Stayed 2 nights in Dec 2022
Response from Lisa P. on Sep 12, 2023
Thank you so much for staying with us and giving us your review. We are so glad to hear your stay with us was pleasant.

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fairfield inn
One of the best hotels I ever stayed at
Stayed 1 night in Dec 2022
Response from Team Fairfield on Dec 27, 2022
Dear Donald,Thank you for taking the time to share your review with us. We appreciate such a wonderful compliment!All the best,Team Fairfield!

10/10 Excellent

Colleen

Traveled with family
Liked: Cleanliness, staff & service
Friendly during late night check in. Even offered water bottles!
Response from Lisa P. on Dec 22, 2022
Thank you so much for your review. We look forward to serving you again.

10/10 Excellent

Alexzandria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Lisa P. on Dec 22, 2022
Wow! Thank you for your positive feedback.

10/10 Excellent

Diane

Stayed 1 night in Nov 2022
Response from Lisa P. on Sep 12, 2023
Thank you for your positive feedback.

6/10 Okay

Marnie S

Stayed 7 nights in Oct 2022
Response from Lisa P. on Sep 12, 2023
Thank you for your review.

10/10 Excellent

Patricia

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to OSU events. Lots of food restaurants within a short distance.
Stayed 1 night in Oct 2022
Response from Lisa P. on Nov 10, 2022
Thank you so much for staying with us. We hope to see you again.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and comfortable hotel. Breakfast selections were all packaged and heavily processed, but coffee was good. Great hotel for overnight stay and some good dinner choices in charming Old Hilliard very close by.
Stayed 1 night in Oct 2022
Response from Team Fairfield on Oct 6, 2022
Thank you for taking the time to share your recent experience with us. It is through guests' feedback that we continue to improve upon the service we provide.As we continue to navigate these challenging times, the health and safety of our guests and hotel associates remain our #1 priority.We appreciate you choosing to stay with us.Warm regards,Team Fairfield

8/10 Good

Anne

Stayed 1 night in Oct 2022
Response from Team Fairfield on Oct 6, 2022
Thank you for taking the time to share your recent experience with us. It is through guests' feedback that we continue to improve upon the service we provide.We appreciate you choosing to stay with us!Warm regards,Team Fairfield

8/10 Good

Carol

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2022
Response from Lisa P. on Sep 12, 2023
Thank you for your review.

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant, welcoming, and clean!
Stayed 3 nights in Aug 2022
Response from Lisa P. on Aug 18, 2022
Thank you for staying with us.

6/10 Okay

Ronald

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Aug 2022
Response from Lisa P. on Aug 18, 2022
Thank you for staying with us and giving us your feedback.

10/10 Excellent

Roger

Stayed 1 night in Aug 2022
Response from Lisa P. on Aug 18, 2022
Thank you for your review.