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Reviews of Hampton Inn Columbus-East

2.5 out of 5
Hampton Inn Columbus-East
1890 Winderly Ln, Pickerington, OH

Reviews

8.4

Very Good

Rating 10 - Excellent. 265 out of 604 reviews" "
Rating 8 - Good. 212 out of 604 reviews" "
Rating 6 - Okay. 69 out of 604 reviews" "
Rating 4 - Poor. 40 out of 604 reviews" "
Rating 2 - Terrible. 18 out of 604 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Sarah

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very clean, most of the staff was very friendly and helpful, breakfast was great, they don’t except cash though which is no biggie, just wish we had known ahead of time to plan better. Will be staying here again :)
Stayed 3 nights in Apr 2024

10/10 Excellent

Jessica

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely helpful
Stayed 1 night in Apr 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
It is nice and secluded
Stayed 1 night in Mar 2024

10/10 Excellent

Meagan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and very clean
Stayed 2 nights in Mar 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Mayowa

Liked: Cleanliness, staff & service, property conditions & facilities
Perceive too much of noise around
Stayed 2 nights in Mar 2024

6/10 Okay

Mary

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This Hampton Inn is dated. The bed was very uncomfortable. We could feel the springs. The pillows were also uncomfortable. The ceiling in the front lobby feels low as one enters. There is a heavy smell of chlorine by the elevator. I expected more from a Hampton.
Stayed 1 night in Mar 2024
Response from M&M on Mar 19, 2024
We are sorry you had bad experience at our property, we are looking into all issues you mentioned. we sincerely apologize for any inconvenience and hope to see you back.

10/10 Excellent

Derick

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 2 nights in Feb 2024

6/10 Okay

Derrick

Traveled with family
Liked: Staff & service
Property is ok but i didnt think it came close to the Hampton status I've been accustomed to over the years, things are old here, needs an update. The continental breakfast was excellent.
Stayed 1 night in Feb 2024
Response from M&M on Feb 19, 2024
We sincerely apologize for not meeting your anticipated standard. We do have an old building but our team is wonderful and we see to that rooms are clean, safe and secure for all the guest. We are almost on the final year with Hampton and the management has already taken approval to build a new Hampton beside this. But we will never compromise on our quality of service until then, we will stay to our promise of 100% satisfaction Hampton Guarantee. If anytime during your stay if you have an issue please message or call our Front desk and it will be taken care of.Thanks for your feedback and we do anticipate you will come and stay with us again.

6/10 Okay

Darlene

Business traveler, Traveled with partner
Disliked: Property conditions & facilities
Easy to get to
Stayed 1 night in Feb 2024
Response from M&M on Feb 13, 2024
We see that you rated us 3, we at Hampton continuously thrive to keep improving based on your feedback. Our building is old but our team member our very courteous and friendly and our housekeeping team does a great job at keeping things clean that's why we are rated by 94% of our guest as very clean. We apologize we did not live up to your expectation and please reach out to us if we can improve and win your business back.

10/10 Excellent

Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, enjoyed our stay
Stayed 1 night in Feb 2024

10/10 Excellent

Teresa

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
Loud noise from outside air unit or some sort of building infrastructure. Housekeeper running vacuum in the hall early in the morning.
Stayed 1 night in Feb 2024

10/10 Excellent

Alison

Liked: Cleanliness, staff & service
I love coming to this hotel for my vacation away from home... The staff is very nice always saying hello or good morning, or asking us if there is anything we need.
Stayed 2 nights in Feb 2024

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Rodger

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to interstate and restaurants.
Stayed 1 night in Jan 2024

8/10 Good

Rodney

Business traveler
Stayed 1 night in Jan 2024

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities, room comfort
No
Hotel was old and everything out dated, carpet was old and dirty room 208 didn’t have dresser or enough storage space. Bed was very uncomfortable would. Would not recommend
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
Nice hotel for an overnight stay while on a road trip. Very nice, clean, spacious room. Good location for access to the interstate.
Stayed 1 night in Jan 2024

6/10 Okay

Kenneth M, Milford

Traveled with family
Liked: Staff & service, amenities
The outside area this hotel is located in smells like sewage. Also some clients were smoking pot in their room and it made the entire floor smell like pot. I alerted the front desk and she sprayed fa-breeze. Also, all of the Diamond Reserved Parking spots were always filled.
Stayed 4 nights in Dec 2023
Response from M&M on Jan 3, 2024
Sorry for the issues that you faced with your stay. We are looking into all. We do have a waste treatment facility around us but usually the smell is always around very early hours of morning and does not impact anyone. Lot of restaurants around not sure if one of them was doing some septic tank cleaning. We are a complete nonsmoking property, so we are strict with any kind of smoking but do understand if one room smokes pot the whole hallway stinks.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Robert

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem area was the light and a very loud fan were on one switch in the bathroom. Other than that it would have been a comfortable stay. The staff was courteous and helpful. Our compliments go to everyone that was there.....
Stayed 4 nights in Dec 2023

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
New mattresses needed.
I was happy to see a reapostered chair in the room. The staff was very helpful and friendly. I hope you can replace the mattresses soon. My last visit in the fall the bed was tolerable, this visit the bed was terrible.
Stayed 1 night in Dec 2023

6/10 Okay

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing was the quality of the beds. It was like sleeping on plywood
Stayed 1 night in Dec 2023

6/10 Okay

Bobbi

Stayed 1 night in Nov 2023
Response from M&M on Dec 19, 2023
Bobbi please reach out to us so we can make things right. By giving us 6 out of 10 it does show that we have not done a great job and your stay was less then satisfactory.

8/10 Good

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Bed needs to be replaced. Seems to be old and quite hard.
Stayed 1 night in Dec 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Need better coffee!!!
Stayed 1 night in Dec 2023

4/10 Poor

Jared

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was asked to pay an additional deposit for damage, after paying online, I had to give another credit card for this? I was told this is standard practice by Hilton What is that all about? Ive been all through Atlantic Canada abd Northeast U.S. over thr past 3 months and have not been aksed to pay such a charge. Absolutely ridiculous.
Stayed 1 night in Dec 2023
Response from M&M on Dec 5, 2023
Guest incidentals are industry standards. Any hotel you stay they will authorize your card for incidentals. The authorization do drop off automatically after few days if no damage has been done to the room and not smoked.

10/10 Excellent

GERARD, Pittsburgh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel that is very convenient if you are traveling to Columbus. Provides a nice pitstop just about 15 minutes outside of the city. Lots of nearby eating options, including a Cracker Barrel, a KFC, and a few others essentially just steps away from the front door. Room tip, though --- don't stay in Room 206, as it sits right above the entrance to the hotel and you can hear the sliding door opening and shutting outside your window.
Stayed 1 night in Dec 2023
Response from M&M on Dec 5, 2023
Thanks from all our team members.

10/10 Excellent

Traci

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean, great location
Stayed 2 nights in Nov 2023

10/10 Excellent

Barbara

Traveled with partner
Liked: Amenities
It has been updated and is much better.
Stayed 1 night in Nov 2023

10/10 Excellent

CHERYL, UNIONTOWN

Liked: Cleanliness, staff & service
The check-in was quick. One complaint, the toilet had a leak at the base and left a constant puddle in the bathroom. We informed the desk clerk of this only to find they had a repairman in the lobby waiting on us to checkout so he could fix it. my husband and I felt that they should not have rented the room knowing the toilet was leaking in creating a puddle in the bathroom. In our opinion the puddle in the bathroom was a health hazard.
Stayed 1 night in Nov 2023

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, room comfort
There key card system was down they had to let us in our room with employees
Stayed 1 night in Nov 2023

10/10 Excellent

Tatyana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, friendly staff
Stayed 1 night in Nov 2023

10/10 Excellent

Isaac

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Needs a little upgrade. Staff very nice.
We have stayed there many times over the last five years or so. And they still have the same armchairs, which are looking shabby. Also, the mattress needs to be replaced.
Stayed 1 night in Oct 2023

10/10 Excellent

Jamie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here many times. Never had a bad experience. Clean, convenient to Pickerington medical center, restaurants and a Target near by.
Stayed 1 night in Oct 2023

10/10 Excellent

Sandra

Stayed 1 night in Oct 2023

8/10 Good

Teklay

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good place two stay
Stayed 3 nights in Oct 2023

6/10 Okay

Christine

Bathroom sink drain emitted a moldy odor
Stayed 3 nights in Oct 2023

10/10 Excellent

tiger

Liked: Cleanliness, staff & service, property conditions & facilities
It was geat
Stayed 1 night in Oct 2023

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities
I really liked the personalized welcome message on the tv screen when I arrived and the little touches like a pumpkin sticker on the toilet paper roll and the little ducks that are always there.
Stayed 3 nights in Oct 2023

8/10 Good

Dan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Silvy

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean and breakfast was outstanding.
Stayed 1 night in Oct 2023

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Barry

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in Oct 2023

6/10 Okay

Clare

Traveled with partner
The hotel was fine, but our toilet was clogged. I have to say the asst manager worked really hard to unclog it. So they gave us another room, but when we went to the new room someone was already in it. Then they didn’t have another room, so our only option was to find another hotel at midnight. Then suddenly there was another room. It’s toilet clogged up, too, but my husband was able to unclog. The manager is supposed to call us about comping something. Yeah, right.
Stayed 2 nights in Oct 2023
Response from M&M on Dec 5, 2023
Sorry for your experience we are looking into it and will see to that it does not repeat.

10/10 Excellent

Kathryn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cold breakfast
The hotel was clean and the staff friendly. They could use a microwave in the breakfast area. The food could have been warmer or a way to warm it more to liking.
Stayed 1 night in Oct 2023

8/10 Good

Scott

Rooms need to be updated
Stayed 1 night in Oct 2023