Ratings based on 198 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay

Posted May 24, 2015
Great location, really clean, good complementary breakfast.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 17, 2015
The staff was extremely friendly. Great location. Close to lots of great restaurants.
5 out of 5
Recommended
for Everyone
by A verified traveler

I'LL BE BACK

Posted May 14, 2015
Pros: EVERYTHING MOSTLY THE STAFF PLUS VALET
Cons: NOT MUCH
Location: CONVENTION CENTER WAS UR DESTINATION ALONG WITH A CONCERT AT THE L.C. FINISHED OFF WITH SOME NIGHT CLUBS
UPON ARRIVAL AFTER A 2 HR ROAD TRIP, THE YOUNG LADY AT THE DESK WENT ABOVE THE CALL TO GET US INTO OUR ROOMS 1 1/2 HRS EARLY. PRISCILLA I BELIEVE WAS HER NAME. ALL THE STAFF WE ENCOUNTERED WERE TREMENDOUS. I AM A SERVICE MANAGER AND ONLY WISH I HAD A STAFF THAT TRULY SEEMED TO CARE AS MUCH AS THEY DID. I WILL MAKE THIS MY 1ST CHOICE OF HOTELS WHENEVER POSSIBLE ON OUR VENTURES TO COLUMBUS. GREAT JOB GUYS
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Diego, CA

Repeat patron - Love this hotel

Posted May 5, 2015
Pros: Room, Staff, location, price.
Cons: More consistent WiFi and support for stays of more than two days (you have to re-validate after 48 hours, regarless of the length of your stay).
Location: The location is convenient to great areas (Downtown, Arena District, Short North, Gallery district) with easy access to major freeways.
We've stayed here multiple times over several years and love it. The suites accommodate our family well, allowing for some measure of privacy (yeah, teenagers) without too much expense. Hotel staff are friendly and professional. Service is prompt and courteous. Amenities are great although our WiFi was spotty this time (but not during prior stays). The location is convenient to great areas (Downtown, Arena District, Short North, Gallery district) with easy access to major freeways.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Rawson, ohio

Posted Apr 26, 2015
Late check in , no problems as well as late check out. They took care of our van and allowed us to finish the convention and brought our van to us in a downpour for our load up, gave us directions and were gracious and very courteous , loved staying there and plan on coming again in the future !!!!
3 out of 5
by A verified traveler

Close to arena district

Posted Mar 1, 2015
It was okay. Great location but staff was not accomldating
5 out of 5
Recommended
for Everyone
by A verified traveler

Staff is Great!

Posted Feb 23, 2015
Pros: Convenience to the convention center was wonderful. Breakfast was generous and tasty. Very clean facility.
The room was a little warm and tool 24 hours to adjust the temp, but that wasn't a big deal considering the outdoor temps were below 0. The staff was always very helpful and attentive. The valet service was efficient and prompt. A left behind charger was quickly found by Marguerite and shipped back to me by Katherine. THANKS!!!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Kansas City

Business trip

Posted Feb 18, 2015
Location: Barley's was located 3 doors down from the hotel, great food and a friendly staff.
I enjoyed my stay. The hotel was located within easy walking distance of several good places to eat and the staff was very helpful with directions and recommendations. This was my first experience having to valet park a car while at a hotel, the valet was courteous and helpful. He even retrieved a phone cable I had left in the car. Breakfast was hot and a different selection than what I've found at other hotels that offered free breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 8, 2015
Check in was by Katrin. Super nice. Also I don't know his name or title, but the black gentleman who called for my car was a joy to behold. Personality Plus! All in all an excellent place to stay.
5 out of 5
Recommended
for Couples
by Kimfrom Ohio

Walking distance to arena

Posted Feb 1, 2015 on Hotels.com
Great location for arena, bars and restaurants. Friendly staff. Nowhere to park but valet.