Ratings based on 191 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Bill from Columbus

Modern hotel, very accomodating.

Posted Apr 5, 2014
There were two events downtown that made relaxing in the hot tub and pool impossible. Pool closes a bit early which doesn't leave any time for adults only to relax. Breakfast was great and wifi quality was good. The high level room was much nicer than the Low level we previously stayed in.
3 out of 5
Recommended
for Everyone
by Liz from NY, NY

A night in Columbus

Posted Mar 22, 2014
Pros: It is gorgeous and comfortable and well located.
Cons: See above
Location: Perfect. Across the street from the convention center, easy walking blocks to charming shops and restaurants. 4 miles from OSU, but easy.
First, Expedia didn't process my reservation. There was confusion locating my reservation. Second, the wifi was not working in public spaces as listed in the hotel booklet. Apparently "MacIntoshes don't connect well," to quote one staff person. Secondly, I had trouble printing my boarding pass from my computer (see above), AND the computer dedicated to boarding passes. (the hotel mouse didn't work) The staff was very accommodating and affable, even though they weren't well trained to handle my difficulties.
4 out of 5
Recommended
for Everyone
by Elle from London

Nice hotel. Cleaning needs improvement though.

Posted Mar 19, 2014
Bed was comfortable, room seemed clean upon arrival. We did have a suite. Room service was quite fast, though they did not always bring the complete order. (For example , no drinks... Twice ). We did discover that room cleanliness was not maintained well during our stay. Bathrobes had no belts, and when undiscovered one of them had a strange stain down the inside of one sleeve I put it with the towels to be taken away. It was not replaced during the next four days of our stay. Additionally cloth napkins were not removed and piled up on a side table. Again, for several days. One afternoon we left late and returned very late (3am from a wedding ) to find out bed had been made, but no dishes removed, ironing board still set up where it had been left open, bins not emptied and floor had not been swept. The front desk staff were very good, friendly and helpful. We chose to stay here as we flew in from overseas for this wedding and not wanting to have to deal with trying to find food etc on our own time schedule, room service was very important. I would recommend the hotel overall, however they do need to pay some attention to their housekeeping services. Perhaps spot checks after staff have completed rooms would help to alleviate these issues in future.
5 out of 5
Recommended
for Everyone
by Debbie

Very nice hotel, close to the arena.

Posted Mar 6, 2014
Pros: Rooms were comfortable and recently updated. The hotel was beautifully decorated.
Cons: Too pricey!
Location: Great location for Nationwide Arena.
Enjoyed the hotel but felt it was a little pricey.
5 out of 5
Recommended
for Everyone
by A verified traveler

Top-notch!!

Posted Feb 25, 2014
Stayed here for a weekend of relaxation with my husband. Room was beautiful, staff was awesome and the drinks at the bar were yummy!!
5 out of 5
Recommended
for Everyone
by MAC from delaware,oh

Great hotel!

Posted Feb 18, 2014
My husband and I stayed one night as a little quick getaway and we were very inpressed. Our room was beesutiful.. Very clean and well decorated. The hotel bar and restaurant are really cool and staff was great. Perfect location to walk to shops, restaurants, and bars.
5 out of 5
Recommended
for Everyone
by Karen from Lima, Ohio

Very nice hotel. Convienent to the downtown area.

Posted Feb 17, 2014
Pros: Wonderful staff....helpful and courteous.
Cons: small microwave in the room
Location: Easy walk to the North Market, Nationwise Arena, and favorite restraunt The Elevator.
Stayed to attend George Strait concert, we like to walk to the venue and this offered great location as well as to our favorite restraunt The Elevator, and we love to visit the North Market all were close and easy to walk to even in Ohio winter weather!
4 out of 5
Recommended
for Everyone
by Jennifer from Cincinnati

Close to convention center

Posted Feb 17, 2014
Cons: The buffet breakfast was not good, considering the price. The eggs were from powder, the fruit was tasteless, and many of the bread item were stale.
Rooms are updated, clean and have queen beds instead of doubles which were very comfortable. The skywalk across to the convention center help when the weather is snowy and cold.
5 out of 5
Recommended
for Everyone
by Colleen from Wheeling WV

Great hotel. Close to where we needed to be

Posted Feb 12, 2014
Great hotel. Clean, staff was wonderful. We have stayed at quite a few hotels in that general vacinity and nothing compares. Will definitely stay again
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel - very convenient to Nationwide Arena.

Posted Feb 3, 2014
Location: convention center across the street, Nationwide Arena two blocks away, many bars & restaurants in walking distance
Had a nice stay. Beautiful room and lounge area. Quick service from the concierge when I discovered I had forgotten a razor. One was brought to my room in minutes.