Ratings based on 424 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
99% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Longmeadow MA

Nice hotel close to mall

Posted Feb 23, 2015
Excellent location Clean Attentive staff Good parking Close to mall Lots of restaurant options
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Washington, DC

Great hotel and experience

Posted Feb 13, 2015
Loved the shuttle, which you could schedule within five miles of hotel. Everyone nice and accommodating. Would definitely stay here again!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ohio

Posted Feb 1, 2015
Pros: Clean, friendly, quiet
Location: right off the freeway and next to the mall, plenty of options
Nice getaway for my wife's birthday. Close to everything. Quiet and friendly.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom north canton ohio

Beautiful Hotel! Across the street from Polaris

Posted Jan 26, 2015
Pros: The room...the bed...the shower...lovely
Cons: The furniture in the lobby and the feel of the restaurant could be improved. The restaurant has a cafeteria feel. Great food though.
Location: Excellent...across from Polaris and near all top restaurants
Very easy check in/out process. The room was beautiful. I love all of the granite surfaces. The room was spacious and had all the needed amenities. The bed and linens are wonderful! I love the down comforter and incredible sheets! I will stay again when visiting Columbus.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Cincinnati, OH

Very nice hotel!

Posted Jan 20, 2015
Excellent hotel. Nice staff, spacious room, great rate, free parking. The only thing I didn't get that I had hoped for was some sort of tub. I don't always want to take a shower...
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Raleigh, NC

Nice stately hotel in NE Columbus

Posted Jan 5, 2015
Would recommend. AMAZING room service, quick, delicious. Room ever so slightly worn - draperies, edges of lamps/things, but otherwise great. Lobby beautiful, bellhop helpful, kind.
5 out of 5
Recommended
for Everyone
by A verified traveler

staff

Posted Dec 30, 2014
Pros: easy access to highway and the Polaris mall
Cons: Did not find a single thing.
Location: Lots to do - shopping, eating, zoo. Powell looks like a great place to visit but did not take the time to do that on this trip.
very helpful - provided the information we needed to find the restaurant we needed and the zoo - map was a big help - staff friendly and infectious smiles (especially the gentlemen passing out the brochures at the main entrance) (sorry I neglected to get his name)
5 out of 5
Recommended
for Everyone
by A verified travelerfrom from cleveland

Great place

Posted Dec 30, 2014
We love this hotel. Lovely and clean, comfortable, and always so elegant, modern and pleasing in every way. Close to all the shopping in Polaris. There is nothing bad to say about it. Staff helpful and friendly.
4 out of 5
Recommended
for Families
by A verified travelerfrom Medina, OH

Nice hotel, conveniently located.

Posted Dec 23, 2014
Pros: We loved the fireplace in the lobby and the swimming pool. The staff was very friendly, especially to our 5 year old vivacious grandson.
Cons: We could not get the room to stay cool enough for a good night's sleep. Also, the carpet could have been cleaner. My room service salmon was burned.
This hotel is conveniently located for shopping, a visit to COSI, the zoo, downtown, and German Village.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel close to shopping malls

Posted Dec 18, 2014
Overall the hotel service was excellent and i would love to stay there again if i come to Columbus in the future