Pillowtop beds, desk, laptop workspace, blackout drapes

Reviews of Holiday Inn Columbus Dwtn-Capitol Square

3 out of 5
Holiday Inn Columbus Dwtn-Capitol Square
175 East Town St, Columbus, OH

Reviews

8.0

Very Good

Rating 10 - Excellent. 390 out of 1001 reviews" "
Rating 8 - Good. 344 out of 1001 reviews" "
Rating 6 - Okay. 141 out of 1001 reviews" "
Rating 4 - Poor. 77 out of 1001 reviews" "
Rating 2 - Terrible. 49 out of 1001 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service
The young man at the front desk was very helpful. The room had a couple of power strips and one was overloaded or had another issue because every time I used the coffee maker, the lamp flickered and the coffee maker turned itself off.
Stayed 1 night in Mar 2024

8/10 Good

Gilbert

Close to Nationwide Hospital
Stayed 1 night in Mar 2024

6/10 Okay

Abagail

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
There was a light out in the bathroom which made getting ready a little difficult but since we were only staying one night I didn’t feel the need to request that it be fixed. There was some noise in the late afternoon but was quiet at night. Close to the event we were attending and many dining options nearby.
Stayed 1 night in Mar 2024

8/10 Good

Kevin

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, friendly staff.
Stayed 1 night in Mar 2024

10/10 Excellent

SAJAN, CINCINNATI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everybody who works in the hotel is friendly courteous and polite. Very good experience right at the heart of downtown Columbus
Stayed 2 nights in Mar 2024

10/10 Excellent

Dale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it was a great experience. the restaurant was good and convenient, breakfast was as well. the people were friendly, place was clean and it was easy to get an Uber.
Stayed 1 night in Mar 2024

6/10 Okay

Teresa

Traveled with partner
Building has seen better days. Walking in the building just looked a little shabby. Elevator smelled of oil. We stayed on the eleventh floor, there was trash and bits of paper in the hallway when we arrived and departed 3 days later.. Room smelled clean, looked reasonably clean but worn. Bathroom was small but clean and stocked. The freezer compartment of the refrigerator was full of frost. We got the impression no one had used the room in a while. Restaurant was overwhelmed at breakfast, hostess was grumpy but the server was friendly. Food was unremarkable.
Stayed 3 nights in Feb 2024

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Guillermo

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Refrigerator and Coffee machine in the room did not work. Went to get breakfast and learned that I couldn’t bring it to the room….. and that’s ok … I understand. What I cannot understand is the nasty attitude from the lady in the breakfast area. Killed the entire experience.
Stayed 1 night in Feb 2024

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Stacey

Stayed 3 nights in Feb 2024

10/10 Excellent

Ellen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Full breakfast buffet available, with a burger restaurant in the hotel as well.
Stayed 1 night in Feb 2024

8/10 Good

Seth

Stayed 1 night in Feb 2024

6/10 Okay

Justin

Stayed 1 night in Feb 2024

10/10 Excellent

Denise, Katy

Liked: Cleanliness, staff & service, property conditions & facilities
Everything looked like the photos online - no surprises. Friendly staff.
Stayed 1 night in Feb 2024

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was polite and answered all my questions. Easy location to get into and great parking.
Stayed 1 night in Feb 2024

10/10 Excellent

Kaylin

Liked: Cleanliness, staff & service, property conditions & facilities
Simple, clean hotel. I would go back.
Stayed 3 nights in Jan 2024

6/10 Okay

Grace

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was supposed to have breakfast included in my stay and they did not let me which was very inconvenient
Stayed 1 night in Jan 2024

10/10 Excellent

Bronwen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place easy to walk to places
Stayed 1 night in Dec 2023

10/10 Excellent

Nasser

Stayed 1 night in Dec 2023

10/10 Excellent

Ted T

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Dec 2023

10/10 Excellent

Randy

Stayed 1 night in Dec 2023

2/10 Terrible

Jose

Stayed 4 nights in Dec 2023

10/10 Excellent

Heather

Stayed 1 night in Dec 2023

10/10 Excellent

Huw

Stayed 3 nights in Dec 2023

8/10 Good

Myranda, Warrensville Heights

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Eric

Traveled with family
Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Stayed 1 night in Dec 2023

10/10 Excellent

Thuong

Liked: Cleanliness, staff & service
Awesome place!

10/10 Excellent

Lyssa

Stayed 1 night in Dec 2023

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

McKenzie

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I want to shout out the staff. They were so kind and accommodating!! They answered all questions with kindness and really set the standard for excellent customer service. The room itself was fine. It was very normal, with all the usual amenities you're used to at a Holiday Inn. The hotel is centrally located and we were able to walk to everywhere we needed to be. I wish the airport shuttle was running, but it was easy enough to call a Lyft. I took a few points off for cleanliness because there were a few bugs in the room.
Stayed 3 nights in Nov 2023

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

A J Interrante Jr

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

4/10 Poor

holly

Traveled with family
Liked: Property conditions & facilities, room comfort
Not happy
We arrived after 2 clock our room was still wasnt ready. We had to sit in the lobby with all our stuff. Then my.son went to the pool it needs to be worked on or clean there was stuff in the pool. Then at at 2clock to 3 in the morning the next door people had lot of people in the room party and drinking and being so loud. I try to call the front.desk and the phone wasnt working there no hook up plug to the phone I had to walk all the way to the front desk and them. The lady said that she would have Security go look into it. They didnt stop half hour to get it quit. It woke up my child and to them partying and getting no sleep. The staff was nice.
Stayed 1 night in Nov 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

4/10 Poor

Jenica

Business traveler
We had a nice stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Walt

Stayed 3 nights in Oct 2023

6/10 Okay

Bryan

Business traveler
Disliked: Cleanliness, staff & service, amenities
Unfriendly check in person and room wasnt cleaned that well
Stayed 2 nights in Oct 2023

10/10 Excellent

Danyelle

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in went very well. The fella at the desk when I checked in was super nice as well as the lady who was there at check out. Beds were super comfy however, one of the beds had a stain in the corner. Overall, the stay was excellent!
Stayed 1 night in Oct 2023

10/10 Excellent

Valerie, Bellevue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

2/10 Terrible

Ethan

Business traveler
Ac didn’t work and had to wait to check in because room wasn’t ready
Stayed 1 night in Oct 2023

10/10 Excellent

Walker P

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and friendly checkin
Stayed 1 night in Oct 2023

6/10 Okay

Cody

Traveled with family and small children, Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The property was clean. The general staff especially the front desk were polite. We were there for the Columbus marathon. The morning of the marathon we asked for coffee. The manager said coffee isn’t served until 6:30. Usually hotels have coffee at reception around the clock. The toilet in the room was loose and not attached at the floor. The toilet seat was also loose and sliding side to side. At 6:30 when breakfast was served it was said we had to sit down to order a bagel. We offered to pay the $15 for a bagel to carry to the starting line. We were told no. The dinner the night before was short staffed. We waited 2 hours for our food to arrive. The hotel was in no form a dump. It was actually nice. The service and the toilets in both rooms were the only building downfalls. The policies enforced by the manager didn’t seem to add up to a hotel close to the starting line of the marathon. The front desk people on three interactions were very friendly and accommodating.
Stayed 2 nights in Oct 2023

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023