Exterior

Reviews of Holiday Inn Columbus-Hilliard, an IHG Hotel

3 out of 5
Holiday Inn Columbus-Hilliard, an IHG Hotel
5495 Maxwell Pl, Columbus, OH

Reviews

8.6

Excellent

Rating 10 - Excellent. 264 out of 485 reviews" "
Rating 8 - Good. 137 out of 485 reviews" "
Rating 6 - Okay. 41 out of 485 reviews" "
Rating 4 - Poor. 24 out of 485 reviews" "
Rating 2 - Terrible. 19 out of 485 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Gary, Glen Cove

Traveled with family
Disliked: Amenities
Construction. Had two brief power outages, one while in the elevator.
Stayed 1 night in Feb 2024

2/10 Terrible

Heather

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
First roomhad never been cleaned.It is is 3:40 and freezing in this room in the second room. Too much trouble to change now with my disabled mom.
Stayed 1 night in Feb 2024

10/10 Excellent

Thomas

Business traveler
Stayed 2 nights in Jan 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Adam

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
meh
Not worth the price because it's under construction. Basically no amenities in the lobby area, because it doesn't exist. The restaurant that's touted is closed. There's no area to sit and work or have breakfast. etc... And the room we had was next to a utility room or something that was pretty noisy as early as 5 a.m. There's a Hampton Inn next door at the same price.
Stayed 1 night in Dec 2023

2/10 Terrible

Roger Ali

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a really bad experience because I reserve and pay in advance for two rooms, and when I got there to location, it was no reservation made after half an hour of waiting they were able to find one room for me. I was late for my meeting for a second, this is the second time happening to me, reserving with Hotels.com
Stayed 1 night in Dec 2023

2/10 Terrible

Walter

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very nice and so was the breakfast
Stayed 1 night in Dec 2023

10/10 Excellent

Judith

Traveled with family
Liked: Amenities
Hotel staff went beyond the call of duty. Very friendly tight from the moment of checking in. Breakfast was fabulous!
Stayed 1 night in Nov 2023

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Doing construction on the lobby. Need a bigger entrance sign in the back. Especially when it’s dark.
Stayed 1 night in Nov 2023

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel stay
Checking in was simple and did not take long. Staff very efficient and pleasant. The rooms were immaculate clean and beds very comfortable. The fridge and coffee maker make it feel like home. I enjoy staying here.
Stayed 1 night in Nov 2023

6/10 Okay

Karri

Liked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Domenico

Stayed 1 night in Nov 2023

8/10 Good

Bobby

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Dew didn’t know they were remodeling until we arrived, while mildly inconvenient. The staff was very friendly and even compensated us with room service breakfast, all and all we would stay there again.
Stayed 1 night in Nov 2023

8/10 Good

Diane

Traveled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I should have been notified when booking that they were doing extensive construction construction on the building.
Stayed 1 night in Nov 2023

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay.
Reception was very welcoming and informative. The lobby was under construction but did not change hinder our stay. The rooms were beautifully remodeled and made our stay very comfortable and relaxing.
Stayed 1 night in Oct 2023

2/10 Terrible

Terrie

Traveled with group, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Not happy with visit at all. Friends just had.a very difficult several months and we were going to try to relax and live in the moment, but it seemed to be one thing after another of issues.
Stayed 1 night in Oct 2023

10/10 Excellent

Tony

Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Patti

Stayed 1 night in Oct 2023

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!
The staff at the front desk were so nice. The room was super clean, I loved the dove products that were provided. They were doing construction so they brought me up my continental breakfast and they gave me great portions and it tasted good! I had a great stay and will def recommend to other!
Stayed 1 night in Oct 2023

10/10 Excellent

Marshalle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The Hotel is under construction so no amenities were available except breakfast to your door. Overall it's a nice hotel that I would return to.
Stayed 2 nights in Oct 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
UNDER CONSTRUCTION, but nice new rooms!
UNDER CONSTRUCTION, but if you are just in need of a nice newly remodeled room to relax in this hotel is for you. They prepare a breakfast for you and will deliver it to your room, or you can pick it up at the makeshift front desk. It was quite honestly the best free breakfast I ever had at a hotel! Plenty of restaurants in the area.
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
Average
I wasn’t expecting to have to enter for check in through a random door in the back of the hotel. The person working the desk was very nice. Our room was clean, floors seemed loud, like they weren’t fitted properly when a renovation happened. Overall it was average, not bad, not great.
Stayed 1 night in Oct 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
If you can overlook the renovations being done this was a great place to stay. Room was done being updated but the entrance and lobby were definitely still under construction. Modern room updates and very friendly staff.
Stayed 1 night in Oct 2023

2/10 Terrible

Sarah

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
What a dissapointment
I would think if the hotel was being renovated… there should be some mention of it! The front entrance was papered closed, with a dumpster and sign to enter through the back. Folding table with the hostess greeted us. (Very pleasant). She said that the hotel tells all of their third party booking agencies when a renovation is in the works but it was no where in the literature for this hotel on your website. No access to workout room. Breakfast was an option for pickup or delivery. Very dissapointing
Stayed 1 night in Sep 2023

10/10 Excellent

Cynthia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay, staff was very friendly
Stayed 1 night in Sep 2023

10/10 Excellent

Daniel

Stayed 1 night in Sep 2023

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a hotel with freshly renovated rooms and a very helpful staff. Our room was very clean, well decorated and the beds are very comfortable. The renovations are continuing on the ground floor and the breakfast area, so the front desk gave us a menu to order our free breakfast and it was delivered to our room at our requested time. We'll definitely plan to return here!
Stayed 1 night in Sep 2023

10/10 Excellent

Dustin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Nathan

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The pool is not working.
Stayed 1 night in Sep 2023

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Steve

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Deana

Stayed 1 night in Aug 2023

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast
Stayed 1 night in Aug 2023

4/10 Poor

Matthew

Disliked: Staff & service, amenities, property conditions & facilities
Property was under construction that was not disclosed st time of reservation. Water was shut down for 1hr & guests were not notified. Woken up to a hammer drill at 9am. Extremely disapppinted
Stayed 1 night in Aug 2023

4/10 Poor

Shelly, Stockton

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Booked because of resturuant and bar, only to find out under renovation. Stayed 2 nights, breakfast was cold and only got it the 1st morning.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean
Very clean, good location. The common areas are under renovation but the room was very nice. The manager allowed me to check-in way early so I could take a meeting and relax after my long drive.
Stayed 1 night in Aug 2023

10/10 Excellent

michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just as described
Beautiful hotel easy to get to and clean
Stayed 1 night in Aug 2023

10/10 Excellent

clyde

Liked: Cleanliness
Stayed 1 night in Aug 2023

10/10 Excellent

Chantal

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all super friendly and extremely helpful and accomadating. Our stay was short but comfy beds and clean rooms and exceptional staff!
Stayed 1 night in Aug 2023

10/10 Excellent

Cheyenne

Stayed 1 night in Aug 2023

10/10 Excellent

Danita

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Holiday Inn has greatly improved many of its properties and this is one. There was dining room construction but they provided order forms for breakfast and delivered the selected meals your rooms. As always the beds were amazing. Propert can be difficult tonfind, though. Its easy to see from the expressway but hidden when you turn into the area. You will need to navigate around all of the other properties at the location to find the hotel. I gave this a 5 because it was the meast expensive in the area and exceeded expectations.
Stayed 1 night in Aug 2023

8/10 Good

Ibrahim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although construction is underway some parts of the hotel but still it’s good condition .
Stayed 2 nights in Jul 2023

10/10 Excellent

Marianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick Stay
Very clean and comfortable room. Great shower.
Stayed 1 night in Jul 2023