Exterior

Reviews of Holiday Inn Express Columbus - Ohio Expo Center, an IHG Hotel

2.5 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 251 out of 745 reviews" "
Rating 8 - Good. 278 out of 745 reviews" "
Rating 6 - Okay. 109 out of 745 reviews" "
Rating 4 - Poor. 55 out of 745 reviews" "
Rating 2 - Terrible. 52 out of 745 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Camille

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Ruslan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Ashley

Traveled with family
Disliked: Staff & service
Staff at check in was ok. After we checked in they allowed someone else to charge food to our room. No one was there to get a receipt at check out and got yelled at by staff when I called to question the charge.
Stayed 1 night in Feb 2024

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service
The hotel itself was nice but the area around it seemed unsafe
Stayed 1 night in Feb 2024

6/10 Okay

Tamara

Stayed 5 nights in Jan 2024

8/10 Good

Heath

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk people on all 3 shifts were great. Especially the over night gentleman
Stayed 1 night in Dec 2023

6/10 Okay

Chris

Stayed 1 night in Dec 2023

2/10 Terrible

Dalinda

Stayed 3 nights in Oct 2023

10/10 Excellent

jalisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Tori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

John

Stayed 1 night in Dec 2023

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from interstate. Comfortable.
Stayed 1 night in Nov 2023

8/10 Good

Karen

Stayed 1 night in Nov 2023

8/10 Good

Armenda, Kettering

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Terrell

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Good Hotel in a remote neighborhood.
The hotel was nice and I appreciated my interactions with the staff. I didn't care for the location. The only restaurant nearby was Wendy's which is only open for drive-through orders after 8pm. I was quite hungry when I arrived but had no car so I didn't want to walk through the drive through line so my only option was to buy peanuts at Dollar General.
Stayed 3 nights in Nov 2023

2/10 Terrible

Justin

Traveled with family
Disliked: Staff & service, amenities
Booked a room on Expedia and received a confirmation like we have done many times… When we arrived to the hotel, the front desk claimed there was no rooms available despite our confirmation number and the fact they had already accepted our payment. We were forced to drive 10 minutes down the road (much better area) and book another hotel. Expedia ultimately helped get our money back. But I would not recommend this hotel to anyone due to the dishonesty at the front desk and the rough area surrounding the hotel.
Stayed 1 night in Nov 2023

4/10 Poor

Cherrie

Stayed 1 night in Nov 2023

6/10 Okay

Jose

Traveled with family
Disliked: Staff & service
There were four of us in the room, but they only had two towels. When we requested for 2 more, the concierge asked us to come down to get it. Because they were short on staff. Coming down with a really slow elevator from upstairs is really such an inconvenience.
Stayed 1 night in Oct 2023

10/10 Excellent

Mike

Stayed 1 night in Oct 2023

10/10 Excellent

Gail

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
It's nice the beds are Comfortable the Breakfast was good the people nice
Stayed 1 night in Sep 2023

6/10 Okay

Diana

Traveled with family
Liked: Amenities, property conditions & facilities
I went to have breakfast @ 9:30 on Monday, and the food was finished. I was informed that breakfast ends at 10am. The toilet in bathroom Room 305, was not cleaned when we checked in and that was unacceptable. Front desk staff were very polite and helpful.
Stayed 2 nights in Sep 2023

8/10 Good

Christopher

Traveled with family
Liked: Staff & service
Stayed 1 night in Sep 2023

6/10 Okay

Mary

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Haylie

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location was an OASIS amid road construction outside and a building renovation, located next door to the school district offices. At first, it seemed to be an unsafe area, but it was FABULOUS! Don't be scared away by the outside! Our room was fresh, bright, clean, and had everything our family needed! Holiday Inn Express serves the BEST breakfast, and this location went above expectations - filling breakfast items and wiping tables and counters constantly! Eating area is away from the serving area, which made for a more peaceful breakfast. The staff at the front desk were welcoming and friendly, not just there for a job, but EXCELLING! Our room was quiet and looked out into the trees - GORGEOUS! As our VAC moved us on, we wished we had spent more nights at this location - BEST sleep we had over our 2 weeks of travel! We HIGHLY RECOMMEND this location! Try it and you will be back, I promise! Keep the amazing staff you have! Do whatever it takes! They are a gift, and will continue to make this an EXCEPTIONAL experience for everyone who stays here!
Stayed 1 night in Jun 2023

10/10 Excellent

Olivia

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful,courteous and very friendly! The hotel was very clean,smelled wonderful! Would recommend and stay again!😃
Stayed 1 night in Sep 2023

8/10 Good

Stuart

Liked: Amenities, property conditions & facilities
all good besides the check in. little kids chewing on latex gloves and putting on the floor and then back in their mouths. eating fettuccine with their hands and then running around touching stuff in the lobby
Stayed 1 night in Aug 2023

2/10 Terrible

Stacy

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Woke up with bed bug bored
Stayed 1 night in Aug 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
The elevator was not working on both days of our stay
Stayed 2 nights in Aug 2023

2/10 Terrible

Steven

Disliked: Cleanliness, property conditions & facilities
Place was filthy. It was in a very bad neighborhood in the employees had no clue what they were doing.

2/10 Terrible

Lena

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never got to check in, they didnt get tje room ready. Showed back up later in the night with no one attending the front desk.
Stayed 1 night in Aug 2023

4/10 Poor

Jennifer

Disliked: Staff & service
Our room was not ready at check in and it took almost an hour to get in a room. Very inconvenient and unnecessary. I paid extra thinking HIwould be a better option for overnight accommodation and I’ve been disappointed.
Stayed 1 night in Aug 2023

2/10 Terrible

Jill

Traveled with family
Disliked: Amenities
Worst hotel I have ever stayed in! None of the ice machines worked, the elevator was broken, the safe in my room did not work and when I called for help the staff didn’t know how to fix it either. The handle to the faucet in the shower literally fell off when you turned it and I’m pretty sure our room had bed bugs! It was horrible!
Stayed 1 night in Aug 2023

6/10 Okay

Yvonne

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was early for check in at 1:30 pm. I was told to check in after 2:30 pm. I came back at 2:30 and there were 8 people in line and only 1 staff member checking everyone in (I don't blame her - she was doing her best). When I finally reached the desk there were now 10 people behind me. I was told my room was not ready and I was asked to step to the side. The next 10 people all checked in and received their room keys and I was forgotten about. I was finally checked in 45 minutes later at 3:15. The area around the Holiday Inn is under construction and dusty and noisy. The breakfast was good.
Stayed 1 night in Aug 2023

4/10 Poor

Babe

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Tolet didn’t flush had to go to the lobby 3 different times to report it phone didn’t work in room elevator didn’t work
Stayed 1 night in Aug 2023
Response from Chris on Aug 9, 2023
We are terribly sorry for the poor stay. Unfortunately it is very difficult to get services done on the elevator in this area. We do apologize as well for the inconvenience of the toilet not flushing. Thank you for informing us of these things that aren't working.(We actively are working to repair anything reported to us.) We hope you stay with us in the future.

2/10 Terrible

Vivian

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was never able to check in…rooms had not yet been cleaned at check in time . Housekeeping was understaffed. Plenty of other customers had to wait for their rooms also. Had to drive home that night after concert.
Stayed 1 night in Aug 2023
Response from Chris on Aug 7, 2023
I am VERY sorry this happened to you. If possible, please reach out to me or the hotel and let them know of this event and the date that it happened. As to better coach them.

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is nice
Stayed 1 night in Jul 2023
Response from Chris on Aug 7, 2023
Thank you for the kind words. Hope to see you again!

8/10 Good

Quazi

Traveled with family
Liked: Cleanliness, staff & service
Everything is good. Only thing is there is an odd strong smell at the entrance. Whole night work going on and noise.
Stayed 3 nights in Jul 2023
Response from Chris on Aug 7, 2023
Thank you for the kind words. I am sorry about the odd smell, hopefully it was just the construction, and had nothing to do with the hotel cleanliness.

10/10 Excellent

Halley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Chris on Aug 7, 2023
Thank you for the great review.

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Chris on Aug 7, 2023
Thank you for the great review.

10/10 Excellent

Jerry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great when staying for a Convention.
I loved staying at this hotel. Everyone was very friendly and Dee check us in quickly. I will consider staying there again if I need to stay in Columbus. It was a short 10 minute drive to the Convention Center. The only problem was the construction on Hudson Dr, where the hotel is located. Not the Hotels fault, but a minor inconvience to get in and out going towards downtown.
Stayed 4 nights in Jun 2023
Response from Chris on Aug 7, 2023
Thank you for the kind words. Unfortunately, the construction is hindering traffic to and from the hotel. Thank you for the kind review anyways.

4/10 Poor

Ashley

Disliked: Cleanliness, property conditions & facilities
received room keys to a completely dirty and used room that house keeping never cleaned. Was a messy process for a long travel
Stayed 1 night in Jul 2023
Response from Chris on Aug 7, 2023
I am very sorry to hear about your poor service.we hope to see you in the future, I am currently in the process of coaching housekeeping staff. Thank you for your feedback and we hope you give us another shot.

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Chris on Aug 7, 2023
Thank you for your kind review.

10/10 Excellent

CARRIE

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The best part about our stay at this Holiday Inn was the staff. The front desk, breakfast attendant, security and housekeeping were all top notch! Thank you for making us feel at home!
Stayed 2 nights in Jun 2023
Response from Chris on Aug 7, 2023
Thank you for your kind words. WE LOVE hearing that our hospitality is making a difference.

10/10 Excellent

Ahil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stuff was really friendly and helpful
Stayed 1 night in Jun 2023
Response from Chris on Aug 7, 2023
Thank you for your kind words.

10/10 Excellent

Logun

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room and Products
The Hotel was great! My dogs were happy and comfortable away from home, and having Dove products in the bathroom was a major plus!
Stayed 2 nights in Jun 2023
Response from Chris on Aug 7, 2023
Thank you for the great review. Glad the pups were happy too.

10/10 Excellent

CORRENA

Stayed 1 night in Jun 2023

2/10 Terrible

Nikki, Gibsonburg

Traveled with family
Liked: Cleanliness, property conditions & facilities
I have traveled for years and never in my life seen a more ridiculous check in process. The lobby was filled with people waiting for a room and they were relying on the maid to bring a sticky note of room numbers down she had cleaned. If you were "assigned" room 312 instead of just giving you a like kind room (eg two queen beds). Nope you waited until the maids notified them your room was clean. People walking in after I sat there for nearly 2 hours being checked in because their assigned room number was cleaned. I'll never stay at this hotel again!
Stayed 1 night in May 2023