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Reviews of Holiday Inn Express Hotel & Suites Columbus-Fort Benning, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Columbus-Fort Benning, an IHG Hotel
3901 Victory Dr, Columbus, GA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 416 out of 674 reviews" "
Rating 8 - Good. 170 out of 674 reviews" "
Rating 6 - Okay. 57 out of 674 reviews" "
Rating 4 - Poor. 17 out of 674 reviews" "
Rating 2 - Terrible. 14 out of 674 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! Go Army!
Stayed 2 nights in Jan 2024
Response from AGM on Apr 4, 2024
Thank you for your feedback and the opportunity to serve you during your visit.

10/10 Excellent

Peter, ashland

Traveled with family
Nice place, the front desk staff very attentive and friendly
Stayed 1 night in Feb 2024
Response from AGM on Feb 21, 2024
Thank you for your feedback and the opportunity to serve you during your visit.

10/10 Excellent

Rebeca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from AGM on Feb 2, 2024
Thank you for your feedback and the opportunity to serve you during your visit.

10/10 Excellent

Sandra

Stayed 1 night in Jan 2024
Response from AGM on Feb 11, 2024
Thank you for your feedback and the opportunity to serve you during your visit.

6/10 Okay

Krystle

Traveled with partner
Liked: Amenities
Pool is horrible
Stayed 1 night in Jan 2024
Response from AGM on Jan 19, 2024
Unfortunately our pool is closed for the season due to cold weather, but we appreciate your comments. Thank you for your feedback and the opportunity to serve you during your visit.

10/10 Excellent

Valorie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from AGM on Jan 14, 2024
Thank you for your feedback and the opportunity to serve you during your visit.

10/10 Excellent

Nora, Huntsville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from AGM on Jan 12, 2024
Thank you for your feedback and the opportunity to serve you during your visit.

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2024
Response from AGM on Feb 2, 2024
Thank you for your feedback and the opportunity to serve you during your visit.

10/10 Excellent

Tanisha

Stayed 1 night in Jan 2024
Response from AGM on Jan 12, 2024
Thank you for your feedback and the opportunity to serve you during your visit.

10/10 Excellent

Candie

Traveled with family
Liked: Cleanliness, amenities
The front desk clerk was awesome.
Stayed 1 night in Jan 2024
Response from AGM on Jan 12, 2024
Thank you for your feedback and the opportunity to serve you during your visit.

10/10 Excellent

Lynn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from AGM on Dec 26, 2023
Thank you for your feedback and the opportunity to serve you during your visit.

8/10 Good

Erica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from AGM on Dec 21, 2023
Thank you for your feedback and the opportunity to serve you during your visit.

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities
Response from AGM on Feb 19, 2024
Thank you for your feedback and the opportunity to serve you during your visit.

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Great customer service and really helpful
Stayed 4 nights in Nov 2023
Response from AGM on Dec 5, 2023
Thank you for your feedback and the opportunity to serve you during your visit.

8/10 Good

Tracey

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed here with my family to attend my cousin’s graduation. The hotel is in the perfect location and within close proximity to Ft Benning and restaurants. The property was clean just a little outdated. The Air Conditioner however was very noisy and didn’t cool the room properly. The USB in the room we stayed didn’t work at all which was very inconvenient.
Stayed 2 nights in Nov 2023
Response from AGM on Dec 5, 2023
Thank you for your feedback and the opportunity to serve you during your visit.

6/10 Okay

Daniel

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
A typical holiday inn Express, very friendly staff, despite the fact that they were totally unable to fix the malfunctioning HVAC. It was 40 degrees outside, but over 70 in the room. Attempts to cool off the room were in vain. Room changes were not helpful, which indicates that the entire system was either dysfunction, or they had it controlled and weren't going to accommodate. Still, better than most of the options which, from the outside, were clearly much worse.
Stayed 3 nights in Nov 2023
Response from AGM on Dec 5, 2023
Thank you for your feedback and the opportunity to serve you during your visit.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very nice stay! Location is very close to Ft Benning (Moore). Staff were very friendly. Breakfast was really good… Only thing I wish they had, security in their entrance /parking at night. I had a man come up to me the first night and a woman the second night asking for money. They were not hateful but scared me. I was traveling by myself. Grandson graduated from Airborne!!! I would stay there again.
Stayed 2 nights in Nov 2023
Response from AGM on Nov 22, 2023
Thank you for your feedback and the opportunity to serve you during your visit.

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from AGM on Nov 17, 2023
Thank you for your feedback and the opportunity to serve you during your visit.

10/10 Excellent

Elizabeth

Stayed 2 nights in Nov 2023
Response from AGM on Dec 21, 2023
Thank you for your feedback and the opportunity to serve you during your visit.

10/10 Excellent

Lillian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from AGM on Nov 12, 2023
Thank you for your feedback and the opportunity to serve you during your visit.

10/10 Excellent

Ingrid

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing!! They were all extremely knowledgeable, helpful, & welcoming. The hotel was clean and the outside appearance looked great.
Stayed 1 night in Nov 2023
Response from AGM on Nov 10, 2023
Thank you for your feedback and the opportunity to serve you during you visit.

10/10 Excellent

Cristie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Stayed 3 nights and it was great. Room was clean and beds were comfortable. Breakfast was good. No complaints. I would stay again
Stayed 3 nights in Nov 2023
Response from AGM on Nov 8, 2023
Thank you for your feedback and the opportunity to serve you during your visit.

10/10 Excellent

Turkessia

Traveled with family
Every thing was great
Stayed 2 nights in Nov 2023
Response from AGM on Nov 5, 2023
Thank you for your feedback and the opportunity to serve you during your visit.

10/10 Excellent

Jeffrey, johnson city

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from AGM on Nov 4, 2023
Thank you for your feedback and the opportunity to serve you during your visit.

6/10 Okay

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived very late , I was called to ask if we were coming. I told them we would be. They could not give us the room we requested and reserved , they were totally full. Which ok. They credited us 80 dollars. I did not throw a fit or stomp my feet it was after 2 am and we really only needed the extra living space when our brand new soldier would be visiting. We ended up checking out a day early. 10:30 am the day before. Now other hotels if this happens credit us the night we did not stay. I had tried to change my reservation before the cancelation date. I called the hotel they told me Expedia would have to do it. Expedia kept telling me that they did not have rooms to change it. Which was untrue. I had the room for 3 nights I needed now only 2 of them!!! There was no need to stay an extra night out reason to be there could not stay the extra night. I don’t see why if we left before check out and the hotel was soooo booked they could not refund the last night. But they have refused. Being ihg members I’m very unhappy with this decision !! Other hotel chains do this. Especially when you check out before the last day starts. They were totally booked. I’m sure they could fill the room. Not cool ihg. Not at all.
Stayed 3 nights in Oct 2023
Response from AGM on Nov 1, 2023
Thank you for your feedback and the opportunity to serve you during your visit. Our records indicate that you stayed and were billed for (2) nights at our property, not (3). If you require a receipt or details in regards to your billing, feel free to contact the hotel directly.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from AGM on Oct 27, 2023
Thank you for your feedback and the opportunity to serve you during your visit.

6/10 Okay

Siobhan

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Mediocre Level Stay
My stay at this location was mediocre. There was some sticky substance on the night stand. They didn't have any towels clean to supply to guest. Breakfast wasn't much to talk about with minimal options and cold food that should be warm/hot depending on the item.
Stayed 1 night in Oct 2023
Response from AGM on Oct 23, 2023
Thank you for your feedback and the opportunity to serve you during your visit.

10/10 Excellent

Regina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The people who work here are helpful and lovely! We would certainly stay here again!
Stayed 3 nights in Oct 2023
Response from AGM on Oct 22, 2023
Thank you for your feedback and the opportunity to serve you during your visit.

8/10 Good

Mary, New Smyrna Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place. Staff was super friendly and helpful!
Stayed 1 night in Oct 2023
Response from AGM on Oct 22, 2023
Thank you for your feedback and the opportunity to serve you during your visit.

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was very nice and the staff was very friendly. It was close to the Army base. The only problem of it was the location of the hotel. The Army didn't want the soldiers to be outside unless leaving for another location. We were told that it is not located in a good location.
Stayed 3 nights in Oct 2023
Response from AGM on Oct 19, 2023
Thank you for your feedback and the opportunity to serve you during your visit.

10/10 Excellent

donald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and friendly staff
Stayed 3 nights in Oct 2023
Response from AGM on Oct 16, 2023
Thank you for your feedback and the opportunity to serve you during your visit.

10/10 Excellent

jacqueline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Very nice hotel would definitely stay there again. That was very comfortable. Location is extremely close to fort Moore, which was helpful. The only thing I could say is he did not have caffeinated coffee in the room which is important to me there was decaf. Staff was very friendly and accommodating
Stayed 2 nights in Oct 2023
Response from AGM on Oct 16, 2023
Thank you for your feedback and the opportunity to serve you during your visit.

10/10 Excellent

Jayleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

James

Stayed 1 night in Oct 2023
Response from AGM on Nov 4, 2023
Thank you for your feedback and the opportunity to serve you during your visit.

8/10 Good

Jacquline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was disappointed in the way they handled prices. I was charged two different prices of over $100 different I was there on a Tuesday and Wednesday
Stayed 2 nights in Oct 2023
Response from AGM on Oct 7, 2023
Thank you for your feedback and the opportunity to serve you during your visit. In the future you may contact the hotel directly for discounted pricing.

10/10 Excellent

Sheila

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable beds with lots of pillows. Very close to Fort Benning.
Stayed 3 nights in Sep 2023
Response from AGM on Sep 18, 2023
Thank you for your feedback, and giving us the opportunity to serve you during your visit.

8/10 Good

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Beds were comfortable, not too soft or too firm. I prefer a firm mattress but not too firm. I don't mind the trend towards large dispensers for the shampoo and conditioner but would prefer the mini body wash containers or bar soap that has not been used by others.
Stayed 1 night in Sep 2023
Response from AGM on Sep 18, 2023
Thank you for your feedback, and giving us the opportunity to serve you during your visit.

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel near Fort Moore
Everything was great. The staff was absolutely friendly and very helpful.
Stayed 2 nights in Sep 2023
Response from AGM on Sep 13, 2023
Thank you for your feedback, and giving us the opportunity to serve you during your visit.

10/10 Excellent

Loretta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from AGM on Sep 12, 2023
Thank you for your feedback, and giving us the opportunity to serve you during your visit.

10/10 Excellent

Joe

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk ( Donna) was very helpful and very nice to communicate with during our stay.
Stayed 4 nights in Aug 2023
Response from AGM on Oct 27, 2023
Thank you for your feedback and the opportunity to serve you during your visit.

4/10 Poor

Christina

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The tub didn't drain. Requested towels, only had one to give, floor was sticky and dirty. The elevator had running water in it was out of order and had to carry our luggage down for flights of stairs
Stayed 4 nights in Aug 2023
Response from AGM on Sep 6, 2023
Thank you for your feedback, and giving us the opportunity to serve you during your visit.

10/10 Excellent

MARIANGELES

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful. Grat hotel to stay at for son's graduation.
Stayed 2 nights in Aug 2023
Response from AGM on Sep 3, 2023
Thank you for your feedback, and giving us the opportunity to serve you during your visit.

4/10 Poor

Noelia

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
the staff at the front was amazing but the place itself was gross. The towels in my room were stained, bugs coming out of the shower and there was already hair all over the shower walls and sink as if it hadn’t been cleaned. For breakfast they had a juice dispenser and you could tell the dispenser was never cleaned or at least hasn’t been in a while. Wouldn’t recommend for even a quick stay.
Stayed 1 night in Aug 2023
Response from AGM on Sep 3, 2023
Thank you for your feedback, and giving us the opportunity to serve you during your visit.

8/10 Good

Miriam

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Great staff and the rule to close the doors at 9pm and just people with the key to get inside the hotel
Stayed 2 nights in Aug 2023
Response from AGM on Aug 29, 2023
Thank you for your feedback, and giving us the opportunity to serve you during your visit.

10/10 Excellent

Alexia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from AGM on Aug 28, 2023
Thank you for your feedback, and giving us the opportunity to serve you during your visit.

10/10 Excellent

Buu, Katy

Stayed 2 nights in Aug 2023
Response from AGM on Sep 10, 2023
Thank you for your feedback, and giving us the opportunity to serve you during your visit.

10/10 Excellent

Jia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect, is close to Fort Moore.
Stayed 2 nights in Aug 2023
Response from AGM on Sep 1, 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from AGM on Aug 18, 2023
Thank you for your feedback, and giving us the opportunity to serve you during your visit.

10/10 Excellent

E

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Columbus
Stayed 1 night in Aug 2023
Response from AGM on Aug 13, 2023
Thank you for your feedback, and giving us the opportunity to serve you during your visit.

10/10 Excellent

Jasmine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk people the best and sweetest ever . give them a raise
Stayed 3 nights in Aug 2023
Response from AGM on Aug 9, 2023
Thank you for your feedback, and giving us the opportunity to serve you during your visit.