Ratings based on 225 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from NC

Safe, clean, and new

Posted Aug 31, 2014
Pros: It is quiet and safe.
Cons: I would like Holiday Inn to serve bacon at their breakfast. This has always been a pet peeve of mine.
Location: Plenty of restaurants by heading west on Polaris over the interstate.
Everything was fine about this hotel. Felt very new. Room comfortable. I liked the work out room. The breakfast was good. Many restaurants to choose from if you drive over the interstate heading west on Polaris parkway.
Comment from Hotel Management
Sep 5, 2014 by Ketan, Hotel Management
Thanks for choosing to stay with us at the Holiday Inn Express Polaris. We are always happy to hear from our guests regarding their stay with us. It sounds like your stay was enjoyable from the hotel, your room, the friendly staff and location. Awesome. That is what we like to hear and work towards. Thanks for your feedback. I will share it with the staff so they know how they are doing as well. Come back and visit us again soon. We really appreciate your business and thanking you for choosing IHG brand hotels for you hospitality needs. Ketan Desai General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Pittsburgh

Great for a family trip

Posted Aug 27, 2014
Pros: Facilities, staff, location, everything. Great value.
Cons: None.
Location: Polaris Fashion, great dining, close to major highways.
The facilities are nice. Plenty of options for breakfast. The pool was a great peek with small children. Not a single negative thing to say.
Comment from Hotel Management
Aug 28, 2014 by Ketan, Hotel Management
Thanks for choosing to stay with us at the Holiday Inn Express Polaris. We are always happy to hear from our guests regarding their stay with us. It sounds like your stay was enjoyable from the hotel, your room, the friendly staff and location. Awesome. That is what we like to hear and work towards. Thanks for your feedback. I will share it with the staff so they know how they are doing as well. Come back and visit us again soon. We really appreciate your business and thanking you for choosing IHG brand hotels for you hospitality needs. Ketan Desai General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Bluffton, Oh

Two-day training session in Columbus

Posted Jul 18, 2014
Pros: Room was very clean and extremely comfortable
Cons: Nothing really.
Location: Polaris Mall and tons of good restaurants.
Wanted to try a different place than I have in the past for two days of recertification training in Columbus and was told about this hotel. Outstanding! Bed and pillows comfortable, nice staff, good breakfast, and close to all things Polaris.
Comment from Hotel Management
Jul 23, 2014 by Donna, Hotel Management
Thanks for choosing to stay with us. We are excited to hear that we met your expectations in all areas of your stay. We do have a pretty awesome hotel that guests love to stay at. Good Beds, Nice Staff and good breakfast ! Awesome stay! And icing on the cake being close to many area restaurants and entertainment. We are glad we were here for you. Come back and visit us again soon. Donna Selby General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Johnson City, TN.

Modern and comfy

Posted Jul 12, 2014
First the bad: the check in took a little longer than anticipated and I think it may have been due to training a new front desk clerk. There were a gaggle of teenage girls in the lobby completely embarrassing the poor kid behind the desk trying to train the other check in person. Now the good: The room was clean and modern, the beds were very comfortable and it was surprisingly awesome for the price. The breakfast bar was well stocked and very accommodating. Excellent over all.
Comment from Hotel Management
Jul 15, 2014 by Donna, Hotel Management
Thanks for choosing to stay with us at the Holiday Inn Express Polaris. We apologize for the slower check in time as you are correct we have been training. So, thanks for your patience as It is always trial and error when training. We are happy that we met your expectations during your stay with us and that the hotel is up to your standards. We take a lot of pride in our hotel and the service we provide each guest. Thanks for your feedback and the 5 Star Rating. We appreciate you. Come back and visit us soon. Donna Selby General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 8, 2014
Had parents and sister staying and they said everything was great
Comment from Hotel Management
Jul 11, 2014 by Donna, Hotel Management
Thanks for choosing to stay with us at the Holiday Inn Express Polaris and for the 5 Star Rating. We are happy to hear that your family members enjoyed their stay with us. Come back soon and visit us again. Donna Selby General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean Room!

Posted Jun 25, 2014
One of the cleanest rooms in which I have stayed in quite awhile.
Comment from Hotel Management
Jul 11, 2014 by Donna, Hotel Management
Thanks so much for your recent stay with us and for recognizing our cleanliness. We take a lot of pride in our beautiful hotel and the service we provide each guest. . We are excited that we met your expectations and for the 5 Star Rating you gave us. Come back and visit us again soon. We are waiting on you. Donna Selby General Manager
5 out of 5
Recommended
for Business Travelers
by jimmy J from Chicago

very nice

Posted Jun 7, 2014 on Hotels.com
Clean and in good neighborhood.
Comment from Hotel Management
Aug 16, 2014 by donna, Hotel Management
Thank you so much for the wonderful feedback, we really appreciate it. We take a lot of pride in our hotel and service we provide. I will be sure to pass the kind words onto our staff so they will know how they are doing. Again thank you so much! I hope to see you again soon. Donna Selby General Manager
5 out of 5
Recommended
for Families
by A verified traveler

Posted May 31, 2014 on Hotels.com
We were pleasantly surprises. The facility was extremely nice.
Comment from Hotel Management
Aug 9, 2014 by donna, Hotel Management
Thanks so much for choosing to stay with us and for the 5 Star Rating. We are happy to hear that you were surprised about your stay. We take a lot of pride in our hotel and the service we provide each guest. So come back and visit us again soon. Donna Selby General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

D3 NCAA track and field stay

Posted May 28, 2014
Pros: Clean and quite.
Cons: Could use a bar
Location: Plenty of places to visit from this location. Mall nearby. More restaurants than you can count.
Overall very nice. Exceptionally quite rooms. Close to dining an shopping.
Comment from Hotel Management
May 30, 2014 by Donna, Hotel Management
Thank you so much for the Awesome feedback regarding your recent stay with us and the 5 Star Rating. We are happy to hear that in all aspects of your stay it was enjoyable. We do have a great location surrounded by many local restaurants, shopping and entertainment. And we take a lot of pride in our beautiful hotel. So thanks for noticing. We hope to see you return in the future. Thanks for choosing to stay with us. Donna Selby General Manager
5 out of 5
Recommended
for Personal Event
by Nikki

Posted May 21, 2014 on Hotels.com
Comment from Hotel Management
Jul 26, 2014 by donna, Hotel Management
Thanks for choosing the Holiday Inn Express Polaris. We appreciate you! Donna Selby General Manager