Exterior

Reviews of Staybridge Suites Columbus - Worthington, an IHG Hotel

3 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 321 out of 780 reviews" "
Rating 8 - Good. 209 out of 780 reviews" "
Rating 6 - Okay. 102 out of 780 reviews" "
Rating 4 - Poor. 67 out of 780 reviews" "
Rating 2 - Terrible. 81 out of 780 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Crystal on Mar 28, 2024
Hello Tammy,Thank you for choosing the Staybridge Worthington. I am pleased to see that you enjoyed your stay. I hope to see you again. Until then, stay safe and be well.

2/10 Terrible

Demetria

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Octavia

Traveled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
This location needs to be updated and more modern. But overall it was a nice stay
Stayed 2 nights in Mar 2024
Response from Crystal on Mar 19, 2024
Hello Octavia,Thank you for choosing to stay with us at the Staybridge Suites. We appreciate your feedback. I am happy to see that you had a nice stay. I hope to see you again. Until then, stay safe and be well.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 2 nights in Dec 2023
Response from Crystal on Mar 17, 2024
Thank you for choosing the Staybridge Suites. I am glad to see that you had a great stay!

2/10 Terrible

garbis

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Our main complain # 72772207261883 is that we checked in on Fri, March 1 and on next morning March 2 Saturday we had no HOT WATER to shower . The water was ice cold . . Since EXPEDIA has charged my credit card we request that you refund our money or issue an equivalent value voucher for another hotel stay with no time limit . Thank you.
Stayed 1 night in Mar 2024
Response from Crystal on Mar 15, 2024
Hello garbis,I apologize for the issues that you have encountered. To my knowledge, Expedia has taken care of you. I do hope that you have a great day.

2/10 Terrible

Ashton

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Crystal on Mar 15, 2024
Hello Ashton,Thank you for choosing the Staybridge Suites. I apologize for any issues you encountered during your stay.

8/10 Good

Ayanna

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This hotel is probably my favorite in town it’s quiet and lowkey I always enjoy my stay but the only thing I’d say about this time is the water in my room didn’t really get that hot it seemed as my stay progressed it got cooler and cooler but other than that everything was fine.
Stayed 2 nights in Mar 2024
Response from Crystal on Mar 12, 2024
Hello Ayanna.Thank you so much for choosing the Staybridge Worthington. We appreciate your feedback. We cannot wait to see you again! Until then stay safe and be well.

10/10 Excellent

Julian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the hotel although the parking was very limited. It was a pleasant stay and the amenities are awesome. There was a full refrigerator, microwave, stovetop and all the kitchen essentials. The area is safe and picturesque.
Stayed 1 night in Mar 2024
Response from Crystal on Mar 12, 2024
Hello Julian,Thank you for choosing the Staybridge Suites Worthington-Columbus. I am happy to see that you enjoyed your stay. I do hope to see you again. Until then, stay safe and be well.

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful suite for a very affordable price, & the free, all you can eat breakfast, as well as the Social Hour appetizers & wine/beer were wonderful, added bonuses! We’ll definitely be back!
Stayed 2 nights in Jan 2024
Response from Crystal on Mar 9, 2024
Hello Lisa,Thank you for staying with us at the Staybridge Suites Columbus-Worthington. We are very happy that you enjoyed your stay. We do hope to see you again. Until then stay safe and be well.

6/10 Okay

Kathryn

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Crystal on Mar 12, 2024
Hello Kathryn,Thank you for choosing the Staybridge Suites Columbus-Worthington. I am happy to see that you enjoyed your stay. I do hope to see you again. Until then, stay safe and be well.

10/10 Excellent

Julia

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staybridge is always a nice hotel to stay in. One complaint would be that our shower did not work, but they got a situated in another room. Nice up-to-date, good, breakfast, selections, friendly staff.
Stayed 1 night in Feb 2024
Response from Crystal on Mar 12, 2024
Hello Julia,Thank you for choosing the Staybridge Suites Worthington-Columbus. I am happy to see that you enjoyed your stay. I do hope to see you again. Until then, stay safe and be well.

6/10 Okay

Harold

Traveled with family and small children
Disliked: Property conditions & facilities
No hot water the first day. Could not get a shower our first morning.
Stayed 2 nights in Mar 2024
Response from Crystal on Mar 12, 2024
Hello Harold,Thank you for choosing the Staybridge Suites Columbus-Worthington. I do want to apologize for the issues you encountered while staying with us. We strive to make your experience great and we failed you. I do hope that you will give us another chance to provide you with a great stay. Until then, stay safe and be well.

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Crystal on Jan 30, 2024
Thank you for choosing the Staybridge Worthington. I am happy to see that you had a great stay! We hope to see you in the future. Until then, stay safe and be well.

10/10 Excellent

samantha

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Crystal on Jan 30, 2024
Hello Samantha,Thank you for choosing the Staybridge Worthington. I am happy to see that you enjoyed your stay. We hope to see you again. Until then, stay safe and be well.

8/10 Good

Sarah, celina

Traveled with family
Needs some updating. We stayed for location. We had two tvs in our suite. The tv in the suite area only had 3 channels. So we had to hang out in the bedroom, a waste of our large suite.
Stayed 1 night in Jan 2024
Response from Crystal on Jan 14, 2024
Hello Sarah,I apologize for the inconvenience during your stay. I will make sure to let my maintenance staff know to check all TVs to make sure they are working correctly. I do hope you will give us another chance. Until then, stay safe and be well.

10/10 Excellent

James, Crystal Lake

Stayed 2 nights in Dec 2023
Response from Crystal on Jan 30, 2024
Hello James,Thank you for choosing the Staybridge Worthington. I am happy to see that you enjoyed your stay. We hope to see you again. Until then, stay safe and be well.

10/10 Excellent

K

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff there blew me away with their kindness and consideration. Ill definitely be back.
Stayed 3 nights in Dec 2023
Response from Crystal on Dec 29, 2023
Hello K,Thank you for choosing the Staybridge Worthington. I am pleased to see that you enjoyed your stay. We look forward to seeing you again!

2/10 Terrible

Charles

Disliked: Cleanliness, staff & service, property conditions & facilities
Not a safe place to stay 2 vehicles got broken into while we stayed on property.
Stayed 2 nights in Dec 2023
Response from Crystal on Dec 29, 2023
Hello Charles,I apologize that you encountered such an awful even outside of the hotel. I do promise this is not a normal occurrence. I hope you will give us another opportunity to serve you in the future.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Crystal on Jan 14, 2024
I apologize for any inconvenience you may have encountered. Please contact me directly for a solution.

4/10 Poor

Michael

Liked: Cleanliness, property conditions & facilities
Problem with room keys 2 different times. Water leak in room next door but no contact from staff. Carpet wet. A change of room option would have been expected.
Stayed 2 nights in Dec 2023
Response from Crystal on Dec 20, 2023
Hello Michael. I do apologize for the issues that you encountered. I am sorry to hear that the staff did not offer to move you after you informed them of the leak from the other room. I will use your comments as a teaching moment with the staff. Thank you for choosing the Staybridge Worthington. I do hope we will see you again.

10/10 Excellent

Alexis

Stayed 2 nights in Dec 2023
Response from Crystal on Jan 14, 2024
Hello Alexis,Thank you for choosing the Staybridge Suites Worthington.I am happy to see that you enjoyed your stay. We do hope to see you again. Until then, stay safe and be well.

2/10 Terrible

mazen

Stayed 1 night in Dec 2023
Response from Crystal on Jan 14, 2024
Hello mazen,I apologize for your bad experience at the Staybridge Suites Worthington. I would like to know what your experience was like. Please feel free to contact me directly.

10/10 Excellent

Gloria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you!!!
Lived having a family room and bedroom!!! Full kitchen a plus!!! Best hotel I've booked yet for the money!!!
Stayed 1 night in Nov 2023
Response from Crystal on Dec 8, 2023
Hello Gloria,Thank you for choosing the Staybridge Worthington. I am pleased to see that you enjoyed your stay. I hope to see you again. Until then, stay safe and be well.

8/10 Good

George

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Crystal on Dec 8, 2023
Hello George,Thank you for choosing the Staybridge Worthington. I am pleased to see that you enjoyed your stay. I hope to see you again. Until then, stay safe and be well.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Crystal on Dec 8, 2023
Hello James,Thank you for choosing the Staybridge Worthington. I am pleased to see that you enjoyed your stay. I hope to see you again. Until then, stay safe and be well.

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Crystal on Jan 14, 2024
Hello Steen,Thank you for staying at the Staybridge Suites Worthington. I do hope you enjoyed your stay. We hope to see you again.

10/10 Excellent

Celeste

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here many times even during renovations. Excellent stay every time with very nice staff.
Stayed 1 night in Nov 2023
Response from Crystal on Dec 8, 2023
Hello Celeste,Thank you for choosing the Staybridge Worthington. I am pleased to see that you enjoyed your stay. I hope to see you again. Until then, stay safe and be well.

10/10 Excellent

Deandria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Crystal on Nov 26, 2023
Hello Deandria,Thank you for choosing the Staybridge Worthington. I am pleased to see that you enjoyed your stay. I hope to see you again. Until then, stay safe and be well.

6/10 Okay

Tyre, Fishers

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property was conveniently located and the staff was very kind. The rooms were well maintained from a cleaning perspective but extremely dated and even my bathroom was quite worn/run down. The price was low for the brand but perhaps this is why?
Stayed 4 nights in Nov 2023
Response from Crystal on Nov 18, 2023
Hello Tyre,Thank you for choosing the Staybridge Worthington. I am pleased to see that you enjoyed your stay. I hope to see you again. Until then, stay safe and be well.

10/10 Excellent

Keith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good.
Stayed 1 night in Nov 2023
Response from Crystal on Nov 14, 2023
Hello Keith,Thank you for taking the time to tell us about your experience at the Staybridge Suites Columbus-WorthingtonPlease know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

4/10 Poor

Richard

Traveled with partner
Liked: Amenities
Front desk personnel was rude. Had earbuds in and was listening to music throughout check in. Had to ask how to get to the room.
Stayed 3 nights in Nov 2023
Response from Crystal on Nov 14, 2023
Hello Richard,Thank you for choosing the Staybridge Suites Columbus-Worthington and for taking the time to provide feedback about your experience.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

6/10 Okay

Martin

Traveled with family
Liked: Cleanliness, room comfort
Ok stay but room for improvement.
Rooms are very nice sice and layout of the bigger room was nice. Unfortunately multiple room issues with the people infront of us. When we got our room, they did not have the room we booked. Woman at front desk ran up to the rooms to double check them, then gave us 2 rooms to accomodate the issue which was nice. Unfortunately when we woke up to take a shower, the shower did not work. When i said something at the desk about it, a different woman behind the counter thanked me for letting them know and sent me away. Now if i did not have the other room i would have been livid, but the person at the desk did not know that i had used the other room shower. Breakfast was ok.
Stayed 1 night in Nov 2023
Response from Crystal on Nov 14, 2023
Hello Martin,Thank you for choosing the Staybridge Suites Columbus-Worthington and for taking the time to provide feedback about your experience.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 Good

Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
No fire alarm strobe for deaf people. Breakfast need improvement. Sausages over cook.
Stayed 1 night in Nov 2023
Response from Crystal on Nov 8, 2023
Hello Dallas,Thank you for choosing the Staybridge Suites Columbus-Worthington and for taking the time to provide feedback about your experience.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

10/10 Excellent

Vickie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property… Friendly staff… Great breakfast
Stayed 1 night in Nov 2023
Response from Crystal on Nov 5, 2023
Hello Vickie.Thank you for choosing the Staybridge Worthington. I am pleased to see that you enjoyed your stay. I hope to see you again. Until then, stay safe and be well.

4/10 Poor

Hannah

Traveled with partner, Traveled with pets
Disliked: Cleanliness, property conditions & facilities
The room was not clean. The bathroom door was broken and wouldn’t close. The shower didn’t have hot water.
Stayed 1 night in Oct 2023
Response from Crystal on Nov 1, 2023
Thank you for choosing the Staybridge Suites Columbus-Worthington and for taking the time to provide feedback about your experience.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Maria Cristina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Crystal on Oct 31, 2023
Hello Maria,Thank you for choosing the Staybridge Worthington. I am pleased to see that you enjoyed your stay. I hope to see you again. Until then, stay safe and be well.

10/10 Excellent

GINA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a huge room with 2 bedrooms and 2 bathrooms as well as a mini kitchen. Perfect for a sisters little getaway😊
Stayed 1 night in Oct 2023
Response from Crystal on Oct 31, 2023
Hello Gina,Thank you for choosing the Staybridge Worthington. I am pleased to see that you enjoyed your stay. I hope to see you again. Until then, stay safe and be well.

8/10 Good

kalha

Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from Crystal on Oct 26, 2023
Hello Kalha,Thank you for choosing the Staybridge Suites Columbus-Worthington. We appreciate your feedback. I am glad to see that you had a good stay. We hope to see you again. Stay safe and be well.

2/10 Terrible

TRAVIS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Once again we reserved a two-bedroom suite on Expedia and when we arrived, from a long drive, the hotel did not have the room we paid Expedia for when we booked. Get your act together clowns - sick of overpaying on Expedia.
Stayed 1 night in Oct 2023
Response from Crystal on Oct 24, 2023
Thank you for choosing the Staybridge Suites Columbus-Worthington and for taking the time to provide feedback about your experience.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I also want to apologize for the confusion on the room type that you booked. I do hope that you will give us another chance. Until then, stay safe and be well.

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Crystal on Oct 23, 2023
Hello Kyle,Thank you for choosing the Staybridge Suites Worthington. I am happy to see that you enjoyed your stay. We look forward to seeing you again. Until then, stay safe and be well.

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service
The staff were very friendly! Room was clean and comfy. Location was convenient for us.
Stayed 2 nights in Oct 2023
Response from Crystal on Oct 23, 2023
Hello Michelle,Thank you for choosing the Staybridge Suites Worthington. I am happy to see that you enjoyed your stay. We look forward to seeing you again!

6/10 Okay

Marsha

Traveled with family
Liked: Cleanliness
Liked spacious suite. Did not like broken bathroom sink.
Stayed 1 night in Oct 2023
Response from Crystal on Oct 23, 2023
Hello Marsha,Thank you for choosing the Staybridge Suites Worthington. I am sorry to see that you encountered an issue with your bathroom sink. I do hope that you will give us another chance to provide you with our great customer service.

10/10 Excellent

Kelly

Stayed 1 night in Oct 2023
Response from Crystal on Nov 14, 2023
Hello Kelly,Thank you for taking the time to tell us about your experience at the Staybridge Suites Columbus-WorthingtonPlease know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Rene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Oct 2023
Response from Crystal on Oct 19, 2023
Hello Rene,Thank you for choosing the Staybridge Suites Worthington. I am happy to see that you enjoyed your stay. I look forward to seeing you again. Until then, stay safe and be well.

6/10 Okay

Hali

Stayed 1 night in Oct 2023
Response from Crystal on Oct 19, 2023
Hello Hali,Thank you for choosing the Staybridge Suites Worthington. We hope to see you again. Until then, stay safe and be well.

8/10 Good

Grant

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice for the price.
No frills suite. I caught this on a special and was really happy.
Stayed 2 nights in Oct 2023
Response from Crystal on Oct 16, 2023
Hello Grant,Thank you for choosing the Staybridge Suites Worthington. We appreciate your feedback. I am happy to see that you enjoyed your stay. I do hope to see you again. Until then, stay safe and be well.

8/10 Good

Tanisha

Liked: Cleanliness, staff & service
Could use a upgrade
Stayed 2 nights in Oct 2023
Response from Crystal on Oct 16, 2023
Hello Tanisha,Thank you for choosing the Staybridge Suites Worthington. I am pleased to see that you enjoyed your stay. I hope to see you again. Until then, stay safe and be well.

10/10 Excellent

Timothy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Staff always ready to help. I’ll be back!
Stayed 1 night in Oct 2023
Response from Crystal on Oct 16, 2023
Hello Timothy,Thank you for choosing the Staybridge Suites Worthington. I am pleased to see that you enjoyed your stay. I do hope to see you again. Until then, stay safe and be well.

2/10 Terrible

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This is by far the worst hotel I have ever stayed at!!! The hotel was very run down, most walls everywhere you went whether it was hall ways or your room was scraped up bad, trim in our room had hardly any paint and was badly damaged in places. Tons of dust in our room, the faucet in kitchen area was barely attached to counter and not usable. The tile under bathroom vanity was just laying on floor and no longer attached to wall. We had no working AC in room and staff didn’t care when we told them this. I would have switched rooms but it was late at night and my kids had already fallen asleep. This hotel was also the worst because the amount of noise outside from traffic was insane and you couldn’t sleep! To top it off I woke up at 4:30am to a huge bug possibly cockroach crawling on my arm! Never ever will I stay at any of these hotels again!
Response from Crystal on Oct 16, 2023
Hello Jennifer,Thank you for choosing the Staybridge Suites Worthington. I am very sorry that you encountered such issues. I have spoken with the staff to handle the issues you faced. I do hope you will give us another chance to show you that is not the way we like to serve you. Please stay safe and be well.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were laid out very nicely and bed was comfortable
Stayed 1 night in Oct 2023
Response from Crystal on Oct 12, 2023
Hello Michael, thank you for choosing the Staybridge Suites Worthington. I am pleased to see that you enjoyed your stay. We look forward to seeing you again. Until then, stay safe and be well.